Rendered Services, Inc.

THE OWNER OF THE FORD EDGE LICENSE PLATE *** WAS TOWED ON 2-16-FROM THE SHOPPING CENTER @ *** ** *** BECAUSE THEY WERE NOT A CUSTOMER OF THE PLAZA AT THE TIMETHE CUSTOMER PARKED THEIR VEHICLE *** N ELSTON @ 14:PM AND WALKED OVER TO *** BREAD TO EATTHIS SHOPPING CENTER IS
NOT FOR CUSTOMERS OF *** BREADANY PERSON WHO PARKS IN THIS SHOPPING CENTER @ *** ** *** MUS PATRONIZE ONLY THE BUSINESSES INSIDE THE CENTERTHIS CUSTOMER IS NOT ENTITLED TO ANY REFUNDIF YOU HAVE ANY QUESTIONS PLEASE CONTACT ME BACK.THANK YOU,*** ***

THIS CUSTOMER WALKED TO *** AND THE VIDEO FROM THE LOT MONITOR SHOWS THISIF THE CUSTOMER WANTS TO COME TO OUR OFFICE TO REVIEW THE VIDEO THE CAN MAKE AN APOINTEMENT TO DO SO BETWEEN THE HOURS OF 9AM-5PM MONDAY-FRIDAY.THE CUSTOMER IS NOT ENTITLED TO ANY REFUNDONCE YOU LEAVE THE PARKING LOT BEFORE OR AFTER PATRONIZING THE SHOPPING CENTER YOUR VWEHICLE IS SUBJECT TO TOW.PLEASE CONTACT *** *** *** TO SET UP APOINTEMNT

I would be happy to answer this complaint if I know the vehicle information and where was it towed fromWithout this I have no way of looking up a vehicle.Thank you,*** ***

I have read the complaint but in order to answer the accusation I need more information. Where was the vehicle towed from? When was it towed? Plate number or the vin number.As soon as I receive this information I will be able to give the reason for the tow

Ms *** unfortunately was towed from a private address in which we have a contract. The address per the agreement is *** * *** this is parking for *** Restaurant. Even thou the restaurant is closed the signs clearly state that you will be towed. The signs are posted at the
beginning of lake street straight down the block and across the street. This account is registered with the state and has sufficient signs posted.Unfortunately no refund will be issued

when this customers vehicle was towed our driver damaged the rim of the vehicle and we ordered him a new rim from the dealershipwe picked up the rim and delivered it to Mr*** work place because he insisted to have it installed by the dealership of his choicewhen we picked up the box
containing the rim the box was already damagedWhen my female employee was carrying the box into the business the handle broke and the box fell inches off the groundA staff worker of Mr*** then came to assist my employee and carried the box for her and he dropped it as wellI contacted the dealership to have the rim exchanged and they ordered a replacement rim for meMr*** then got involved and called the parts department and told them that my employee dropped the rim in the store and the parts department then voided the returnThis rim was issued to me damaged and by it being dropped is not what caused the scuff mark on the rimThe rim was package in a plastic liner and was in a cardboard box to protect itMr*** staff member could be blamed just as easily as he is trying to blame my employeeWe are not going to buy another rim for Mr***

After reading the complaint from *** *** I can not locate the Invoice to provide information on why she was towed. I need either a make model or a receipt number in order to look up the information.I did look up the contract for the location at *** ** *** and it is a valid
contract for *** *** *** ***. from midnight to 5:30am no one is allowed to park on the lot and during the day the managers require us to spot the lotThis means anyone parked on the property but is not in the store or walked off is subject to being towed.If additional information is provided I can give the exact reason why this customer was towed.Thank you,*** ***General Manager

I have read the complaint from *** *** and I apologize if she was treated rudely unfortunately I have no other information relating to the tow. Where and when was the car towed would help me find the Invoice.If this information is supplied I have no problem looking into why this
customer got towed. *** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, first off I didn’t sign anything saying that my car would be told if I was on the yellow line and like I say there no signs outside saying that and I would like my money back because I did not sign anything saying that and I would like to see pictures of my card on the yellow line
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

this Customers vehicle was not damaged by RSI and this Customer failed to display his parking receipt properly on his dashboard. Our tow truck driver did not notice the receipt because it wasn't visible. When the Customer called and said that he paid for parking through the kiosk machine our staff...

went out and searched the vehicle from the outside windows and noticed that in the customers center counsel there was a receipt stuffed in his cup holder but you could not read the date or time on the copy because that portion of the receipt was not visible. This Customer is responsible to properly display their parking receipt so RSI can properly audit the parking lot. Because this Customer failed to do so he was charged $ 218.50 for the towing cost associated with the towing of his vehicle. This Customer is not entitled to any refund.Thank you,[redacted]

Mrs. [redacted] claims that her handicap sticker must of fallen from the rear view mirror but also goes on to say that it was by the radio.  It looks like she forgot to display her permit and that is the reason why she got towed.  She also goes on to say that we showed her pictures to prove...

that their was no sticker.I can forward you pictures if I can get additional information.  Either a receipt number or a plate number.Thank you for your cooperation in this matter.[redacted]

Initial Business Response /* (1000, 7, 2015/07/07) */
Contact Name and Title: [redacted] MANAGER
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@RSI-CHICAGO.COM
RENDERED SERVICES HAS THE TOWING SERVICE AGREEMENT FOR THE [redacted] WE ARE INSTRUCTED TO PATROL THE SUB...

DIVISION AFTER 6PM AND TOW ALL VEHILCES THAT DON' DISPLAY THE HANG TAG OR TO TOW VEHICLES THAT ALTER THE DATES ON THE HANG TAGS. NO GUEST IS ALLOWED TO ALTER THE DATES IN ANYWAY OR THE VEHICLE IS TO BE TOWED. ALL GUEST PASSES ARE TO BE FILLED OUT CORRECTLY OR THEY ARE SUBJECT TO BEING TOWED. THIS CUSTOMER ALTERED THE DATE ON THEIR GUEST TAG AND THEIR VEHICLE WAS TOWED ON JUNE 20, 2015. RENDERED SERVICES HAS THE PHOTO OF THE ALTERED PASS. IF YOU NEED TO SEE IT PLEASE CONTACT ME AT MY OFFICE.
THANK YOU,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A) The car was towed in late morning, not after 6pm.
B) I still have the original pass, and photos of it on the car on the date in question. Any reasonable person could see it was not altered.
Final Consumer Response /* (4200, 13, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would also be happy to provide a photo or the original pass as proof the date is not altered. Making a 10 into a 19 in this case is not reasonable, as the 10 would have looked bizarre and not realistic. I can also provide a slew of remaining permits, proving I had no motivation to alter the permit. Furthermore, Illinois state law says that if an owner interrupts the towing process and is able to drive the car off site, the towing cannot continue, and that is precisely what happened.
Final Business Response /* (4000, 16, 2015/07/17) */
Contact Name and Title: [redacted] MANAGER
Contact Phone: XXX-XXX-XXXX
MR. [redacted] ALTERED HIS GUEST PASS [redacted] IT MAKES NO SENSE TO CONTINUE TO GO BACK AND FORTH. IF THE Revdex.com WOULD LIKE ME TO SCAN OVER A COPY OF THE ALTERED PERMIT I WOULD BE HAPPY TO DO SO. PLEASE PROVIDE ME AN EMAIL OR A FAX NUMBER WHERE I CAN FORWARD YOU THE PHOTO OF THE ALTERED GUEST PASS. TMR. [redacted] CLEARLY TRIED TO CHANGE THE DATE FROM 10 TO 19.
THANK YOU,
[redacted]

CAN YOU PLEASE PROVIDE ME THE LICENSE PLATE NUMBER TO MS[redacted] VEHICLE THAT WAS TOWED? I DIDN'T SEE THIS COMPLAINT SO I NEED THE PLATE NUMBER OR TOW INVOICE NUMBER IN ORDER TO ANSWER THIS COMPLAINT. RENDERED SOUTH ALSO INFORMED ME THEY THEY NEVER RECEIVED THE OTHER 43 COMPLAINTS LISTED AS...

UNANSWERED. THEY WILL BE LOOKING INTO THEM TODAY. THANK YOU, [redacted] OFFICE [redacted]

In response to the complaint, I asked the young lady that was on duty what happened and I was informed that none of this took place.  Also we do not tow from the CTA on western.Can the customer be more specific or give me a description either of herself or the dispatchers.  I have no...

problem looking at the video tapes.Thank you, [redacted]General Manager

Ms. [redacted] was legally towed.  Apparently she does not follow the rules set at [redacted] Village.  Attached is the parking rules and regulations given to the tenants at the time the lease is signed.  Rendered Services followed the rules that state anyone without a sticker, parked...

over the yellow lines. have expired plates or vehicles that have flats and etc. should be towed.If she never received the documents that state the regulations then she should take up this matter with the management company.  REFUND IS DENIED.

This Customers vehicle was towed from the shopping center @ [redacted] because they were not customers of the shopping center. The Damage Mr. [redacted] is claiming are small scratches along the bottom of the glass window on his drivers side door. This vehicle was towed by an independent...

operator who works for rendered services and has video surveillance on his truck that recorded the towing of the vehicle. I provided Mr. [redacted] with the insurance information so he can file his claim with the insurance company. I don't think the scratches are from the driver towing this vehicle because the video showed the tow truck driver NOT attempting to open the doors of this vehicle. however; I also don't adjudicate independents damage claims. Mr. [redacted] needs to contact the insurance company directly so they can handle his claim properly.Thank you,[redacted]

I have read the complaint and would like to answer but I need more information.Where was the Uhaul towed from? what is the receipt number? As soon as I receive the additional information I will have an answer.[redacted]General Manager

THANK YOU FOR SENDING ME THE REQUESTED INFORMATION REGARDING MS. [redacted] VEHICLE THAT WAS TOWED ON MARCH 6, 2016. THE PARKING GARAGE WHERE MS. [redacted] VEHICLE WAS TOWED FROM, USE TO BELONG TO [redacted] MEMORIAL AND HAS BEEN VACANT FOR SEVERAL YEARS. RENDERED SERVICES HAS BEEN THE TOWING COMPANY AT THIS LOCATION [redacted] FOR THE PAST 6YEARS. THIS PROPERTY HAS CHANGED MANAGEMENT 3 TIMES IN THE PAST 6 YEARS. THE RECENT MANAGEMENT COMPANY ASKED OUR COMPANY TO APPLY PARKING VIOLATION STICKERS ON ALL THE VEHICLES INSIDE THE GARAGE TO WARN THEM THAT IF THEY CONTINUE TO PARK IN THE GARAGE THEIR VEHICLE WILL BE TOWED. RENDERED STICKERED EVERY CAR IN THE GARAGE AND AFTER 24HRS WARNING WE WERE INSTRUCTED TO TOW ALL PARKING VIOLATERS. WE REMOVED A TOTAL OF 16 CARS THE ENTIRE WEEK OF THIS PROJECT AND MS. [redacted] VEHICLE WAS ONE OF THEM. THE NEIGHBORHOOD HAS BEEN USING THIS EMPTY PARKING GARAGE FOR YEARS WITH PAYING ANYONE. MS. [redacted] ACCRUED STORAGE CHARGES OF $ 135.00 DOLLARS BECAUSE SHE FAILED TO RETRIEVE HER VEHICLE FOR 3 DAYS. RENDERED SERVICE WAS DIRECTED BY THE MANAGEMENT TO ENFORCE THE TOWING AT THIS PARKING GARAGE AND MS. [redacted] FAILED TO REMOVE HER VEHICLE AFTER SHE RECEIVED THE WARNING NOTICE. THANK YOU,

Complaint: [redacted]
I am rejecting this response because this has not been resolved. The license plate number was [redacted] and there are two numbers on my sheet for what could be the invoice tow number. I've listed them below [redacted] I also attached the tow form
Sincerely,
[redacted]