Rendered Services, Inc.

I have forwarded the rules and regulations  given to Rendered services regarding the parking lot.  Anyone without a sticker parked over the yellow lines parked in handicap working on a vehicle or vehicles without a current license plate sticker will be subject to tow.  Rendered services did not make up the rules the property management did.  If the customer has a complaint then she should take it up with [redacted]

Complaint: [redacted]
 
I am rejecting this response because:
Sincerely,
[redacted]

On Match 26, 2018 Amber M [redacted] with her boyfriend and her father came to Rendered Services wanting the vehicle at No Charge.  We walked to the vehicle and no sticker was visible Ms. [redacted] stated that the sticker was in the tint way up and she was told that the sticker should of...

been placed anywhere other then the tint since at night first is not visible and second very dangerous for the drivers.  Very upset her boyfriend threatening everyone picked bricks and was attempting to throw at the dispatch window.  When they were told that everything was on tape and unless he put down the brick the police would be called.  they paid right away and left.No refund will be issued and was told that on the day she was here.

this customers is wrong on her information, this vehicle was towed properly.

From: [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted] Attached is a picture for case[redacted]The property manager [redacted] called on 12-30-17 @23:59requesting the vehicle to be towed blocking the driveway.  Pictures were also provided and given to [redacted] at Rendered Services while the car was being paid for .We did not at random go to the property to tow the car we were called to tow.No refund will be issued. [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: [redacted] the owner did not call, but it was [redacted], the manager of the building that called on the Ford Taurus that was parked blocking the driveway of the building. She even took a picture of the Taurus. They did not call on my fathers car. The other thing that’s incorrect is that my father picked the car up, I did not.  [redacted] will confirm that they towed my dad’s car illegally.  Please let me know if you need her number.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I was shopping at one of the businesses and should not have been towed.  The associates I was with did indeed walk to [redacted] bread to pick up food to go while I was shopping for prenatal vitamins before returning back to work.
Sincerely,
[redacted]

Customer information: /Case Number [redacted]   When Mrs. [redacted] got towed she came to Rendered Services and we looked all over for the sticker and she did not have one displayed. The Vehicle was towed for not having a permit but since she insisted I [redacted] the...

General Manager walked out to her vehicle so she could show me the permit and it was not in the front windshield or the rear.   No signs at all were visible that anyone had entered the vehicle and removed the sticker like Mrs. [redacted] states. We notified the property owner of the situation her name is [redacted] and she did call  back Rendered Services and apologized for her tenant because she also states that no permit was ever affixed to the window. No refund will be issued. [redacted] General Manager Rendered Services [redacted]

PLEASE SEND ME MORE INFORMATION REGARDING THIS CUSTOMERS COMPLAINT. I NEED THE LICENSE PLATE NUMBER OF HER VEHICLE THAT WAS TOWED OR THE INVOICE NUMBER.THANK YOU,[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
THIS CUSTOMER IS CORRECT.WE TOWED HER VEHICLE BY MISTAKE. THERE WERE 2 HONDAS IN THE PARKING LOT RIGHT BEHIND ONE ANOTHER AND THE 2 WOMEN THAT EXITED THE HONDA THAT SHOULD HAVE...

BEEN TOWED DID WALK OFF THE PROPERTY AND GO TO PANERA. WE DIDN'T CHARGE THE CUSTOMER AND HER VEHICLE WAS RELEASED BACK TO HER ONCE OUR MANAGEMENT REVIEWED THE CAMERAS VIDEO. I WILL BE MAILING MS. [redacted] A CHECK TO COVER HER BABY SITTER EXPENSE FOR $ 45.00 TODAY.
SORRY FOR THE INCONVENIENCE.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate them admitting their mistake, but this is a very serious mistake to make. I had my child's carseat in my car, so what if they mistakenly towed my car and I had my toddler with me...how would I get home or even to the tow company. They refused to bring my car back to the lot. I also hope that in the future there is better customer service training for your employees, because mistakes like this, plus hanging up on people, plus lying to people, plus refusing to allow people to talk to a manager is unacceptable business practices. Thank you.

PLEASE PROVIDE ME SOME DETAILS ON THE VEHICLES THIS CUSTOMER IS TAKING ABOUT SO I CAN ANSWER THIS COMPLAINT PROPERLY. PLEASE PROVIDE THE  LICENSE PALTE NUMBERS THE INVOICE NUBER OR COPY OF THE TOWING INVOICE AND THE ADDRESS WHERE THE VEHICLES WERE TOWED FROM.THANK YOU,[redacted]

This Customers damage complaint was just received on April 13, 2018 and was just reviewed on April 21st 2018. the video from the tow truck needed to be downloaded and reviewed. the Customers vehicle was not damaged during the towing process of her vehicle. This vehicle was towed properly, the damage...

to the underneath portion of the front bumper looks like it was caused by the Customer pulling up to close on top of the sidewalk when they park there car facing the building that they were visiting that day on April 9,2018. our response letter to this Customer will be going out tomorrow 4-26-18.Thank you, [redacted]

PLEASE BE ADVISED THAT THIS CUSTOMERS VEHICLE WAS TOWED JUNE 29, 2017 FROM THE SHOPPING CENTER @ [redacted] BECAUSE THE VEHICLE OWNER PARKED IN THE SHOPPING CENTER AND WENT NORTH ON CLARK STREET WITH A FEMALE AND NEVER SHOPPED IN THE CENTER. THE VEHICLE WAS A LARGE SPRINTER STYLE VAN WITH NO...

WINDOWS TO SEE IN. WE DID NOT SEE THE VEHICLE OWNERS DOG IN THE VAN. THIS CUSTOMER WAS EXTREMLY RUDE AND SPIT ON OUR PIN PAD WHEN HE WAS MAKING HIS PAYMENT FOR THE TOWING CHARGES, THE VEHICLE OWNER ALSO ADMITS IN OUR SURVEILLANCE CAMERAS. I HAVE THE VIDEO THAT WILL SHOW YOU THE TRANSACTION THAT I WILLS SEND YOU BUT THE FILE IS TOO LARGE TO SEND BY EMAIL, I WILL SEND VIA REGULAR MAIL TO YOUR OFFICE. PLEASE PROVIDE ME WITH THE ADDRESS. THE PRICE OF THE TOWING CHARGES ARE BASED ON THE WEIGHT OF THE GROSS VEHICLE WEIGHT. THE FEE FOR VEHICLES OVER 8,000 LBS IS SET BY THE I.C.C POLICE @ $520.00, THIS CUSTOMERS VEHICLE IS OVER 8,000LBS AND HE WAS CHARGED THE CORRECT PRICE. IF YOU HAVE ANY OTHER QUESTIONS PLEASE CONTACT ME.THANK YOUI[redacted]
[redacted]

THIS CUSTOMERS VEHICLE WAS TOWED UNDER A POLICE ORDER AND THE CUSTOMERS VEHICLE WAS TOWED AFTER THE POLICE PUT A CITATION ON IT. NO SIGN IS NEEDED TO BE POSTED WHEN THE POLICE ORDER A VEHICLE TO BE TOWED AFTER IT IS TICKETED. THE PROPERTY OWNER COULD NOT ENTER OR EXIT HIS PROPERTY BECUSE MR....

[redacted] WAS BLOCKING HIS ENTRANCE WITH HIS VEHICLE. LATER THAT DAY THE PROPERTY OWNER ENTERED INTO A TOWING CONTRACT WITH RENDERED SERVICES TO REMOVE VEHICLES TO AVOID HAVING TO CALL THE POLICE FOR THEIR ASSISTANCE. RENDERED DID RECEIVE THE TOWING CONTRACT AND DID INSTALL A TOWING SIGN FOR OUR CUSTOMER LATER THAT DAY.

Complaint: [redacted]
I am rejecting this response because: My dad’s black 2013 Kia license [redacted] was illegally towed by Rendered Tow on 12/30/2017. It was parked in front of his residence [redacted] Drive.
Sincerely,
[redacted]

How can someone make that kind of accusation?  If Mrs. [redacted] has some kind of proof that a Rendered Services employee has committed this crime please provide it and we will have the employee terminated and arrested.