Renewal by Andersen Boston

Andersen installed a defective door. Remedies were suppose to be made temporarily and until new door was installed. Nobody has contacted me.A defective door was installed and extremely shoddy workmanship. During the install I had to call to complain and the installer admitted the door was not working. The next day the company came out to make repairs. The door was adjusted but determined that it was still defective. Someone was suppose to come for an additional inspection. Its been over 1 month and no response. I have emailed Andersen and called. Not only is this unfair and deceptive trade practices but this is breach of contract.Desired SettlementWe expect a replacement as promised, contact from the company and a refund.Business Response The patio door frame had some factory alignment problems that would not allow the door panels to be seated properly.This happened on a Friday, the installer went back Saturday to fix the door, but could not get the issue straightened out. Our [redacted] Manager spoke to [redacted] the following Monday and scheduled a site visit for that week. The customer cancelled due to heavy snow fall and busy schedule, we rescheduled a site visit with her for the following week. The [redacted] Manager called her the morning of the site visit to confirm but she stated that there was a death in the family and she was going to need to cancel. After speaking with her then, we felt it was necessary to order a complete new door not just the frame. The panels had some scratches on them and excessive caulking.I never heard back from her until we got an email message stating that her husband is an attorney and they were getting cold air through the door, etc. I called her husband immediately and scheduled a site visit for the following Saturday.[redacted] & I went there, met with her husband, made several adjustments to the door panels, got the air leaks stopped and explained that due to the factory and install errors we are replacing the entire door and including interior and exterior casings. He was satisfied with what we did and what we told him. We are looking into the ship date for this product.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I informed the company that a new door would obviously been needed I was told that the company would come out to fix the seal in the meantime. I called the office 3 times and each time was hung up on. I had to email the salesperson and made a 93A allegation to get a response. When the seal was fixed after close to 2 months of air leaking into our home my husband was told the slider would be in next week. Its been close to 3 weeks and no response from the company. No new door and we don't even have a screen so not only was the door leaking in the winter now its warm and we can't open it. This company is terrible. Clear unfair and deceptive trade practices.Final Business Response To whom it may concern: At the time of the initial installation on 1/23/15 the installer raised concern that there may be a manufacturing defect to the sill structure of the patio door frame. This was preventing the door from operating and performing properly. At this time Renewal by Andersen knew there was an issue with the product and we were going to need to evaluate what the defect maybe and how to resolve it. The next day the installer returned and made necessary adjustments to get the patio door to operate for the time being. However, Renewal by Andersen knew there was still an issue that needed to be properly addressed. [redacted] Supervisor spoke with [redacted] and made arrangements to evaluate the product and installation to address the installer's and customer's concerns. Upon working out a date and time convenient for [redacted] to have Renewal by Andersen out to evaluate the product and installation the weather was not very cooperative, therefore [redacted] needed to cancel the scheduled appointment. We re-scheduled this appointment with [redacted]; however this visit with [redacted] was also canceled due to a death in the family. Renewal by Andersen didn't hear back from [redacted] to re-schedule the appointment until Renewal by Andersen was notified via email that an allegation of a 93A was being filed. [redacted] Supervisor, immediately reached out to the customer and spoke with Mr. [redacted]'s husband) and together scheduled an appointment which was set for 3/21/15. At the time of Renewal's visit on 3/21/15 with all parties including Renewal's representation of [redacted] Supervisor) and customer's [redacted] and [redacted], Renewal was able to evaluate the product and determine that an entirely new patio door product would need to be ordered. While there, Renewal by Andersen made additional adjustments as well as replaced the interlock weather stripping so the door would no longer infiltrate air until the new patio door product came in. This was Renewal's first opportunity to remedy the situation since initial installation that took place on 1/23/15. A new patio door product was ordered at this time and [redacted] communicated that back to Mr. [redacted] along with the communication we would have an estimated ship date of the new patio door product in the several days to a week. Renewal believes this is where we may have had miss-communication, whereas the customer was expecting the new product in the next week or so. In fact, this is a custom sized patio door product and not standard with a lead time of 6-8 weeks therefore, created an extended lead time outside of the standard 6-8 weeks. Renewal by Andersen continued to work with manufacturing on an expedited ship date given the situational time delays, but due to the custom sizing involved the soonest Renewal by Andersen could receive the product was 6/1/15. Renewal by Andersen has reached out to both [redacted] and [redacted] with a date to return to complete the patio door re-installation on 6/5/15 which has been agreed to. Bests, [redacted]Renewal by Andersen of BostonO: (XXX) XXX-XXXX EXT XXXXXC: (XXX) XXX- XXXXF: (XXX) XXX-XXXXFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Are you kidding me? WHy don't you speak with [redacted] who admitted he didn't order the patio door until last week. This company is absolutely terrible. Anderson has admitted to botching this install and forgetting to order the door twice now. But can't make that representation to the Revdex.com. Unreal. We will be filing litigation for unfair and deceptive trade practices. We have actual emails from your company acknowledging that they forgot to reorder the door. Miss-communication? Are you kidding me?

I am an 87 year old widowed female suffering with cancer, heart ailments, macular degeneration and other health problems. Recently [redacted] from renewal by anderson at 104 otis street in Northborough came to my house and pressured me to buy windows that I didn't need. He is a large man and I was afaid of him. I told him that I couldn't see the contract due to my vision problems and didn't understand the contract, however I signed the papers out of fear for my well being, BECAUSE HE WAS SO AGGRESSIVE TOWARD ME. When he left my home, the next day I cancelled the order VIA TELEPHONE AND LETTER, but ANDERSON RENEWEL refused to do so and charged an account that they misrepresented to me and had me open. I called Anderson windows to report this incident but nobody will listen. A person only identifing himself as [redacted] called me and threatened legal action against me if I dont go through with the contract they had me sign.Desired SettlementRefund the charge account that they had me open, immediately and honor cancellation of the contract per M.G.L. Cancell the charge account they fradulently represented to me.Business' Initial Response The [redacted] in question happens to be 5 foot 7 inches and slender. He has been to her home 2 times. Once on 5/4/2011. She like the product but needed time to think about it and this [redacted] said she was very friendly and he said to her, "No issue, take your time and talk to whomever you need to". (Which is our trained response.)Of course we always try to sell the contract while we are in the home, but if the customer needs more time we do not pressure the customer. Our reward system is based on customer satisfaction: excessive pressure is counter productive to our system.Most important is that [redacted]'s son was at the sales visit on 6/18/2013 for the full time. The [redacted] made sure that both [redacted] and [redacted]) were comfortable with the contract and both were in agreement that they should move forward. We received a notice from them on 6/28,NOT the next day, that they wanted to cancel.My assistant sales manager told [redacted] on 7/5 that the contract was passed the 3 day right of cancellation and that they could eithermove forward or pay a 15% cancellation fee which is stated on the contract. We cannot waive this as it would be unfair to other customers that have paid this cancellation fee.This particular [redacted] is the friendliest and funniest person in the group. Also,to repeat, she has met this [redacted] before and had a few laughs with him in 2011.Again,[redacted] was there all the time during the sales visit on 6/18/2013, which he confirmed to my assistant manager on 7/5. [redacted]) was very abusive on the phone, screaming and cursing on the phone and hung up.We cancelled the order and released the money commitment, less the 15% cancellation fee after this conversation.[redacted] never called to complain aout the sales visit at any time -and to state again- [redacted] was at the sales visit at all times. I instruct all of my sales folks to treat the elderly with the utmost of respect, and to ask at the beginning of the sales visit if anyone else should be called there or called to discuss this potential purchase. We in fact, will discourage folks of advanced age to purchase windows if we feel that there are no compelling reasons - excessive drafts- inability to operate properly- broken glass or frames, etc. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In reference to Revdex.com CASE #:[redacted], everything in the response from Renewal by Anderson is a lie or better known as a complete fabrication. Please note that this particular [redacted] was a predator to the elderly and should be prosecuted by the State Attorney General's office for Fraud and Larceny. I am an 87 year old female who is physically ill. I am also a retired Nursing supervisor with over 40 years of helping people and have never met such unscrupulous people such as the representatives for renewal by Anderson.The facts of the case is that due to duress, undue influence and misrepresentation, I felt compelled for my own safety to sign the contract on 6/18/2013. On 6/19/2013 the contract was cancelled via telephone and U.S. Mail, this was witnessed by my son who has been a law enforcement agent for over 30years. Under Massachusetts law I requested a full refund. Anderson did not honor my request and subsequently threatened me with litigation if I didn't go through with the contract. I am told what they have done to me is a criminal offense as well as in violation of The Massachusetts consumer law M.G.L. c.93A. Anderson windows Has no right to charge me a 15% cancellation fee. I want a written apology within 15 days, a full refund of my money, (The so called cancellation fee). I will be submitting this case to [redacted], the Massachusetts Attorney general for review of any possible criminal or civil violations pertaining to the conduct by Anderson Windows.

Complaint[redacted] and myself contracted with Anderson window to replace four windows install a set of ne French doors to our deck and a new front door with a full glass storm door. We spent several hours with the salesman going over what we wanted and he assured us that we would be satisfied with the quality of the Anderson product.If not it would be changed no questions asked. we did not finance anything, we paid a deposit when they asked and the balance when they requested. We paid even though the front storm door was far less than acceptable. When it was cold and it snowed the moisture and ice built up on the inside, it let the cold and moisture in, the door was cheap and tin like. we complained to anyone who would listen,nicely at first but frustration built.Several people promised to do something,no one did. we are an inter racial couple, I hope that has not had any bearing on there decision not to keep their word to us but why haven't theyProduct_Or_Service: [redacted]Order_Number: not givenAccount_Number: not givenDesired SettlementWe want the storm door replaced with one of better quality. we have told them this repeatedly,some kept telling us not to worry, Anderson always stands behind their product, not true, I realize$17,000.00 is a drop in the bucket to them, but it was a whole lot to us.Business Response On July 23rd 2015 RbA Boston conducted a site inspection in response to complaint opened from [redacted] and [redacted] regarding condensation developing on storm door. Site visit found Provia storm and entry door system to be installed properly free of defect and in accordance with manufactures specifications.

Andersen installed a defective door. Remedies were suppose to be made temporarily and until new door was installed. Nobody has contacted me.A defective door was installed and extremely shoddy workmanship. During the install I had to call to complain and the installer admitted the door was not working. The next day the company came out to make repairs. The door was adjusted but determined that it was still defective. Someone was suppose to come for an additional inspection. Its been over 1 month and no response. I have emailed Andersen and called. Not only is this unfair and deceptive trade practices but this is breach of contract.Desired SettlementWe expect a replacement as promised, contact from the company and a refund.Business Response The patio door frame had some factory alignment problems that would not allow the door panels to be seated properly.This happened on a Friday, the installer went back Saturday to fix the door, but could not get the issue straightened out. Our [redacted] Manager spoke to [redacted] the following Monday and scheduled a site visit for that week. The customer cancelled due to heavy snow fall and busy schedule, we rescheduled a site visit with her for the following week. The [redacted] Manager called her the morning of the site visit to confirm but she stated that there was a death in the family and she was going to need to cancel. After speaking with her then, we felt it was necessary to order a complete new door not just the frame. The panels had some scratches on them and excessive caulking.I never heard back from her until we got an email message stating that her husband is an attorney and they were getting cold air through the door, etc. I called her husband immediately and scheduled a site visit for the following Saturday.[redacted] & I went there, met with her husband, made several adjustments to the door panels, got the air leaks stopped and explained that due to the factory and install errors we are replacing the entire door and including interior and exterior casings. He was satisfied with what we did and what we told him. We are looking into the ship date for this product.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I informed the company that a new door would obviously been needed I was told that the company would come out to fix the seal in the meantime. I called the office 3 times and each time was hung up on. I had to email the salesperson and made a 93A allegation to get a response. When the seal was fixed after close to 2 months of air leaking into our home my husband was told the slider would be in next week. Its been close to 3 weeks and no response from the company. No new door and we don't even have a screen so not only was the door leaking in the winter now its warm and we can't open it. This company is terrible. Clear unfair and deceptive trade practices.Final Business Response To whom it may concern: At the time of the initial installation on 1/23/15 the installer raised concern that there may be a manufacturing defect to the sill structure of the patio door frame. This was preventing the door from operating and performing properly. At this time Renewal by Andersen knew there was an issue with the product and we were going to need to evaluate what the defect maybe and how to resolve it. The next day the installer returned and made necessary adjustments to get the patio door to operate for the time being. However, Renewal by Andersen knew there was still an issue that needed to be properly addressed. [redacted] Supervisor spoke with [redacted] and made arrangements to evaluate the product and installation to address the installer's and customer's concerns. Upon working out a date and time convenient for [redacted] to have Renewal by Andersen out to evaluate the product and installation the weather was not very cooperative, therefore [redacted] needed to cancel the scheduled appointment. We re-scheduled this appointment with [redacted]; however this visit with [redacted] was also canceled due to a death in the family. Renewal by Andersen didn't hear back from [redacted] to re-schedule the appointment until Renewal by Andersen was notified via email that an allegation of a 93A was being filed. [redacted] Supervisor, immediately reached out to the customer and spoke with Mr. [redacted]'s husband) and together scheduled an appointment which was set for 3/21/15. At the time of Renewal's visit on 3/21/15 with all parties including Renewal's representation of [redacted] Supervisor) and customer's [redacted] and [redacted], Renewal was able to evaluate the product and determine that an entirely new patio door product would need to be ordered. While there, Renewal by Andersen made additional adjustments as well as replaced the interlock weather stripping so the door would no longer infiltrate air until the new patio door product came in. This was Renewal's first opportunity to remedy the situation since initial installation that took place on 1/23/15. A new patio door product was ordered at this time and [redacted] communicated that back to Mr. [redacted] along with the communication we would have an estimated ship date of the new patio door product in the several days to a week. Renewal believes this is where we may have had miss-communication, whereas the customer was expecting the new product in the next week or so. In fact, this is a custom sized patio door product and not standard with a lead time of 6-8 weeks therefore, created an extended lead time outside of the standard 6-8 weeks. Renewal by Andersen continued to work with manufacturing on an expedited ship date given the situational time delays, but due to the custom sizing involved the soonest Renewal by Andersen could receive the product was 6/1/15. Renewal by Andersen has reached out to both [redacted] and [redacted] with a date to return to complete the patio door re-installation on 6/5/15 which has been agreed to. Bests, [redacted]Renewal by Andersen of BostonO: (XXX) XXX-XXXX EXT XXXXXC: (XXX) XXX- XXXXF: (XXX) XXX-XXXXFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Are you kidding me? WHy don't you speak with [redacted] who admitted he didn't order the patio door until last week. This company is absolutely terrible. Anderson has admitted to botching this install and forgetting to order the door twice now. But can't make that representation to the Revdex.com. Unreal. We will be filing litigation for unfair and deceptive trade practices. We have actual emails from your company acknowledging that they forgot to reorder the door. Miss-communication? Are you kidding me?

Failure to complete job.In May of 2015 a sales representative for Renewal by Andersen quoted me a price of $11,706.00 dollars to replace a living room window and sliding door. I thought the price was excessively high but was informed by the sales rep that there was noticeable wood wrought under the sliding door and the job would require more than usual for proper installation. I agreed. On July 13, 2015 the contractors installed the window in the living room but did not finish the woodwork as the sales rep indicated they would. They also did not install the sliding door claiming that it was more work than they anticipated. On July 17, 2015 another contractor representing Renewal by Anderson did some work to assess the necessary work required for the installation of the sliding door. They indicated that they would present their findings to Renewal by Andersen and return the following week to complete the job. More than a month has passed and I have not been contacted by anyone.Desired SettlementOn July 13, 2015 in a telephone conversation with an account Manager from Renewal by Andersen it was implied that there may be some additional costs. I informed him that there should be plenty of room in the budget to cover any and all necessary preparations for proper installation. I expect Renewal by Andersen to contact me to schedule a completion date and that there shall be no additional costs.Below is the outlined work completed for Mr. [redacted] at no additional charge.Removal of approximately 1.5 square feet of existing siding for exploratory inspection.Removal and disposal of 64 square feet of existing blue board and insulation for inspectionSet up temporary support wall in basementDemo and disposal of 16 linear feet of rear knee wall below existing deck to include double top plate and bottom sillTemporary support existing rear deckRemoval of existing joist hangersRemove existing 2x8x14 PT ledgerRemove existing sliderRemove all rot in related areas to include king studs and jacksReplace and reconstruct all areas removedInstall new sliderInstall new siding and trim to match existingThe total cost of this work was $5,400.00Final Consumer Response Consumer accepted response.

I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door. I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door.I called their Service Department several times [redacted] x XXXXX) and left a voicemail with the Service [redacted] She has not returned any of my calls.I also tried calling their main number to speak to an Operator. That number goes directly to voicemail.I need to have this issue resolved ASAP. However, I cannot get in touch with a live person to resolve my issue.Desired SettlementReplace the malfunctioning locking device.Business Response We did not originally receive customer's phone calls, but have since called him back and scheduled his services appropriately. We have been on site to evaluate the issue. The matter is of an open service is now resolved.

Failure to complete job.In May of 2015 a sales representative for Renewal by Andersen quoted me a price of $11,706.00 dollars to replace a living room window and sliding door. I thought the price was excessively high but was informed by the sales rep that there was noticeable wood wrought under the sliding door and the job would require more than usual for proper installation. I agreed. On July 13, 2015 the contractors installed the window in the living room but did not finish the woodwork as the sales rep indicated they would. They also did not install the sliding door claiming that it was more work than they anticipated. On July 17, 2015 another contractor representing Renewal by Anderson did some work to assess the necessary work required for the installation of the sliding door. They indicated that they would present their findings to Renewal by Andersen and return the following week to complete the job. More than a month has passed and I have not been contacted by anyone.Desired SettlementOn July 13, 2015 in a telephone conversation with an account Manager from Renewal by Andersen it was implied that there may be some additional costs. I informed him that there should be plenty of room in the budget to cover any and all necessary preparations for proper installation. I expect Renewal by Andersen to contact me to schedule a completion date and that there shall be no additional costs.Below is the outlined work completed for Mr. [redacted] at no additional charge.Removal of approximately 1.5 square feet of existing siding for exploratory inspection.Removal and disposal of 64 square feet of existing blue board and insulation for inspectionSet up temporary support wall in basementDemo and disposal of 16 linear feet of rear knee wall below existing deck to include double top plate and bottom sillTemporary support existing rear deckRemoval of existing joist hangersRemove existing 2x8x14 PT ledgerRemove existing sliderRemove all rot in related areas to include king studs and jacksReplace and reconstruct all areas removedInstall new sliderInstall new siding and trim to match existingThe total cost of this work was $5,400.00Final Consumer Response Consumer accepted response.

Andersen installed a defective door. Remedies were suppose to be made temporarily and until new door was installed. Nobody has contacted me.A defective door was installed and extremely shoddy workmanship. During the install I had to call to complain and the installer admitted the door was not working. The next day the company came out to make repairs. The door was adjusted but determined that it was still defective. Someone was suppose to come for an additional inspection. Its been over 1 month and no response. I have emailed Andersen and called. Not only is this unfair and deceptive trade practices but this is breach of contract.Desired SettlementWe expect a replacement as promised, contact from the company and a refund.Business Response The patio door frame had some factory alignment problems that would not allow the door panels to be seated properly.This happened on a Friday, the installer went back Saturday to fix the door, but could not get the issue straightened out. Our [redacted] Manager spoke to [redacted] the following Monday and scheduled a site visit for that week. The customer cancelled due to heavy snow fall and busy schedule, we rescheduled a site visit with her for the following week. The [redacted] Manager called her the morning of the site visit to confirm but she stated that there was a death in the family and she was going to need to cancel. After speaking with her then, we felt it was necessary to order a complete new door not just the frame. The panels had some scratches on them and excessive caulking.I never heard back from her until we got an email message stating that her husband is an attorney and they were getting cold air through the door, etc. I called her husband immediately and scheduled a site visit for the following Saturday.[redacted] & I went there, met with her husband, made several adjustments to the door panels, got the air leaks stopped and explained that due to the factory and install errors we are replacing the entire door and including interior and exterior casings. He was satisfied with what we did and what we told him. We are looking into the ship date for this product.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I informed the company that a new door would obviously been needed I was told that the company would come out to fix the seal in the meantime. I called the office 3 times and each time was hung up on. I had to email the salesperson and made a 93A allegation to get a response. When the seal was fixed after close to 2 months of air leaking into our home my husband was told the slider would be in next week. Its been close to 3 weeks and no response from the company. No new door and we don't even have a screen so not only was the door leaking in the winter now its warm and we can't open it. This company is terrible. Clear unfair and deceptive trade practices.Final Business Response To whom it may concern: At the time of the initial installation on 1/23/15 the installer raised concern that there may be a manufacturing defect to the sill structure of the patio door frame. This was preventing the door from operating and performing properly. At this time Renewal by Andersen knew there was an issue with the product and we were going to need to evaluate what the defect maybe and how to resolve it. The next day the installer returned and made necessary adjustments to get the patio door to operate for the time being. However, Renewal by Andersen knew there was still an issue that needed to be properly addressed. [redacted] Supervisor spoke with [redacted] and made arrangements to evaluate the product and installation to address the installer's and customer's concerns. Upon working out a date and time convenient for [redacted] to have Renewal by Andersen out to evaluate the product and installation the weather was not very cooperative, therefore [redacted] needed to cancel the scheduled appointment. We re-scheduled this appointment with [redacted]; however this visit with [redacted] was also canceled due to a death in the family. Renewal by Andersen didn't hear back from [redacted] to re-schedule the appointment until Renewal by Andersen was notified via email that an allegation of a 93A was being filed. [redacted] Supervisor, immediately reached out to the customer and spoke with Mr. [redacted]'s husband) and together scheduled an appointment which was set for 3/21/15. At the time of Renewal's visit on 3/21/15 with all parties including Renewal's representation of [redacted] Supervisor) and customer's [redacted] and [redacted], Renewal was able to evaluate the product and determine that an entirely new patio door product would need to be ordered. While there, Renewal by Andersen made additional adjustments as well as replaced the interlock weather stripping so the door would no longer infiltrate air until the new patio door product came in. This was Renewal's first opportunity to remedy the situation since initial installation that took place on 1/23/15. A new patio door product was ordered at this time and [redacted] communicated that back to Mr. [redacted] along with the communication we would have an estimated ship date of the new patio door product in the several days to a week. Renewal believes this is where we may have had miss-communication, whereas the customer was expecting the new product in the next week or so. In fact, this is a custom sized patio door product and not standard with a lead time of 6-8 weeks therefore, created an extended lead time outside of the standard 6-8 weeks. Renewal by Andersen continued to work with manufacturing on an expedited ship date given the situational time delays, but due to the custom sizing involved the soonest Renewal by Andersen could receive the product was 6/1/15. Renewal by Andersen has reached out to both [redacted] and [redacted] with a date to return to complete the patio door re-installation on 6/5/15 which has been agreed to. Bests, [redacted]Renewal by Andersen of BostonO: (XXX) XXX-XXXX EXT XXXXXC: (XXX) XXX- XXXXF: (XXX) XXX-XXXXFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Are you kidding me? WHy don't you speak with [redacted] who admitted he didn't order the patio door until last week. This company is absolutely terrible. Anderson has admitted to botching this install and forgetting to order the door twice now. But can't make that representation to the Revdex.com. Unreal. We will be filing litigation for unfair and deceptive trade practices. We have actual emails from your company acknowledging that they forgot to reorder the door. Miss-communication? Are you kidding me?

I am an 87 year old widowed female suffering with cancer, heart ailments, macular degeneration and other health problems. Recently [redacted] from renewal by anderson at 104 otis street in Northborough came to my house and pressured me to buy windows that I didn't need. He is a large man and I was afaid of him. I told him that I couldn't see the contract due to my vision problems and didn't understand the contract, however I signed the papers out of fear for my well being, BECAUSE HE WAS SO AGGRESSIVE TOWARD ME. When he left my home, the next day I cancelled the order VIA TELEPHONE AND LETTER, but ANDERSON RENEWEL refused to do so and charged an account that they misrepresented to me and had me open. I called Anderson windows to report this incident but nobody will listen. A person only identifing himself as [redacted] called me and threatened legal action against me if I dont go through with the contract they had me sign.Desired SettlementRefund the charge account that they had me open, immediately and honor cancellation of the contract per M.G.L. Cancell the charge account they fradulently represented to me.Business' Initial Response The [redacted] in question happens to be 5 foot 7 inches and slender. He has been to her home 2 times. Once on 5/4/2011. She like the product but needed time to think about it and this [redacted] said she was very friendly and he said to her, "No issue, take your time and talk to whomever you need to". (Which is our trained response.)Of course we always try to sell the contract while we are in the home, but if the customer needs more time we do not pressure the customer. Our reward system is based on customer satisfaction: excessive pressure is counter productive to our system.Most important is that [redacted]'s son was at the sales visit on 6/18/2013 for the full time. The [redacted] made sure that both [redacted] and [redacted]) were comfortable with the contract and both were in agreement that they should move forward. We received a notice from them on 6/28,NOT the next day, that they wanted to cancel.My assistant sales manager told [redacted] on 7/5 that the contract was passed the 3 day right of cancellation and that they could eithermove forward or pay a 15% cancellation fee which is stated on the contract. We cannot waive this as it would be unfair to other customers that have paid this cancellation fee.This particular [redacted] is the friendliest and funniest person in the group. Also,to repeat, she has met this [redacted] before and had a few laughs with him in 2011.Again,[redacted] was there all the time during the sales visit on 6/18/2013, which he confirmed to my assistant manager on 7/5. [redacted]) was very abusive on the phone, screaming and cursing on the phone and hung up.We cancelled the order and released the money commitment, less the 15% cancellation fee after this conversation.[redacted] never called to complain aout the sales visit at any time -and to state again- [redacted] was at the sales visit at all times. I instruct all of my sales folks to treat the elderly with the utmost of respect, and to ask at the beginning of the sales visit if anyone else should be called there or called to discuss this potential purchase. We in fact, will discourage folks of advanced age to purchase windows if we feel that there are no compelling reasons - excessive drafts- inability to operate properly- broken glass or frames, etc. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In reference to Revdex.com CASE #:[redacted], everything in the response from Renewal by Anderson is a lie or better known as a complete fabrication. Please note that this particular [redacted] was a predator to the elderly and should be prosecuted by the State Attorney General's office for Fraud and Larceny. I am an 87 year old female who is physically ill. I am also a retired Nursing supervisor with over 40 years of helping people and have never met such unscrupulous people such as the representatives for renewal by Anderson.The facts of the case is that due to duress, undue influence and misrepresentation, I felt compelled for my own safety to sign the contract on 6/18/2013. On 6/19/2013 the contract was cancelled via telephone and U.S. Mail, this was witnessed by my son who has been a law enforcement agent for over 30years. Under Massachusetts law I requested a full refund. Anderson did not honor my request and subsequently threatened me with litigation if I didn't go through with the contract. I am told what they have done to me is a criminal offense as well as in violation of The Massachusetts consumer law M.G.L. c.93A. Anderson windows Has no right to charge me a 15% cancellation fee. I want a written apology within 15 days, a full refund of my money, (The so called cancellation fee). I will be submitting this case to [redacted], the Massachusetts Attorney general for review of any possible criminal or civil violations pertaining to the conduct by Anderson Windows.

I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door. I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door.I called their Service Department several times [redacted] x XXXXX) and left a voicemail with the Service [redacted] She has not returned any of my calls.I also tried calling their main number to speak to an Operator. That number goes directly to voicemail.I need to have this issue resolved ASAP. However, I cannot get in touch with a live person to resolve my issue.Desired SettlementReplace the malfunctioning locking device.Business Response We did not originally receive customer's phone calls, but have since called him back and scheduled his services appropriately. We have been on site to evaluate the issue. The matter is of an open service is now resolved.

They have not refunded our deposit even though we cancelled the contract within the allowable time.On June 11, 2015 Salesperson [redacted] sold me some windows with the condition of securing financing. On June 12, 2015 I called [redacted] and said I was having some doubts and would like to cancel the contract. He then told me to think about it over the weekend and call on Monday June 15, 2015. I called him on June 15th leaving a voicemail stating the I did not want to go through with the purchase. I did not receive a return call confirming the cancellation. I called [redacted] again on June 19, 2015 to confirm that the pre-instillation inspection was cancelled at this time. The pre-installation inspection was scheduled for Monday June 22, 2015 at 8:30AM. Since I had not heard anything from [redacted], I thought I would wait to see if anyone showed up for the appointment. When no one showed up for the appointment I then went to put a stop payment on the deposit check only to find that they had already cashed it. I called [redacted] as well as [redacted] (who is listed on my contract as a contact on the support team). I sent numerous e-mails regarding the events and that I wanted my money refunded. After a week of no one returning my phone calls or e-mails my husband, [redacted], called on my behalf and was eventually able to speak to [redacted] It was stated in a coversation between [redacted] and [redacted] on June 25, 2015 that the refund should arrive in the mail on or about July 1, 2015. As of July 10, 2015 there has been no refund check sent to us. We have repeatedly been trying to contact [redacted] or [redacted] in order to resolve this issue. We would just like to get our deposit back.Desired SettlementWe would just like them to refund us the deposit that was given to them on June 11, 2015. The contract was cancelled in the allowable time so therefore Renewal By Andersen is not entitled to the money that they have kept.Business Response In response to this complaint;Renewal by Andersen has received the customer's cancellation and the full refund is in process.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The companies response was what I was looking for let's just see if they live up to what they promised.

They have not refunded our deposit even though we cancelled the contract within the allowable time.On June 11, 2015 Salesperson [redacted] sold me some windows with the condition of securing financing. On June 12, 2015 I called [redacted] and said I was having some doubts and would like to cancel the contract. He then told me to think about it over the weekend and call on Monday June 15, 2015. I called him on June 15th leaving a voicemail stating the I did not want to go through with the purchase. I did not receive a return call confirming the cancellation. I called [redacted] again on June 19, 2015 to confirm that the pre-instillation inspection was cancelled at this time. The pre-installation inspection was scheduled for Monday June 22, 2015 at 8:30AM. Since I had not heard anything from [redacted], I thought I would wait to see if anyone showed up for the appointment. When no one showed up for the appointment I then went to put a stop payment on the deposit check only to find that they had already cashed it. I called [redacted] as well as [redacted] (who is listed on my contract as a contact on the support team). I sent numerous e-mails regarding the events and that I wanted my money refunded. After a week of no one returning my phone calls or e-mails my husband, [redacted], called on my behalf and was eventually able to speak to [redacted] It was stated in a coversation between [redacted] and [redacted] on June 25, 2015 that the refund should arrive in the mail on or about July 1, 2015. As of July 10, 2015 there has been no refund check sent to us. We have repeatedly been trying to contact [redacted] or [redacted] in order to resolve this issue. We would just like to get our deposit back.Desired SettlementWe would just like them to refund us the deposit that was given to them on June 11, 2015. The contract was cancelled in the allowable time so therefore Renewal By Andersen is not entitled to the money that they have kept.Business Response In response to this complaint;Renewal by Andersen has received the customer's cancellation and the full refund is in process.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The companies response was what I was looking for let's just see if they live up to what they promised.

I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door. I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door.I called their Service Department several times [redacted] x XXXXX) and left a voicemail with the Service [redacted] She has not returned any of my calls.I also tried calling their main number to speak to an Operator. That number goes directly to voicemail.I need to have this issue resolved ASAP. However, I cannot get in touch with a live person to resolve my issue.Desired SettlementReplace the malfunctioning locking device.Business Response We did not originally receive customer's phone calls, but have since called him back and scheduled his services appropriately. We have been on site to evaluate the issue. The matter is of an open service is now resolved.

They have not refunded our deposit even though we cancelled the contract within the allowable time.On June 11, 2015 Salesperson [redacted] sold me some windows with the condition of securing financing. On June 12, 2015 I called [redacted] and said I was having some doubts and would like to cancel the contract. He then told me to think about it over the weekend and call on Monday June 15, 2015. I called him on June 15th leaving a voicemail stating the I did not want to go through with the purchase. I did not receive a return call confirming the cancellation. I called [redacted] again on June 19, 2015 to confirm that the pre-instillation inspection was cancelled at this time. The pre-installation inspection was scheduled for Monday June 22, 2015 at 8:30AM. Since I had not heard anything from [redacted], I thought I would wait to see if anyone showed up for the appointment. When no one showed up for the appointment I then went to put a stop payment on the deposit check only to find that they had already cashed it. I called [redacted] as well as [redacted] (who is listed on my contract as a contact on the support team). I sent numerous e-mails regarding the events and that I wanted my money refunded. After a week of no one returning my phone calls or e-mails my husband, [redacted], called on my behalf and was eventually able to speak to [redacted] It was stated in a coversation between [redacted] and [redacted] on June 25, 2015 that the refund should arrive in the mail on or about July 1, 2015. As of July 10, 2015 there has been no refund check sent to us. We have repeatedly been trying to contact [redacted] or [redacted] in order to resolve this issue. We would just like to get our deposit back.Desired SettlementWe would just like them to refund us the deposit that was given to them on June 11, 2015. The contract was cancelled in the allowable time so therefore Renewal By Andersen is not entitled to the money that they have kept.Business Response In response to this complaint;Renewal by Andersen has received the customer's cancellation and the full refund is in process.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The companies response was what I was looking for let's just see if they live up to what they promised.

Andersen installed a defective door. Remedies were suppose to be made temporarily and until new door was installed. Nobody has contacted me.A defective door was installed and extremely shoddy workmanship. During the install I had to call to complain and the installer admitted the door was not working. The next day the company came out to make repairs. The door was adjusted but determined that it was still defective. Someone was suppose to come for an additional inspection. Its been over 1 month and no response. I have emailed Andersen and called. Not only is this unfair and deceptive trade practices but this is breach of contract.Desired SettlementWe expect a replacement as promised, contact from the company and a refund.Business Response The patio door frame had some factory alignment problems that would not allow the door panels to be seated properly.This happened on a Friday, the installer went back Saturday to fix the door, but could not get the issue straightened out. Our [redacted] Manager spoke to [redacted] the following Monday and scheduled a site visit for that week. The customer cancelled due to heavy snow fall and busy schedule, we rescheduled a site visit with her for the following week. The [redacted] Manager called her the morning of the site visit to confirm but she stated that there was a death in the family and she was going to need to cancel. After speaking with her then, we felt it was necessary to order a complete new door not just the frame. The panels had some scratches on them and excessive caulking.I never heard back from her until we got an email message stating that her husband is an attorney and they were getting cold air through the door, etc. I called her husband immediately and scheduled a site visit for the following Saturday.[redacted] & I went there, met with her husband, made several adjustments to the door panels, got the air leaks stopped and explained that due to the factory and install errors we are replacing the entire door and including interior and exterior casings. He was satisfied with what we did and what we told him. We are looking into the ship date for this product.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I informed the company that a new door would obviously been needed I was told that the company would come out to fix the seal in the meantime. I called the office 3 times and each time was hung up on. I had to email the salesperson and made a 93A allegation to get a response. When the seal was fixed after close to 2 months of air leaking into our home my husband was told the slider would be in next week. Its been close to 3 weeks and no response from the company. No new door and we don't even have a screen so not only was the door leaking in the winter now its warm and we can't open it. This company is terrible. Clear unfair and deceptive trade practices.Final Business Response To whom it may concern: At the time of the initial installation on 1/23/15 the installer raised concern that there may be a manufacturing defect to the sill structure of the patio door frame. This was preventing the door from operating and performing properly. At this time Renewal by Andersen knew there was an issue with the product and we were going to need to evaluate what the defect maybe and how to resolve it. The next day the installer returned and made necessary adjustments to get the patio door to operate for the time being. However, Renewal by Andersen knew there was still an issue that needed to be properly addressed. [redacted] Supervisor spoke with [redacted] and made arrangements to evaluate the product and installation to address the installer's and customer's concerns. Upon working out a date and time convenient for [redacted] to have Renewal by Andersen out to evaluate the product and installation the weather was not very cooperative, therefore [redacted] needed to cancel the scheduled appointment. We re-scheduled this appointment with [redacted]; however this visit with [redacted] was also canceled due to a death in the family. Renewal by Andersen didn't hear back from [redacted] to re-schedule the appointment until Renewal by Andersen was notified via email that an allegation of a 93A was being filed. [redacted] Supervisor, immediately reached out to the customer and spoke with Mr. [redacted]'s husband) and together scheduled an appointment which was set for 3/21/15. At the time of Renewal's visit on 3/21/15 with all parties including Renewal's representation of [redacted] Supervisor) and customer's [redacted] and [redacted], Renewal was able to evaluate the product and determine that an entirely new patio door product would need to be ordered. While there, Renewal by Andersen made additional adjustments as well as replaced the interlock weather stripping so the door would no longer infiltrate air until the new patio door product came in. This was Renewal's first opportunity to remedy the situation since initial installation that took place on 1/23/15. A new patio door product was ordered at this time and [redacted] communicated that back to Mr. [redacted] along with the communication we would have an estimated ship date of the new patio door product in the several days to a week. Renewal believes this is where we may have had miss-communication, whereas the customer was expecting the new product in the next week or so. In fact, this is a custom sized patio door product and not standard with a lead time of 6-8 weeks therefore, created an extended lead time outside of the standard 6-8 weeks. Renewal by Andersen continued to work with manufacturing on an expedited ship date given the situational time delays, but due to the custom sizing involved the soonest Renewal by Andersen could receive the product was 6/1/15. Renewal by Andersen has reached out to both [redacted] and [redacted] with a date to return to complete the patio door re-installation on 6/5/15 which has been agreed to. Bests, [redacted]Renewal by Andersen of BostonO: (XXX) XXX-XXXX EXT XXXXXC: (XXX) XXX- XXXXF: (XXX) XXX-XXXXFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Are you kidding me? WHy don't you speak with [redacted] who admitted he didn't order the patio door until last week. This company is absolutely terrible. Anderson has admitted to botching this install and forgetting to order the door twice now. But can't make that representation to the Revdex.com. Unreal. We will be filing litigation for unfair and deceptive trade practices. We have actual emails from your company acknowledging that they forgot to reorder the door. Miss-communication? Are you kidding me?

Failure to complete job.In May of 2015 a sales representative for Renewal by Andersen quoted me a price of $11,706.00 dollars to replace a living room window and sliding door. I thought the price was excessively high but was informed by the sales rep that there was noticeable wood wrought under the sliding door and the job would require more than usual for proper installation. I agreed. On July 13, 2015 the contractors installed the window in the living room but did not finish the woodwork as the sales rep indicated they would. They also did not install the sliding door claiming that it was more work than they anticipated. On July 17, 2015 another contractor representing Renewal by Anderson did some work to assess the necessary work required for the installation of the sliding door. They indicated that they would present their findings to Renewal by Andersen and return the following week to complete the job. More than a month has passed and I have not been contacted by anyone.Desired SettlementOn July 13, 2015 in a telephone conversation with an account Manager from Renewal by Andersen it was implied that there may be some additional costs. I informed him that there should be plenty of room in the budget to cover any and all necessary preparations for proper installation. I expect Renewal by Andersen to contact me to schedule a completion date and that there shall be no additional costs.Below is the outlined work completed for Mr. [redacted] at no additional charge.Removal of approximately 1.5 square feet of existing siding for exploratory inspection.Removal and disposal of 64 square feet of existing blue board and insulation for inspectionSet up temporary support wall in basementDemo and disposal of 16 linear feet of rear knee wall below existing deck to include double top plate and bottom sillTemporary support existing rear deckRemoval of existing joist hangersRemove existing 2x8x14 PT ledgerRemove existing sliderRemove all rot in related areas to include king studs and jacksReplace and reconstruct all areas removedInstall new sliderInstall new siding and trim to match existingThe total cost of this work was $5,400.00Final Consumer Response Consumer accepted response.

I am an 87 year old widowed female suffering with cancer, heart ailments, macular degeneration and other health problems. Recently [redacted] from renewal by anderson at 104 otis street in Northborough came to my house and pressured me to buy windows that I didn't need. He is a large man and I was afaid of him. I told him that I couldn't see the contract due to my vision problems and didn't understand the contract, however I signed the papers out of fear for my well being, BECAUSE HE WAS SO AGGRESSIVE TOWARD ME. When he left my home, the next day I cancelled the order VIA TELEPHONE AND LETTER, but ANDERSON RENEWEL refused to do so and charged an account that they misrepresented to me and had me open. I called Anderson windows to report this incident but nobody will listen. A person only identifing himself as [redacted] called me and threatened legal action against me if I dont go through with the contract they had me sign.Desired SettlementRefund the charge account that they had me open, immediately and honor cancellation of the contract per M.G.L. Cancell the charge account they fradulently represented to me.Business' Initial Response The [redacted] in question happens to be 5 foot 7 inches and slender. He has been to her home 2 times. Once on 5/4/2011. She like the product but needed time to think about it and this [redacted] said she was very friendly and he said to her, "No issue, take your time and talk to whomever you need to". (Which is our trained response.)Of course we always try to sell the contract while we are in the home, but if the customer needs more time we do not pressure the customer. Our reward system is based on customer satisfaction: excessive pressure is counter productive to our system.Most important is that [redacted]'s son was at the sales visit on 6/18/2013 for the full time. The [redacted] made sure that both [redacted] and [redacted]) were comfortable with the contract and both were in agreement that they should move forward. We received a notice from them on 6/28,NOT the next day, that they wanted to cancel.My assistant sales manager told [redacted] on 7/5 that the contract was passed the 3 day right of cancellation and that they could eithermove forward or pay a 15% cancellation fee which is stated on the contract. We cannot waive this as it would be unfair to other customers that have paid this cancellation fee.This particular [redacted] is the friendliest and funniest person in the group. Also,to repeat, she has met this [redacted] before and had a few laughs with him in 2011.Again,[redacted] was there all the time during the sales visit on 6/18/2013, which he confirmed to my assistant manager on 7/5. [redacted]) was very abusive on the phone, screaming and cursing on the phone and hung up.We cancelled the order and released the money commitment, less the 15% cancellation fee after this conversation.[redacted] never called to complain aout the sales visit at any time -and to state again- [redacted] was at the sales visit at all times. I instruct all of my sales folks to treat the elderly with the utmost of respect, and to ask at the beginning of the sales visit if anyone else should be called there or called to discuss this potential purchase. We in fact, will discourage folks of advanced age to purchase windows if we feel that there are no compelling reasons - excessive drafts- inability to operate properly- broken glass or frames, etc. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In reference to Revdex.com CASE #:[redacted], everything in the response from Renewal by Anderson is a lie or better known as a complete fabrication. Please note that this particular [redacted] was a predator to the elderly and should be prosecuted by the State Attorney General's office for Fraud and Larceny. I am an 87 year old female who is physically ill. I am also a retired Nursing supervisor with over 40 years of helping people and have never met such unscrupulous people such as the representatives for renewal by Anderson.The facts of the case is that due to duress, undue influence and misrepresentation, I felt compelled for my own safety to sign the contract on 6/18/2013. On 6/19/2013 the contract was cancelled via telephone and U.S. Mail, this was witnessed by my son who has been a law enforcement agent for over 30years. Under Massachusetts law I requested a full refund. Anderson did not honor my request and subsequently threatened me with litigation if I didn't go through with the contract. I am told what they have done to me is a criminal offense as well as in violation of The Massachusetts consumer law M.G.L. c.93A. Anderson windows Has no right to charge me a 15% cancellation fee. I want a written apology within 15 days, a full refund of my money, (The so called cancellation fee). I will be submitting this case to [redacted], the Massachusetts Attorney general for review of any possible criminal or civil violations pertaining to the conduct by Anderson Windows.

I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door. I had a new sliding door installed on June 6, 2014. The lock does not work properly - I am unable to lock the door.I called their Service Department several times [redacted] x XXXXX) and left a voicemail with the Service [redacted] She has not returned any of my calls.I also tried calling their main number to speak to an Operator. That number goes directly to voicemail.I need to have this issue resolved ASAP. However, I cannot get in touch with a live person to resolve my issue.Desired SettlementReplace the malfunctioning locking device.Business Response We did not originally receive customer's phone calls, but have since called him back and scheduled his services appropriately. We have been on site to evaluate the issue. The matter is of an open service is now resolved.

I am an 87 year old widowed female suffering with cancer, heart ailments, macular degeneration and other health problems. Recently [redacted] from renewal by anderson at 104 otis street in Northborough came to my house and pressured me to buy windows that I didn't need. He is a large man and I was afaid of him. I told him that I couldn't see the contract due to my vision problems and didn't understand the contract, however I signed the papers out of fear for my well being, BECAUSE HE WAS SO AGGRESSIVE TOWARD ME. When he left my home, the next day I cancelled the order VIA TELEPHONE AND LETTER, but ANDERSON RENEWEL refused to do so and charged an account that they misrepresented to me and had me open. I called Anderson windows to report this incident but nobody will listen. A person only identifing himself as [redacted] called me and threatened legal action against me if I dont go through with the contract they had me sign.Desired SettlementRefund the charge account that they had me open, immediately and honor cancellation of the contract per M.G.L. Cancell the charge account they fradulently represented to me.Business' Initial Response The [redacted] in question happens to be 5 foot 7 inches and slender. He has been to her home 2 times. Once on 5/4/2011. She like the product but needed time to think about it and this [redacted] said she was very friendly and he said to her, "No issue, take your time and talk to whomever you need to". (Which is our trained response.)Of course we always try to sell the contract while we are in the home, but if the customer needs more time we do not pressure the customer. Our reward system is based on customer satisfaction: excessive pressure is counter productive to our system.Most important is that [redacted]'s son was at the sales visit on 6/18/2013 for the full time. The [redacted] made sure that both [redacted] and [redacted]) were comfortable with the contract and both were in agreement that they should move forward. We received a notice from them on 6/28,NOT the next day, that they wanted to cancel.My assistant sales manager told [redacted] on 7/5 that the contract was passed the 3 day right of cancellation and that they could eithermove forward or pay a 15% cancellation fee which is stated on the contract. We cannot waive this as it would be unfair to other customers that have paid this cancellation fee.This particular [redacted] is the friendliest and funniest person in the group. Also,to repeat, she has met this [redacted] before and had a few laughs with him in 2011.Again,[redacted] was there all the time during the sales visit on 6/18/2013, which he confirmed to my assistant manager on 7/5. [redacted]) was very abusive on the phone, screaming and cursing on the phone and hung up.We cancelled the order and released the money commitment, less the 15% cancellation fee after this conversation.[redacted] never called to complain aout the sales visit at any time -and to state again- [redacted] was at the sales visit at all times. I instruct all of my sales folks to treat the elderly with the utmost of respect, and to ask at the beginning of the sales visit if anyone else should be called there or called to discuss this potential purchase. We in fact, will discourage folks of advanced age to purchase windows if we feel that there are no compelling reasons - excessive drafts- inability to operate properly- broken glass or frames, etc. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In reference to Revdex.com CASE #:[redacted], everything in the response from Renewal by Anderson is a lie or better known as a complete fabrication. Please note that this particular [redacted] was a predator to the elderly and should be prosecuted by the State Attorney General's office for Fraud and Larceny. I am an 87 year old female who is physically ill. I am also a retired Nursing supervisor with over 40 years of helping people and have never met such unscrupulous people such as the representatives for renewal by Anderson.The facts of the case is that due to duress, undue influence and misrepresentation, I felt compelled for my own safety to sign the contract on 6/18/2013. On 6/19/2013 the contract was cancelled via telephone and U.S. Mail, this was witnessed by my son who has been a law enforcement agent for over 30years. Under Massachusetts law I requested a full refund. Anderson did not honor my request and subsequently threatened me with litigation if I didn't go through with the contract. I am told what they have done to me is a criminal offense as well as in violation of The Massachusetts consumer law M.G.L. c.93A. Anderson windows Has no right to charge me a 15% cancellation fee. I want a written apology within 15 days, a full refund of my money, (The so called cancellation fee). I will be submitting this case to [redacted], the Massachusetts Attorney general for review of any possible criminal or civil violations pertaining to the conduct by Anderson Windows.

Complaint[redacted] and myself contracted with Anderson window to replace four windows install a set of ne French doors to our deck and a new front door with a full glass storm door. We spent several hours with the salesman going over what we wanted and he assured us that we would be satisfied with the quality of the Anderson product.If not it would be changed no questions asked. we did not finance anything, we paid a deposit when they asked and the balance when they requested. We paid even though the front storm door was far less than acceptable. When it was cold and it snowed the moisture and ice built up on the inside, it let the cold and moisture in, the door was cheap and tin like. we complained to anyone who would listen,nicely at first but frustration built.Several people promised to do something,no one did. we are an inter racial couple, I hope that has not had any bearing on there decision not to keep their word to us but why haven't theyProduct_Or_Service: [redacted]Order_Number: not givenAccount_Number: not givenDesired SettlementWe want the storm door replaced with one of better quality. we have told them this repeatedly,some kept telling us not to worry, Anderson always stands behind their product, not true, I realize$17,000.00 is a drop in the bucket to them, but it was a whole lot to us.Business Response On July 23rd 2015 RbA Boston conducted a site inspection in response to complaint opened from [redacted] and [redacted] regarding condensation developing on storm door. Site visit found Provia storm and entry door system to be installed properly free of defect and in accordance with manufactures specifications.