Renewal by Andersen Boston

sales rep mislead and [redacted] to sell his product. and sold me what I really did not need. and price gouged by more than double cost of Renewal by andersen was a newspaper add, which I responded to get a price on replacing a garden window. The salesman said the garden window would be very expensive [redacted] dollars but has an idea that would be much less expensive, he did not carry garden windows, but he could box in a window frame and put in a nice flat square window which would look great and also be about 12 inches deep where I could still add plants. Then he said he could even give me a much better deal if I would add some other other item to be replaced. He suggested my front entry door which he said was letting in air and would give me nice steel entry insulated door. He showed me a sample of a weather sealed part of a door.Desired SettlementI never knew what the door price was until I called the salesman [redacted] the door cost was [redacted] dollars. I went to anther dealer and got a price of [redacted] dollars for the exact same door model and same maker installed. I was [redacted] big time and would like to be reimbursed [redacted] credit. Also not happy because he sold me a door thats steel and very cold inside due to cold transfer.Business Response We have discussed the situation with **. [redacted], as we want to be sure that he was satisfied with the window and the installation of the windows and the door. Although he still had an issue with the steel door being cold to the touch and the overall cost of the door, he understood that all steel doors will transfer to the cold to the touch but the new door was not drafty like the old one. Also, the manufacturer of the door is[redacted], and the specifications and features of this product are custom made and not available on the open market. He was satisfied with this discussion,but not completely. He agreed that is was a good installation and a solid door.As far as the window is concerned - at the time of the sale **. [redacted] and the sales consultant agreed that a bump out would be a good solution for him. At the time of install there was a discussion with the installation crew and the customer and the crew decided to not construct the [redacted] out and to just install the window as a flat window within the opening. This did cause some confusion within the company and with the customer. In a conversation with **. [redacted] we arrived at a compensation for the bump out charge, which was[redacted], and he accepted that we refund him [redacted] as a fair compromise. We also did not charge for the extra buck framing that was required for the installation of the flat window.In conclusion, even though there was confusion and some frustration with this contract and installation, everything has been worked out and we feel the cusotmer is now satisfied.Final Consumer Response Reply to renewel by Andersen. I do not agree with reply from renewel that I understood that steel doors transfer cold to the inside of the door, nor that I was told that it would. The door was not installed correctly and does not close evenly on the rubber gasket,it is tight at the bottom and not at the upper half. I had informed the co. about this and that the miter at the corner of the trim had spaces. They sent a man down to look over the door and said they would send someone down to fix this, and they could probably adjust the hinges? This was a couple of weeks ago and I have not heard from anyone. I really did not need a door. I only wanted a garden window to replace what I had over the kitchen sink. The salesman said they don't have garden window and that they are very expensive, about [redacted] dollars. He had a way to get around this, by boxing out the window and said it would look good . I wasn't quite sure about it. But he said he could save me a lot of money if I also had some other work done such as a front door . He said it had some air leaks and showed me a sample of new door. He [redacted] me because he would save me lots of money. Any way I fell for it , the total was [redacted] dollars. It seemed high and I asked if he could do better and said he could not. When the installers came down to install the window they said why don't I get a garden window, because I would not have any side glass and no top glass any it would also be messy cutting the tile work around the window . So I called the salesman back and said lets not do the window. He said I would still have to pay for it even if I didn't do it. I didn't want to have to pay for an uninstalled window so I agreed to do it. He said not worry and that it would look good. The installers said they could fit it in without boxing it in and would be like a picture window. That was a way out and it does look good. I was never told what the door price was and still haven't a bill showing the difference. I called the salesman back and was told the door price was [redacted] dollars. I couldn't believe the price and if I had known that I would not have done the job. I went to several dealers and priced the same [redacted] doors installed for a lot less, for as low as [redacted] to [redacted] They overpriced big time and I don't even like the door. They can take the door back and sell it some other [redacted] Final Business Response At this time, our Company has fulfilled our contract with the consumer. We sold a custom door to the consumer and installed the custom door properly. Additionally, we reviewed the details of what was charged in the contract price and determined that a refund of [redacted] was in order based on changes to te installation completed. A refund check of [redacted] was sent to the consumer in good faith. Our Company stands behind the product and the installation and considers this case closed.

sales rep mislead and [redacted] to sell his product. and sold me what I really did not need. and price gouged by more than double cost of Renewal by andersen was a newspaper add, which I responded to get a price on replacing a garden window. The salesman said the garden window would be very expensive [redacted] dollars but has an idea that would be much less expensive, he did not carry garden windows, but he could box in a window frame and put in a nice flat square window which would look great and also be about 12 inches deep where I could still add plants. Then he said he could even give me a much better deal if I would add some other other item to be replaced. He suggested my front entry door which he said was letting in air and would give me nice steel entry insulated door. He showed me a sample of a weather sealed part of a door.Desired SettlementI never knew what the door price was until I called the salesman [redacted] the door cost was [redacted] dollars. I went to anther dealer and got a price of [redacted] dollars for the exact same door model and same maker installed. I was [redacted] big time and would like to be reimbursed [redacted] credit. Also not happy because he sold me a door thats steel and very cold inside due to cold transfer.Business Response We have discussed the situation with **. [redacted], as we want to be sure that he was satisfied with the window and the installation of the windows and the door. Although he still had an issue with the steel door being cold to the touch and the overall cost of the door, he understood that all steel doors will transfer to the cold to the touch but the new door was not drafty like the old one. Also, the manufacturer of the door is[redacted], and the specifications and features of this product are custom made and not available on the open market. He was satisfied with this discussion,but not completely. He agreed that is was a good installation and a solid door.As far as the window is concerned - at the time of the sale **. [redacted] and the sales consultant agreed that a bump out would be a good solution for him. At the time of install there was a discussion with the installation crew and the customer and the crew decided to not construct the [redacted] out and to just install the window as a flat window within the opening. This did cause some confusion within the company and with the customer. In a conversation with **. [redacted] we arrived at a compensation for the bump out charge, which was[redacted], and he accepted that we refund him [redacted] as a fair compromise. We also did not charge for the extra buck framing that was required for the installation of the flat window.In conclusion, even though there was confusion and some frustration with this contract and installation, everything has been worked out and we feel the cusotmer is now satisfied.Final Consumer Response Reply to renewel by Andersen. I do not agree with reply from renewel that I understood that steel doors transfer cold to the inside of the door, nor that I was told that it would. The door was not installed correctly and does not close evenly on the rubber gasket,it is tight at the bottom and not at the upper half. I had informed the co. about this and that the miter at the corner of the trim had spaces. They sent a man down to look over the door and said they would send someone down to fix this, and they could probably adjust the hinges? This was a couple of weeks ago and I have not heard from anyone. I really did not need a door. I only wanted a garden window to replace what I had over the kitchen sink. The salesman said they don't have garden window and that they are very expensive, about [redacted] dollars. He had a way to get around this, by boxing out the window and said it would look good . I wasn't quite sure about it. But he said he could save me a lot of money if I also had some other work done such as a front door . He said it had some air leaks and showed me a sample of new door. He [redacted] me because he would save me lots of money. Any way I fell for it , the total was [redacted] dollars. It seemed high and I asked if he could do better and said he could not. When the installers came down to install the window they said why don't I get a garden window, because I would not have any side glass and no top glass any it would also be messy cutting the tile work around the window . So I called the salesman back and said lets not do the window. He said I would still have to pay for it even if I didn't do it. I didn't want to have to pay for an uninstalled window so I agreed to do it. He said not worry and that it would look good. The installers said they could fit it in without boxing it in and would be like a picture window. That was a way out and it does look good. I was never told what the door price was and still haven't a bill showing the difference. I called the salesman back and was told the door price was [redacted] dollars. I couldn't believe the price and if I had known that I would not have done the job. I went to several dealers and priced the same [redacted] doors installed for a lot less, for as low as [redacted] to [redacted] They overpriced big time and I don't even like the door. They can take the door back and sell it some other [redacted] Final Business Response At this time, our Company has fulfilled our contract with the consumer. We sold a custom door to the consumer and installed the custom door properly. Additionally, we reviewed the details of what was charged in the contract price and determined that a refund of [redacted] was in order based on changes to te installation completed. A refund check of [redacted] was sent to the consumer in good faith. Our Company stands behind the product and the installation and considers this case closed.

sales rep mislead and [redacted] to sell his product. and sold me what I really did not need. and price gouged by more than double cost of Renewal by andersen was a newspaper add, which I responded to get a price on replacing a garden window. The salesman said the garden window would be very expensive [redacted] dollars but has an idea that would be much less expensive, he did not carry garden windows, but he could box in a window frame and put in a nice flat square window which would look great and also be about 12 inches deep where I could still add plants. Then he said he could even give me a much better deal if I would add some other other item to be replaced. He suggested my front entry door which he said was letting in air and would give me nice steel entry insulated door. He showed me a sample of a weather sealed part of a door.Desired SettlementI never knew what the door price was until I called the salesman [redacted] the door cost was [redacted] dollars. I went to anther dealer and got a price of [redacted] dollars for the exact same door model and same maker installed. I was [redacted] big time and would like to be reimbursed [redacted] credit. Also not happy because he sold me a door thats steel and very cold inside due to cold transfer.Business Response We have discussed the situation with **. [redacted], as we want to be sure that he was satisfied with the window and the installation of the windows and the door. Although he still had an issue with the steel door being cold to the touch and the overall cost of the door, he understood that all steel doors will transfer to the cold to the touch but the new door was not drafty like the old one. Also, the manufacturer of the door is[redacted], and the specifications and features of this product are custom made and not available on the open market. He was satisfied with this discussion,but not completely. He agreed that is was a good installation and a solid door.As far as the window is concerned - at the time of the sale **. [redacted] and the sales consultant agreed that a bump out would be a good solution for him. At the time of install there was a discussion with the installation crew and the customer and the crew decided to not construct the [redacted] out and to just install the window as a flat window within the opening. This did cause some confusion within the company and with the customer. In a conversation with **. [redacted] we arrived at a compensation for the bump out charge, which was[redacted], and he accepted that we refund him [redacted] as a fair compromise. We also did not charge for the extra buck framing that was required for the installation of the flat window.In conclusion, even though there was confusion and some frustration with this contract and installation, everything has been worked out and we feel the cusotmer is now satisfied.Final Consumer Response Reply to renewel by Andersen. I do not agree with reply from renewel that I understood that steel doors transfer cold to the inside of the door, nor that I was told that it would. The door was not installed correctly and does not close evenly on the rubber gasket,it is tight at the bottom and not at the upper half. I had informed the co. about this and that the miter at the corner of the trim had spaces. They sent a man down to look over the door and said they would send someone down to fix this, and they could probably adjust the hinges? This was a couple of weeks ago and I have not heard from anyone. I really did not need a door. I only wanted a garden window to replace what I had over the kitchen sink. The salesman said they don't have garden window and that they are very expensive, about [redacted] dollars. He had a way to get around this, by boxing out the window and said it would look good . I wasn't quite sure about it. But he said he could save me a lot of money if I also had some other work done such as a front door . He said it had some air leaks and showed me a sample of new door. He [redacted] me because he would save me lots of money. Any way I fell for it , the total was [redacted] dollars. It seemed high and I asked if he could do better and said he could not. When the installers came down to install the window they said why don't I get a garden window, because I would not have any side glass and no top glass any it would also be messy cutting the tile work around the window . So I called the salesman back and said lets not do the window. He said I would still have to pay for it even if I didn't do it. I didn't want to have to pay for an uninstalled window so I agreed to do it. He said not worry and that it would look good. The installers said they could fit it in without boxing it in and would be like a picture window. That was a way out and it does look good. I was never told what the door price was and still haven't a bill showing the difference. I called the salesman back and was told the door price was [redacted] dollars. I couldn't believe the price and if I had known that I would not have done the job. I went to several dealers and priced the same [redacted] doors installed for a lot less, for as low as [redacted] to [redacted] They overpriced big time and I don't even like the door. They can take the door back and sell it some other [redacted] Final Business Response At this time, our Company has fulfilled our contract with the consumer. We sold a custom door to the consumer and installed the custom door properly. Additionally, we reviewed the details of what was charged in the contract price and determined that a refund of [redacted] was in order based on changes to te installation completed. A refund check of [redacted] was sent to the consumer in good faith. Our Company stands behind the product and the installation and considers this case closed.