Renewal By Andersen of Rochester/Buffalo

I made the unfortunate mistake of speaking with this contractor at the local home show years agoThis has led to cold call salesmen showing up different times unannounced on my front porch and peering into my house invading my privacyThen the telephone calls, at least times they have called my houseOn multiple occasions I have stated "please put me on your do not call list" This has not worked in that Renewal by Anderson just flat out is unresponsive to my requestsI have blocked different phone numbers from them and they keep callingThe constant badgering is harassment, DO YOURSELF A FAVORDO NOT SPEAK WITH THESE PEOPLE OR LOOK TO DO BUSINESS WITH THEM, YOU WILL ONLY REGRET IT LATER

[redacted] , Thank you for your feed back regarding the ISC departmentIt is never our intention to upset or cause any inconvenience The reason we ask if you are the home owner is because we can not go to a rental property without the owner of the property's acknowledgmentThis should of been explained to youWe can always improve and again we appreciate the feedback.After listening to the recorded conversation, It was explained that we can not come out to advise on any repairs of your existing windows even if they are Andersen, I know this may be confusing, but Renewal by Andersen's sole purpose is residential window replacementI can offer the number for your convenience to contact Andersen and get information on repairs###-###-####Our sales range from one window to whole houseWe have several sales representatives in place who works closely with folks who have under three units and or want to purchase just doorsI understand that to put time aside for an appointment is very difficult for many consumers due to their busy schedule'sWe are respectful of their time and try to be accommodating in every way that we canI am sorry that this did not work out if in the future you would like an estimate on your window replacement project Renewal by Andersen would love the opportunity to meet with youno job is to big or to small, every job has the same importance If there is any thing I can do please feel free to contact me directly

Received incorrect information at time of sale Was scammed due to being told by your representative ( Jim Z [redacted] ) that we would have an "Interest Free"loan The Sales Agreement we signed had no indication that we would subsequently be charged a Variable Rate Interest Loan We neither received, nor signed any other paperwork related to the sale of the windows All bills that we have received have included charges for Interest This was a Fraudulent sale We were never told there would be another Financial Institution involved in the purchase of our windows, or there would be additional charges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Considering they actually get back to me with options Regards, *** [redacted]

It would never be RBA's intention to create a situation with a consumer that makes them unhappy This consumer and all their information has been deleted from our data baseOnce a consumer signs up, the ISC department will attempt to find out what they had initially signed up forMany consumers are not interested at the specific time that we call, and ask for a call back in the future Once a consumer expresses that this may not be something they are looking to do in the future or present time, our procedure is to immediately remove them from our data baseWe do apologize for the delay in this happening.RBA appreciates your feed back, and will utilize this information to help make us better at responding to the consumers needs and time frameSincerely,Patricia S [redacted] Tell us why here

Sought estimate to repair one of glass panels in an existing Andersen bow windowThe sales person had absolutely NO interest in repair insisting that the entire unit HAD to be replaced at some $10K Finding me skeptical of the cost he then pulled the usual "but we can we give you a better deal ( i.e., less 10%) in to weeks when the crew is not so busy"In the process he bad mouthed the cold blocking efficacy of the existing older Andersen unit as well as the windows recently installed by a locally owned competitorThe repair work is being done by [redacted]

To Whom it may concern: Attached is a picture of the young man that was knocking on doors on Dover rdRenewal By Andersen has invested in new technology that tracks the outside marketers at all timesWe know the exact addresses in which they had visited, the time of day etcThey are dressed in Renewal by Andersen clothing, with badges(as seen in the picture)We are permitted in the town of Henrietta, Pittsford, Brighton, and many other townsThe young man is among other employees who are not selling anythingThey are canvassing the area to set possible appointment's for individuals who wish to set up an appointment for a sales representative to visit them This is a service we have provided for many years, and we actually get many compliments on the training and professionalism of these young people, many of whom this is their first job and experience with the publicIt gives them confidence and the ability to achieve recognition among their piers Renewal By Andersen spends a lot of time and effort developing these young peopleFeed-back from the consumer is essential and RBA does appreciate all the feed-back we receiveIt is not our intention to ever upset a homeownerThe advantage of the new technology also give us the ability to flag your property and note not to be disturbed in the futureRegards,Patricia S [redacted]

To whom it may concern:It is our goal to meet the requirements and wishes of all our consumersIf they want assistance in financing, we bring out a third party credit application, and also have the consumer sign a finance request form indicating which program best suits their needs, and the requested monthly payment that is affordableIn this case the bank had requested to speak with the consumer to get additional information for verification they requiredOnce that was done, the bank sent rba notification of their approvalOur installation team brought out the documents directly from the bank(bank name on all forms), and this consumer signed and initialed to the requested programAll in black and whiteRBA has all these documents on file and scannedWe can furnish copies of all the paper work signed by this consumer.They had requested a program that yielded a monthly payment of $plus or minus $4.00.The program they had received was FIXED RATE of 9.99%apr with a monthly payment of $30.62Please let the consumer know, they can contact me at any time, and I can review all this information with them Patricia S [redacted] Finance Manager Please let me know if this is required, I can forward at any time

[redacted] , I have attached our company records to this email It is never our intention to upset anyone by calling themWe actually just made contact twiceThe first time was at 2/@ 4:30pm and we were told to call backThen on 2/by [redacted] and that is when Mr[redacted] asked us not to call again, which is when we put him out on our internal do not call list [redacted] Renewal By Andersen of Rochester/Buffalo

From: [redacted] Date: Wed, Sep 7, at 6:PMSubject: Dispute with Anderson has been resolvedTo: [email protected]: [redacted] Hello, My name is [redacted] and I would like you guys to take down the dispute I made with Anderson WindowsThe dispute has been resolved between Anderson and II give you permission to take the post downI went on myself and tried to delete it but I could not find whereThank you, [redacted]

#1f497d;">Dear Revdex.com, Ms [redacted] was called by error on the callers partIt is pretty obvious , Ms [redacted] even states in her comment that is was like they had never spoken beforeI have researched the process and I have a print out to show that WITH IN MINUTES AFTER [redacted] had made the mistake he did try and call her back twice to apologizeAll calls are documented and the calling lists show numbers dialed etc He had already spoken to Ms [redacted] previously and they had a very pleasant conversation, and she was already on our schedule for a free in home consultation There was no need for us to contact her againIt was on the schedule [redacted] split screen monitor gives him the ability to see two different customers information at oncehe had dialed her number and had the screen of another consumer on his computer up at the same timeThe other consumer however does have a husband and asked us to return a call to verify her husband’s schedule for an appointment I have asked [redacted] for a complete write up on what took place in his own words, and he feels absolutely terribleHe would like to have an opportunity to explain this to Ms [redacted] if she would allow him to call herI also have left a message 9/9/@ 6pm, for a return call It is never our intention to upset anyone for any reasonWe strive for customer satisfaction and impress that among all of our employees [redacted] Renewal By Andersen of Rochester/Buffalo Newbury Street Rochester, NY Phone: ###-###-#### Fax: ###-###-#### Additional Message from the company: [redacted] , here is the letter written from [redacted] who mad e the mistake [redacted] Renewal By Andersen of Rochester/Buffalo Newbury Street Rochester, NY Phone: ###-###-#### Fax: ###-###-####

Dear [redacted] First I would like to thank you for notifying RBA of this situationIt is never our intention to upset any consumer for any reasonAfter researching the details on this, I have a printed report that shows when you were initially contacted and at that time per your request, your contact number was forwarded to the do not call listThat department is a completely separate division from the individual who you were speaking to on the day your dogs escaped from your opened door He would of had no knowledge of the above situation.I am glad to know after pulling and hearing the recorded second call you placed to us, that the rba representative was polite and professional If there is any other question or concern I may answer please feel free to contact me directly.Sincerely,Pat S [redacted]

I was very unhappy with the salesman who came to our house to give us an estimateAfter an hour long dog and pony show, he gave us an enormous quoteHe used every sleazy salesman tactic in the book to put the pressure on us to signHe had said he didn't haggle, but he proceeded to encourage us to give him a numberHe said we had " a very unique opportunity to make something exciting happen." He pushed and pushed and finally left after almost two hoursI wish I would have put a stop to it, but he was very slickI don't doubt the great quality of their product, but I do doubt the integrity with which they sell it

Please forward individuals name that was written on the coupon

I love my new windows from Renewal by Anderson! They are attractive and easy to operate for cleaningWhen I had questions they sent someone out to help, and replaced a window I was not able to get out for cleaningAndrea has been very helpful I found everyone easy to work withThey are expensive, but a great product

I am in the process of collecting all data on this fileIt is from and the last service was in March and we have not heard from them since then I will respond by Friday 11/21/

Their sales people are either uninformed, incompetent, or poorly supervised I showed the salesman one broken window, and asked if they could quote on repairing that one window He clearly said yes I then spent minutes providing personal information, and he asked that I talk on a cell phone to a supervisor The supervisor said everyone who owns the house must be present when they present their quote Huh? This was discourteous, and unprofessional Two different door-knocking sales people told me to my face they would give me a quote But then then never provided one, or asked that all owners of the house had to be physically present when the quote for the window was presented They intentionally mislead a potential buyer, and never deliver a quote that was promised Twice My advice: stay away from this company They don't fulfill their promises: either at the salesperson level, or the management level And don't believe their response to this complaint

An Anderson Window employee solicited door-to-door in my neighborhoodDespite being told we were not interested my fiancee gave them her contact information because she wanted them to leaveThey have since called us times over the last months despite being g told each time that we were not interested in speaking with themWe have asked to be removed from their contact list and this has not occurred

Sought estimate to repair one of glass panels in an existing Andersen bow windowThe sales person had absolutely NO interest in repair insisting that the entire unit HAD to be replaced at some $10K Finding me skeptical of the cost he then pulled the usual "but we can we give you a better deal ( i.e., less 10%) in to weeks when the crew is not so busy"In the process he bad mouthed the cold blocking efficacy of the existing older Andersen unit as well as the windows recently installed by a locally owned competitorThe repair work is being done by *** *** *** ***

Case # *** This letter is in response to the complaint filed 7/17/2016.This particular window installation was completed over a year ago, 7/22/At that time *** *** had certain concerns, that were addressed by a phone conversation and a follow up email on August 3rd,
(copies can be supplied) We have signed documentation of a completed and accepted installation, and we have heard nothing from this consumer in over a year.Customer satisfaction is the utmost concern of this organizationI do apologize if any concerns were not fully resolved at the time of installation, but we have not heard from MrOlmstead until last weeks notification from the Revdex.com. Our Regional sales manager will attempt to contact this consumer to resolve all issuesHe has all the contact information.I will continue to update this response as we move forward to resolve this customers concerns