RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The only issue that the business has addressed is regarding my son being able to attend the presentation. We told [redacted] , the auditions representative, that we would only purchase the offer if she included the one week dream vacation for the price of $3,199. [redacted] stated that she would do it for us and stated she would give us her e-mail so if we had any issues receiving the one week dream vacation, we would be able to contact her. When I contacted [redacted] regarding this, she did not deny that this was the agreement, but stated that she would see what happened. After [redacted] 's initial response, we were never contacted in order to clear up the issue and still have not received what was agreed to. Furthermore, when we tried to make a reservation, there were multiple issues and it took customer service days before we were told that the reservation was not available. We no longer want to do business with a business we cannot trust, and we are expecting refund. Regards, [redacted] ***
Mr [redacted] ***Welk Resort Group Auditions membership Number [redacted] Dear Mr***, I appreciate you taking the time to talk to me a little more than a week ago Thank you for your assistance in getting this situation resolved I show that one of our Auditions confirmations agents reached out to you with confirmation for your trip to CaboIf you have any questions or concerns in reference to your Auditions program or your scheduled trip please feel free to reach out to me directly at any timeSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
December 19, 2017Mr** E [redacted] Mrs [redacted] E [redacted] , [redacted] Welk Resort Group Platinum Points Ownership Number 1092843Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaintapologize for the tardy responseFirst and foremost, I want to apologize for the challenges you encountered the first two times you used your ownership to vacation here at Welk Resort San DiegoWe are very disappointed with how your villa was prepared for check-in, this is not typical or acceptable and have discussed with our housekeeping management team.I do understand from talking to our Owner Services team that they have addressed these challenges with you personallyWe look forward to welcoming you back in the near future and delivering to you and your family the professional and friendly customer services levels that so many of our owners have experienced and continue to enjoy at Welk Resort.If you have any further question or concerns in regards to this matter, please reach out to me directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, this issue has still not been resolved (please see link to my account history below)Welk Resorts has not contacted me via phone, email, or mail since their response on your website Please advise Thank you!***###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory as long as it is removed from my credit report history as of October 24, and I am not held responsible for any future payments either in accordance with the law of the court order signed by the Honorable [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com and Welk Resort:We selected reject because the Revdex.com only gave us two options - accept or reject, and those two selections do not work for all complaints and all people or situations.We have reviewed the response made by the business in reference to complaint ID [redacted] , and while the Revdex.com provides a default letter to either accept or reject the offer from the business, that does not cover all complaints.In our opinion, the Revdex.com should have at least three choices, the 3rd being at the minimum that the business has contacted the customer and both parties are trying to work on an amicable solution, as is the case for this complaint.With that said, things take time [redacted] (sales mgr from Welk Resort) called us Feb 29, 2016, and promised to send us some things in the mail, that could take up to three weeks for us to receiveAnd after receiving those things, we will need at least two to four months to try out what they send, to see if what they send, really works as was promised over the phoneWe did not get our money back, nor "free" Dream Vacation Weeks (Three), but have been promised that we will rcv cards that will allow us to take three Dream vacations at a cost of only $each, and that there are MANY $vacation weeks through Leisure Time Vacations, of which we haven't looked at enough to see if that statement is true, or false.We realize both the Revdex.com and the business wish that this (and all) complaints are resolved in a timely manner, but again, not all complaints can beIf the Revdex.com wishes to close this complaint, we can't stop that, but we would like to keep this open until it is resolvedIf the Revdex.com would like to close this now, and for us to open up another complaint (if things aren't resolved), and reference this one in four to six MONTHS time, PLEASE tell us that is what you would like us to do,, and we will comply with said wishesThank you.Regards, [redacted] And [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on October 19, Please allow me to address your challengesI show that you became a Welk Platinum point owner on July 12, when you purchased 180,Platinum owner points to be used on an every “odd” year basis starting in I do show you have spoken to our Owner Services team in reference to the usage of your ownership I have never spoken to you in regards to your ownership Your complaint states that you feel lied to about a number of undefined issues I am happy to address any concerns you are having with your ownership I do show you have spoken to our team in reference to using your Interval International exchange benefits You do not have a usage history for your ownership.Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations.As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractThe first year of ownership may seem difficult, especially when dealing with several different departments Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to fit your vacation needs, based on what you purchased We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership You purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your time If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership needPlease let me know how else I can be of assistance in this matter Feel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted] @welkgroup.com
Mr [redacted] Mrs [redacted] *** Welk Resort Group Tour Number [redacted] Dear Mr& Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on February 9, Please allow me to address your concerns I do show that you toured with us on February 14, I apologize for any miscommunication that took placeI have reached out to the manager of that division and made him aware of your experience so he can address this matter directlyI have contacted our Director of Loans to inquire if there is a way to delete an inquiry on your credit report Please feel free to reach out to me with any further concerns or questionsI can be reached directly at the email address below Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
January 25, 2018Ms [redacted] ***Welk Resort Group Rental ConcernDear Ms***,I am in receipt of your Revdex.com complaint filed in regard to your reservation to stay at Our Welk Resorts San Diego location January 8th to gth of First and foremost, I want to apologize if there was any miscommunication or confusionI hope everyone that was evacuated is safe and soundWelk Resorts prides itself on our commitment to the importance of family and friends as well as our dedication to providing an exceptional level of customer serviceIn your case this clearly did not happenWe will be investigating this to determine exactly who you spoke to at the resort.Welk Resolution CenterI have confirmed that during the wildfires our rental division was allowing cancellations, including those that were reserved as non-refundable to guests that booked directly with Welk and through third party entities, Our rental division has reached out to Hotels.com and released the funds paid to Welk for your reservationPlease let us know if you have any challenges in receiving a complete refund from them, and we will help in any manner possible.If you would like to book for another weekend I am happy to have a member of our rental division connect with you personally and make sure we get you taken care of.I want to make sure this matter gets resolved to your satisfactionPlease reach out to me directly at the email address listed below if you need any further assistance or have any additional concernsaddress listed below if you need any further assistance or have any additional concerns.Sincerely, [redacted] Director of Consumer Affairs
[redacted] ***Dear Mr [redacted] ,I am in receipt of your Revdex.com complaint filed on April 14, do show that you toured with Welk and that you have been in contact with our team in regards to booking your tour giftI show email correspondence from you dated the same day this complaint was filed.We absolutely want you to be able to use the gifts you have earnedThere are specific steps that need to be taken when redeeming your gift vouchersThe redemption process, terms and conditions are outlined in the information given with the vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basisI am happy to have a member of our gifting team follow up with you personally if any additional assistance is needed.Please feel free to reach out to me directly with any questions or concerns you may have.Sin ly! ?? [redacted] Director of Consumer AffairsWelk Resorts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my response to Welk's response for Revdex.com Complaint [redacted] I have since contacted Mr [redacted] per his complaint response which stated that I could contact him directly to book the reservation within I have emailed him twice but no response was ever receivedI don't know what else to do Regards, [redacted] **
Welk Resort Group Tour ID Number [redacted] Dear Mrs***, I do show that you toured with Welk Resort Group and that you did receive gift vouchers for attending your presentationWe want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis I have asked one of the supervisors with [redacted] to reach out to you directly to provide assistance with your vacation request I cannot guarantee that they will be able to make your Catalina trip happen within you parameters They will do their best to satisfy your request Please feel free to reach out to me directly with any further questions or concerns in regards to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It does not say anything that Welk will do I would like the contract cancel and a refund of ALL monies paid I tried to cancel the contract within the given time but Welk came up showing me where the $27,was hidden It was all a SCAM Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I see that Welk says that because I initialed and signed everything that I understood and accepted everything. There is a lot to grasp in the presentation and sales closing, and a lot to read over. Many of the things we find fault with are made apparent long after the rescission date. "Misunderstandings" are not "lies". "Lies" are what the salesmen told us about the timeshare and how to use it. "Misunderstandings" occur when some point is explained in detail but the hearer thinks he hears one thing and the facts point to a different thing. There was no misunderstanding what the salesmen told us: They told us we could go anywhere anytime. Period. They didn't produce a list of exceptions and exclusions. I didn't misunderstand when they told me we could refinance the timeshare with my bank. The salesmen told me that. Period.We stand by our complaints. The salesmen made statements and promises about the timeshare benefits and advantages and they were not delivered. Regards, [redacted]
Welk Resort San Diego Guest Complaint Dear Mrs***, I am in receipt of your Revdex.com rebuttal and understand your vantage point I could never put a value on something that is that is representative of something so personal All I can do is apologize for the incident and the way things may have been handled I cannot go into specifics in regards to restricted information on a forum that will result in public viewing That being said, I do empathize with your situation I have spoken to our General Manager about trying to put together some type of recompense that you would deem appropriate Please reach out to me directly at the e-mail address below I have included a copy of my business card that includes my direct phone line as well Please contact me to discuss further options Best regards, Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
[redacted] *** Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your Revdex.com complaint filed on August 24, Please allow me to address the points brought forth in your complaintI show you became a Welk Platinum point owner on May 25, when you purchased 120,Platinum owner points to be used on an annual basis starting in There is no usage history for your ownership I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacationsI have reviewed your owner notes for your time as a Welk ownerI spoke to you personally on August 25, We did discuss your request to cancel your ownership and I did let you know that I did not have a cancellation option for youI would not have been able to speak to your sales experience because I was not present at your sales presentation I show you spoke to our Owner Services team about usage of our Owner Rental program in September of Just to clarify, our Owner Rental program allows you to put days/weeks into a rental pool to assist when you cannot travel or useOur owners have used the program successfully to supplement their monthly and annual feesRental rates are based on unit size, season and weekend versus mid-weekThe processing fees for Welk to advertise and rent your property are approximately 40%The remaining roughly 60% is paid to you the ownerI am not sure where you came up with your numbersI do not show you have never placed time into or attempted to use our Owner Rental program Welk does not have a buy-back programThere may be some confusion about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more You would be required to have the buyer first and open escrow for the process to beginWelk does not have a take-back option or deed-back option for your ownership that would simply allow you to turn your ownership back into Welk I have researched your concerns and I have determined that the items in your complaint were covered in the Purchase Proposal, the Purchase and Sale Agreement, and the Buyer’s Acknowledgement of Representations, which you read, initialed, and signedI have included a highlighted copy for your review If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraphs and each state as follows: The Vacation Ownership is being represented to the public as something to be used by you, your family and guests, and is not intended as something from which you may expect a profit or return in any way whatsoeverYou understand that no representation of any investment potential of the Vacation Ownership has been made, including potential for rental income, for resale at a profit, or for any expected tax benefitsDeveloper has no form of resale program, and no salesperson is authorized to make any representation to you that Developer, any affiliate of Developer, or any other entity will handle resale of your Vacation OwnershipWe understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosuresWe know that you are given a large amount of informationThat is why we legally allow you seven days to read your contract after the date you signedIf you wanted to cancel within that time you had the right to do soIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipThe instructions are specific that it must be done in writing within the defined timeframeUnfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractI have included a copy of the last page of your purchase contract for your reviewThis page clearly details your rescission windowAs for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California lawI do not have a contract rescission option for your ownership commitmentAs stated above, Welk does not have a “take-back” program that would allow you to simply return your ownership to WelkWe expect you to honor the terms of your contractual ownership agreementWe will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownershipPlease allow us to help you use your timeIf you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-They are here to help you with any ownership needOur records show you have never attempted to use your owner benefits to stay at a Welk Resort location or for exchange travel Please let me know how else I can be of assistance in this matter Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Auditions Member Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint rebuttal I have spoken to our Director of the Auditions program He has asked the manager of that department, Mr [redacted] , to reach out to you directly to address your concerns I know he has been trying to reach you personally We want to resolve your concerns with your Audition membership Please make sure you speak to Mr [redacted] as soon as possible If you have any questions or concerns feel free to e-mail me directly at the e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs. [redacted] (***), I am in receipt of your RevDex.com complaint filed on April 19, 2016. I cannot promise you the outcome you are requesting. I would be happy to have my Loans and Legal teams review... your divorce decree and come to a decision on your ownership obligation to Welk Resort Group. Please forward a copy of your divorce degree documents that apply to your Welk Platinum Point vacation ownership to me at the email address listed below. I will have our teams review the information and I will reach out to you with their decision in regards to your request. Please feel free to reach out to me with any further questions or concerns you may have in regards to this matter. Sincerely, [redacted] Director of Consumer Affairs [redacted] @welkgroup.com
Welk Resort Group Platinum Point Ownership [redacted] *** Dear Mr& Mrs [redacted] , I appreciate you taking the time to talk to me in regards to your concerns My understanding is you have spoken to our contracts team and we have reached an agreement on the wording for your ownership I show a new contract has been sent out for all of you to signIf you have any further questions or concerns, please feel free to reach out to me directlySincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See Attached, Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The only issue that the business has addressed is regarding my son being able to attend the presentation. We told [redacted] , the auditions representative, that we would only purchase the offer if she included the one week dream vacation for the price of $3,199. [redacted] stated that she would do it for us and stated she would give us her e-mail so if we had any issues receiving the one week dream vacation, we would be able to contact her. When I contacted [redacted] regarding this, she did not deny that this was the agreement, but stated that she would see what happened. After [redacted] 's initial response, we were never contacted in order to clear up the issue and still have not received what was agreed to. Furthermore, when we tried to make a reservation, there were multiple issues and it took customer service days before we were told that the reservation was not available. We no longer want to do business with a business we cannot trust, and we are expecting refund. Regards, [redacted] ***
Mr [redacted] ***Welk Resort Group Auditions membership Number [redacted] Dear Mr***, I appreciate you taking the time to talk to me a little more than a week ago Thank you for your assistance in getting this situation resolved I show that one of our Auditions confirmations agents reached out to you with confirmation for your trip to CaboIf you have any questions or concerns in reference to your Auditions program or your scheduled trip please feel free to reach out to me directly at any timeSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
December 19, 2017Mr** E [redacted] Mrs [redacted] E [redacted] , [redacted] Welk Resort Group Platinum Points Ownership Number 1092843Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaintapologize for the tardy responseFirst and foremost, I want to apologize for the challenges you encountered the first two times you used your ownership to vacation here at Welk Resort San DiegoWe are very disappointed with how your villa was prepared for check-in, this is not typical or acceptable and have discussed with our housekeeping management team.I do understand from talking to our Owner Services team that they have addressed these challenges with you personallyWe look forward to welcoming you back in the near future and delivering to you and your family the professional and friendly customer services levels that so many of our owners have experienced and continue to enjoy at Welk Resort.If you have any further question or concerns in regards to this matter, please reach out to me directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, this issue has still not been resolved (please see link to my account history below)Welk Resorts has not contacted me via phone, email, or mail since their response on your website Please advise Thank you!***###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory as long as it is removed from my credit report history as of October 24, and I am not held responsible for any future payments either in accordance with the law of the court order signed by the Honorable [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com and Welk Resort:We selected reject because the Revdex.com only gave us two options - accept or reject, and those two selections do not work for all complaints and all people or situations.We have reviewed the response made by the business in reference to complaint ID [redacted] , and while the Revdex.com provides a default letter to either accept or reject the offer from the business, that does not cover all complaints.In our opinion, the Revdex.com should have at least three choices, the 3rd being at the minimum that the business has contacted the customer and both parties are trying to work on an amicable solution, as is the case for this complaint.With that said, things take time [redacted] (sales mgr from Welk Resort) called us Feb 29, 2016, and promised to send us some things in the mail, that could take up to three weeks for us to receiveAnd after receiving those things, we will need at least two to four months to try out what they send, to see if what they send, really works as was promised over the phoneWe did not get our money back, nor "free" Dream Vacation Weeks (Three), but have been promised that we will rcv cards that will allow us to take three Dream vacations at a cost of only $each, and that there are MANY $vacation weeks through Leisure Time Vacations, of which we haven't looked at enough to see if that statement is true, or false.We realize both the Revdex.com and the business wish that this (and all) complaints are resolved in a timely manner, but again, not all complaints can beIf the Revdex.com wishes to close this complaint, we can't stop that, but we would like to keep this open until it is resolvedIf the Revdex.com would like to close this now, and for us to open up another complaint (if things aren't resolved), and reference this one in four to six MONTHS time, PLEASE tell us that is what you would like us to do,, and we will comply with said wishesThank you.Regards, [redacted] And [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on October 19, Please allow me to address your challengesI show that you became a Welk Platinum point owner on July 12, when you purchased 180,Platinum owner points to be used on an every “odd” year basis starting in I do show you have spoken to our Owner Services team in reference to the usage of your ownership I have never spoken to you in regards to your ownership Your complaint states that you feel lied to about a number of undefined issues I am happy to address any concerns you are having with your ownership I do show you have spoken to our team in reference to using your Interval International exchange benefits You do not have a usage history for your ownership.Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years The bonus week from Interval International is good for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International They will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations.As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractThe first year of ownership may seem difficult, especially when dealing with several different departments Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to fit your vacation needs, based on what you purchased We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership You purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your time If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership needPlease let me know how else I can be of assistance in this matter Feel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted] @welkgroup.com
Mr [redacted] Mrs [redacted] *** Welk Resort Group Tour Number [redacted] Dear Mr& Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on February 9, Please allow me to address your concerns I do show that you toured with us on February 14, I apologize for any miscommunication that took placeI have reached out to the manager of that division and made him aware of your experience so he can address this matter directlyI have contacted our Director of Loans to inquire if there is a way to delete an inquiry on your credit report Please feel free to reach out to me with any further concerns or questionsI can be reached directly at the email address below Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
January 25, 2018Ms [redacted] ***Welk Resort Group Rental ConcernDear Ms***,I am in receipt of your Revdex.com complaint filed in regard to your reservation to stay at Our Welk Resorts San Diego location January 8th to gth of First and foremost, I want to apologize if there was any miscommunication or confusionI hope everyone that was evacuated is safe and soundWelk Resorts prides itself on our commitment to the importance of family and friends as well as our dedication to providing an exceptional level of customer serviceIn your case this clearly did not happenWe will be investigating this to determine exactly who you spoke to at the resort.Welk Resolution CenterI have confirmed that during the wildfires our rental division was allowing cancellations, including those that were reserved as non-refundable to guests that booked directly with Welk and through third party entities, Our rental division has reached out to Hotels.com and released the funds paid to Welk for your reservationPlease let us know if you have any challenges in receiving a complete refund from them, and we will help in any manner possible.If you would like to book for another weekend I am happy to have a member of our rental division connect with you personally and make sure we get you taken care of.I want to make sure this matter gets resolved to your satisfactionPlease reach out to me directly at the email address listed below if you need any further assistance or have any additional concernsaddress listed below if you need any further assistance or have any additional concerns.Sincerely, [redacted] Director of Consumer Affairs
[redacted] ***Dear Mr [redacted] ,I am in receipt of your Revdex.com complaint filed on April 14, do show that you toured with Welk and that you have been in contact with our team in regards to booking your tour giftI show email correspondence from you dated the same day this complaint was filed.We absolutely want you to be able to use the gifts you have earnedThere are specific steps that need to be taken when redeeming your gift vouchersThe redemption process, terms and conditions are outlined in the information given with the vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basisI am happy to have a member of our gifting team follow up with you personally if any additional assistance is needed.Please feel free to reach out to me directly with any questions or concerns you may have.Sin ly! ?? [redacted] Director of Consumer AffairsWelk Resorts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my response to Welk's response for Revdex.com Complaint [redacted] I have since contacted Mr [redacted] per his complaint response which stated that I could contact him directly to book the reservation within I have emailed him twice but no response was ever receivedI don't know what else to do Regards, [redacted] **
Welk Resort Group Tour ID Number [redacted] Dear Mrs***, I do show that you toured with Welk Resort Group and that you did receive gift vouchers for attending your presentationWe want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis I have asked one of the supervisors with [redacted] to reach out to you directly to provide assistance with your vacation request I cannot guarantee that they will be able to make your Catalina trip happen within you parameters They will do their best to satisfy your request Please feel free to reach out to me directly with any further questions or concerns in regards to this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It does not say anything that Welk will do I would like the contract cancel and a refund of ALL monies paid I tried to cancel the contract within the given time but Welk came up showing me where the $27,was hidden It was all a SCAM Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I see that Welk says that because I initialed and signed everything that I understood and accepted everything. There is a lot to grasp in the presentation and sales closing, and a lot to read over. Many of the things we find fault with are made apparent long after the rescission date. "Misunderstandings" are not "lies". "Lies" are what the salesmen told us about the timeshare and how to use it. "Misunderstandings" occur when some point is explained in detail but the hearer thinks he hears one thing and the facts point to a different thing. There was no misunderstanding what the salesmen told us: They told us we could go anywhere anytime. Period. They didn't produce a list of exceptions and exclusions. I didn't misunderstand when they told me we could refinance the timeshare with my bank. The salesmen told me that. Period.We stand by our complaints. The salesmen made statements and promises about the timeshare benefits and advantages and they were not delivered. Regards, [redacted]
Welk Resort San Diego Guest Complaint Dear Mrs***, I am in receipt of your Revdex.com rebuttal and understand your vantage point I could never put a value on something that is that is representative of something so personal All I can do is apologize for the incident and the way things may have been handled I cannot go into specifics in regards to restricted information on a forum that will result in public viewing That being said, I do empathize with your situation I have spoken to our General Manager about trying to put together some type of recompense that you would deem appropriate Please reach out to me directly at the e-mail address below I have included a copy of my business card that includes my direct phone line as well Please contact me to discuss further options Best regards, Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
[redacted] *** Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your Revdex.com complaint filed on August 24, Please allow me to address the points brought forth in your complaintI show you became a Welk Platinum point owner on May 25, when you purchased 120,Platinum owner points to be used on an annual basis starting in There is no usage history for your ownership I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacationsI have reviewed your owner notes for your time as a Welk ownerI spoke to you personally on August 25, We did discuss your request to cancel your ownership and I did let you know that I did not have a cancellation option for youI would not have been able to speak to your sales experience because I was not present at your sales presentation I show you spoke to our Owner Services team about usage of our Owner Rental program in September of Just to clarify, our Owner Rental program allows you to put days/weeks into a rental pool to assist when you cannot travel or useOur owners have used the program successfully to supplement their monthly and annual feesRental rates are based on unit size, season and weekend versus mid-weekThe processing fees for Welk to advertise and rent your property are approximately 40%The remaining roughly 60% is paid to you the ownerI am not sure where you came up with your numbersI do not show you have never placed time into or attempted to use our Owner Rental program Welk does not have a buy-back programThere may be some confusion about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more You would be required to have the buyer first and open escrow for the process to beginWelk does not have a take-back option or deed-back option for your ownership that would simply allow you to turn your ownership back into Welk I have researched your concerns and I have determined that the items in your complaint were covered in the Purchase Proposal, the Purchase and Sale Agreement, and the Buyer’s Acknowledgement of Representations, which you read, initialed, and signedI have included a highlighted copy for your review If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraphs and each state as follows: The Vacation Ownership is being represented to the public as something to be used by you, your family and guests, and is not intended as something from which you may expect a profit or return in any way whatsoeverYou understand that no representation of any investment potential of the Vacation Ownership has been made, including potential for rental income, for resale at a profit, or for any expected tax benefitsDeveloper has no form of resale program, and no salesperson is authorized to make any representation to you that Developer, any affiliate of Developer, or any other entity will handle resale of your Vacation OwnershipWe understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosuresWe know that you are given a large amount of informationThat is why we legally allow you seven days to read your contract after the date you signedIf you wanted to cancel within that time you had the right to do soIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipThe instructions are specific that it must be done in writing within the defined timeframeUnfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractI have included a copy of the last page of your purchase contract for your reviewThis page clearly details your rescission windowAs for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California lawI do not have a contract rescission option for your ownership commitmentAs stated above, Welk does not have a “take-back” program that would allow you to simply return your ownership to WelkWe expect you to honor the terms of your contractual ownership agreementWe will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownershipPlease allow us to help you use your timeIf you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-They are here to help you with any ownership needOur records show you have never attempted to use your owner benefits to stay at a Welk Resort location or for exchange travel Please let me know how else I can be of assistance in this matter Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Auditions Member Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint rebuttal I have spoken to our Director of the Auditions program He has asked the manager of that department, Mr [redacted] , to reach out to you directly to address your concerns I know he has been trying to reach you personally We want to resolve your concerns with your Audition membership Please make sure you speak to Mr [redacted] as soon as possible If you have any questions or concerns feel free to e-mail me directly at the e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs. [redacted] (***), I am in receipt of your RevDex.com complaint filed on April 19, 2016. I cannot promise you the outcome you are requesting. I would be happy to have my Loans and Legal teams review... your divorce decree and come to a decision on your ownership obligation to Welk Resort Group. Please forward a copy of your divorce degree documents that apply to your Welk Platinum Point vacation ownership to me at the email address listed below. I will have our teams review the information and I will reach out to you with their decision in regards to your request. Please feel free to reach out to me with any further questions or concerns you may have in regards to this matter. Sincerely, [redacted] Director of Consumer Affairs [redacted] @welkgroup.com
Welk Resort Group Platinum Point Ownership [redacted] *** Dear Mr& Mrs [redacted] , I appreciate you taking the time to talk to me in regards to your concerns My understanding is you have spoken to our contracts team and we have reached an agreement on the wording for your ownership I show a new contract has been sent out for all of you to signIf you have any further questions or concerns, please feel free to reach out to me directlySincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See Attached, Regards, [redacted]