Welk Resort Group Reference number [redacted] Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on March 13, I apologize for any gifting challenges you are having I have reached out to our gifting department and I have asked them to contact you directly with the intent of getting your gifts extended for usage They will be contacting you personally and will assist with any challenges you may be havingWe absolutely want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis If you have any questions or any further concerns, please feel free to reach out to me directly at the e-mail address listed below Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Platinum Point Owner Number: [redacted] Dear Mr***, I am in receipt of your rebuttal response to my response to your Revdex.com complaint I felt I specifically addressed your rescission request in my previous letter I understand that the usage of your ownership can be challenging at times There is some planning that does need to be involved for you to be able to maximize your usage opportunities In your four years as a Welk Platinum point owner you have not been able to use your ownership I am happy to have a senior Owner Services agent reach out to you personally and provide assistance We want you to use your ownership The whole purpose of purchasing your vacation ownership was to use it for vacation travel I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership Contracts are created, signed and explained to protect both parties in a transaction This information was reviewed with you during your purchase transactions We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion The documentation I forwarded to you with my earlier letter dated February 6, was signed or initialed by you As for your request that we rescind your contract, contract rescission is not an option We do expect you to honor the terms of your contractual ownership agreement It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period Welk does not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Welk Resort Group will not be refunding any monies to you or offering to rescind your ownership We can continue to go back and forth on the issue but our stance will not change As stated previously, we will continue to assist you to the best of our abilities with use of your Welk ownership for vacation, exchange and rental as appli***, but we will not nullify your Welk ownership contract You have a contractual ownership commitment to Welk Resort Group that we expect you to honor Your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current They are not current at this point in time If you are not able to keep your ownership obligations current, collection activity and default proceedings may begin Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
January 4, 2018Ms [redacted] ***Welk Resort Group Auditions Contract Number AP- [redacted] Dear Ms [redacted] ,I am in receipt of your Revdex.com complaint filed on December 20, I do show that you purchased a Welk Auditions Program on October 11, Your Auditions program purchase allocates you points to use for months at any of our Welk Resort locations offered by the Welk Auditions program.I do not have a late cancellation option for your Auditions contractWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contractIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.do understand that you have reached out to our team in regards to economic hardshipWe do have a hardship committee that may be able to help you in light of challenges you are facingIn reviewing your complaint, I show that you have been in contact with them alreadyI do not have the option of circumventing their processThey will ask you for additional informationThe information will be kept confidentialIn the interim, you need to make sure to keep your contractual obligations to Welk current.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Mr [redacted] , With all due respect, you make it seem as though you have taken the time to properly assist us in the pastFrom the very beginning making this purchase was a huge mistake and we would prefer to sever ties nowWe have expressed our grievances on many occasions and this was initiated shortly after making this purchase, but your company ignored us and ultimately has failed to resolve this matterIf you and your associates took the time to assist us upon receipt of our previous inquiries, this matter could have been resolved months agoWe were lied to and endured unethical business practices from your representatives for hoursHad we known the TRUTH, we would have never entered into this contract with your resort in the first placeWith all the lies and being falsely promised solutions, we just want to end this nightmare with Welk ResortsThere is nothing Welk could do to rectify this situation and we demand that you help us achieve what we have been requested for quite some time now Regards, [redacted] And [redacted] ***
Mr***, I am in receipt of your Revdex.com complaint rebuttal responseI have spoken to our Welk Auditions team and they have told me that a Dream Week was sent out to youThis is not something that is typically sent by WelkThese are sent by a third party vendor to your home address and there is a bit of a time delayI apologize for the delayI have been assured our Auditions team went ahead and overnight mailed you a Dream Week directly to your home addressI do not have a late cancellation option for your Auditions packageWe legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeThere are occasional challenges that may arise when trying to make a reservationI know that you spoke to one of our agents directly in regards to your usage concernsI am happy to have that agent reach out to you personally to make sure you are able to use your Audition package as it fits for yourself and your familyWe absolutely want you to be able to use your Auditions package for vacation travel.Please feel free to reach out to me directly with any further questions or concernsSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Letter of RebuttalReComplaint [redacted] This is regarding Complaint # [redacted] Welk responded on November 16, to my initial complaint filed on October 23, that I have used the nights at Branson Resort in Missouri from March 31- April 3, I would like to request their record of me ever checking into the resort.I have never taken the nights at their Branson location in Missouri or have I ever been to MissouriI had requested reservation at Branson with assigned Welk representative; however, the representative had never confirmed my reservationI emailed her and called her several times but received no response from Welk whatsoeverCommunication has always been my biggest complaint with WelkThere is simply little to no communicationOur contract has been assigned to multiple agents and it seems like there is a high turnover at Welk that agents keep leaving which might have caused the communication issuePlease note that I’m located in California, for me to plan a vacation in Branson, Missouri, I would need to have concrete confirmation that the reservation is reserved before booking airline tickets for a family of three.I have never been to Missouri or Branson for that matterI therefore request record of any documentation showing that I had checked into Branson location during the specified timeAttached is my communication record with Welk representativeThe last email exchange was on November 2015; Welk representative never responded to my confirmation request via email or phone.Sincerely, [redacted] (***)
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on October 26, Please allow me to address your rescission requestI felt I specifically address your concerns in my previous response to you on August 27, I am addressing this to both of you because I have both of you on the ownership contractI show you both became Welk Platinum point owners on May 18, when you both purchased 90,Platinum owner points to be used on an every “even” year basis starting in I do not show any usage for your ownership Again, I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations.There may be some confusion in reference to using your owner time, bonus time rates and getaways The getaways are done through Interval International and have specific booking windows The usage of your owner points and bonus time would be done through Welk As an owner with Welk you do get special bonus time rates when you stay at any of our resort locations, depending upon availability The owner time rates will change depending on the season We do our absolute best to satisfy every owner request to stay on property at any of our Welk Resort locations As I stated in my previous letter to you, Welk does not have a late cancel option for your ownership I did mention previously that the first year of ownership can be a little confusing when dealing with different departments and learning how to effectively use you ownership for the first time We have an Owner Services team available seven days a week solely to assist our owners with questions, usage of their ownership and booking of vacation travel I apologize for any challenges you have incurred We are happy to assist you with the usage of your ownership The intent when you both purchased this ownership was to use it for vacation travel Please allow us to help you use your time It is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law I do not have a contract rescission option for your ownership commitment As stated previously, Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Please let me know how else I can be of assistance in this matter Feel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your Revdex.com complaint filed on August 18, I do show you contact our Vacation Owners Association on August 17, I also show that your spoke to [redacted] on 18th and he advised you that the person who would handle this was out ill for the day Your ownership records show the information was e-mailed to you directly on the morning of August 19th I apologize for the delay We do our best to make sure every owner request is fulfilled as quickly as possible There are times where we may fall short of a hour turn around Again, I apologize for any inconvenience this may have caused Please feel free to reach out to me directly if you have any further concerns in regards to this matterSincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed in regards to the fees added to your ownership by the VOAI have asked that team to reach out to you directly to get this matter resolved.have been advised they will contact you and get this taken care of for youIf you do not hear from them within the next seven days, please reach out to me directly at the email address listed below
Welk Platinum Point Owner Number Authorized UserDear Mrs [redacted] , I received your rebuttal to my response to your Revdex.com complaint I have asked out marketing team to refund your $ I have reviewed the tour notes specifically in regards to the date of your tour They are not able to refund the $as you are requesting You would be required to attend a tourThe availability of villas online does not mean they would be available for our guests or owners that are touring The inventory you see online is typically owner inventory that has been placed into our rental program These are owners who have chosen to put their time into rental We would not be able to pull those villas and convert them into a villa to be used for an owner tour I apologize for any confusion or concern this might have caused youI am more than happy to address any further questions or concerns you may have in regards to this matter Please feel free to reach out to me directly Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mr***, Thank you for taking the time to talk to me today I am glad we could come to an acceptable solution for you please feel free to reach out to me at any time if you have any further questions or concernsSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Reference number [redacted] Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on March 13, I apologize for any gifting challenges you are having I have reached out to our gifting department and I have asked them to contact you directly with the intent of getting your gifts extended for usage They will be contacting you personally and will assist with any challenges you may be havingWe absolutely want you to use your gifts There are specific steps that need to be taken when redeeming your gift vouchers Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis If you have any questions or any further concerns, please feel free to reach out to me directly at the e-mail address listed below Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Platinum Point Owner Number: [redacted] Dear Mr***, I am in receipt of your rebuttal response to my response to your Revdex.com complaint I felt I specifically addressed your rescission request in my previous letter I understand that the usage of your ownership can be challenging at times There is some planning that does need to be involved for you to be able to maximize your usage opportunities In your four years as a Welk Platinum point owner you have not been able to use your ownership I am happy to have a senior Owner Services agent reach out to you personally and provide assistance We want you to use your ownership The whole purpose of purchasing your vacation ownership was to use it for vacation travel I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership Contracts are created, signed and explained to protect both parties in a transaction This information was reviewed with you during your purchase transactions We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion The documentation I forwarded to you with my earlier letter dated February 6, was signed or initialed by you As for your request that we rescind your contract, contract rescission is not an option We do expect you to honor the terms of your contractual ownership agreement It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period Welk does not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Welk Resort Group will not be refunding any monies to you or offering to rescind your ownership We can continue to go back and forth on the issue but our stance will not change As stated previously, we will continue to assist you to the best of our abilities with use of your Welk ownership for vacation, exchange and rental as appli***, but we will not nullify your Welk ownership contract You have a contractual ownership commitment to Welk Resort Group that we expect you to honor Your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current They are not current at this point in time If you are not able to keep your ownership obligations current, collection activity and default proceedings may begin Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
January 4, 2018Ms [redacted] ***Welk Resort Group Auditions Contract Number AP- [redacted] Dear Ms [redacted] ,I am in receipt of your Revdex.com complaint filed on December 20, I do show that you purchased a Welk Auditions Program on October 11, Your Auditions program purchase allocates you points to use for months at any of our Welk Resort locations offered by the Welk Auditions program.I do not have a late cancellation option for your Auditions contractWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contractIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.do understand that you have reached out to our team in regards to economic hardshipWe do have a hardship committee that may be able to help you in light of challenges you are facingIn reviewing your complaint, I show that you have been in contact with them alreadyI do not have the option of circumventing their processThey will ask you for additional informationThe information will be kept confidentialIn the interim, you need to make sure to keep your contractual obligations to Welk current.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Mr [redacted] , With all due respect, you make it seem as though you have taken the time to properly assist us in the pastFrom the very beginning making this purchase was a huge mistake and we would prefer to sever ties nowWe have expressed our grievances on many occasions and this was initiated shortly after making this purchase, but your company ignored us and ultimately has failed to resolve this matterIf you and your associates took the time to assist us upon receipt of our previous inquiries, this matter could have been resolved months agoWe were lied to and endured unethical business practices from your representatives for hoursHad we known the TRUTH, we would have never entered into this contract with your resort in the first placeWith all the lies and being falsely promised solutions, we just want to end this nightmare with Welk ResortsThere is nothing Welk could do to rectify this situation and we demand that you help us achieve what we have been requested for quite some time now Regards, [redacted] And [redacted] ***
Mr***, I am in receipt of your Revdex.com complaint rebuttal responseI have spoken to our Welk Auditions team and they have told me that a Dream Week was sent out to youThis is not something that is typically sent by WelkThese are sent by a third party vendor to your home address and there is a bit of a time delayI apologize for the delayI have been assured our Auditions team went ahead and overnight mailed you a Dream Week directly to your home addressI do not have a late cancellation option for your Auditions packageWe legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeThere are occasional challenges that may arise when trying to make a reservationI know that you spoke to one of our agents directly in regards to your usage concernsI am happy to have that agent reach out to you personally to make sure you are able to use your Audition package as it fits for yourself and your familyWe absolutely want you to be able to use your Auditions package for vacation travel.Please feel free to reach out to me directly with any further questions or concernsSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Letter of RebuttalReComplaint [redacted] This is regarding Complaint # [redacted] Welk responded on November 16, to my initial complaint filed on October 23, that I have used the nights at Branson Resort in Missouri from March 31- April 3, I would like to request their record of me ever checking into the resort.I have never taken the nights at their Branson location in Missouri or have I ever been to MissouriI had requested reservation at Branson with assigned Welk representative; however, the representative had never confirmed my reservationI emailed her and called her several times but received no response from Welk whatsoeverCommunication has always been my biggest complaint with WelkThere is simply little to no communicationOur contract has been assigned to multiple agents and it seems like there is a high turnover at Welk that agents keep leaving which might have caused the communication issuePlease note that I’m located in California, for me to plan a vacation in Branson, Missouri, I would need to have concrete confirmation that the reservation is reserved before booking airline tickets for a family of three.I have never been to Missouri or Branson for that matterI therefore request record of any documentation showing that I had checked into Branson location during the specified timeAttached is my communication record with Welk representativeThe last email exchange was on November 2015; Welk representative never responded to my confirmation request via email or phone.Sincerely, [redacted] (***)
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on October 26, Please allow me to address your rescission requestI felt I specifically address your concerns in my previous response to you on August 27, I am addressing this to both of you because I have both of you on the ownership contractI show you both became Welk Platinum point owners on May 18, when you both purchased 90,Platinum owner points to be used on an every “even” year basis starting in I do not show any usage for your ownership Again, I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations.There may be some confusion in reference to using your owner time, bonus time rates and getaways The getaways are done through Interval International and have specific booking windows The usage of your owner points and bonus time would be done through Welk As an owner with Welk you do get special bonus time rates when you stay at any of our resort locations, depending upon availability The owner time rates will change depending on the season We do our absolute best to satisfy every owner request to stay on property at any of our Welk Resort locations As I stated in my previous letter to you, Welk does not have a late cancel option for your ownership I did mention previously that the first year of ownership can be a little confusing when dealing with different departments and learning how to effectively use you ownership for the first time We have an Owner Services team available seven days a week solely to assist our owners with questions, usage of their ownership and booking of vacation travel I apologize for any challenges you have incurred We are happy to assist you with the usage of your ownership The intent when you both purchased this ownership was to use it for vacation travel Please allow us to help you use your time It is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law I do not have a contract rescission option for your ownership commitment As stated previously, Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Please let me know how else I can be of assistance in this matter Feel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your Revdex.com complaint filed on August 18, I do show you contact our Vacation Owners Association on August 17, I also show that your spoke to [redacted] on 18th and he advised you that the person who would handle this was out ill for the day Your ownership records show the information was e-mailed to you directly on the morning of August 19th I apologize for the delay We do our best to make sure every owner request is fulfilled as quickly as possible There are times where we may fall short of a hour turn around Again, I apologize for any inconvenience this may have caused Please feel free to reach out to me directly if you have any further concerns in regards to this matterSincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed in regards to the fees added to your ownership by the VOAI have asked that team to reach out to you directly to get this matter resolved.have been advised they will contact you and get this taken care of for youIf you do not hear from them within the next seven days, please reach out to me directly at the email address listed below
Welk Platinum Point Owner Number Authorized UserDear Mrs [redacted] , I received your rebuttal to my response to your Revdex.com complaint I have asked out marketing team to refund your $ I have reviewed the tour notes specifically in regards to the date of your tour They are not able to refund the $as you are requesting You would be required to attend a tourThe availability of villas online does not mean they would be available for our guests or owners that are touring The inventory you see online is typically owner inventory that has been placed into our rental program These are owners who have chosen to put their time into rental We would not be able to pull those villas and convert them into a villa to be used for an owner tour I apologize for any confusion or concern this might have caused youI am more than happy to address any further questions or concerns you may have in regards to this matter Please feel free to reach out to me directly Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mr***, Thank you for taking the time to talk to me today I am glad we could come to an acceptable solution for you please feel free to reach out to me at any time if you have any further questions or concernsSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]