Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ***,First and foremost, I disagree with what [redacted] wrote entirely We just found out we are pregnant this past week and I do not want to stress myself even further out over this matter I've spoken to attorneys who have told me that I have a case, that your sales representative broke multiple laws but that I would need to go through arbitrationI am requesting information on how this must be handled if this cannot be resolved I believe it's through JAMS but I need to know exactly how that process works I've also been told that this case could also fall under B&P and Additionally I am preparing the following: the response to the Revdex.com, an FTC complaint, a CA Department of Real Estate Complaint and a complaint the CA Department of Behavioral Sciences Board as it is against the law for anyone claiming to be an MFT to claim they are one and also offer counseling services as your associate did What I find most concerning is that [redacted] claimed he never looked into this when we spoke on the phone in the later part of April and that he wasn't responsible for what your employees say to your customers This is also illegal You are directly responsible for how they are trained and the promises your staff can make including statements that are entirely or misleading This isn't a case of buyer's remorse Your associate had not only the ethical obligation not to sell the timeshare but a legal one as one And your company should have investigated my claims of fraud further I've attached files proving these claims But here's the longer, more detailed version of what happened, since you won't speak with me on the phone I am also requesting to directly speak to [redacted] as I have ZERO confidence in your company's ability to handle this complaint legally or lawfully Further my husband is a law enforcement officer and has been in the field for 32+ years He witnessed much of [redacted] making her and misleading claims My husband [redacted] and I were invited as a MARRIED COUPLE to attend a timeshare presentation on 12-28- I reserved this on my credit card for I believe a fee of $ At the time, as a couple, we qualified to attend the presentation because I believe we earned more than 70,a year, had a major credit card and our age groups plus we were married which we also had to prove to the sales people with our marriage license (we have different last names)? I do not remember the full qualifications at the timeI believe the presentation was at 10:or 11:in the morning, it could have been even earlier I did not leave the timeshare until 4:to 5:00pm I was there for 6+ hours, stranded without a car, with a dead cell phone and piss poor reception/no internet service prior to it dying at the WELK RESORT located in Escondido Please note I was on state disability for mental health and issues with my Hashimotos that stemmed from my husband’s infidelity and other work-related stress (SEE ATTACHMENT) I worked for a church as their operations manager/advancement director and because the state of marriage was not in a good position, I was told that I would most likely not have a job back upon my return I was earning I believe $a week from the state with my disability I was required to attend 2-appointments/groups per week at Kaiser because of my mental health issues at the time which included MAJOR DEPRESSION, extreme anxiety and PTSD I have these records and can get them I also communicated this to ***, the Welk sales representative because she claimed to be a MFT and would help me.The presentation was well over 90+ minutes We were told the following which we also learned recently is illegal: 1) this new timeshare was an investment; 2) it was tax deductible; 3) it could be sold for a profit later; 4) it could be rented to earn more income; 5) they could refinance at a lower rate with any financial institution; and 6) the sales agents would be willing to act as their personal representatives and help rent the timeshare.During the time my husband and I had an argument and I disclosed that he had been unfaithful and my job situation to the sales representative [redacted] who then revealed that she was a MFT and that this timeshare and vacationing would heal our marriage She also offered to provide free counseling services (I believe but up to as many as sessions if I agreed to purchase the timeshare) She even wrote on the paper “mental health” as one of the reasons I should buy the timeshare (THIS IS IN DROP BOX)On the back of the paper for some reason she wrote “911” which to this day I have no idea what this means I just discovered this on 5/4/in trying to gather paperworkAlso note, I could not find all these documents and discovered them recently during our move back East I had requested these documents previously and was denied that requestI don’t remember exactly what happened next but my husband [redacted] refused to have his credit report run and needed to run to do an errand in Carlsbad He actually left me at the timeshare Before they left they had run my credit and said that I actually qualified on my own I reviewed the credit application and there were multiple mistakes By this time, my phone was dead Internet reception at the Welk in is non-existent For starters our loan amount was wrong It says our mortgage was $ Our mortgage at the time was over $ Our HOA fees were not included which would have added $ I did not add the car which is over $a month or my student loans I did not do this fraudulently I was upset and mistaken and had no access to credit Karma to review accounts which I had done previously when we bought our home (closed in August 2014) It also lists a CD account of $—> this is my son’s account I’m the guardian of the account, but this is not my money I know for certain I was directed by [redacted] not to disclose my disability income I had not been fired from my employer and she told me just to put my wages I sent you a screenshot (also in DB) of my disability claim that started in 8/20/and continued through the August/September So I listed my employer It also states on the bottom that they would run a full credit report and employment history which I believe was not done Had they done this they would have seen my other debts Again, I wasn’t trying to be deceptive, I had no access to get any account information and I was upset I had cried multiple times and was exhausted At closing they later had me initial a document that I don’t remember that says I was truthful on my credit information This was after things were run I was never provided a copy of the credit report I told [redacted] that I could not go back to that employer and that they had even forbidden me from attending church services there during the time I was on disability because of the situation She emphasized and stated that her MFT services would help as would this timeshare and the art of vacationing I was told that we would get free airlines tickets that would never expire I was also told that if we didn’t take these that they would lower the principal on the loan by a few dollars a month, which is why I took them THIS NEVER HAPPENEDI was told that this would help my credit history and that I could earn rental income off the timeshare THIS IS A LIE [redacted] offered me a ride to go get my check book because I had no form of payment on me I felt trapped, alone, abandoned because this resort was 15+ miles from my house in Fallbrook I had no way to get home [redacted] vaped in the car, continued with her lies of promising free counseling services to me I don’t know why I actually believed her I just thought she and this would help our marriage It’s done nothing but hurt it I got my checkbook and then she drove me back to the resort I actually don’t remember who drove me home I think my husband eventually came and got me asked about a recision period during closing with [redacted] Rand [redacted] who told me that if I was going to cancel not to do thisThey did not explain that there was a recision period or any documents about that in the huge binder of material they gave me They also did not disclose about the mold case against the resort which I don’t know was ever resolved or not I got none of my free gifts which included a Catalina voucher, food thing, Hawaiian trip, boat rides, etc I got nothing I have never gotten anything I tried figuring out how to use my membership and kept getting the run around I also had never received a bill for anything and they sent me to collections I wrote [redacted] Rin 11/that I felt that I coerced and fraudulently misled into the contract, explained why, asked for a refund and she said that she forwarded my email to management I later had some man call me on my phone (I can probably get phone records) I remember him calling me in December while my husband and I were at PF Changs and he said he was going to do everything that he could do to resolve matter He eventually stopped answering my calls and then someone by the name of [redacted] called (he’s the director of consumer affairs) he told me that there was no recision period and that he was going to comp my maintenance fees, he got the account out of collections, reinstated points, was going to get my airline tickets and send my vouchers He added an expiration date to the tickets four months later to which I told him via email that wasn’t good enough on 2/16/and [redacted] never responded [redacted] never answered future emails He never apologized or acknowledged what his representative had done and further there was no agreement made for the wrongs and illegal actions that were done against me With the other guy, I told him I was on disability That information wasn’t passed on to [redacted] to the best of my recollection/knowledge Again, I didn’t think that there was anything that I could do I was later invited to another timeshare meeting, they took a fee promised [redacted] tickets and other things and then during the beginning part of the presentation they said that I didn’t qualify to attend the presentation because my husband was not presentI can try to go through my records because I know that this was I believe in Spring (shortly before we moved)I remember calling [redacted] to complain and that the people apologizedAgain, no vouchers were ever sent and it took days to get my refund back on the presentation I received no phone calls back, received none of the gifts promised even though they abruptly stopped the meeting saying I did not qualify because my husband wasn't present and this was a community property state WHY WASN'T THIS THE CASE THE FIRST TIME?I did not reach out as much back to [redacted] because I didn't feel he could help or that these were illegal After the move and settling and recent frustration with your billing department because how inept they are at updating address changes, I looked into this matter further and found out that these are very illegal actions your staff took which invalidates the sale Again, with the move, I reported my address change to the firm on multiple occasions I also live in very new construction with only 10-houses built in a house development I was told that I was going to get a $late charge because my card did not go through We were at the hearing with you in CA and my card was stolen I reported it to the bank on 4/thinking the payment went through on 4/ They sent collection notes to the Bensalem, PA address for the maintenance fees and then collections notices of $for the timeshare mortgage payment with my current address in Delaware I now believe that [redacted] was never an MFT, that this was a bold-face lie and that I was coerced into buying this timeshare that I did not qualify for Also [redacted] offering her services, misrepresenting herself (writing MENTAL HEALTH AND on the buyer sheet) opens your company up to other legal law suits entirely I also think a lender has a duty to do research of their credit applicants and had they run a credit report with our accounts they would have seen that I had student loans accounts totaling more than $40,000, a avalon with $38,debt, a house with $534,debt and $mortgage payment and that I could not of qualified even had I been employedI did not try to misled the Welk but believe I was lied to and entirely misled They misled me as I was there for hours without phone, internet service or even a ride I did not have a meal and was in a very bad mental state to which [redacted] even wrote “911” back on the sheet I have not used the timeshare This has been a huge source of contention in my marriage and with my pregnancy, I do not want any further stress I am again demanding a full refund of all payments made and a full cancellation of this contract as well as an apology and surety from [redacted] at the WELK that this will never happen again to another individual I can be reached via email or cell Regards, [redacted] ***
Mrs [redacted] ***Welk Platinum Point Ownership Number: [redacted] Dear Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on August 3, Please allow me to address the concerns you have put forth in your complaint.apologize for any negative interaction with our VOA teamThat is certainly not how we want an owner of ours to feel after an interaction with one of our team members or associatesI spoke to the manager of that division in regards to your interaction with their team and about the late feesShe has agreed to credit you the $that was paidThe only information would need from you is how you would like that handledWould you like us to send you a check or would you prefer to have us issue you a credit to your account that can be used to lower your next maintenance fee bill? Either option worksPlease let me know what works best for you.Please feel free to reach out to me directly with any further questions or concerns regarding this matterMy personal e-mail is listed below.Sincerely,
Dear Mr [redacted] ,I am in receipt of your Revdex.com complaint filed on September 20, Please allow me to address the concerns you have brought forth.reached out to you directly on December 20, via e-mail in regards to the Dream Weeks that were included with your Auditions purchaseI never heard back from you in regards to needing any further assistance.As far as your request that the information Welk has reported to your credit report be changed, the information Welk has reported is the correct status of your contract.Please feel free to reach out to me directly with any further question or concerns you may have in regards to this matter
I apologize for the lack of response from our teamThis matter should have been addressed in a much faster mannerI have spoken to our accounting team and verified that your [redacted] was refunded the $on October 24, Again, I apologize that this was not taken care of when you first reach out to get this addressedIf you have any further concerns, please reach out to me directly at the email address listed below.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
[redacted] *** Welk Resort Group Tour ID Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed in regards to your tour gifts that were received by yourself and your wifePlease allow me to address your concerns I apologize for any confusion in reference to the terms of your giftsI asked our confirmation department to review the tapes of the calls made with your wife when confirming your giftsThey have verified that all of the details of travel and participation were covered with your wife during the confirmation phone callWe make these calls with the intent of avoiding any confusion in regards to the agreed upon gifts We always want our guests to have the best possible experienceThat being said, I am sorry for any confusion or frustration that has resulted from your tour experience here at WelkI do show that you paid $to WelkI am happy to have those funds refunded to you Please feel free to reach out to me directly with any further questions or concerns you may have in regards to this matter Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]
January 12, [redacted] *** [redacted] Welk Resort Group Auditions contract 1- [redacted] Dear [redacted] **, I am in receipt of your Revdex.com rebuttal to my response to your complaint I reached out to our Auditions team and they do show a reservation made using your Auditions membership to stay in Branson on the dates indicated Your nights are used at the time the reservation is made If the reservation is not cancelled the time will be shown as used That is the reason your time shows as used I have spoken to the manager of the Auditions program and he has agreed to issue you a one-time courtesy to use your Auditions nights during You can reach out to me directly at the email address below and I will connect you with the parties needed to assist you in booking your nights I apologize for any inconvenience this may have caused Feel free to reach out to me directly with any further questions or concerns Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Ownership refund Mr [redacted] , I am in receipt of your Revdex.com complaint I appreciate all of your help over the past week and a half I was waiting to make sure you had received your refund prior to posting a response I am glad everything could get taken care of Thank you for letting me know that the funds have been credited to your credit card I apologize for the extra steps you needed to take to get this done Please reach out to me directly if you have any further questions or concerns Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Welk Resort Group refund request Dear [redacted] , I am in receipt of your Revdex.com complaint in regards to your deposit that was paid for your tour I have researched your name, phone number and e-mail and I am unable to match anything in our system that ties your information to any tour information I am not saying I do not believe you Please e-mail me your tour ID information or the information of the guest that might have toured or the e-mail or phone number used to set up the tour One of these pieces of information will match your request so I can review what transpired with your deposit and get it rectified We certainly want to make sure your deposit is returned to you I apologize for any inconvenience this may have caused Please use my e-mail listed below to send your information to me directly.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Welk Resort Group Prospect Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed on September 15, I have spoken to one or my direct contact at [redacted] in regards to your concernsI have been advised that they have spoken to you personally and are trying to set up a guaranteed date of travel after January I apologize for the challenges you have encounteredWe absolutely want you to use your giftsThere are specific steps that need to be taken when redeeming your gift vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis Please feel free to e-mail me directly if you have any further questions or concerns in regards to this matter Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Tour ID Number [redacted] Dear Mrs***, I have received you rebuttal to my response to your Revdex.com complaint Your rebuttal response states you are confirmed to travel on your voucher in October Holiday Travel of America says you are confirmed to travel in October Their company policy is to send you your confirmation information 4-days prior to the date you travel The gifts you earned, and are using for travel to Catalina in October, were part of our agreement with you for you attending your tour They have nothing to do with your decision to purchase or not to purchase As stated in my previous response, there are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers I apologize for any challenges you have had We do our best to make sure any gifts that are earned are used I hope you enjoy your upcoming trip to Catalina Please feel free to reach out to me with any questions or concerns you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Point Ownership Number [redacted] Dear Mr [redacted] & Ms [redacted] , I am in receipt of your Revdex.com complaint filed on May 11, Please allow mw to address your question about your Platinum points I show you have had contact with a number of different departments within Welk Resort Group in regards to your ownership I apologize for any confusion I show the last contact in regards to your ownership specifically addressed your points from your usage year Your ownership is 240,Platinum points good every “odd” year starting in Our records show on May 13, one of our Owner Services agents spoke to [redacted] and advised her that once everything is brought current in regards to your outstanding obligations your points will be deposited for exchange usage Please let me know if this is not your understanding Feel free to contact me directly with any further questions regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Replying to Mr [redacted] who was not present with my sales presentation with my two sales representatives I believe I have been mislead and given data, high pressure tactics, and an overpriced product I request that the Revdex.com look at this company to protect the consumer investigate the practices they use My letter to Mr [redacted] below with response to his comments Mr [redacted] , First I hope that all my personal information you made available is not published publicly, note the Revdex.com can post this information and would appreciate if you don’t publish anything that is personal information In reply to your comments:I do show you both became Welk Platinum point owners on June 14, when you purchased 180,Platinum owner points to be used on an annual basis starting in You both chose to upgrade on February 15, when you upgraded to 240,platinum owner points to be used on an annual basis starting in [Reply – I upgraded our membership on February 15, as I was invited to the owners mandatory annual meeting This meeting is really a way to sell you more points, as it was achieved in my case I let the sales person know we were having issues and needed to possibly sell the time share The sales person recommended that for us to save money we upgrade it so we can have one more week and sell the weeks back to Welks so I could recoup some of our losses.] I apologize if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorable vacations [Reply – Experience was great, opened a bottle of champagne to make me feel like others I remember how many times I said not and your sales person went back and forth many times behind the desk until I finally said yes to get out of there I am sorry to hear you felt pressured The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The choice to purchase and upgrade your vacation ownership was both of yours [Reply – I was happy to go hear your sales pitch My concern here and reason I am making this complaint is to make people aware as to what they can expect, falsifying future locations to try and sell you a dream that doesn’t exist The actions of your sales people are misleading and false I was told I would be a partial owner of the Mountain Villas, which turned out to be once I returned the following yearI was also told that Welks was looking at acquiring more destinations along the coast of California, purchasing them off closing Hyatt’s Welks is rated in the top time shares and you will be able to visit more locations in California are what I remember To date I have asked at our yearly sales presentations about the locations and they indicate they are coming I wish there was a way to record the conversation and invite other individuals who experience the same to open a complaint with the Revdex.com.] All reservations at any Welk resort locations and with Interval International for exchange purposes are on a space available basis only We will do our best to accommodate your vacation requests If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs Welk does not control availability at another resort within the Interval International exchange program Again, we have never had a challenge regarding booking a vacation brought to our attention during your time as an owner with Welk [Reply – I post this to make people aware as to what to expect Because Welks was not available the year before we traded some points for Interval International We currently have a request through Interval International and awaiting a location We provided the dates, they will let us know the location yet to be determined.] If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraphs 1,& state as follows: I understand that I have purchased 240,EY Points to be used at Welk Resorts—The Lodges at Timber Ridge; Lawrence Welk Resort Villas; Villas on the Greens; Mountain Villas; Lawrence Welk Desert Oasis; Northstar Lodge by Welk Resorts and Welk Resorts Cabo Villas There is no assurance the Developer will develop or provide additional locations, projects or amenities I understand that my Vacation Ownership was acquired to be used and enjoyed by my family, my guests, and myself for years to come, without regard for potential investment return, rental income or tax benefits [Reply – Why would you need to put this in the contract, since I was told you were looking at acquiring more resorts along the coast of California I can understand why, leading customers and using the contract to protect yourself There seems to be a common thread, since I was told this twice by the first sales person in and again in Note that I received over documents for me to sign within the minute presentation I quote your “without regard for potential investment return” comment When speaking to your sales person in after letting him know about selling he said to call your reselling department if still didn’t work out I did, at this moment you are not buying back any, I was referred instead to a local resource who indicated I would not get more than $for the time share] The disclaimers that you reviewed with each purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion [Reply – Review is not the case, after being there to hours the goal on your end was to get the contract signed.] I do not have a cancellation option for your ownership We understand that you are given a large amount of information on the date of sale That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that timeframe you had the right to do so The instructions are specific that it must be done within the defined timeframe As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law Welk Resorts will not be refunding monies to you that were paid toward your ownership obligations [Reply – I will not currently close this case as would like the Revdex.com to take my complaint and make the consumer aware of your high pressure and misleading sales tactics that make the deal look more appealingDo a search on this topic and you will share my experience with Welks - [redacted] As you can see from others feedback my complaints are in line with this issue I would like Welks to come to a medium on this issue to close this complaint.] Regards, ** ***
Welk Platinum Point Ownership Number [redacted] Dear Mr [redacted] , I apologize for any confusion I do show that your purchased a Welk Platinum point vacation ownership on April 5, The first usage year for your ownership was You purchased 90,Platinum owner points to be used on an every “odd” year basis You contacted Welk Resort Group a request to cancel your ownership on April 14, You request to cancel your ownership was made after your rescission window had closed Per the liquidated damages clause in your ownership contract Welk retained the funds paid down on your ownership I have included a copy of the damages section of your contract for your review Your Platinum point ownership has been cancelled I do show that the funds paid toward closing costs were refunded to you Please feel free to reach out to me for any further questions or concerns regarding this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Dear Ms [redacted] , I am in receipt of your Revdex.com complaint filed on September 23, I apologize for the extended game of phone tagWe have been trading messages for the past daysI do need to talk to youI need your input so I can fully investigate these claimsPlease continue to reach out to me until we connectIf you would like to set up a specific time for us to connect I can try to make that work as well.I can be reached at the email address listed below as well as my phone numberSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Tour Reference Number [redacted] Dear Ms [redacted] , I am in receipt of your Revdex.com complaint filed in regards to your tour fee refund I apologize for the repeated calls you had to make to Welk I have spoken to our Tour team and they advised me they have send you a check directly to refund your payment Please let me know if you have not received a check from Welk You can reach me directly at the email listed below Again, I apologize for the extra work you needed to do to get this matter resolvedBest regards, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Dear Mrs [redacted] ,I am in receipt of your Revdex.com Complaint, I apologize for the challenges you encountered with bookingI reviewed your records and I do show that a credit was posted to our system on October 25, It usually takes 3-business days for the credit to post to your cardPlease check and make sure your credit has been receivedIf, for any reason, you do not show the credit please reach out to me directly at the email address listed below.Again, apologize for the information you were given in regards to availabilityI am reviewing this with our management team to make sure this is properly addressed.If you have any questions or need anything further, please feel free to reach out to me directly
February 27, 2018Ms [redacted] ***Welk Resort Group Rental ConcernDear Ms***,I am in receipt of your Revdex.com rebuttal to my response to your complaintI have confirmed with our rentals division that they have been in contact with Expedia/Hotels.com and have taken the needed steps to make sure your booking was refundedPlease review your credit card statement and reach out to me directly if you do not show the charge refunded to you by Expedia/Hotals.com within the next 5-business days.I can be reached directly at the e-mail address listed below.Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not aware and told about the circumstances with some of the prizes that were promised to me as they had stated they didAlso I can not claim any of my prizes now regardless because the time has expiredSo therefore, I do not feel as if they were sincere about how uncomfortable they made me feel or even aware of how rude their staff came off as to me as a customerI would not recommend or even consider this company to use in the future Regards, [redacted]
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com rebuttal to my response dated November 6, I understand your first experience using your ownership was less than ideal I apologize That is not typical when you are dealing with our organization The information you received from Welk Resort Group specifically asks you to reach out to our Owner Services team in regards to the usage of your ownership The toll free number for our Owner Services team is clearly listed in the documents explaining how to use your ownershipYou have never spoken to our Owner Services team They are here solely to assist our owners with the usage of their ownership for vacation travelWe understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you five days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractThe disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion.As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law I do not have a contract rescission option for your ownership commitment However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership Please allow us to help you use your time As stated above, if you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership need.I am more than happy to help you with any questions or concerns you may have If you would like me to assign a senior Owner Services agent to personally assist you with your ownership usage I am happy to do that as well Please feel free to reach out to me for any further assistance in this matter Sincerely,Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ***,First and foremost, I disagree with what [redacted] wrote entirely We just found out we are pregnant this past week and I do not want to stress myself even further out over this matter I've spoken to attorneys who have told me that I have a case, that your sales representative broke multiple laws but that I would need to go through arbitrationI am requesting information on how this must be handled if this cannot be resolved I believe it's through JAMS but I need to know exactly how that process works I've also been told that this case could also fall under B&P and Additionally I am preparing the following: the response to the Revdex.com, an FTC complaint, a CA Department of Real Estate Complaint and a complaint the CA Department of Behavioral Sciences Board as it is against the law for anyone claiming to be an MFT to claim they are one and also offer counseling services as your associate did What I find most concerning is that [redacted] claimed he never looked into this when we spoke on the phone in the later part of April and that he wasn't responsible for what your employees say to your customers This is also illegal You are directly responsible for how they are trained and the promises your staff can make including statements that are entirely or misleading This isn't a case of buyer's remorse Your associate had not only the ethical obligation not to sell the timeshare but a legal one as one And your company should have investigated my claims of fraud further I've attached files proving these claims But here's the longer, more detailed version of what happened, since you won't speak with me on the phone I am also requesting to directly speak to [redacted] as I have ZERO confidence in your company's ability to handle this complaint legally or lawfully Further my husband is a law enforcement officer and has been in the field for 32+ years He witnessed much of [redacted] making her and misleading claims My husband [redacted] and I were invited as a MARRIED COUPLE to attend a timeshare presentation on 12-28- I reserved this on my credit card for I believe a fee of $ At the time, as a couple, we qualified to attend the presentation because I believe we earned more than 70,a year, had a major credit card and our age groups plus we were married which we also had to prove to the sales people with our marriage license (we have different last names)? I do not remember the full qualifications at the timeI believe the presentation was at 10:or 11:in the morning, it could have been even earlier I did not leave the timeshare until 4:to 5:00pm I was there for 6+ hours, stranded without a car, with a dead cell phone and piss poor reception/no internet service prior to it dying at the WELK RESORT located in Escondido Please note I was on state disability for mental health and issues with my Hashimotos that stemmed from my husband’s infidelity and other work-related stress (SEE ATTACHMENT) I worked for a church as their operations manager/advancement director and because the state of marriage was not in a good position, I was told that I would most likely not have a job back upon my return I was earning I believe $a week from the state with my disability I was required to attend 2-appointments/groups per week at Kaiser because of my mental health issues at the time which included MAJOR DEPRESSION, extreme anxiety and PTSD I have these records and can get them I also communicated this to ***, the Welk sales representative because she claimed to be a MFT and would help me.The presentation was well over 90+ minutes We were told the following which we also learned recently is illegal: 1) this new timeshare was an investment; 2) it was tax deductible; 3) it could be sold for a profit later; 4) it could be rented to earn more income; 5) they could refinance at a lower rate with any financial institution; and 6) the sales agents would be willing to act as their personal representatives and help rent the timeshare.During the time my husband and I had an argument and I disclosed that he had been unfaithful and my job situation to the sales representative [redacted] who then revealed that she was a MFT and that this timeshare and vacationing would heal our marriage She also offered to provide free counseling services (I believe but up to as many as sessions if I agreed to purchase the timeshare) She even wrote on the paper “mental health” as one of the reasons I should buy the timeshare (THIS IS IN DROP BOX)On the back of the paper for some reason she wrote “911” which to this day I have no idea what this means I just discovered this on 5/4/in trying to gather paperworkAlso note, I could not find all these documents and discovered them recently during our move back East I had requested these documents previously and was denied that requestI don’t remember exactly what happened next but my husband [redacted] refused to have his credit report run and needed to run to do an errand in Carlsbad He actually left me at the timeshare Before they left they had run my credit and said that I actually qualified on my own I reviewed the credit application and there were multiple mistakes By this time, my phone was dead Internet reception at the Welk in is non-existent For starters our loan amount was wrong It says our mortgage was $ Our mortgage at the time was over $ Our HOA fees were not included which would have added $ I did not add the car which is over $a month or my student loans I did not do this fraudulently I was upset and mistaken and had no access to credit Karma to review accounts which I had done previously when we bought our home (closed in August 2014) It also lists a CD account of $—> this is my son’s account I’m the guardian of the account, but this is not my money I know for certain I was directed by [redacted] not to disclose my disability income I had not been fired from my employer and she told me just to put my wages I sent you a screenshot (also in DB) of my disability claim that started in 8/20/and continued through the August/September So I listed my employer It also states on the bottom that they would run a full credit report and employment history which I believe was not done Had they done this they would have seen my other debts Again, I wasn’t trying to be deceptive, I had no access to get any account information and I was upset I had cried multiple times and was exhausted At closing they later had me initial a document that I don’t remember that says I was truthful on my credit information This was after things were run I was never provided a copy of the credit report I told [redacted] that I could not go back to that employer and that they had even forbidden me from attending church services there during the time I was on disability because of the situation She emphasized and stated that her MFT services would help as would this timeshare and the art of vacationing I was told that we would get free airlines tickets that would never expire I was also told that if we didn’t take these that they would lower the principal on the loan by a few dollars a month, which is why I took them THIS NEVER HAPPENEDI was told that this would help my credit history and that I could earn rental income off the timeshare THIS IS A LIE [redacted] offered me a ride to go get my check book because I had no form of payment on me I felt trapped, alone, abandoned because this resort was 15+ miles from my house in Fallbrook I had no way to get home [redacted] vaped in the car, continued with her lies of promising free counseling services to me I don’t know why I actually believed her I just thought she and this would help our marriage It’s done nothing but hurt it I got my checkbook and then she drove me back to the resort I actually don’t remember who drove me home I think my husband eventually came and got me asked about a recision period during closing with [redacted] Rand [redacted] who told me that if I was going to cancel not to do thisThey did not explain that there was a recision period or any documents about that in the huge binder of material they gave me They also did not disclose about the mold case against the resort which I don’t know was ever resolved or not I got none of my free gifts which included a Catalina voucher, food thing, Hawaiian trip, boat rides, etc I got nothing I have never gotten anything I tried figuring out how to use my membership and kept getting the run around I also had never received a bill for anything and they sent me to collections I wrote [redacted] Rin 11/that I felt that I coerced and fraudulently misled into the contract, explained why, asked for a refund and she said that she forwarded my email to management I later had some man call me on my phone (I can probably get phone records) I remember him calling me in December while my husband and I were at PF Changs and he said he was going to do everything that he could do to resolve matter He eventually stopped answering my calls and then someone by the name of [redacted] called (he’s the director of consumer affairs) he told me that there was no recision period and that he was going to comp my maintenance fees, he got the account out of collections, reinstated points, was going to get my airline tickets and send my vouchers He added an expiration date to the tickets four months later to which I told him via email that wasn’t good enough on 2/16/and [redacted] never responded [redacted] never answered future emails He never apologized or acknowledged what his representative had done and further there was no agreement made for the wrongs and illegal actions that were done against me With the other guy, I told him I was on disability That information wasn’t passed on to [redacted] to the best of my recollection/knowledge Again, I didn’t think that there was anything that I could do I was later invited to another timeshare meeting, they took a fee promised [redacted] tickets and other things and then during the beginning part of the presentation they said that I didn’t qualify to attend the presentation because my husband was not presentI can try to go through my records because I know that this was I believe in Spring (shortly before we moved)I remember calling [redacted] to complain and that the people apologizedAgain, no vouchers were ever sent and it took days to get my refund back on the presentation I received no phone calls back, received none of the gifts promised even though they abruptly stopped the meeting saying I did not qualify because my husband wasn't present and this was a community property state WHY WASN'T THIS THE CASE THE FIRST TIME?I did not reach out as much back to [redacted] because I didn't feel he could help or that these were illegal After the move and settling and recent frustration with your billing department because how inept they are at updating address changes, I looked into this matter further and found out that these are very illegal actions your staff took which invalidates the sale Again, with the move, I reported my address change to the firm on multiple occasions I also live in very new construction with only 10-houses built in a house development I was told that I was going to get a $late charge because my card did not go through We were at the hearing with you in CA and my card was stolen I reported it to the bank on 4/thinking the payment went through on 4/ They sent collection notes to the Bensalem, PA address for the maintenance fees and then collections notices of $for the timeshare mortgage payment with my current address in Delaware I now believe that [redacted] was never an MFT, that this was a bold-face lie and that I was coerced into buying this timeshare that I did not qualify for Also [redacted] offering her services, misrepresenting herself (writing MENTAL HEALTH AND on the buyer sheet) opens your company up to other legal law suits entirely I also think a lender has a duty to do research of their credit applicants and had they run a credit report with our accounts they would have seen that I had student loans accounts totaling more than $40,000, a avalon with $38,debt, a house with $534,debt and $mortgage payment and that I could not of qualified even had I been employedI did not try to misled the Welk but believe I was lied to and entirely misled They misled me as I was there for hours without phone, internet service or even a ride I did not have a meal and was in a very bad mental state to which [redacted] even wrote “911” back on the sheet I have not used the timeshare This has been a huge source of contention in my marriage and with my pregnancy, I do not want any further stress I am again demanding a full refund of all payments made and a full cancellation of this contract as well as an apology and surety from [redacted] at the WELK that this will never happen again to another individual I can be reached via email or cell Regards, [redacted] ***
Mrs [redacted] ***Welk Platinum Point Ownership Number: [redacted] Dear Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on August 3, Please allow me to address the concerns you have put forth in your complaint.apologize for any negative interaction with our VOA teamThat is certainly not how we want an owner of ours to feel after an interaction with one of our team members or associatesI spoke to the manager of that division in regards to your interaction with their team and about the late feesShe has agreed to credit you the $that was paidThe only information would need from you is how you would like that handledWould you like us to send you a check or would you prefer to have us issue you a credit to your account that can be used to lower your next maintenance fee bill? Either option worksPlease let me know what works best for you.Please feel free to reach out to me directly with any further questions or concerns regarding this matterMy personal e-mail is listed below.Sincerely,
Dear Mr [redacted] ,I am in receipt of your Revdex.com complaint filed on September 20, Please allow me to address the concerns you have brought forth.reached out to you directly on December 20, via e-mail in regards to the Dream Weeks that were included with your Auditions purchaseI never heard back from you in regards to needing any further assistance.As far as your request that the information Welk has reported to your credit report be changed, the information Welk has reported is the correct status of your contract.Please feel free to reach out to me directly with any further question or concerns you may have in regards to this matter
I apologize for the lack of response from our teamThis matter should have been addressed in a much faster mannerI have spoken to our accounting team and verified that your [redacted] was refunded the $on October 24, Again, I apologize that this was not taken care of when you first reach out to get this addressedIf you have any further concerns, please reach out to me directly at the email address listed below.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
[redacted] *** Welk Resort Group Tour ID Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed in regards to your tour gifts that were received by yourself and your wifePlease allow me to address your concerns I apologize for any confusion in reference to the terms of your giftsI asked our confirmation department to review the tapes of the calls made with your wife when confirming your giftsThey have verified that all of the details of travel and participation were covered with your wife during the confirmation phone callWe make these calls with the intent of avoiding any confusion in regards to the agreed upon gifts We always want our guests to have the best possible experienceThat being said, I am sorry for any confusion or frustration that has resulted from your tour experience here at WelkI do show that you paid $to WelkI am happy to have those funds refunded to you Please feel free to reach out to me directly with any further questions or concerns you may have in regards to this matter Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]
January 12, [redacted] *** [redacted] Welk Resort Group Auditions contract 1- [redacted] Dear [redacted] **, I am in receipt of your Revdex.com rebuttal to my response to your complaint I reached out to our Auditions team and they do show a reservation made using your Auditions membership to stay in Branson on the dates indicated Your nights are used at the time the reservation is made If the reservation is not cancelled the time will be shown as used That is the reason your time shows as used I have spoken to the manager of the Auditions program and he has agreed to issue you a one-time courtesy to use your Auditions nights during You can reach out to me directly at the email address below and I will connect you with the parties needed to assist you in booking your nights I apologize for any inconvenience this may have caused Feel free to reach out to me directly with any further questions or concerns Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Ownership refund Mr [redacted] , I am in receipt of your Revdex.com complaint I appreciate all of your help over the past week and a half I was waiting to make sure you had received your refund prior to posting a response I am glad everything could get taken care of Thank you for letting me know that the funds have been credited to your credit card I apologize for the extra steps you needed to take to get this done Please reach out to me directly if you have any further questions or concerns Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Welk Resort Group refund request Dear [redacted] , I am in receipt of your Revdex.com complaint in regards to your deposit that was paid for your tour I have researched your name, phone number and e-mail and I am unable to match anything in our system that ties your information to any tour information I am not saying I do not believe you Please e-mail me your tour ID information or the information of the guest that might have toured or the e-mail or phone number used to set up the tour One of these pieces of information will match your request so I can review what transpired with your deposit and get it rectified We certainly want to make sure your deposit is returned to you I apologize for any inconvenience this may have caused Please use my e-mail listed below to send your information to me directly.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Welk Resort Group Prospect Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed on September 15, I have spoken to one or my direct contact at [redacted] in regards to your concernsI have been advised that they have spoken to you personally and are trying to set up a guaranteed date of travel after January I apologize for the challenges you have encounteredWe absolutely want you to use your giftsThere are specific steps that need to be taken when redeeming your gift vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis Please feel free to e-mail me directly if you have any further questions or concerns in regards to this matter Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Tour ID Number [redacted] Dear Mrs***, I have received you rebuttal to my response to your Revdex.com complaint Your rebuttal response states you are confirmed to travel on your voucher in October Holiday Travel of America says you are confirmed to travel in October Their company policy is to send you your confirmation information 4-days prior to the date you travel The gifts you earned, and are using for travel to Catalina in October, were part of our agreement with you for you attending your tour They have nothing to do with your decision to purchase or not to purchase As stated in my previous response, there are specific steps that need to be taken when redeeming your gift vouchers The redemption process, terms and conditions are outlined in the information given with the vouchers I apologize for any challenges you have had We do our best to make sure any gifts that are earned are used I hope you enjoy your upcoming trip to Catalina Please feel free to reach out to me with any questions or concerns you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Welk Platinum Point Ownership Number [redacted] Dear Mr [redacted] & Ms [redacted] , I am in receipt of your Revdex.com complaint filed on May 11, Please allow mw to address your question about your Platinum points I show you have had contact with a number of different departments within Welk Resort Group in regards to your ownership I apologize for any confusion I show the last contact in regards to your ownership specifically addressed your points from your usage year Your ownership is 240,Platinum points good every “odd” year starting in Our records show on May 13, one of our Owner Services agents spoke to [redacted] and advised her that once everything is brought current in regards to your outstanding obligations your points will be deposited for exchange usage Please let me know if this is not your understanding Feel free to contact me directly with any further questions regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Replying to Mr [redacted] who was not present with my sales presentation with my two sales representatives I believe I have been mislead and given data, high pressure tactics, and an overpriced product I request that the Revdex.com look at this company to protect the consumer investigate the practices they use My letter to Mr [redacted] below with response to his comments Mr [redacted] , First I hope that all my personal information you made available is not published publicly, note the Revdex.com can post this information and would appreciate if you don’t publish anything that is personal information In reply to your comments:I do show you both became Welk Platinum point owners on June 14, when you purchased 180,Platinum owner points to be used on an annual basis starting in You both chose to upgrade on February 15, when you upgraded to 240,platinum owner points to be used on an annual basis starting in [Reply – I upgraded our membership on February 15, as I was invited to the owners mandatory annual meeting This meeting is really a way to sell you more points, as it was achieved in my case I let the sales person know we were having issues and needed to possibly sell the time share The sales person recommended that for us to save money we upgrade it so we can have one more week and sell the weeks back to Welks so I could recoup some of our losses.] I apologize if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorable vacations [Reply – Experience was great, opened a bottle of champagne to make me feel like others I remember how many times I said not and your sales person went back and forth many times behind the desk until I finally said yes to get out of there I am sorry to hear you felt pressured The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The choice to purchase and upgrade your vacation ownership was both of yours [Reply – I was happy to go hear your sales pitch My concern here and reason I am making this complaint is to make people aware as to what they can expect, falsifying future locations to try and sell you a dream that doesn’t exist The actions of your sales people are misleading and false I was told I would be a partial owner of the Mountain Villas, which turned out to be once I returned the following yearI was also told that Welks was looking at acquiring more destinations along the coast of California, purchasing them off closing Hyatt’s Welks is rated in the top time shares and you will be able to visit more locations in California are what I remember To date I have asked at our yearly sales presentations about the locations and they indicate they are coming I wish there was a way to record the conversation and invite other individuals who experience the same to open a complaint with the Revdex.com.] All reservations at any Welk resort locations and with Interval International for exchange purposes are on a space available basis only We will do our best to accommodate your vacation requests If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs Welk does not control availability at another resort within the Interval International exchange program Again, we have never had a challenge regarding booking a vacation brought to our attention during your time as an owner with Welk [Reply – I post this to make people aware as to what to expect Because Welks was not available the year before we traded some points for Interval International We currently have a request through Interval International and awaiting a location We provided the dates, they will let us know the location yet to be determined.] If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraphs 1,& state as follows: I understand that I have purchased 240,EY Points to be used at Welk Resorts—The Lodges at Timber Ridge; Lawrence Welk Resort Villas; Villas on the Greens; Mountain Villas; Lawrence Welk Desert Oasis; Northstar Lodge by Welk Resorts and Welk Resorts Cabo Villas There is no assurance the Developer will develop or provide additional locations, projects or amenities I understand that my Vacation Ownership was acquired to be used and enjoyed by my family, my guests, and myself for years to come, without regard for potential investment return, rental income or tax benefits [Reply – Why would you need to put this in the contract, since I was told you were looking at acquiring more resorts along the coast of California I can understand why, leading customers and using the contract to protect yourself There seems to be a common thread, since I was told this twice by the first sales person in and again in Note that I received over documents for me to sign within the minute presentation I quote your “without regard for potential investment return” comment When speaking to your sales person in after letting him know about selling he said to call your reselling department if still didn’t work out I did, at this moment you are not buying back any, I was referred instead to a local resource who indicated I would not get more than $for the time share] The disclaimers that you reviewed with each purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion [Reply – Review is not the case, after being there to hours the goal on your end was to get the contract signed.] I do not have a cancellation option for your ownership We understand that you are given a large amount of information on the date of sale That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that timeframe you had the right to do so The instructions are specific that it must be done within the defined timeframe As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law Welk Resorts will not be refunding monies to you that were paid toward your ownership obligations [Reply – I will not currently close this case as would like the Revdex.com to take my complaint and make the consumer aware of your high pressure and misleading sales tactics that make the deal look more appealingDo a search on this topic and you will share my experience with Welks - [redacted] As you can see from others feedback my complaints are in line with this issue I would like Welks to come to a medium on this issue to close this complaint.] Regards, ** ***
Welk Platinum Point Ownership Number [redacted] Dear Mr [redacted] , I apologize for any confusion I do show that your purchased a Welk Platinum point vacation ownership on April 5, The first usage year for your ownership was You purchased 90,Platinum owner points to be used on an every “odd” year basis You contacted Welk Resort Group a request to cancel your ownership on April 14, You request to cancel your ownership was made after your rescission window had closed Per the liquidated damages clause in your ownership contract Welk retained the funds paid down on your ownership I have included a copy of the damages section of your contract for your review Your Platinum point ownership has been cancelled I do show that the funds paid toward closing costs were refunded to you Please feel free to reach out to me for any further questions or concerns regarding this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]
Dear Ms [redacted] , I am in receipt of your Revdex.com complaint filed on September 23, I apologize for the extended game of phone tagWe have been trading messages for the past daysI do need to talk to youI need your input so I can fully investigate these claimsPlease continue to reach out to me until we connectIf you would like to set up a specific time for us to connect I can try to make that work as well.I can be reached at the email address listed below as well as my phone numberSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Tour Reference Number [redacted] Dear Ms [redacted] , I am in receipt of your Revdex.com complaint filed in regards to your tour fee refund I apologize for the repeated calls you had to make to Welk I have spoken to our Tour team and they advised me they have send you a check directly to refund your payment Please let me know if you have not received a check from Welk You can reach me directly at the email listed below Again, I apologize for the extra work you needed to do to get this matter resolvedBest regards, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Dear Mrs [redacted] ,I am in receipt of your Revdex.com Complaint, I apologize for the challenges you encountered with bookingI reviewed your records and I do show that a credit was posted to our system on October 25, It usually takes 3-business days for the credit to post to your cardPlease check and make sure your credit has been receivedIf, for any reason, you do not show the credit please reach out to me directly at the email address listed below.Again, apologize for the information you were given in regards to availabilityI am reviewing this with our management team to make sure this is properly addressed.If you have any questions or need anything further, please feel free to reach out to me directly
February 27, 2018Ms [redacted] ***Welk Resort Group Rental ConcernDear Ms***,I am in receipt of your Revdex.com rebuttal to my response to your complaintI have confirmed with our rentals division that they have been in contact with Expedia/Hotels.com and have taken the needed steps to make sure your booking was refundedPlease review your credit card statement and reach out to me directly if you do not show the charge refunded to you by Expedia/Hotals.com within the next 5-business days.I can be reached directly at the e-mail address listed below.Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not aware and told about the circumstances with some of the prizes that were promised to me as they had stated they didAlso I can not claim any of my prizes now regardless because the time has expiredSo therefore, I do not feel as if they were sincere about how uncomfortable they made me feel or even aware of how rude their staff came off as to me as a customerI would not recommend or even consider this company to use in the future Regards, [redacted]
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com rebuttal to my response dated November 6, I understand your first experience using your ownership was less than ideal I apologize That is not typical when you are dealing with our organization The information you received from Welk Resort Group specifically asks you to reach out to our Owner Services team in regards to the usage of your ownership The toll free number for our Owner Services team is clearly listed in the documents explaining how to use your ownershipYou have never spoken to our Owner Services team They are here solely to assist our owners with the usage of their ownership for vacation travelWe understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you five days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contractThe disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion.As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law I do not have a contract rescission option for your ownership commitment However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership Please allow us to help you use your time As stated above, if you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership need.I am more than happy to help you with any questions or concerns you may have If you would like me to assign a senior Owner Services agent to personally assist you with your ownership usage I am happy to do that as well Please feel free to reach out to me for any further assistance in this matter Sincerely,Hutch FarrellDirector of Consumer AffairsWelk Resorts [redacted]