Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously mentioned and I hope to make myself clear, I do not wish to communicate with [redacted] , besides his responses to Revdex.com he has yet to return any of my callsEven his response to Revdex.com is gravely tardy as all of this has been addressed and now just waiting for their lengthy hardship process to reviewI am extremely disappointed in the Welk Resort organization and this entire process Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are [redacted] and [redacted] and have been owners at Welk for over twenty yearsWe combined points on a single deed with [redacted] as equal owners and would appreciate being acknowledged as long term valued owners, not secondary "can't seem to locate your name" ownersThe Welk reply identifying us as owners [redacted] does not make us feel valuedThe true test will be how smooth our reservation goes next year Regards, [redacted]
December 19, 2017Mr [redacted] Mrs [redacted] ***Welk Resort Group Platinum Points Ownership Number [redacted] ***Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on December 4, Please allow me to address the points broughtforth in your complaint.show that you both became owners with Welk Resort Group on April 23, when you purchased 120,Platinum owner points to be used on an every "odd" year basis starting in I do not show that you have used your ownership for vacation travelYour notes do include a note that states you would like to find a way out of your ownership.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.You can stay at any of our locations within the Platinum Points Program using your Platinum pointsThe size of the villa, days of the week and resort location would determine the length of your stayThere are no black-out periods for our ownersThe further in advance you can plan, the better chance we have to satisfy your reservation requestsYour Platinum points can also be used for exchange travel with our exchange partner RCl.do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signed, included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.apologize for any challenges you have encountered with the usage of your vacation ownershipWe would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownershipI am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as wellThe reason you both purchased this ownership was to use it for vacation travelPlease allow us to help you use your time,Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In Welk's last response through the Revdex.com forum they requested that we get in touch with [redacted] , Director of Consumer Affairs, directly through his email, in order for them to discuss an appropriate settlement We will reach out to Mr [redacted] and await his response We will get back to you if we do not receive an acceptable response.Thank you very much for your help Regards, [redacted] ***
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your rebuttal to my response to your Revdex.com complaintI have included copies of your contract documents with this letterYou are given a copy of your purchase contract before you leave our office on the day you purchaseI have included a copy of the purchase contract for your reviewThe final page clearly states your right to rescind anytime, for any reason, within seven days of your decision to purchase Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on October 25, I greatly appreciate you taking the time to talk to me about your concerns I know we have been playing a little bit of phone tag I was finally able to discuss your ownership challenges is specific detail with your husband on October 6th I am working to resolve your concerns directly with our Director of Sales I will be back in contact with you as soon as I have updated information It will most likely be later this week Please feel free to reach out to me directly with any concerns Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Dear Mr***,I have had your Revdex.com complaint forwarded to me for responseYou are stating that you were not told that the conditions of your Auditions contract tied you to travel at Our Welk Resorts locations within the Platinum Points ProgramI have included copies of your Auditions Purchaser's Acknowledgment of Representations for your reviewSections and detail the specific areas mentioned in your complaintWe review this information with you and have you initial that it has been reviewed to prevent any confusion in regards to Auditions usage.I do show that you purchased a Welk Auditions Program on September 27, Your Audition program purchase allocates you points to use for months at any of our Welk Resort locations offered by the Auditions program.I do not have a late cancellation option for your Auditions contractWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contractIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included the relevant portions of your purchase contract in regards to your right to rescind your purchaseThey have been highlighted for your review,Please review the enclosed information and feel free to reach out to me directly with any questions or further concerns in reference to your Welk Auditions ProgramWe want to make sure you are able to use all of your Auditions pointsI can be reached directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our personal property (clothing) is damage when we use washer and dryer provided in the roomI won't accept any response if there is no compensationWe tried to contact on site manager many timesOnce, she said she would come by at am but she didn'tWe waited in the room until noon and she didn't come before we headed to theme parkI took photos for all damages just in case you need them.There are other things make us not comfortable staying in the hotel but we are not asking you to compensate for now.- we are instructed by reception to place garbage outside the door but garbage doesn't get clean up on time and left overnightThe other morning when we got out, we saw garbage all over around in front of the doorThe cleaner came by and said it was done by raccoonI have a photo on this just in case you need itif there are wild animals around, garbage shouldn't be left overnightIt attracted animals to come on site- the hot tub only gives hot water even the facet turns to cold waterI asked my children not to use it in case of getting burn by hot waterIt is a safety issue- the shower facet doesn't shut completely and keep dripping overnightIt is annoying at nightThere are many things not functioning in the hotel and I guess there is something wrong in keeping up features workingWhen we buy the hotel, it is under condition everything is working but clearly it is not the case Regards, [redacted] ***
Welk Resort Group Platinum Point Owner Number [redacted] Dear Ms***, I am in receipt of your Revdex.com rebuttal response and your letters sent to Welk Resort Group I am sorry if you found MsRodarte’s questions to you offensive She would ask for your Attorney information if you are asking to speak to our Legal department In the absence of an Attorney you will be sent to me to address your concernsI am happy to address the concerns in regards to your tour experience and decision to purchase here at Welk Resorts As stated in my previous response to you, the decision to purchase was yours Welk Resort Group does not have a cancellation option for your ownership once you have passed your rescission window.I do show you have placed your time in for exchange travel I am happy to have a senior Owner Services agent assist you with the usage of your ownership They can assist you with the best practices for the usage of your points to stay at a Welk Resort location or for exchange travel Please feel free to reach out to me directly with any further questions or concerns you may have in reference to your Welk Platinum Point ownership.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed on August 27, and asking that Welk Resort Group release you from your ownership commitmentPlease allow me to address the points brought forth in your complaint First and foremost, I am glad everything worked out well in reference to your daughter I show that you both purchased 480,Platinum owner points to be used on an every “even’ year basis starting in on June 13, There is no usage history for your ownershipI do show you have spoken to our Owner Services team regarding frustration with usage of your exchange benefitsThey have tried to provide assistance but have been met with resistance and demands to rescind your ownership Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorable vacationsWe take our service levels and company ethics very seriously Please allow me to clarify your exchange opportunities with Interval InternationalYour ownership options include depositing a week with Interval International in exchange for a week anywhere in the worldWhen depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week)When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional yearsFor each week that you deposit with Interval international you will receive one bonus weekThe bonus week from Interval International is good for one yearIf you deposit two 1BR one week equivalents (120,Platinum points) with Interval International, you will receive two bonus weeks from Interval International good for travel for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval InternationalThey will check availabilityIf nothing is available at that moment, they will start a “pending search” by collecting the exchange feeTheir system searches hours a day, seven days a weekAs soon as a match is found, they will generate an instant confirmationMore than 73% of our owners receive a confirmation within hoursAll exchange usage is on a space available basisWhen you call Interval to make an exchange request they are reviewing open inventory at that exact timeWhen you place a pending request you are choosing the resort of your choice for your exchange vacation I have reviewed your ownership notes and I do not show you have ever made a deposit with Interval International to be able to begin the exchange search process using the pending search optionYou would need to deposit your points for exchange with Interval International to be able to begin this processThe exchange fee for usage of a deposited week with Interval International will range from $- $When you use an Interval International bonus week the fees will range from $to $based on the size of the villaThese are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International depositThese fees are not combinedThey are separate fees depending on which Interval exchange option you want to useThe fees will change based on the size of the villa you exchange into when using your exchange benefits Your Welk Platinum point ownership allows you the flexibility to stay in any of our villas on property at the San Diego Resort or any other Welk Resort location within the Platinum point programThe only question is how you want to customize your stayYour points can be used in any configuration at all Welk Resort locations The villa types determine whether you have enough points to stay in a 1BR small, 1BR large, 2BR for a full week or less than a full week We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosuresWe know that you are given a large amount of informationThat is why we legally allow you seven days to read your contract after the date you signedIf you wanted to cancel within that time you had the right to do soIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipThe instructions are specific that it must be done in writing within the defined timeframeUnfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California lawI do not have a contract rescission option for your ownership commitmentWelk does not have a “take-back” program that would allow you to simply return your ownership to Welk The first year of ownership may seem difficult, especially when dealing with several different departmentsPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to fit your vacation needs, based on what you purchased We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownershipYou both purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your timeIf you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-They are here to help you with any ownership need Please let me know how else I can be of assistance in this matterFeel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk continues to ignore the facts on what they have done to me and my familyWelk gives us a response and practically states that there is nothing they can doThe most frustrating part is the fact they use the term "we expect that you honor" which should be something Welk should follow themselvesHow is it that they have sales people give wrongful information to sell these timeshares, but yet the company does not want to do anything about it [redacted] , who was our sales person, stated to us and I quote," I understand this terminology in the contract is confusing, but we will have one of our personnel in the finance department give you a call in days and go over in detail the important things on the contract." That never happened [redacted] should have explained to us what the contract meantInstead when we asked he tells us that we would be getting helpNot one person at Welk told us that we had days to rescind the contractHow convenient of the company to leave that outAccording to the vacation ownership and timeshare act of 2004, Section 11216B, states that If a developer offers a purchaser the opportunity to subscribe to or to become a member of an exchange program, the developer shall provide to the purchaser in writing all of the information set forth in paragraphs (1) to (17), inclusiveIf the exchange company is offering directly to the purchaser the opportunity to subscribe to or become a member of an exchange company, the exchange company shall provide to the purchaser in writing all of the information set forth in paragraphs (1) to (17), inclusiveIn either case, the written information shall be provided prior to or concurrently with the execution of any contract or subscription for membership in the exchange program; Paragraph (7) and (8) - A fair and accurate description of the terms and conditions of the purchaser's contractual relationship with the exchange program and the procedure by which changes thereto maybe made."From the section mentioned above, Welk has not lived up to their end and has breach there contract by being unethical by not giving an accurate and fair description of what we were gettingI want this contract rescinded because I will not do business with a company that only cares about money
April 26, 2017Mr [redacted] L [redacted] Jackson Drive San Diego, CA 92119Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mr [redacted] ,I am in receipt of your Revdex.com rebuttal responseI apologize for the tardy return response.I have investigated your hardship claim and the notes on your Welk Platinum point vacation ownership have your ownership documented as a Do Not CallThis restriction has prevented our team from contacting your directlyThe hardship committee is waiting on some information from you to process your hardship requesthave spoken to the manager of that department and have been given the authorization to intercede on their behalf.if you can send to me the documentation the hardship team has previously requested from you, I will deliver it to the hardship committee personallyThe information can be sent to the address listed belowPlease send it to my attention and mark it as Personal and ConfidentialIt will be kept Confidential.If you have any questions or concerns, please feel free to email me directly the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This offer is unacceptableWhy are we being penalized for the deceptive acts and sales practices the Welk employees committed against us? At the absolute very least, we will agree to forfeit the money we have paid to date in an effort to finalize this horrible and unfortunate experience that seems to continue on with your companyMr [redacted] please confirm if you are able to take this into consideration] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I appreciate the canned response provided by Welk after much delay it is important to clarify a few things Welk's sales pitch lasted more than hours The salesman even apologized for it taking so long and said there is not normally such a delay but they had a lot of people that morning, etc The only possible resolution of this matter is for Welk to cancel the contract and fulfill the requests in my original letters dated 09/01/and 09/24/ Copies of these letters are attached to this response.Further information will be provided upon request Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is kind of you for taking your valuable time to explain all the different instrumental ways I can use the programs You see the information you point out about your program and its various functions are newly founded pieces of knowledge for meIt is clear the reason sales people revise the way they explain it is because restrictions like such will affect their chance to make commissionIf we don’t buy then they don’t get paid, correct? That boldly explains why these types of tactics give the timeshare industry a bad nameDo you want your company to develop a reputation like the rest of these illicit low end timeshare companies? Have you looked at the Revdex.com complaints, and state agency complaints? They are identical to mine Yes, I believe you and your company do pride itself in your services, however sadly you have individuals representing things not congruent with your actual policiesThese sales employees count on the fact that owners won’t possibly find these things out until way past their time to cancel, and therefore there is no chance for them to be punished by getting charged back their commission While your company as a whole holds a significant level of commendation, you are employing some unscrupulous individuals who apparently do not care about your company’s reputation amongst your industry I am requesting to revoke this Owner Purchase Agreement, and rescind any contractual obligationsThe presentation was full of fabricated incentives, deceit and decisive exclusions of key factsThe Consumer Protections have been violated via unethical timeshare presentation techniques, and contract deceptions No one should be made to suffer from the egotistic acts of your sales agent’s just trying to make fast money, and willing to say anything to accomplish that profit gain Based on what has happened to me, I would like to ask for a fair monetary reimbursement even though I am outside my time to cancel, and I am not paying more of my money after your agent scammed me into thisThat is absurd I can see if that didn’t happen and then I just out of the blue decided I want to cancel, then yes the fee is agreeable, but I was sold this under pretenses I would not have spent the money if the sales agent would have been honestly forthcoming with all this information like you have, and I thank you for that Please do the honorable thingOne can achieve so much more with the power their job gives them to help people, as oppose to abusing that power for purposes of greedYou never know what a difference you possibly could make in someone’s lifeLet me know what the decision is.Regards, [redacted] ***
January 23, 2017Mr [redacted] * [redacted] , [redacted] ***Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mr [redacted] ,I am in receipt of your letter dated January 6, asking Welk Resort Group to cancel your Platinum point vacation ownership obligation and refund to you all monies paid toward your ownership contractPlease allow me to address your request to cancel your ownership.show that you originally became an owner with Welk Resort Group on August 15, when you purchased 90,Platinum owner points to be used on an every "even" year basis starting in There is no usage history for your ownershipI have reviewed your ownership notes and show you did try to book in our Cabo San Lucas location but there was no availabilityYou have not placed your time in for exchange usageAll reservation at our Welk Resort locations and with Interval International are made on a space available basis.I apologize if you felt pressuredThe sales presentation is minutesThe purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional timeEvery contract is negotiated personally and pricing, discounts and incentives can change dailyYou are only obligated to stay for the minute sales presentation to receive your initial free gifts, You always have the right to leave at any timeThe decision to purchase was yours.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owneriguest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included a copy of the final page of your purchase contract for your reviewhave included a copy of your Buyer's Acknowledgment of Representations that was signed andinitialed by you during your purchaseThe subject of rental income, refinance, buy-back, resale and investment are each specifically covered in this documentIt has been highlighted for your review.We absolutely want you to be able to use the gifts you have earnedThere are specific steps that need to be taken when redeeming your gift vouchersThe redemption process, terms and conditions are outlined in the information given with the vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basisI am happy to have a member of our gifting team assist you with the redemption of your gifts.The initial usage year of an ownership may seem difficult, especially when dealing with several different departmentsOne of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as well.apologize for any challenges you have encountered with the usage of your vacation ownershipWe are willing to help you work through those concerns and help you get all you want out of your ownershiplam more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potentialWe will customize the ownership to fit your vacation needs, based on what you purchasedThe reason you purchased this ownership was to use it for vacation travelPlease allow us to help you use your time.Please let me know how else can be of assistance in this matterI can be reached directly at the e-mail address listed below
October 13, 2017Mr [redacted] Welk Resort Group Auditions Contract Number AP-209889Dear Mr [redacted] ,I am in receipt of your Revdex.com rebuttal to my responseI do not have an option for your contract that would clear your credit when the contract is in defaultI am happy to help you in any way can but that is not an option available to me.Please feel free to reach out to me directly in regards to any further concerns
Welk Resort Auditions Membership [redacted] Dear [redacted] and [redacted] , I am in receipt of your Revdex.com complaint filed on April 25, I do show you have had repeated contact with my Auditions team regarding your challenges They have made exceptions for you regarding the terms and conditions of your membership Each time they have made an exception for you, you have then immediately asked for something more Your conduct and treatment of my Audition team customer service agents is so abusive that my Auditions team would prefer to not speak to you The terms and conditions of your membership are very clear The restrictions are equally clear You may go to Las Vegas once a year per the terms of your contract If you would like your children to go with you, there will be an additional fee if you exceed the double occupancy limit of the membership Our gifting partner has made a number of exceptions for you They agreed to waive the additional occupancy fee in Las Vegas They also extended the courtesy of allowing you to use a vacation outside of the required booking window Our customer service team has made every effort to assist you with the usage of your Audition membership You have already used you membership We expect you to honor the membership that you purchased Please feel free to reach out to me directly with any further questions you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Resale is still an issue Using Welks for intended purchase is still an active issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously mentioned and I hope to make myself clear, I do not wish to communicate with [redacted] , besides his responses to Revdex.com he has yet to return any of my callsEven his response to Revdex.com is gravely tardy as all of this has been addressed and now just waiting for their lengthy hardship process to reviewI am extremely disappointed in the Welk Resort organization and this entire process Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are [redacted] and [redacted] and have been owners at Welk for over twenty yearsWe combined points on a single deed with [redacted] as equal owners and would appreciate being acknowledged as long term valued owners, not secondary "can't seem to locate your name" ownersThe Welk reply identifying us as owners [redacted] does not make us feel valuedThe true test will be how smooth our reservation goes next year Regards, [redacted]
December 19, 2017Mr [redacted] Mrs [redacted] ***Welk Resort Group Platinum Points Ownership Number [redacted] ***Dear Mr& Mrs [redacted] ,I am in receipt of your Revdex.com complaint filed on December 4, Please allow me to address the points broughtforth in your complaint.show that you both became owners with Welk Resort Group on April 23, when you purchased 120,Platinum owner points to be used on an every "odd" year basis starting in I do not show that you have used your ownership for vacation travelYour notes do include a note that states you would like to find a way out of your ownership.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.You can stay at any of our locations within the Platinum Points Program using your Platinum pointsThe size of the villa, days of the week and resort location would determine the length of your stayThere are no black-out periods for our ownersThe further in advance you can plan, the better chance we have to satisfy your reservation requestsYour Platinum points can also be used for exchange travel with our exchange partner RCl.do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signed, included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.apologize for any challenges you have encountered with the usage of your vacation ownershipWe would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownershipI am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as wellThe reason you both purchased this ownership was to use it for vacation travelPlease allow us to help you use your time,Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In Welk's last response through the Revdex.com forum they requested that we get in touch with [redacted] , Director of Consumer Affairs, directly through his email, in order for them to discuss an appropriate settlement We will reach out to Mr [redacted] and await his response We will get back to you if we do not receive an acceptable response.Thank you very much for your help Regards, [redacted] ***
Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr***, I am in receipt of your rebuttal to my response to your Revdex.com complaintI have included copies of your contract documents with this letterYou are given a copy of your purchase contract before you leave our office on the day you purchaseI have included a copy of the purchase contract for your reviewThe final page clearly states your right to rescind anytime, for any reason, within seven days of your decision to purchase Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs [redacted] , I am in receipt of your Revdex.com complaint filed on October 25, I greatly appreciate you taking the time to talk to me about your concerns I know we have been playing a little bit of phone tag I was finally able to discuss your ownership challenges is specific detail with your husband on October 6th I am working to resolve your concerns directly with our Director of Sales I will be back in contact with you as soon as I have updated information It will most likely be later this week Please feel free to reach out to me directly with any concerns Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Dear Mr***,I have had your Revdex.com complaint forwarded to me for responseYou are stating that you were not told that the conditions of your Auditions contract tied you to travel at Our Welk Resorts locations within the Platinum Points ProgramI have included copies of your Auditions Purchaser's Acknowledgment of Representations for your reviewSections and detail the specific areas mentioned in your complaintWe review this information with you and have you initial that it has been reviewed to prevent any confusion in regards to Auditions usage.I do show that you purchased a Welk Auditions Program on September 27, Your Audition program purchase allocates you points to use for months at any of our Welk Resort locations offered by the Auditions program.I do not have a late cancellation option for your Auditions contractWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contractIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included the relevant portions of your purchase contract in regards to your right to rescind your purchaseThey have been highlighted for your review,Please review the enclosed information and feel free to reach out to me directly with any questions or further concerns in reference to your Welk Auditions ProgramWe want to make sure you are able to use all of your Auditions pointsI can be reached directly at the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our personal property (clothing) is damage when we use washer and dryer provided in the roomI won't accept any response if there is no compensationWe tried to contact on site manager many timesOnce, she said she would come by at am but she didn'tWe waited in the room until noon and she didn't come before we headed to theme parkI took photos for all damages just in case you need them.There are other things make us not comfortable staying in the hotel but we are not asking you to compensate for now.- we are instructed by reception to place garbage outside the door but garbage doesn't get clean up on time and left overnightThe other morning when we got out, we saw garbage all over around in front of the doorThe cleaner came by and said it was done by raccoonI have a photo on this just in case you need itif there are wild animals around, garbage shouldn't be left overnightIt attracted animals to come on site- the hot tub only gives hot water even the facet turns to cold waterI asked my children not to use it in case of getting burn by hot waterIt is a safety issue- the shower facet doesn't shut completely and keep dripping overnightIt is annoying at nightThere are many things not functioning in the hotel and I guess there is something wrong in keeping up features workingWhen we buy the hotel, it is under condition everything is working but clearly it is not the case Regards, [redacted] ***
Welk Resort Group Platinum Point Owner Number [redacted] Dear Ms***, I am in receipt of your Revdex.com rebuttal response and your letters sent to Welk Resort Group I am sorry if you found MsRodarte’s questions to you offensive She would ask for your Attorney information if you are asking to speak to our Legal department In the absence of an Attorney you will be sent to me to address your concernsI am happy to address the concerns in regards to your tour experience and decision to purchase here at Welk Resorts As stated in my previous response to you, the decision to purchase was yours Welk Resort Group does not have a cancellation option for your ownership once you have passed your rescission window.I do show you have placed your time in for exchange travel I am happy to have a senior Owner Services agent assist you with the usage of your ownership They can assist you with the best practices for the usage of your points to stay at a Welk Resort location or for exchange travel Please feel free to reach out to me directly with any further questions or concerns you may have in reference to your Welk Platinum Point ownership.Sincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mr [redacted] , I am in receipt of your Revdex.com complaint filed on August 27, and asking that Welk Resort Group release you from your ownership commitmentPlease allow me to address the points brought forth in your complaint First and foremost, I am glad everything worked out well in reference to your daughter I show that you both purchased 480,Platinum owner points to be used on an every “even’ year basis starting in on June 13, There is no usage history for your ownershipI do show you have spoken to our Owner Services team regarding frustration with usage of your exchange benefitsThey have tried to provide assistance but have been met with resistance and demands to rescind your ownership Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorable vacationsWe take our service levels and company ethics very seriously Please allow me to clarify your exchange opportunities with Interval InternationalYour ownership options include depositing a week with Interval International in exchange for a week anywhere in the worldWhen depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week)When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional yearsFor each week that you deposit with Interval international you will receive one bonus weekThe bonus week from Interval International is good for one yearIf you deposit two 1BR one week equivalents (120,Platinum points) with Interval International, you will receive two bonus weeks from Interval International good for travel for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval InternationalThey will check availabilityIf nothing is available at that moment, they will start a “pending search” by collecting the exchange feeTheir system searches hours a day, seven days a weekAs soon as a match is found, they will generate an instant confirmationMore than 73% of our owners receive a confirmation within hoursAll exchange usage is on a space available basisWhen you call Interval to make an exchange request they are reviewing open inventory at that exact timeWhen you place a pending request you are choosing the resort of your choice for your exchange vacation I have reviewed your ownership notes and I do not show you have ever made a deposit with Interval International to be able to begin the exchange search process using the pending search optionYou would need to deposit your points for exchange with Interval International to be able to begin this processThe exchange fee for usage of a deposited week with Interval International will range from $- $When you use an Interval International bonus week the fees will range from $to $based on the size of the villaThese are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International depositThese fees are not combinedThey are separate fees depending on which Interval exchange option you want to useThe fees will change based on the size of the villa you exchange into when using your exchange benefits Your Welk Platinum point ownership allows you the flexibility to stay in any of our villas on property at the San Diego Resort or any other Welk Resort location within the Platinum point programThe only question is how you want to customize your stayYour points can be used in any configuration at all Welk Resort locations The villa types determine whether you have enough points to stay in a 1BR small, 1BR large, 2BR for a full week or less than a full week We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosuresWe know that you are given a large amount of informationThat is why we legally allow you seven days to read your contract after the date you signedIf you wanted to cancel within that time you had the right to do soIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipThe instructions are specific that it must be done in writing within the defined timeframeUnfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California lawI do not have a contract rescission option for your ownership commitmentWelk does not have a “take-back” program that would allow you to simply return your ownership to Welk The first year of ownership may seem difficult, especially when dealing with several different departmentsPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to fit your vacation needs, based on what you purchased We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownershipYou both purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your timeIf you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-They are here to help you with any ownership need Please let me know how else I can be of assistance in this matterFeel free to e-mail me directly at my e-mail address listed belowSincerely, [redacted] Director of Consumer AffairsWelk Resorts [redacted]
Welk continues to ignore the facts on what they have done to me and my familyWelk gives us a response and practically states that there is nothing they can doThe most frustrating part is the fact they use the term "we expect that you honor" which should be something Welk should follow themselvesHow is it that they have sales people give wrongful information to sell these timeshares, but yet the company does not want to do anything about it [redacted] , who was our sales person, stated to us and I quote," I understand this terminology in the contract is confusing, but we will have one of our personnel in the finance department give you a call in days and go over in detail the important things on the contract." That never happened [redacted] should have explained to us what the contract meantInstead when we asked he tells us that we would be getting helpNot one person at Welk told us that we had days to rescind the contractHow convenient of the company to leave that outAccording to the vacation ownership and timeshare act of 2004, Section 11216B, states that If a developer offers a purchaser the opportunity to subscribe to or to become a member of an exchange program, the developer shall provide to the purchaser in writing all of the information set forth in paragraphs (1) to (17), inclusiveIf the exchange company is offering directly to the purchaser the opportunity to subscribe to or become a member of an exchange company, the exchange company shall provide to the purchaser in writing all of the information set forth in paragraphs (1) to (17), inclusiveIn either case, the written information shall be provided prior to or concurrently with the execution of any contract or subscription for membership in the exchange program; Paragraph (7) and (8) - A fair and accurate description of the terms and conditions of the purchaser's contractual relationship with the exchange program and the procedure by which changes thereto maybe made."From the section mentioned above, Welk has not lived up to their end and has breach there contract by being unethical by not giving an accurate and fair description of what we were gettingI want this contract rescinded because I will not do business with a company that only cares about money
April 26, 2017Mr [redacted] L [redacted] Jackson Drive San Diego, CA 92119Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mr [redacted] ,I am in receipt of your Revdex.com rebuttal responseI apologize for the tardy return response.I have investigated your hardship claim and the notes on your Welk Platinum point vacation ownership have your ownership documented as a Do Not CallThis restriction has prevented our team from contacting your directlyThe hardship committee is waiting on some information from you to process your hardship requesthave spoken to the manager of that department and have been given the authorization to intercede on their behalf.if you can send to me the documentation the hardship team has previously requested from you, I will deliver it to the hardship committee personallyThe information can be sent to the address listed belowPlease send it to my attention and mark it as Personal and ConfidentialIt will be kept Confidential.If you have any questions or concerns, please feel free to email me directly the email address listed below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This offer is unacceptableWhy are we being penalized for the deceptive acts and sales practices the Welk employees committed against us? At the absolute very least, we will agree to forfeit the money we have paid to date in an effort to finalize this horrible and unfortunate experience that seems to continue on with your companyMr [redacted] please confirm if you are able to take this into consideration] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I appreciate the canned response provided by Welk after much delay it is important to clarify a few things Welk's sales pitch lasted more than hours The salesman even apologized for it taking so long and said there is not normally such a delay but they had a lot of people that morning, etc The only possible resolution of this matter is for Welk to cancel the contract and fulfill the requests in my original letters dated 09/01/and 09/24/ Copies of these letters are attached to this response.Further information will be provided upon request Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is kind of you for taking your valuable time to explain all the different instrumental ways I can use the programs You see the information you point out about your program and its various functions are newly founded pieces of knowledge for meIt is clear the reason sales people revise the way they explain it is because restrictions like such will affect their chance to make commissionIf we don’t buy then they don’t get paid, correct? That boldly explains why these types of tactics give the timeshare industry a bad nameDo you want your company to develop a reputation like the rest of these illicit low end timeshare companies? Have you looked at the Revdex.com complaints, and state agency complaints? They are identical to mine Yes, I believe you and your company do pride itself in your services, however sadly you have individuals representing things not congruent with your actual policiesThese sales employees count on the fact that owners won’t possibly find these things out until way past their time to cancel, and therefore there is no chance for them to be punished by getting charged back their commission While your company as a whole holds a significant level of commendation, you are employing some unscrupulous individuals who apparently do not care about your company’s reputation amongst your industry I am requesting to revoke this Owner Purchase Agreement, and rescind any contractual obligationsThe presentation was full of fabricated incentives, deceit and decisive exclusions of key factsThe Consumer Protections have been violated via unethical timeshare presentation techniques, and contract deceptions No one should be made to suffer from the egotistic acts of your sales agent’s just trying to make fast money, and willing to say anything to accomplish that profit gain Based on what has happened to me, I would like to ask for a fair monetary reimbursement even though I am outside my time to cancel, and I am not paying more of my money after your agent scammed me into thisThat is absurd I can see if that didn’t happen and then I just out of the blue decided I want to cancel, then yes the fee is agreeable, but I was sold this under pretenses I would not have spent the money if the sales agent would have been honestly forthcoming with all this information like you have, and I thank you for that Please do the honorable thingOne can achieve so much more with the power their job gives them to help people, as oppose to abusing that power for purposes of greedYou never know what a difference you possibly could make in someone’s lifeLet me know what the decision is.Regards, [redacted] ***
January 23, 2017Mr [redacted] * [redacted] , [redacted] ***Welk Resort Group Platinum Points Ownership Number [redacted] Dear Mr [redacted] ,I am in receipt of your letter dated January 6, asking Welk Resort Group to cancel your Platinum point vacation ownership obligation and refund to you all monies paid toward your ownership contractPlease allow me to address your request to cancel your ownership.show that you originally became an owner with Welk Resort Group on August 15, when you purchased 90,Platinum owner points to be used on an every "even" year basis starting in There is no usage history for your ownershipI have reviewed your ownership notes and show you did try to book in our Cabo San Lucas location but there was no availabilityYou have not placed your time in for exchange usageAll reservation at our Welk Resort locations and with Interval International are made on a space available basis.I apologize if you felt pressuredThe sales presentation is minutesThe purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional timeEvery contract is negotiated personally and pricing, discounts and incentives can change dailyYou are only obligated to stay for the minute sales presentation to receive your initial free gifts, You always have the right to leave at any timeThe decision to purchase was yours.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owneriguest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included a copy of the final page of your purchase contract for your reviewhave included a copy of your Buyer's Acknowledgment of Representations that was signed andinitialed by you during your purchaseThe subject of rental income, refinance, buy-back, resale and investment are each specifically covered in this documentIt has been highlighted for your review.We absolutely want you to be able to use the gifts you have earnedThere are specific steps that need to be taken when redeeming your gift vouchersThe redemption process, terms and conditions are outlined in the information given with the vouchersOur redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basisI am happy to have a member of our gifting team assist you with the redemption of your gifts.The initial usage year of an ownership may seem difficult, especially when dealing with several different departmentsOne of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as well.apologize for any challenges you have encountered with the usage of your vacation ownershipWe are willing to help you work through those concerns and help you get all you want out of your ownershiplam more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potentialWe will customize the ownership to fit your vacation needs, based on what you purchasedThe reason you purchased this ownership was to use it for vacation travelPlease allow us to help you use your time.Please let me know how else can be of assistance in this matterI can be reached directly at the e-mail address listed below
October 13, 2017Mr [redacted] Welk Resort Group Auditions Contract Number AP-209889Dear Mr [redacted] ,I am in receipt of your Revdex.com rebuttal to my responseI do not have an option for your contract that would clear your credit when the contract is in defaultI am happy to help you in any way can but that is not an option available to me.Please feel free to reach out to me directly in regards to any further concerns
Welk Resort Auditions Membership [redacted] Dear [redacted] and [redacted] , I am in receipt of your Revdex.com complaint filed on April 25, I do show you have had repeated contact with my Auditions team regarding your challenges They have made exceptions for you regarding the terms and conditions of your membership Each time they have made an exception for you, you have then immediately asked for something more Your conduct and treatment of my Audition team customer service agents is so abusive that my Auditions team would prefer to not speak to you The terms and conditions of your membership are very clear The restrictions are equally clear You may go to Las Vegas once a year per the terms of your contract If you would like your children to go with you, there will be an additional fee if you exceed the double occupancy limit of the membership Our gifting partner has made a number of exceptions for you They agreed to waive the additional occupancy fee in Las Vegas They also extended the courtesy of allowing you to use a vacation outside of the required booking window Our customer service team has made every effort to assist you with the usage of your Audition membership You have already used you membership We expect you to honor the membership that you purchased Please feel free to reach out to me directly with any further questions you may have regarding this matter Sincerely, [redacted] Director of Consumer Affairs Welk Resorts [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Resale is still an issue Using Welks for intended purchase is still an active issue Regards, [redacted]