Rent-A-Wreck of Erie Reviews (%countItem)
Rent-A-Wreck of Erie Rating
Address: 4340 W Ridge Rd, Erie, Pennsylvania, United States, 16506-1461
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I feel that its extremely unfair that RENT-A-WRECK in Erie, Pennsylvania charged me a $13 fee on top of the minimal $4.50 charge (from the State) for going through an E-Z PASS toll booth which was a newly implemented CASHLESS TOLL booth on the PA turnpike. According to PAturnpike.com, "Motorists will not longer pay with cash on roadway and tolls will be billed through the mail." Therefore, there was no way for me to pay with cash at the tollbooth (because no attendants are there). The only way to be billed is by PA Turnpike TOLL BY PLATE which was billed to Rent-A-Wreck for the amount of $4.50. The total Rent-A-Wreck charged me was actually $17.49- so either they charged me $13 fee or there was tax. Ashley did not offer any courtesy and simply said to "See attached contract" which reads: "You are responsible for payment of tolls, parking or traffic citations, fees, fines, violations and/or penalties (each referred to as "Infraction") and authorize RENT-A-WRECK to release your payment info to a Processer for the billing of "Infractions", plus a processing fee of up to $50 for EACH of the "Citations" incurred during this rental." So, apparently going through a CASHLESS TOLL is considered an "Infraction" to them and they can bill me up to $50 EACH time I go through a CASHLESS toll booth? That doesn't make sense to me and seems very unfair. They charged my credit card anyways, so why do they have to tack on a fee?
From: Rent A Wreck Date: Sat, Sep 7, 2019 at 2:13 PMSubject: Case Id#***Case Id#***Good Afternoon,Regarding this customer complaint case ID#***. We resolved this with ***. We credited him back the difference he was upset about. Please see a copy of his email below.Received Aug 25, 2019 I’m glad that we could work it out too, I can understand how that is a major chunk out of your profits. Thanks for extending the courtesy of refunding me that extra fee. Please tell Ashley I said thank you as well. Here is a screenshot of the review I changed, I will change all the other ones now too.