Rental Professionals

I am rejecting this response because:
it states that IF I STAY IN MY RENTAL HOUSE AND PAY RENT I GET MY MONEY. T I also contacted the office in greensboro and Michelle there worker told me it was ok. ALL I had to do was to send them the information saying I was going to stay in my home that I no longer wanted there services. I let them know time and time again. I called not only greensboro but there other offices. I am intitled to my refund. The list didnt have any houses I liked and I want my money.

To Whom It May Concern: [redacted] registered with our service on January 20, 2017.  He read, understood and agreed to our subscription contract (copy attached).   Rental Professionals is a daily publication specializing in residential rental information.  Our...

initial responsibility is to provide our clients with rental information that is available to us at the time they register.  Thereafter, it is their responsibility to get new information daily for a period of one month while we update our files with new properties and new landlords.    In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this new information.   After reviewing Mr. [redacted]'s file, we have documented that he called or came into our office a total of 13 business days out of a required 20 business days.  Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a full refund.      In addition, the property Mr. [redacted] is living in at [redacted] is a property he received on his listings from our company.  The landlord, [redacted], listed the property with our service on February 07, 2017 and then Mr. [redacted] received it on an email from us.  [redacted], the landlord, says Mr. [redacted]'s mother, [redacted], leased the property on February 15, 2017 and Mr. [redacted] and his girlfriend are living there also.   Due to the fact, Mr. [redacted] is living in a property he received from our listings and did not utilize the service every business day, he is not eligible for a refund.   Sincerely, W.C. W[redacted] President

Initial Business Response /* (1000, 6, 2016/05/02) */
Ms. [redacted] registered with our service on February 17, 2016 for a 30 day subscription. She was emailed a listing with 29 properties and another with 2 properties for her to look at. Thereafter, it was her responsibility to get new information...

daily for a period of one month while we update our files with new properties and new landlords. In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this information. After reviewing Ms. [redacted] file, we have documented that she called 0 business days out of a required 21 business days. Our refund policy states that our clients must call or come into our office every business day during their subscription period to be eligible for a refund. Due to the fact Ms. [redacted] did not fully utilize the service, she is ineligible for a refund. Although, we cannot issue her a refund, we have put a freeze on her subscription. If for any reason she will need our services again, she can reopen subscription #[redacted] at no cost.
Initial Consumer Rebuttal /* (3000, 8, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive any further information from the first response. Nor did I receive any more information after the Revdex.com contact this company. I wrote another letter requesting a refund. I have yet to be contacted by this company. I guess my next is going to the media.
Final Business Response /* (4000, 10, 2016/05/24) */
Our position remains the same on this complaint. As stated in our first correspondence, Ms. [redacted] did not follow the terms of the subscription contract to be eligible for a refund. A response to her refund request was sent to her on April 06, 2016. Although we cannot issue a refund, there is still a freeze on her subscription. If she needs our service in the future, she can reopen her subscription #XXXXXXX at no cost.

To Whom It May Concern:   [redacted] registered with our service on October 21, 2017.  She read, understood and agreed to our subscription contract (copy attached).   Rental Professionals is a daily publication specializing in residential rental information.  Our initial...

responsibility is to provide our clients with rental information that is available to us at the time they register.  Thereafter, it is their responsibility to get new information daily for a period of one month while we update our files with new properties and new landlords.    In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this new information.   After reviewing Ms. [redacted] file, we have documented that she called or came into our office a total of 01 business days out of a required 22 business days.  Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a full refund.  Therefore, we are unable to issue a refund due to the fact Ms. [redacted] did not fully utilize our service.   Although we cannot issue Ms. [redacted] a refund, we have put a freeze on her subscription.  If she will need to use our service again, she can feel free to reopen her subscription #[redacted] at no cost. RHI, Inc. W.C. W[redacted]President

Initial Business Response /* (1000, 7, 2016/06/10) */
To Whom It May Concern:
Ms. [redacted] registered with our service on February 29, 2016 for a one month subscription. After receiving payment, she was emailed her first set of property listings to look at.
Rental Professionals is a...

daily publication service specializing in residential rental information. Our initial responsibility is to provide our clients with rental information that is available to us at the time they register. Thereafter, it is their responsibility to get new information daily for a period of one month while we update our files with new properties and new landlords.
In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this new information.
After reviewing Ms. [redacted]'s file, we have documented she called at total of 7 business days out of a required 21 business days. Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a refund.
Due to the fact that Ms. [redacted] did not fully utilize our service, she is ineligible for a refund.
Although we cannot issue Ms. [redacted] a refund, we have put a freeze on her subscription. If she will every need to use our service again, she can reopen her subscription #XXXXXXX at no cost.
We sent Ms. [redacted] a letter on May 03, 2016 with this information.
Sincerely,
WWE, Inc.
W.C. W[redacted]
President
Initial Consumer Rebuttal /* (3000, 9, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed when I signed up for this service that I was required to check in once a day. I was also never emailed a copy of my contract when I signed up over the phone. Therefore I was completely unaware of their refund policy. I was told by the customer service rep. that if I did not find any property through their service within 30 days that I was entitled to a full refund. I signed up thinking that if I did not find anything through them I would get my money back. I thought at that point in time I didn't have anything to lose by signing up. So I agreed and submitted my payment.
After using this service for 30 days I found nothing suitable to live in within the money frame I had requested. I found all the properties listed to be sub-standard and properties that landlords obviously had problems renting out. I also noticed that when I called in about certain properties on the day that they were listed on craigslist; that they were long gone for days. I checked craiglsist daily for their listings and when I found something I was interested in I called immediately. Other than that; I checked in several times a week when I was off from work.
I feel like this company does a poor job of offering suitable housing. I also feel like they don't tell you up front that you are required to check in daily. I was certainly never informed of that policy when I signed up. If I was properly informed; I would have not signed up for this service.
I applied for my refund within 15 days of my contract expiring. I called multiple times and was always told the check was in the mail. I even called the office and updated my current phone number and address. I have never received anything from this company in mail telling me that I was not due a prompt refund. I've always been told the check was in the mail.
If this company does not make true on their advertising; they need to be shut down for false advertising. I want other consumers to be made aware of their deceptive claims.
I also still want my refund of $80.00 as promised to me upon signing up with them. I am a very upset consumer that was taken in by this company.
Consumers beware.
Final Business Response /* (4000, 11, 2016/06/28) */
To Whom It May Concern:
Our position on this complaint remains the same.
Ms. [redacted] called 7 business days out of a required 21 business days during her subscription period. Due to the fact she did not fully utilize the service, she is ineligible for a refund.
Once again, although we cannot issue a refund, there is still a freeze on her subscription. If she will need to use our service in the future, she can reopen her subscription #XXXXXXX at no cost.
Sincerely,
WWE, Inc.
W.C. W[redacted]
President
Final Consumer Response /* (4200, 13, 2016/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution to this matter on the grounds that it was never explained to me upfront that I was required to call in each and every day. I was never emailed a copy of my contract. How many other people have they scammed that call in and register with their service by phone without a full explanation as to how their service works?
My next step will be to go to the media so that people will be well aware of their policy and not defrauded the way I was.

To Whom It May Concern: [redacted] registered with our service on February 08, 2017.  She read, understood and agreed to our subscription contract (copy attached).   Rental Professionals is a daily publication specializing in residential rental information.  Our initial...

responsibility is to provide our clients with rental information that is available to us at the time they register.  Thereafter, it is their responsibility to get new information daily for a period of one month while we update our files with new properties and new landlords.    In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this new information.   After reviewing Ms. [redacted]’s file, we have documented that she called or came into our office a total of 5 business days out of a required 20 business days.  Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a full refund.  Therefore, we are unable to issue a refund due to the fact Ms. [redacted] did not fully utilize our service.   Although we cannot issue Ms. [redacted] a refund, we have put a freeze on her subscription.  If she will need to use our service again, she can feel free to reopen her subscription #[redacted] at no cost. Sincerely,  W.C. W[redacted]President

To Whom It May Concern:Our position on this complaint remains the same.  Mr. [redacted]s did agree to the terms of the subscription (copy of subscription contract and his reply attached "I agree to the one-time $98 and to the terms of my subscription").  Once again, Mr. [redacted]s called our 24 hour customer service or came into our office a total of 0 business days out of a required 22 business days.  Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a full refund.  Mr. [redacted]s is not eligible for a refund due to the fact he did not fully utilize our service. Although we cannot issue Mr. [redacted]s a refund, we have put a freeze on his subscription.  If he will need to use our services again, he can reopen his subscription #[redacted] at no charge. Sincerely,W.C. W[redacted]President

I am rejecting this response because:
 In the conversations that I have had with each and every representative of The Rental Professionals never was there a moment that I was ever told I needed to come into the office everyday which is ridiculous.  The listing given to me had nothing that was vacant. When I called back I was SIMPLY told to mail a letter to the refund office for my money back because of the non vacant listings. On top of that after having done so I was told I had mail that was "sent out" on several different occasions that I have YET to see. So no I do not accept this. I did was I was asked of and I'm short $98.00, already found a new place I will be moving into in about a month and I'm supposed to just accept that after having being lied to. No. This needs to be handled PROFESSIONALLY and I want my money back

To Whom It May Concern:   [redacted] registered with our service on March 22, 2017.  He read, understood and agreed to our subscription contract (copy attached).   Rental Professionals is a daily publication specializing in residential rental information.  Our initial...

responsibility is to provide our clients with rental information that is available to us at the time they register.  Thereafter, it is their responsibility to get new information daily for a period of one month while we update our files with new properties and new landlords.    In order for our services to work for our clients, it is required that they call our 24 hour customer service or come into our office daily so we can update them with this new information.   After reviewing Mr. [redacted]'s file, we have documented that he called or came into our office a total of 0 business days out of a required 22 business days.  Our refund policy states that our clients must call or come into our office every business day during their subscription contract to be eligible for a full refund.  Therefore, we are unable to issue a refund due to the fact Mr. [redacted] did not fully utilize our service.   Although we cannot issue a refund to Mr. [redacted], we have put a freeze on his subscription.  If for any reason he will need to use our service again, he can reopen subscription #[redacted] at no cost.  Sincerely, W.C. W[redacted]President

I wouldn't recommend them to anyone. They give you the same ones over an over. Once they get your money don't even look to get it back .so there's no such thing as a refund. They will send you a letter stating what you did not do. If you have a job how can you come by the office every business day. Stay away from this you can do it yourself.

I am a current client of theirs and wish I wasn't! I should have trusted my gut and tried [redacted] again instead. When I pulled up, my first sign should have been 1 of the employees outside cursing on her cell phone, in front of the office. I still went in and the guy was nice; however, I told them my limit was $500 and he entered $550 so I'm getting listings that are too high and I said I only wanted Greensboro or High Point yet I'm getting other cities as well. Plus, today is the 12th and I have not had any new listings since the 2nd! The listings I have gotten are in bad areas, look horrible, or don't meet the needs I told them. When I used a different company before, I had no problem getting enough decent places within that budget but this company can't seem to do it. I wouldn't recommend them and I will definitely never use them again!

Review: I've had a horrible experience with Rental Professionals not returning my deposit and ongoing issues of non communication. They have not complied with MT housing code. When I moved out they elected to keep my entire deposit due to carpet stains in two areas of the house. They informed me a month later (Aug 2013) they replaced the ENTIRE carpet in the whole house to the amount of around $4700,so they claim I also owe them an additional $1500. (My deposit was $3200). They claim that the carpet has a 15 yr warranty-- but provided no proof of that-- and they said since the carpet was 7 yrs old that I owed for 8 years of loss for replacement carpet. They did not factor in that I only lived there for 9 months or there were ways of replacing partial carpeting versus the entire house-- which I would be fine to cover! I did not ruin the carpet in the entire house. nor was the original carpet completely matching. In fact, pre-existing wear patterns were so significant when I moved in-- it was pulling away from the walls and thread bare on the stairways- and there were actually squares of newer carpet cut and replaced in the bedrooms- a sign of previous damage by 7 yrs of tenants before me. The lack of communication from Rental Professionals is absurd- there were ways to resolve this before I left-- and I asked repeatedly in writing what their policies were if there were stains that I could not remove. I offered to pay to replace the carpet I damaged, but got no response. At my check out inspection in July-- there were simply notations that there were areas of severe stains-- It did not indicate I would be charged to replace the entire carpet. They should have notified me- so I could address the damage and hire people I can afford. I have not been sent any actual receipt for the carpet installation-- but it sounds excessive. Should they be able to replace cheap carpet with top of the line at my expense?I am a single mom on a limited income- I have been taken advantage of by Rental Professionals.Desired Settlement: I want documentation for: 1)evidence carpet was replaced everywhere (with pictures);2) detailed copies of carpet invoices/costs showing quality of replacement carpet; 3) legal basis of WHY the carpet was replaced where it was not damaged?; 4)copy of charges for damages by previous renters; 5)recalculation of my damage responsibility based on time I lived there (9 months) and proof of carpet warranty. I request they drop the request for additional monies and refund me a portion of my deposit.

Business

Response:

Attached is our response letter to the complaint filed by [redacted], also attached are some photos. In addition to this email, we have mailed a hard copy of the response, invoiced, and additional photos. Please let us know if you need anything else we hope this will answer all questions and resolve the issue.

Review: We own a property that [redacted] manages and has managed since 2004. The property was first rented in January 2005. Our contract specifies that the renter must pay the rent due on the first day of each month. Our contract with [redacted] states that monies collected will be dispersed to the owner of the property (us) by the tenth day of each month. We have never gotten our rent check from [redacted] by the tenth of any month in the nine years that they have managed our property.Usually we receive the payment at least 2 weeks late, between the 24th & 28th of the month. We have attempted to contact the owner, [redacted], on numerous occasions but can only speak to office staff as [redacted] does not return our calls. There is usually an excuse as to why we did not receive it on time for that particular month. Usually it is an excuse that we can prove him wrong. As an example, if we called him on the 20th of the month, [redacted] office will tell us that it was mailed out on the 14th or 17th. And, then we receive it about the 24th and the postmark will be the 23rd of the month. So, he never mailed out the payment until we called and the excuse was actually a lie.My wife and I own the property and we are somewhat exasperated. Our mortgage is due on the first of the month. Interest is being collected on rental money at the owners' expense. Here it is the 27th of December but we have yet to receive December's rent check. The mortgage is due Jan 1st & we pay our bills on time. we just ask [redacted] to do the same.Desired Settlement: We wish to receive our rent in a reasonable period of time. When the rent is collected on the first of the month, and monies are to be dispersed by the tenth then I should see a check by the fourteenth at the very latest.

Review: I have repeatedly asked them to get our sprinkler system fixed and nothing has come of it and the grass has died again for the second year in a row. also we have tried for almost 2 years to get the to put together and HOA board and they keep time and time again putting it off. there service is horrible they never do what they say they are going to do all they give ar excuses why things don't happen. 4 of our neighbors have complain about things going on and still nothing is resolved!! How paint is peeling on our builing and they haven't fixed that. our decks need to be restained and they said that last year they were going to try and do that. Its horrible how they conduct businessDesired Settlement: I want things fixed or I want all the money I pay in each month for dues returned that go towards mantaince because nothing is getting done!!

Business

Response:

I'd have to agree with the complaint.&[redacted]; I've tried to organize an HOA board for more than two years for [redacted] I and [redacted].&[redacted]; The difficulty has been finding qualified members that are not delinquent on their HOA dues to form a board and finding a convenient time for all to meet.&[redacted]; Close to a year ago we had to raise dues to cover expenses because of some owners were seriously behind on their dues and any reserve money existed in unpaid dues.&[redacted]; The owners that were not paying were receiving HOA insurance, city garbage, snow removal and lawn care at the expense of others.&[redacted]; A board does need to be formed so we can file liens against the property owners that are not paying.&[redacted]; This might entice these owners to pay so additional maintenance can be done to the complex.&[redacted]; As for the grass that was identified as being dead in front of his unit, the complainant is correct.&[redacted]; Since the complaint, I've met with the lawn care personnel and inquired why he hasn't addressed the area since he's is also our sprinkler tech for the property.&[redacted]; His response was he thought the grass had been over fertilized and died since it was on the same zone as the surrounding area and the surrounding area grass was plush.&[redacted]; Attached are pictures of the grass that was once dead and is plush again.&[redacted]; The lawn care personnel was able to increase the amount of water by hose & sprinkler to the area to bring the grass back to life.&[redacted]; I'm at a loss why he didn't try to address the issue earlier which resulted in this complaint.&[redacted]; However, this complaint did prompt an investigation by myself why work to the&[redacted];complex wasn't being addressed and it helped me identify how I had hired someone to just pull weeds at the complex and they failed to complete the task periodically.&[redacted]; The complex had an excessive number of weeds and overgrown bushes that needed attention.&[redacted]; I had asked someone to monitor the complex 7 weeks prior to the complaint to pull weeds and this task was completed.&[redacted]; I had also asked for them to pull weeds every 2 weeks to stay on top of the weed problem and this was not completed as I requested, nor was I billed for any subsequent work.&[redacted]; I have hired someone else since and they appear to be doing a satisfactory job.&[redacted]; Peeling paint around door jambs does need to be addressed but we still need to have members pay in order to complete this work.&[redacted]; Decks, fencing, handrails&[redacted];and stoops are the responsibility of the home owners according to the bylaws.&[redacted]; The developer set the rules for the bylaws and of course the bylaws can be amended by majority vote.&[redacted]; I did call the developer and found he used "Cuprinol" (a wood care product) for stain for the exterior woodwork.&[redacted]; His intention was&[redacted];to allow&[redacted];the exterior wood to eventually turn to a "gray" color by using the "Cuprinol" treatment.&[redacted]; I understand the complainant is trying to sell their property and I would like to help them with their efforts.&[redacted]; If it's any concession to the complainant, I would send one of my repair techs to the assist in staining his exterior woodwork with no expense to him or the HOA.&[redacted]; Like I mentioned before, I'm at a loss why the lawn care personnel would not take the time to address the dry grassy area which frustrated the complainant.&[redacted];&[redacted]; Perhaps he was just overwhelmed with other work but it should have never resulted in a complaint.&[redacted]; I wish the complainant best of luck with the sale of their unit.&[redacted]; I know that the "fire sale" of the units in [redacted] by the bankruptcy judge brought property values down last year but I believe the market has came back and units are selling again at a reasonable price.&[redacted]; &[redacted];Best, [redacted]