Rentmax Property Management

POOR COMMUNICATION, highly UN-professional Tod, Nick and Milena are not competent in any capacity, Tod is a bit of a pushy person, Milena is no longer there, although she did take poor pictures and was not very thorough, Tod Wever came in and overtook the oversight of the property and bullied everyone, forced us by threatening us that the market is suffering and it would be hard pressed to get a good tenant, said we were obligated to continue even though they priced the home way over market value, we were also looking for another home and he spammed us with tons of emails about properties and pretty much forcing himself on us, Tod Wever also made inappropriate comments, he is a bit creepy to be honest. I have to note also a racial bias but asking us what type of people we would like to rent to, highly unethical, unprofessional. We do not recommend rentmax, truly you are better off going with someone else, we recently moved and no longer have to deal with such a horrible experience, shame on you Tod Wever.

Never use this company it isn't bad it's evil. RENTMAX DOESN'T CARE ABOUT YOU OR YOUR PROPERTY.

THE BETTER BUSINESS BUREAU HAS HEARD ABOUT THIS AND I WAS TOLD HAS RECIEVED SIMILIAR COMPLAINTS

They will do anything to make money off of you. And use Comment Generators that help you write good reviews about them. That's why they are flooded with so many positive reviews and the true ones get buried

If you are a renter they will literally use nearly illegal methods to charge you
Just a few examples:

They have overcharged and incorrectly charged me multiple times
They incorrectly charged me once 30 minutes before they left for christmas vacation then didn't answer any phones.
They incorrectly charged me for water fees to a 20+ year old home that needed new pipes.

As a renter I can say they never inspected or help maintain the property.

I am a veteran who had a baby on the way and this company caused me and my wife nothing but pain.

They do not care they are THE WORST kind of evil. You have been warned

I'm a Realtor "Tamerra D" from *** who was having a hard time finding a client a home to rent during the pandemic. They were going fast. I finally found one for her that fit her needs. She was moving from *** so she only had 3 weeks to find a home and it was getting stressful but Rentmax helped. Irene and Dawn were great at getting everything done in a timely manner so when they arrived in Las Vegas, Rentmax had staff there to make sure everything was working and the moving process was made easy for her.
Rentmax Property Management was a pleasure to work with.
Tamerra

This 5 star is solely for James and Irene. Was approved for a rental, was told one thing, and then told another. No response whatsoever from whomever was running my application, my credit score was somehow 50 points less that what confirmed that same week; no lines of credit were open; nothing that would adversely effect my score.

Came in to pay the security deposit and ask about the conflicting information that I was given by Don or whoever; I asked about it prior via text to the same thread she messaged me on... never received a response back ð??? Came in etc... James greeted me very professionally, offered me water, answered my questions; as best he could etc... he was very understanding and empathized with me regarding my frustration. I clearly asked for breakdown as to why I was told two different things and why no one got back to me to clarify, prior to me wasting my time... he offered to get someone to better clarify and sat me in the boardroom. Irene nicely explained everything to me etc... While she was re-doing everything, James took the time to sit down with me and just converse, we had a nice conversation about sports, this covid nonsense, Mississippi, food etc... cool guy. The process and communication though needs to be more organized, quicker... big time.

These guys are as bad as it can possibly get - if I could give a negative 5 I would.
To Keep this under 5 thousand words I will use bullet points
- No communication - will not talk on phone, lucky if an email is returned in 48 hours
- Rude to the Renters, have totally alienated good long term people
- The whole office is totally clueless with no Communication. I sent them a letter firing them a month ago and it took Tod, the lowlife owner, 6 days to contact me and ask "gee, is something wrong"?
- They now just go out and do things without owner approval. AC service was just done - 1500 for three units. Of course all needed freon and tuneups, including one which is only a year and a half old. Then they started with 90 inspections of properties, totally unnecessary and unauthorized by me. This REALLY upset the Renters, who rightfully felt this was an invasion of privacy. Ever since they became RentMax it has become obvious they are trying to do nothing more than create revenue for themselves.
- Double billing on statements
- Ripoff and non industry standard fees
Tod actually sent me an email saying all Renters do not like the PM. WHAT?? I have had one manager for years that all the Renters loved. The Hated RM because of rudely they were treated.
These are all high end homes with good long term Renters. To handle this they way they have is mind numbing. My new PM is in shock after seeing the emails from Tod and his people - they cannot believe they are still in business.
Do not touch these guys with a ten foot poll - if you have them now run before they rip you off.

James is great listener, really great to talk to and work with, first person answer the phone and help me with any problems I may have as owner, or can get me someone that can. Tod is great too, they do a good job of helping to manage your property if you're in town or not. Thank you rentmax!

They have not paid me 1709.50 in May net rental income collected on my property.
I pay this company to manage my property at ***. They did not remit the net rental income of 1709.50 to my bank account by 5/10/20 as they are supposed to do by contract. They have provided me with a copy of the accounting, but failed to remit the funds. My bank account has not changed and the bank has no record of deposit since April.The property and bank account are in the name of an LLC; I am the managing member. The property manager Tricia *** was supposed to call me "first thing" this morning; she has not done so.

Thank you Irene G for the excellent service!

So sweet and professional! Any time I call Irene she always answers within the hour to help me with all of my property management needs!

Irene is my go to person for all of my needs!!

my husband and I have had so many questions about being first time homebuyers.
she answered all of our questions, and has made us feel comfortable knowing all of our questions were answered!

call Irene G
she has made our minds be put at ease!!

Charged me for things like lightbulbs, towel racks, normal wear and tear from deposit. Which violates Nevada law. Among other things
Deposit was charged for lightbulbs, toliet paper holder, blinds that where broken upon move in, cleaning house was dirty upon move in, pulling weeds, they where sent documented evidence of issues on move in and have still declined to return deposit. Rent was paid on time always. They have used deposit to subsidize making normal wear and tear repairs to house.

The rental address was

The propety management co. has charged fees when I requested to close my account and they refuse to contact me to explain the charges.
Rentmax has provided poor service in regards to the handling of my property. They refuse to contact me to explain the charges and deductions taken from the tenants security deposit after the tenant vacated and broke their lease agreement. They never advised me of any pending charges I would incur, they allowed utilities to be shut off when they had authority to handle and avoid restart fees. They have not given me direction as to how to best recoupe for damages to my property or with whom the liability lies for the damage done to the property.They have ignored my repeated requests to contact me with the accurate move out date for tenant owner rental compliance, monies due to me from the escrow account held by the property manager or any professional and helpful guidance. To date, a check was mailed to me which is far short of the money owed to me. My request for the keys to my property has been ignored and they are aware I live in another state.

Husband and I moved early Jan 2020. We were in a pinch since we needed something furnished, and didn't feel safe going to an extended stay. of course the day of the inspection there was no power - so we could not to begin to imagine all the disgusting & broken issues with the place. We had to get the carpets cleaned which were supposed to be done by the previous tenants. which was not, since there was tons of garbage under each bed - which I cleaned not the cleaning person they sent over. It also cost us and extra $175 to get carpet "treated" due to all the dog stains & throw-up stains! Since we weren't reimbursed for any of it, we will NOT be having the carpets cleaned when we leave!
everything was broken, closet doors, garbage disposal, ice maker, master tub, & the list goes on.
we were told there wasn't a ice maker, and we sent pics to prove it, then someone came out to fix it, and was then told it wasn't hooked to the water line, and that is why it doesn't work. Surprise, surprise it was never repaired & we have to buy our own water (in vegas) you don't drink the tap water, and we had to buy our ice!
the company sent someone to fix the master tub, because it doesn't drain the water & it just fills up. (disgusting) and they took pics only the first time, finally came out to say they would repair, it surprise, surprise - NOPE can't be fixed either!!!
The community is also always dirty, landscapers never clean up the grassy areas, our mailbox door broke off, so we refuse to have any mail delivered there. we had to open up a PO BOX the post office~
We also were told that we were going to have an (quarterly) inspection a month after moving in, we were able to actually cancel it prior to the appt~ & reschedule it for the month b4 we move out! we will not be staying there more than we have too! everyone is miserable living there! Would not recommend it!

Thank you so much Emily at rentmax you made the process so easy in finding us a home!

RPMLV kept monies out of my deposit that were not validated.
RPMLV kept monies out of my security deposit for things not validated. The list includes cleaning the unit, safety locks on the doors. I have made multiple email communications to Tricia at RPMLV in regards to them providing me proof that I should be charged for such things. They had someone inspect my unit every 3 months for 3 years, they should have pictures of said safety locks on the doors that they are alleging I installed. When I moved in the holes for safety locks were on the front and balcony door already. I have requested they check the last tenants file to see if they were charged for this as well, since it was there upon me moving in. I have received no response from anyone at RPMLV in regard sot my concerns with how much I was charged for things and for being charged for htings that were not due to my tenancy. I have requested the cleaning details of the unit and why they charged me $250 for cleaing the unit when the carpets were shampooed and I sent them the receipt and the unit was cleaned thoroughly prior to my returning the keys to them. I was charged $45 for lights bulbs, which seems extrememly high for single light bulbs. I have made multiple communications with no response from RPMLV and I have requested pictures and proof of what was cleaned and the safety locks espceially since this was not during my tenancy. I emailed Shannon on 12/6/19 with a repsonse that Tricia is who I should email and contact. I was told she forwarded my emailo to Tricia. I emailed Tricia on 12/18/19 and again on 1/10/20 all with no response via email or phone call. I feel I was overcharged for light bulbs as well as charged for things taht were not as a result to my tenancy. I have requested proof via pictures since my unit was inspected and pictures taken every 3 months upon move in on 9/25/2016 through 11/10/2019. At some point these pictures of inspections wopuld result in showing if I had safety locks on my doors or not. I have a picture of the balcony door form oct 2016 showig hte holes form the safety locks form the previuos tenant as well.

My fiancé and I are currently in Vegas as he plays for the Las Vegas Aviators. I am posting this today to show our disappointment in RPMLV. We are currently renters and our lease still has two months, so our opinion (now two star) may change leading up to our move-out experience if all goes well.

We took out a 6mo lease at our property. Upon move in, we experienced a few issues:

- The home not being clean, it came furnished: (mold in one of the fridges, dirty plates, toys underneath couches, human hair on the rugs, and sheets not being washed)
- weeds: upon the move in condition report (both mine and the property manager) there were excessive weeds listed. Less than a week later we were sent an email that we were going to be fined for excessive weeds unless we pulled them. Makes sense that we are going to be penalized for those when they were there upon move in? We emailed back that we pulled them even though we had been there less than a week and they were on our move in condition report.

3weeks into our lease we received an email that we had a quarterly inspection, we were told the inspector would be there between 2:30 and 6:30pm. The inspector showed up at 8AM, we were both asleep. We asked if they would come back at the time they gave us & we were told if we cancelled or declined the inspection we would be fined.

Upon the inspection he noticed the air filters were past due to be changed, he said it was the previous tenants issue and we would not be fined, just to buy new filters and send a pic to Jackie (the maintenance manager) we did as told and sent an email.

A week later we received a 10 Day notice to fix the air filters or we would be fined... After going back and forth with Jackie, she said that the 10 day notice was ACTUALLY for weeds.
We worked out the miscommunication on THEIR end and resolved the issue.
May 6th, we noticed a leak in our ceiling by the back door. I put in an urgent maintenance request as I could see the weight of water holding in the ceiling and mold, Jackie contacted me and said she contacted a roof vendor (didn't make sense as no where did I say roof) but she again apologized for the miscommunication on her end and was friendly to help resolve the issue.

May 9th we finally were in contact with a technician who cut hole in the ceiling exposing the leak and black mold. He then left the hole exposed and left. I'll save a lot of time and just say it took over 24 days for this issue to finally be fixed. We had no access to our back door, living room, dining room and partial kitchen.

Now the important stuff, our then 6 month old son developed a cough and issues from the mold being exposed and still has issues 3 mo later.

We reached out to Tricia W/ our attorney, because RPMLV went past the 14 days to fix the problem. We gave them our notice to quit, OR gave them the opportunity to pro-rate our rent to the time we were troubled. Tricia responded basically telling us to kick rocks and if we broke our lease they would come after us for the remainder of the lease payment. Tricia has been the most rude, disrespectful person we have ever came into contact with.

Now, Our AC went out the 13th, we filed an urgent maintenance request, basically it didn't get fixed until 6 days later due to a few things on both RPMLV and the Vendors end. It was fixed and then broke again, so we're now waiting for it to be fixed again.

I have spoken only with Jackie (Maintenance manager) lately and after a few difficult phone calls, we are on the same page. She seems to really be apologetic and genuine when speaking and has been very communicative since.
We had to buy a $399 portable AC and sent in a request for refund off our rent so we'll see if that is honored.
As of now, we will not recommend RPMLV to any of our teammates or future players that come in Las Vegas. Will update as time goes on.. I have read that security deposits are impossible to get back so we will be walking the property with RPMLV upon move-out to guarantee there are no issues. Hopefully we leave with a positive experience.

RPM Las Vegas managed my rental property for over a year. All the staff I met were very professional. I would highly recommend this company.

This company is awesome! I loved working with Nikkie and the entire staff. I look forward to our further business together. They truly go above and beyond.

Refund of application fees (110.) due to not being able to see property. And was told by Darne *** that we would be receiving a refund.
On 2/6/19 we found a property on their website and filled out app. contingent on seeing prop.
2/7- Appointment to see prop was set up with Julio and then cancelled.
2/8- Another appt. set for 5:30. We waited over 40 minutes for him to arrive and then when he did there was no lock box so were unable to view property and told we would have to wait until Monday. We were on a tight time frame so that weekend we found another prop.
2/9- I texted Darne and told him about the whole fiasco and requested our app money back. He did not respond.
2/11 Called Darne on phone he apologized for mess up and that the previous renters lease wasn't even up yet. He said he would get with his manager to issue refund.
2/15 No refund- text Darne no answer
2/19 Text Darne again no answer
2/20 called office no answer left message
2/21 Still no response from anyone.

I was looking to rent out my property and needed an eviction performed prior. I am out of state so I was worried the process would be hard. Nikkie was able to help get everything set up and was very knowledgeable as far as the process goes. They really specialize in property management and are able to help in all matters. Thank you!

I was reported to a collection agency in error, when I had paid the amount due.
I utilized this company for property management in 2016. When I sold my home they managed, I terminated with them. In January 2018, I received a bill for part of an early termination fee, which I promptly paid. In January 2019, I became aware, through checking my credit report, that this business had reported me to a collection agency. I contacted the business, and spoke with Shannon ***, who told me I hadn't responded to her letter. She then checked her computer and indicated that I had in fact paid, and it was "a mistake" that I was reported to a credit agency, and that she was "really sorry." She then said she was sending an email to the collection agency, which she cc'd me on, asking them to remove the mark from my credit and that I had paid the bill. She also indicated, however, that the collection agency did not provide any response to emails.