Renton Collections Inc

In response to the complaint submitted by *** *** we would like to try and address his concerns. This complaint is full of errors. We have spoken with Mr*** on several occasions. One of the contacts was on October in which Mr *** decided to use profanity and
hang up the phone on us. When contacted again we offered Mr *** a payment plan on his account, in which he declined. We then followed up with numerous letters to his home notifying him of the balance due.On January we attempted to call again and the phone was picked up and hung up (our company does not block calls, thus shows up on caller ID).Simply stated, Mr *** complaint that he shouldn't pay the bill or complain to the Revdex.com about not being contacted is incorrect. We have contacted Mr *** several times, have had no success, and will continue collection efforts.Mr *** should also be made aware that he has total collection accounts, not just the one in question.If Mr *** would like to contact our office and pay the balance(s) in full, we would be happy to report to the credit bureau that the account(s) are paid.I hope this concludes the matter.*** ***Renton Collections Inc.*** ***

Complaint: ***I am rejecting this response because:it is funny how this company continues to be agresive in their communication with meI have sent in our written requestAs the company feels a need to post a paragraph from the FDCPA make note that the law does not require the letter to be sent certified mailIf the company cannot keep track of the letters they receive that is not the fault of myself or my wife.
I I will be happy to have my lawyer contact the company if they provide me with their attorneys informationI am tired of dealing with a company that blatantly violates the FDCPAEvery communication we have with this company is abusive and disrespectfulI have already filed a complaint with the FTC. Sincerely,*** ***

In response to the rejection made by Mr***, we would like to try and address his concerns.We are unclear as to what Mr*** requests to make this complaint resolved? If Mr*** would like a statement of his accounts, we would be happy to send yet another one to his home address provided.Another option is for Mr*** to visit our office at: *** *** *** ***, Renton, Wa and we would be happy to provide a statement of his accounts.Sending in a complaint about one of my employees doesn't seem to be a complaint. If Mr*** would have paid the provider or made payment when requested thru US Mail, he would never have to speak with anyone at my office.The accounts are on Mr***s credit history and he wants Renton Collections Inc to settle. We are unable to do so once the account(s) are reported to a bureau.I hope this resolves the complaint submitted by Mr***.Renton Collections Inc

In response to the complaint submitted by Mr***, we would like to try and address his concerns
Mr*** claims he has sent a no contact, or cease and desist letter to our office. To date, we have not received any documentation from Mr*** stating not to contact him or his
spouse. If Mr*** would like to provide proof of such statement, we would be happy to adhere to his request(s). At this time, verbal authorization, or verbal demands are not worthy or noting
Currently, the account is on hold pending investigation from our client
Mr*** can file as many complaints and to as many people or companies he chooses, but until he can prove what he is saying, it's all false.
Please close this matter

In response to the complaint submitted by Ms*** we would like to try and address her concerns. Renton Collections Incis issuing a refund to Ms*** for $today. If she does not receive our refund check by Monday, May 11th, please call me directly at *** ***
***PresidentRenton Collections Inc

Complaint: ***I am rejecting this response because:
I still have not received the statements supposedly sent to me on the 18th of October. Even if these were sent from out of state I should have received them by now. Can you please provide the PO Box/address information that these are being sent from?
Also, why can't you email me the notices since you have them at your office and I could get them right away?
I will continue to check my mail this evening in hopes that they arrive. If I do not get them by tomorrow either I will pick them up from your office on Wednesday, or send someone to pick them up. If I send someone I will be sure to give them a letter
stating they have my permission to pick them up.Sincerely,*** ***

In response to the rejection of our response from *** we would like to try again to address her concerns
*** is stating demands and doesn't like the way our agent speaks to her. We have, in addressing her concerns, taken the collector in question off of her account (he will not be calling her ever again). Due to ***'s unhappiness with our agents we will not have a manager call her. She may contact our office at *** and request extension ***
To date, no payments have been made on the account
*** is welcome to log onto our website @ www.rentoncollections.com and pay as well (this prevents having to speak with an agent).
Again, Renton Collections Incwill not be calling the ***s regarding this account. We are moving forward on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***

Complaint: ***I am rejecting this response because:
I was never told I had different collection accounts in their systemI will need time to confirm each account with the providerFurther, they have had my phone number to contact me. If they have tried to reach me regarding these delinquent accounts they do not leave messages. I was told by MsM*** on 10/18/that they sent a notice on 9/12/16. I did not receive the notices and have checked my mail every day. Again, I called later in September after I made a payment on one account to find out where the notices were. I was told they were being sent from a P.OBox address out of state and should receive them soon. When I hadn't received them by 10/18/I called again (I do not know about the 10/16/date they are referring to-that is a Sunday by the way). I am waiting to receive the notices they sent to me yesterday. I did mention I would come to their office if need be but it is inconvenient for me to do so and there is absolutely no reason I should not receive the notices in the mail. I also want any interest to stop accruing until this is resolved as this is getting dragged out. They have my correct address and, as I previously stated, I get ALL my mail.
Perhaps they can FedEx/UPS the notices at their expense which will be accepted at my apartment management office or send the notices registered mail. Again, there is no reason I should not receive these notices
Sincerely,*** ***

The burden of proof is not on me to prove or disprove what I have statedThe agency has been notified several times not to contact usI have even confirmed with the lender that the account was placed on hold since January It is odd that the agency will say that I am lying to try and protect their violation of the FDCPAIt is clear that the agency has violated the law but instead of accepting that their employees made a mistake it is easier for them to say I am a liar.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

In response to the complaint filed by *** *** we would like to try and address her concerns
The account(s) in question have been in our office for over a year, at which time we have called and contacted the consumers but to no avail as no monies have been received on the account
It seems
*** *** complaint stems from our representatives requesting that she call us back rather than our office continuing to contact her. We will not call MrsOr *** *** again in the future. If *** *** would like to contact our office and pay monies on her account, our phone number is *** ***
I hope this concludes the matter

In response to the complaint submitted by [redacted], we would like to try and address the concerns.
Renton Collections Inc was awarded judgment on the account(s) in question on 4/27/2015.  We have been submitting garnishments to the employer and they have been met in a timely fashion and the...

balance is being reduced.
Currently, there is a small balance remaining.  Any paperwork needed can be retrieved from the court.  We cannot send billing information to the consumer while garnishing their wages, this is considered harassment, or double billing.
Please close this matter as this complaint is un-warranted.

In response to the complaint submitted by [redacted] we would like to try and address her concerns.We spoke to [redacted] in 2014 regarding the outstanding balance she had with [redacted]. It was at this time she refused to speak with us regarding the bill.  We again spoke to her in January...

of 2015 and again [redacted] refused to pay or discuss the account with us.It wasn't until she pulled her credit report and found the item in question on her report that she wanted to divert our attempts and pay our client.  We do show the account paid in full and will report that the account is paid to the credit bureau.  We will not remove the account from her credit and the account was validated and ignored....I hope this concludes the matter.Thank you-Renton Collections Inc.[redacted]

Complaint: [redacted]I am rejecting this response because:Thank you for refunding the $50.00 I will look for it in the mail. Can you confirm this account will be paid in full at $449.29?  If you can confirm this account is paid in full at that amount after the refund has been issued this complaint will be resolved. Sincerely,[redacted]

In response to the complaint submitted by [redacted] we would like to try and address her concerns.
When a consumer notifies us that they have an Attorney, or that an Attorney is handling their case it is considered harassment for us to speak with the consumer at that point.  Ms. [redacted]...

continues to contact our office and we simply request when she calls that she have her Attorney contact us and we are not allowed to speak with a consumer when represented.
Currently, the account in question is closed and Renton Collections Inc. has agreed to write off the remaining balance.  No monies are owed at this time.
I hope this helps is the resolution of this complaint.  If Ms. [redacted] needs further information, we suggest having her Attorney contact our office.
 
Thank you-
Renton Collections Inc.
(425) 255-8231

Complaint: [redacted]I am rejecting this response because: This does not at all address my concern. Mrs. M[redacted] is a vicious and abusive employee. After reviewing the dozens of complaints made against Renton collections I can see that I am not the only person who has been treated so miserably. Even as far back as 1/1/2014 a complaint was filed about a supervisor who behaved in the exact same manner, so uncannily the same that it could not but have been anyone but Mrs. M[redacted], to which RCI replied that "we have reviewed the file and spoken with the supervisor in question [redacted] and would agree with [redacted] that her tone and actions were harsh and unnecessary. [redacted] has been counseled and reprimanded with the outcome of our discussions added to her personal employee file." Yet the same behaviors continue time and again throughout the complaints. This person is abusive and it seems now that RCI condones their abusive behavior.Furthermore, once again I am left without the information I requested, and this time I am not going to repeat my request.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

In response to the complaint filed by [redacted], we would like to try and address her concerns.It is company policy as well as usual collection practices to update, verify, and confirm that the person with whom we are speaking to is in fact that person.  If Ms. [redacted] is uncomfortable with...

this, we can suggest she log onto our website at":www.rentoncollections.com and pay the account on line using account # [redacted].Ms. [redacted] refused to verify her address, thus we cannot send her a statement of the account.  One more alternative is for Ms. [redacted] to visit our office at: [redacted], Renton 98055 and we would be happy to provide her a statement and receipt once the account is paid.I hope this concludes the matter.Jay C[redacted]Renton Collections Inc.[redacted]

In response the complaint submitted by Mohamed, we would like to try and address the concerns. Firstly, providing proof of such accusations would be helpful.  Possibly a copy of "said" credit report?  Secondly, the first account [redacted] does not belong to Mohamed and he...

possible has the wrong account number.Thirdly, the next account mentioned is #[redacted].  This account is still open and owed, thus the credit reporting is accurate.  They may contact our office and pay in full at which time we will appropriately report the account as paid in full. Please close this erroneous complaint.

What I am uncomfortable with is having a member of your management team raise her voice, tell me in a rude manner that she refuses to let me pay off a debt, then tell me she doesn't have time for me and terminating the call. I was treated in such a poor manner from a business that is supposed to be at the very least professional. I deserve to be treated with respect. I think a way to solve this is for you to take responsibility for you employees actions and to compensate me in some way, for YOU to make this right. The issue was never me needing an alternative to making a payment, the issue is how hostile your employee got with someone who simply refused to update an address.