Renton Collections Inc

In response to the complaint submitted by Ms. [redacted] we would like to try and address her concerns.Renton Collections Inc. has sent two notices of receipt to the address provided and have not received a mail return notice from the USPS so we have to assume she has received them.In an effort to...

resolve the issue we would like to extend an invitation to our office to physically pick-up any receipts or notices she would need.  It would seem mailing yet another receipt would be uneventful.Our office is located in Renton, Wa. @ 211 Morris Ave. S

Complaint: [redacted]I am rejecting this response because: This account was pulled from Renton collections. They have nothing to do with this matter. Again, I was NOT aware that I had to pay Renton collections directly. [redacted] did not make me aware of this. They told me I could pay them when I was inquiring about it and they pulled it out of collections. I paid in full. This is not their collection, there fore they should have no interest in this matter. Sincerely,[redacted]

this is a completely invalid statement. I have been paying $100-$50 per month for the last six months I have had I had a higher starting debt and I'm down to $3300 this is a farce and again I have legitimate proof including credit card statements proving they are charging my bank account and/or credit card once again showing that I've been paying a debt that I don't see even is mine. They refuse to give me the information and once again this company is lying. They are privately saying that I did not pay for something yes they have not been dealing with me since 2013  as I moved from Seattle and they did not even have my updated address. Once again I have credit card statements bank statements proving that I am paying the fees. I want them to send me a full bill with the doctors information exactly where I owed it at all that information detailing my conversation they should be recorded.    They have been pulling out credit and debt withdraws from my bank accounts for the past six months they are illegal fraudulent liars and I will not stop until they prove that I have not been paying on this farce bill. There are three bills totaling a sum of 3300+ dollars I have paid on these bills and they do not seem to be going towards the debt. This is illegal they are legitimate and I am tired of dealing with their flase approaches.  I think I'm in the right here when they have 45 other people claiming the same exact thing in the past 12 months plus they record the conversations and when I asked to speak a manager they change their names change the information this company should be out of business Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

In response to the complaint submitted by [redacted], we would like to try and address her concerns.A summons and complaint was served at her home address on June 18, 2015, thus Renton Collections Inc. has incurred attorney fees, court costs, filing fees and interest on the account.We apologize...

if [redacted] feels our collector treated her poorly but the recording was reviewed and there was no violation of the FDCPA.At this time if [redacted] would like to clear the balance and not have a judgment entered against her, we suggest submitted a payment of $949.07 and we will clear the collection account and remove our pending legal action.I hope this concludes the matter.Renton Collections Inc.

In response to the complaint submitted we would like to try and address the concerns.
At no time have we received proof of "said" payment, and as a third party we are not allowed to speak with her Insurance company.
For the sake of our client and the cost of answering complaints regarding $12...

notices, we have chosen to cancel the account from collections.  At no time was this account reported to any credit bureaus.
 
Renton Collections Inc.

In response to the complaint submitted by [redacted], we would like to try and address her concerns.[redacted] may contact Renton Collections Inc several ways:1. www.rentoncollections.com2. Our mailing address is:  Po Box [redacted], Renton Wa. 980573. Our physical address is:  [redacted]...

[redacted] Renton Wa. 980554. Contact our office at[redacted] between 7AM-5PM Monday-Friday.It seems [redacted] is simply asking to communicate with our office.  I have provided the information to contact our office and if [redacted] would like us to contact her, we would gladly place a call to her to discuss her accounts.Simply because Renton Collections Inc has a bad rating or bad reviews is not a reason to not pay bills.  These consumers have been collected on from Renton Collections Inc and NONE of them are our customers as we did not ask them to be in collections.  With regards to calling [redacted] at her place of employment, we are confused with her statement about calling her at work?  We will stop calling her place of employment, but suggest [redacted] look up collection law prior to filing a erroneous complaint.We hope this resolves this complaint,Renton Collections Inc.

In response the complaint submitted by Mr. [redacted], we would like to try and address his concerns.We did receive the letter from Mr. [redacted].  The information (Validation of accounts) was sent out in the mail yesterday 7/29/15.  The reason for the delay is sending is:1. Needed to verify...

the information from our client2. Requested documentation to support collection item from clientThe request has been completed, furthermore, Mr. [redacted] emailed our office for clarity.  We responded communicating that the information was being sent that day.Please consider closing this complaint.

In response to the complaint submitted by [redacted], we would like to try and address her concerns.
We have been in communication with [redacted] since 2013 and have checked with our client(s) regarding payment made.  At this time there are no payments made to our client(s) for the accounts we are...

attempting to collect on.
Ms. [redacted] also has additional accounts other than the accounts mentioned via this complaint.
Renton Collections Inc. is a viable company and has been in business since 1981.  She is welcome to visit our office and retrieve a copy of her bills, and hopefully at that time she will reconsider her statements and pay on the outstanding balance(s).
 
Thank you-
Renton Collections Inc.

Complaint: [redacted]I am rejecting this response because: your agent was not willing to work with me. I asked him to please call me back and I would set up payment arrangements. He stated he would not call me. I've left a message for a supervisor and still haven't heard back. I will not be verbally abused by [redacted]. I would like a direct contact to a supervisor.

In response to the complaint submitted by [redacted] we would like to try and address the concerns.
There are currently 7 different collection accounts in our system for [redacted].  We have sent a notice on each of the accounts and most recently (10/16/2016) [redacted] stated she would be coming to our...

office to pick up her bills and she was not receiving our notices.
We would be happy to provide her these notices upon visiting our office at [redacted] 
Please also note we have made another attempt on 10-18-16 to send another notice to [redacted] in hopes this one is received.
 
Please close this erroneous complaint.

In response to the complaint submitted, we would like to address the concerns.We are unclear as to what the consumer is asking for.  The balance on the account(s) was paid on 4/21/17.We will send out a receipt of said payment if this would make the consumer satisfied, but still unclear as to...

what is desired.Please contact Ms. Martinez if further information (other than the receipt) is needed.Renton Collections Inc.

Attn: [redacted] Re: [redacted] Dear [redacted]: In response to the complaint submitted by [redacted], we would like to try and address her concerns. Ms. [redacted] paid her account on April 9, 2015. She stated that one of our representatives misquoted the balance of her account and that Ms. [redacted] expects a refund in the amount of $50.00. Although we disagreed with this, in an effort to make good faith attempts, we sent Ms. [redacted] a refund check in the amount of $50.00 (check #[redacted]). This check has cleared and has been cashed. If Ms. [redacted] is unsatisfied with our response we would like to try and understand what more we can do to make the complaint satisfactory. Please consider the matter closed as Renton Collections Inc. completed all required tasks.

In response to the unresolved complaint, we have mailed two statements showing the accounts in question are paid in full.  We dont see a reason to continue to mail statements that the consumer is not receiving.  We are located less than 10 miles from the complainant and are willing to provide the documents if they want to visit our office.This complaint should not be unresolved simply because the consumer is stating they didnt receive them...?

In response to the third dispute by Mr. [redacted], I would like to try and address his concerns.
Please refer to our website @ www.rentoncollections.com and under the "legal" tab, you will find our attorney information.
We did not receive a letter of dispute from Mr. [redacted] and the burden of proof falls on him.  Certified mail in NOT required.  We have a physical location to deliver, we have a website, a fax, any many options to send dispute or no contact items to our office.  We apologize if this is frustrating to Mr. [redacted] as obviously it is, but again we will not contact Mr. [redacted] again via phone regarding this matter.  All we ask is for a copy of "SAID" letter for our records. 
Please close this matter for these reasons:
-We will not contact Mr. [redacted] by phone. 
-Mr. [redacted] has YET to provide any proof, and now claims he doesn't have to!
-If every consumer claimed they sent a letter, yet couldn't prove it or validate it, we would not have a business.

In response to the complaint submitted by Mr. [redacted] I would like to try and address his concerns.Once an account is on the consumers credit report we cannot negotiate the funds needed to clear this account. Mr. [redacted] was trying to offer a settlement and this cannot be done.The interest charge is...

1%/month and Renton Collections Inc. is the one who charges this interest.If Mr. [redacted] would like to clear his balance and show his collection as paid, we will accept the balance of $370.80.I hope this concludes the matter.Jay C[redacted]Renton Collections Inc.

In response to the complaint submitted by [redacted] we would like to try and address the concerns.The date of service on the account in question was July 2014.  My client has waited almost a year for payment on the account.  [redacted] should have contacted the medical facility shortly after her...

visit.BY LAW, we are allowed to charge interest at 1% month, so to request reimbursement for a legitimate charge is not valid.A notice was mailed to the address [redacted] provided my client and Renton Collections Inc sent a notice of collection to that address on 03/09/15 and did get a forwarding address from the Post Office.I hope this concludes the matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they mentioned on a recorded line That they waived the interes at 50% not the attorneys fees. I will accept the complaint for now until I see the settlement papers to make sure they waived the interest and not attorneys fees. 
Sincerely, [redacted]

In response to the rejection submitted by [redacted] we would like to try and address her comments and concerns.[redacted] is misunderstanding what happened to the account.  The account in question was assigned to Renton Collections Inc on 11/29/2012.   When we contacted [redacted] to pay the bill she hung up on us and refused to discuss the account.She THEN contacted [redacted] and inquired about the bill, at which time she paid it.At no time has [redacted] ever canceled the account.  This is fact and can be verified by our contact at [redacted] (will provide if needed). [redacted] instead simply reported the payment to Renton Collections Inc, when then billed [redacted] for our commission, and the account is now zero balance, paid in full.We hope this concludes and closes the matter.  Simply because [redacted] states that she paid [redacted] (which is true), doesn't mean that [redacted] withdrew the account from Renton Collections Inc.  We took the payment and marked her account as paid in full.....

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I verified with Radia there was an error in the $12 collection.
Sincerely, [redacted]

In response to the complaint submitted by Ms [redacted], we would like to try and address her concerns.Ms [redacted] did have two accounts in collections, both for [redacted] that are now paid.The dates of service were: 10/11/12 & 07/1/14.We originally sent notices of collections to the address...

provided and did not receive notification back from the post office that the address changed so we can assume she was notified of the collection accounts.The accounts are paid in full and we have notified the credit bureau that they are paid, we have not removed them, nor taken them off as we have no obligation to do so.I hope this concludes the matter.[redacted]Renton Collections Inc.[redacted]