In response to the complaint submitted by [redacted] , we would like to try and address her concerns[redacted] may contact Renton Collections Inc several ways:www.rentoncollections.comOur mailing address is: Po Box ***, Renton WaOur physical address is: [redacted] [redacted] Renton WaContact our office at [redacted] between 7AM-5PM Monday-Friday.It seems [redacted] is simply asking to communicate with our office I have provided the information to contact our office and if [redacted] would like us to contact her, we would gladly place a call to her to discuss her accounts.Simply because Renton Collections Inc has a bad rating or bad reviews is not a reason to not pay bills These consumers have been collected on from Renton Collections Inc and NONE of them are our customers as we did not ask them to be in collections With regards to calling [redacted] at her place of employment, we are confused with her statement about calling her at work? We will stop calling her place of employment, but suggest [redacted] look up collection law prior to filing a erroneous complaint.We hope this resolves this complaint,Renton Collections Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough they mentioned on a recorded line That they waived the interes at 50% not the attorneys feesI will accept the complaint for now until I see the settlement papers to make sure they waived the interest and not attorneys fees Sincerely, [redacted]
this is a completely invalid statementI have been paying $100-$per month for the last six months I have had I had a higher starting debt and I'm down to $this is a farce and again I have legitimate proof including credit card statements proving they are charging my bank account and/or credit card once again showing that I've been paying a debt that I don't see even is mineThey refuse to give me the information and once again this company is lyingThey are privately saying that I did not pay for something yes they have not been dealing with me since as I moved from Seattle and they did not even have my updated addressOnce again I have credit card statements bank statements proving that I am paying the feesI want them to send me a full bill with the doctors information exactly where I owed it at all that information detailing my conversation they should be recorded They have been pulling out credit and debt withdraws from my bank accounts for the past six months they are illegal fraudulent liars and I will not stop until they prove that I have not been paying on this farce billThere are three bills totaling a sum of 3300+ dollars I have paid on these bills and they do not seem to be going towards the debtThis is illegal they are legitimate and I am tired of dealing with their flase approaches I think I'm in the right here when they have other people claiming the same exact thing in the past months plus they record the conversations and when I asked to speak a manager they change their names change the information this company should be out of business Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
In response to the complaint submitted by [redacted] ***, we would like to try and address her concerns.A summons and complaint was served at her home address on June 18, 2015, thus Renton Collections Inchas incurred attorney fees, court costs, filing fees and interest on the account.We apologize if [redacted] feels our collector treated her poorly but the recording was reviewed and there was no violation of the FDCPA.At this time if [redacted] would like to clear the balance and not have a judgment entered against her, we suggest submitted a payment of $and we will clear the collection account and remove our pending legal action.I hope this concludes the matter.Renton Collections Inc
Attn: [redacted] Re: [redacted] / [redacted] Dear ***: In response to the complaint submitted by [redacted] ***, we would like to try and address her concernsMs [redacted] paid her account on April 9, She stated that one of our representatives misquoted the balance of her account and that Ms [redacted] expects a refund in the amount of $Although we disagreed with this, in an effort to make good faith attempts, we sent Ms [redacted] a refund check in the amount of $(check # [redacted] )This check has cleared and has been cashedIf Ms [redacted] is unsatisfied with our response we would like to try and understand what more we can do to make the complaint satisfactoryPlease consider the matter closed as Renton Collections Inccompleted all required tasks
In response to the complaint submitted by Ms ***, we would like to try and address her concerns.Ms [redacted] did have two accounts in collections, both for [redacted] that are now paid.The dates of service were: 10/11/& 07/1/14.We originally sent notices of collections to the address provided and did not receive notification back from the post office that the address changed so we can assume she was notified of the collection accounts.The accounts are paid in full and we have notified the credit bureau that they are paid, we have not removed them, nor taken them off as we have no obligation to do so.I hope this concludes the matter[redacted] Renton Collections Inc[redacted]
In response to the unresolved complaint, we have mailed two statements showing the accounts in question are paid in full We dont see a reason to continue to mail statements that the consumer is not receiving We are located less than miles from the complainant and are willing to provide the documents if they want to visit our office.This complaint should not be unresolved simply because the consumer is stating they didnt receive them...?
In response to the complaint submitted by [redacted] we would like to try and address her concerns.We spoke to [redacted] in regarding the outstanding balance she had with [redacted] ***It was at this time she refused to speak with us regarding the bill We again spoke to her in January of and again [redacted] refused to pay or discuss the account with us.It wasn't until she pulled her credit report and found the item in question on her report that she wanted to divert our attempts and pay our client We do show the account paid in full and will report that the account is paid to the credit bureau We will not remove the account from her credit and the account was validated and ignored....I hope this concludes the matter.Thank you-Renton Collections Inc[redacted]
Complaint: [redacted] I am rejecting this response because: This account was pulled from Renton collectionsThey have nothing to do with this matterAgain, I was NOT aware that I had to pay Renton collections directly [redacted] did not make me aware of thisThey told me I could pay them when I was inquiring about it and they pulled it out of collectionsI paid in fullThis is not their collection, there fore they should have no interest in this matterSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI verified with Radia there was an error in the $collection Sincerely, [redacted] ***
In response to the complaint submitted by [redacted] we would like to try and address her concerns When a consumer notifies us that they have an Attorney, or that an Attorney is handling their case it is considered harassment for us to speak with the consumer at that point Ms*** continues to contact our office and we simply request when she calls that she have her Attorney contact us and we are not allowed to speak with a consumer when represented Currently, the account in question is closed and Renton Collections Inchas agreed to write off the remaining balance No monies are owed at this time I hope this helps is the resolution of this complaint If Ms [redacted] needs further information, we suggest having her Attorney contact our office Thank you- Renton Collections Inc (425) 255-
In response to the complaint submitted by Ms [redacted] we would like to try and address her concerns.Renton Collections Inchas sent two notices of receipt to the address provided and have not received a mail return notice from the USPS so we have to assume she has received them.In an effort to resolve the issue we would like to extend an invitation to our office to physically piany receipts or notices she would need It would seem mailing yet another receipt would be uneventful.Our office is located in Renton, Wa@ Morris AveS
Complaint: [redacted] I am rejecting this response because: This does not at all address my concernMrsM [redacted] is a vicious and abusive employeeAfter reviewing the dozens of complaints made against Renton collections I can see that I am not the only person who has been treated so miserablyEven as far back as 1/1/a complaint was filed about a supervisor who behaved in the exact same manner, so uncannily the same that it could not but have been anyone but MrsM [redacted] , to which RCI replied that "we have reviewed the file and spoken with the supervisor in question [redacted] and would agree with [redacted] that her tone and actions were harsh and unnecessary [redacted] has been counseled and reprimanded with the outcome of our discussions added to her personal employee file." Yet the same behaviors continue time and again throughout the complaintsThis person is abusive and it seems now that RCI condones their abusive behavior.Furthermore, once again I am left without the information I requested, and this time I am not going to repeat my request.Sincerely, [redacted]
In response to the rejection submitted by [redacted] we would like to try and address her comments and concerns[redacted] is misunderstanding what happened to the account The account in question was assigned to Renton Collections Inc on 11/29/ When we contacted [redacted] to pay the bill she hung up on us and refused to discuss the account.She THEN contacted [redacted] and inquired about the bill, at which time she paid it.At no time has [redacted] ever canceled the account This is fact and can be verified by our contact at [redacted] (will provide if needed) [redacted] instead simply reported the payment to Renton Collections Inc, when then billed [redacted] for our commission, and the account is now zero balance, paid in full.We hope this concludes and closes the matter Simply because [redacted] states that she paid [redacted] (which is true), doesn't mean that [redacted] withdrew the account from Renton Collections Inc We took the payment and marked her account as paid in full
In response the complaint submitted by Mr [redacted] , we would like to try and address his concerns.We did receive the letter from Mr [redacted] The information (Validation of accounts) was sent out in the mail yesterday 7/29/ The reason for the delay is sending is:Needed to verify the information from our clientRequested documentation to support collection item from clientThe request has been completed, furthermore, Mr [redacted] emailed our office for clarity We responded communicating that the information was being sent that day.Please consider closing this complaint
In response to the complaint submitted by [redacted] we would like to try and address the concerns.The date of service on the account in question was July My client has waited almost a year for payment on the account [redacted] should have contacted the medical facility shortly after her visit.BY LAW, we are allowed to charge interest at 1% month, so to request reimbursement for a legitimate charge is not valid.A notice was mailed to the address [redacted] provided my client and Renton Collections Inc sent a notice of collection to that address on 03/09/and did get a forwarding address from the Post Office.I hope this concludes the matter
In response to the complaint submitted, we would like to address the concerns.We are unclear as to what the consumer is asking for The balance on the account(s) was paid on 4/21/17.We will send out a receipt of said payment if this would make the consumer satisfied, but still unclear as to what is desired.Please contact MsMartinez if further information (other than the receipt) is needed.Renton Collections Inc
In response the complaint submitted by Mohamed, we would like to try and address the concernsFirstly, providing proof of such accusations would be helpful Possibly a copy of "said" credit report? Secondly, the first account [redacted] does not belong to Mohamed and he possible has the wrong account number.Thirdly, the next account mentioned is # [redacted] This account is still open and owed, thus the credit reporting is accurate They may contact our office and pay in full at which time we will appropriately report the account as paid in fullPlease close this erroneous complaint
In response to the complaint submitted by Mr [redacted] I would like to try and address his concerns.Once an account is on the consumers credit report we cannot negotiate the funds needed to clear this accountMr [redacted] was trying to offer a settlement and this cannot be done.The interest charge is 1%/month and Renton Collections Incis the one who charges this interest.If Mr [redacted] would like to clear his balance and show his collection as paid, we will accept the balance of $370.80.I hope this concludes the matter.Jay C***Renton Collections Inc
In response to the complaint submitted we would like to try and address the concerns At no time have we received proof of "said" payment, and as a third party we are not allowed to speak with her Insurance company For the sake of our client and the cost of answering complaints regarding $ notices, we have chosen to cancel the account from collections At no time was this account reported to any credit bureaus Renton Collections Inc
In response to the complaint submitted by [redacted] , we would like to try and address her concerns[redacted] may contact Renton Collections Inc several ways:www.rentoncollections.comOur mailing address is: Po Box ***, Renton WaOur physical address is: [redacted] [redacted] Renton WaContact our office at [redacted] between 7AM-5PM Monday-Friday.It seems [redacted] is simply asking to communicate with our office I have provided the information to contact our office and if [redacted] would like us to contact her, we would gladly place a call to her to discuss her accounts.Simply because Renton Collections Inc has a bad rating or bad reviews is not a reason to not pay bills These consumers have been collected on from Renton Collections Inc and NONE of them are our customers as we did not ask them to be in collections With regards to calling [redacted] at her place of employment, we are confused with her statement about calling her at work? We will stop calling her place of employment, but suggest [redacted] look up collection law prior to filing a erroneous complaint.We hope this resolves this complaint,Renton Collections Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough they mentioned on a recorded line That they waived the interes at 50% not the attorneys feesI will accept the complaint for now until I see the settlement papers to make sure they waived the interest and not attorneys fees Sincerely, [redacted]
this is a completely invalid statementI have been paying $100-$per month for the last six months I have had I had a higher starting debt and I'm down to $this is a farce and again I have legitimate proof including credit card statements proving they are charging my bank account and/or credit card once again showing that I've been paying a debt that I don't see even is mineThey refuse to give me the information and once again this company is lyingThey are privately saying that I did not pay for something yes they have not been dealing with me since as I moved from Seattle and they did not even have my updated addressOnce again I have credit card statements bank statements proving that I am paying the feesI want them to send me a full bill with the doctors information exactly where I owed it at all that information detailing my conversation they should be recorded They have been pulling out credit and debt withdraws from my bank accounts for the past six months they are illegal fraudulent liars and I will not stop until they prove that I have not been paying on this farce billThere are three bills totaling a sum of 3300+ dollars I have paid on these bills and they do not seem to be going towards the debtThis is illegal they are legitimate and I am tired of dealing with their flase approaches I think I'm in the right here when they have other people claiming the same exact thing in the past months plus they record the conversations and when I asked to speak a manager they change their names change the information this company should be out of business Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
In response to the complaint submitted by [redacted] ***, we would like to try and address her concerns.A summons and complaint was served at her home address on June 18, 2015, thus Renton Collections Inchas incurred attorney fees, court costs, filing fees and interest on the account.We apologize if [redacted] feels our collector treated her poorly but the recording was reviewed and there was no violation of the FDCPA.At this time if [redacted] would like to clear the balance and not have a judgment entered against her, we suggest submitted a payment of $and we will clear the collection account and remove our pending legal action.I hope this concludes the matter.Renton Collections Inc
Attn: [redacted] Re: [redacted] / [redacted] Dear ***: In response to the complaint submitted by [redacted] ***, we would like to try and address her concernsMs [redacted] paid her account on April 9, She stated that one of our representatives misquoted the balance of her account and that Ms [redacted] expects a refund in the amount of $Although we disagreed with this, in an effort to make good faith attempts, we sent Ms [redacted] a refund check in the amount of $(check # [redacted] )This check has cleared and has been cashedIf Ms [redacted] is unsatisfied with our response we would like to try and understand what more we can do to make the complaint satisfactoryPlease consider the matter closed as Renton Collections Inccompleted all required tasks
In response to the complaint submitted by Ms ***, we would like to try and address her concerns.Ms [redacted] did have two accounts in collections, both for [redacted] that are now paid.The dates of service were: 10/11/& 07/1/14.We originally sent notices of collections to the address provided and did not receive notification back from the post office that the address changed so we can assume she was notified of the collection accounts.The accounts are paid in full and we have notified the credit bureau that they are paid, we have not removed them, nor taken them off as we have no obligation to do so.I hope this concludes the matter[redacted] Renton Collections Inc[redacted]
In response to the unresolved complaint, we have mailed two statements showing the accounts in question are paid in full We dont see a reason to continue to mail statements that the consumer is not receiving We are located less than miles from the complainant and are willing to provide the documents if they want to visit our office.This complaint should not be unresolved simply because the consumer is stating they didnt receive them...?
In response to the complaint submitted by [redacted] we would like to try and address her concerns.We spoke to [redacted] in regarding the outstanding balance she had with [redacted] ***It was at this time she refused to speak with us regarding the bill We again spoke to her in January of and again [redacted] refused to pay or discuss the account with us.It wasn't until she pulled her credit report and found the item in question on her report that she wanted to divert our attempts and pay our client We do show the account paid in full and will report that the account is paid to the credit bureau We will not remove the account from her credit and the account was validated and ignored....I hope this concludes the matter.Thank you-Renton Collections Inc[redacted]
Complaint: [redacted] I am rejecting this response because: This account was pulled from Renton collectionsThey have nothing to do with this matterAgain, I was NOT aware that I had to pay Renton collections directly [redacted] did not make me aware of thisThey told me I could pay them when I was inquiring about it and they pulled it out of collectionsI paid in fullThis is not their collection, there fore they should have no interest in this matterSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI verified with Radia there was an error in the $collection Sincerely, [redacted] ***
In response to the complaint submitted by [redacted] we would like to try and address her concerns When a consumer notifies us that they have an Attorney, or that an Attorney is handling their case it is considered harassment for us to speak with the consumer at that point Ms*** continues to contact our office and we simply request when she calls that she have her Attorney contact us and we are not allowed to speak with a consumer when represented Currently, the account in question is closed and Renton Collections Inchas agreed to write off the remaining balance No monies are owed at this time I hope this helps is the resolution of this complaint If Ms [redacted] needs further information, we suggest having her Attorney contact our office Thank you- Renton Collections Inc (425) 255-
In response to the complaint submitted by Ms [redacted] we would like to try and address her concerns.Renton Collections Inchas sent two notices of receipt to the address provided and have not received a mail return notice from the USPS so we have to assume she has received them.In an effort to resolve the issue we would like to extend an invitation to our office to physically piany receipts or notices she would need It would seem mailing yet another receipt would be uneventful.Our office is located in Renton, Wa@ Morris AveS
Complaint: [redacted] I am rejecting this response because: This does not at all address my concernMrsM [redacted] is a vicious and abusive employeeAfter reviewing the dozens of complaints made against Renton collections I can see that I am not the only person who has been treated so miserablyEven as far back as 1/1/a complaint was filed about a supervisor who behaved in the exact same manner, so uncannily the same that it could not but have been anyone but MrsM [redacted] , to which RCI replied that "we have reviewed the file and spoken with the supervisor in question [redacted] and would agree with [redacted] that her tone and actions were harsh and unnecessary [redacted] has been counseled and reprimanded with the outcome of our discussions added to her personal employee file." Yet the same behaviors continue time and again throughout the complaintsThis person is abusive and it seems now that RCI condones their abusive behavior.Furthermore, once again I am left without the information I requested, and this time I am not going to repeat my request.Sincerely, [redacted]
In response to the rejection submitted by [redacted] we would like to try and address her comments and concerns[redacted] is misunderstanding what happened to the account The account in question was assigned to Renton Collections Inc on 11/29/ When we contacted [redacted] to pay the bill she hung up on us and refused to discuss the account.She THEN contacted [redacted] and inquired about the bill, at which time she paid it.At no time has [redacted] ever canceled the account This is fact and can be verified by our contact at [redacted] (will provide if needed) [redacted] instead simply reported the payment to Renton Collections Inc, when then billed [redacted] for our commission, and the account is now zero balance, paid in full.We hope this concludes and closes the matter Simply because [redacted] states that she paid [redacted] (which is true), doesn't mean that [redacted] withdrew the account from Renton Collections Inc We took the payment and marked her account as paid in full
In response the complaint submitted by Mr [redacted] , we would like to try and address his concerns.We did receive the letter from Mr [redacted] The information (Validation of accounts) was sent out in the mail yesterday 7/29/ The reason for the delay is sending is:Needed to verify the information from our clientRequested documentation to support collection item from clientThe request has been completed, furthermore, Mr [redacted] emailed our office for clarity We responded communicating that the information was being sent that day.Please consider closing this complaint
In response to the complaint submitted by [redacted] we would like to try and address the concerns.The date of service on the account in question was July My client has waited almost a year for payment on the account [redacted] should have contacted the medical facility shortly after her visit.BY LAW, we are allowed to charge interest at 1% month, so to request reimbursement for a legitimate charge is not valid.A notice was mailed to the address [redacted] provided my client and Renton Collections Inc sent a notice of collection to that address on 03/09/and did get a forwarding address from the Post Office.I hope this concludes the matter
In response to the complaint submitted, we would like to address the concerns.We are unclear as to what the consumer is asking for The balance on the account(s) was paid on 4/21/17.We will send out a receipt of said payment if this would make the consumer satisfied, but still unclear as to what is desired.Please contact MsMartinez if further information (other than the receipt) is needed.Renton Collections Inc
In response the complaint submitted by Mohamed, we would like to try and address the concernsFirstly, providing proof of such accusations would be helpful Possibly a copy of "said" credit report? Secondly, the first account [redacted] does not belong to Mohamed and he possible has the wrong account number.Thirdly, the next account mentioned is # [redacted] This account is still open and owed, thus the credit reporting is accurate They may contact our office and pay in full at which time we will appropriately report the account as paid in fullPlease close this erroneous complaint
In response to the complaint submitted by Mr [redacted] I would like to try and address his concerns.Once an account is on the consumers credit report we cannot negotiate the funds needed to clear this accountMr [redacted] was trying to offer a settlement and this cannot be done.The interest charge is 1%/month and Renton Collections Incis the one who charges this interest.If Mr [redacted] would like to clear his balance and show his collection as paid, we will accept the balance of $370.80.I hope this concludes the matter.Jay C***Renton Collections Inc
In response to the complaint submitted we would like to try and address the concerns At no time have we received proof of "said" payment, and as a third party we are not allowed to speak with her Insurance company For the sake of our client and the cost of answering complaints regarding $ notices, we have chosen to cancel the account from collections At no time was this account reported to any credit bureaus Renton Collections Inc