In response to the third dispute by Mr***, I would like to try and address his concerns Please refer to our website @ www.rentoncollections.com and under the "legal" tab, you will find our attorney information We did not receive a letter of dispute from Mr [redacted] and the burden of proof falls on him Certified mail in NOT required We have a physical location to deliver, we have a website, a fax, any many options to send dispute or no contact items to our office We apologize if this is frustrating to Mr [redacted] as obviously it is, but again we will not contact Mr [redacted] again via phone regarding this matter All we ask is for a copy of "SAID" letter for our records Please close this matter for these reasons: -We will not contact Mr [redacted] by phone -Mr [redacted] has YET to provide any proof, and now claims he doesn't have to! -If every consumer claimed they sent a letter, yet couldn't prove it or validate it, we would not have a business
Complaint: [redacted] I am rejecting this response because: your agent was not willing to work with me. I asked him to please call me back and I would set up payment arrangements. He stated he would not call me. I've left a message for a supervisor and still haven't heard back. I will not be verbally abused by [redacted] . I would like a direct contact to a supervisor.
In response to the complaint submitted by [redacted] we would like to try and address the concerns There are currently different collection accounts in our system for *** We have sent a notice on each of the accounts and most recently (10/16/2016) [redacted] stated she would be coming to our office to pick up her bills and she was not receiving our notices We would be happy to provide her these notices upon visiting our office at [redacted] Please also note we have made another attempt on 10-18-to send another notice to [redacted] in hopes this one is received Please close this erroneous complaint
What I am uncomfortable with is having a member of your management team raise her voice, tell me in a rude manner that she refuses to let me pay off a debt, then tell me she doesn't have time for me and terminating the callI was treated in such a poor manner from a business that is supposed to be at the very least professionalI deserve to be treated with respectI think a way to solve this is for you to take responsibility for you employees actions and to compensate me in some way, for YOU to make this rightThe issue was never me needing an alternative to making a payment, the issue is how hostile your employee got with someone who simply refused to update an address
In response to the complaint submitted by [redacted] we would like to try and address her concerns The account(s) in question have been paid She paid them the same day as the complaint was submitted and we wrote off a majority of the legal fee's associated with the account Please close this complaint as we are no longer attempting to collect a debt
In response to the unsatisfactory response we would like to try and address the concerns If Ms [redacted] would simply provide copies or proof of "said" payments, we would be happy to adjust her account(s) appropriately We show payments made on her account(s) but not the six months she claims and we do not take monies out of her account unless authorized Ms [redacted] claims she doesn't owe the bill(s) because insurance was to pay They didn't, thus Ms [redacted] is responsible and we will continue to attempt to collect this debt
In response to the complaint submitted by [redacted] ***, we would like to try and address her concerns We have been in communication with [redacted] since and have checked with our client(s) regarding payment made At this time there are no payments made to our client(s) for the accounts we are attempting to collect on Ms [redacted] also has additional accounts other than the accounts mentioned via this complaint Renton Collections Incis a viable company and has been in business since She is welcome to visit our office and retrieve a copy of her bills, and hopefully at that time she will reconsider her statements and pay on the outstanding balance(s) Thank you- Renton Collections Inc
In response to the third dispute by Mr***, I would like to try and address his concerns Please refer to our website @ www.rentoncollections.com and under the "legal" tab, you will find our attorney information We did not receive a letter of dispute from Mr [redacted] and the burden of proof falls on him Certified mail in NOT required We have a physical location to deliver, we have a website, a fax, any many options to send dispute or no contact items to our office We apologize if this is frustrating to Mr [redacted] as obviously it is, but again we will not contact Mr [redacted] again via phone regarding this matter All we ask is for a copy of "SAID" letter for our records Please close this matter for these reasons: -We will not contact Mr [redacted] by phone -Mr [redacted] has YET to provide any proof, and now claims he doesn't have to! -If every consumer claimed they sent a letter, yet couldn't prove it or validate it, we would not have a business
Complaint: [redacted] I am rejecting this response because: your agent was not willing to work with me. I asked him to please call me back and I would set up payment arrangements. He stated he would not call me. I've left a message for a supervisor and still haven't heard back. I will not be verbally abused by [redacted] . I would like a direct contact to a supervisor.
In response to the complaint submitted by [redacted] we would like to try and address the concerns There are currently different collection accounts in our system for *** We have sent a notice on each of the accounts and most recently (10/16/2016) [redacted] stated she would be coming to our office to pick up her bills and she was not receiving our notices We would be happy to provide her these notices upon visiting our office at [redacted] Please also note we have made another attempt on 10-18-to send another notice to [redacted] in hopes this one is received Please close this erroneous complaint
What I am uncomfortable with is having a member of your management team raise her voice, tell me in a rude manner that she refuses to let me pay off a debt, then tell me she doesn't have time for me and terminating the callI was treated in such a poor manner from a business that is supposed to be at the very least professionalI deserve to be treated with respectI think a way to solve this is for you to take responsibility for you employees actions and to compensate me in some way, for YOU to make this rightThe issue was never me needing an alternative to making a payment, the issue is how hostile your employee got with someone who simply refused to update an address
In response to the complaint submitted by [redacted] we would like to try and address her concerns The account(s) in question have been paid She paid them the same day as the complaint was submitted and we wrote off a majority of the legal fee's associated with the account Please close this complaint as we are no longer attempting to collect a debt
In response to the unsatisfactory response we would like to try and address the concerns If Ms [redacted] would simply provide copies or proof of "said" payments, we would be happy to adjust her account(s) appropriately We show payments made on her account(s) but not the six months she claims and we do not take monies out of her account unless authorized Ms [redacted] claims she doesn't owe the bill(s) because insurance was to pay They didn't, thus Ms [redacted] is responsible and we will continue to attempt to collect this debt
In response to the complaint submitted by [redacted] ***, we would like to try and address her concerns We have been in communication with [redacted] since and have checked with our client(s) regarding payment made At this time there are no payments made to our client(s) for the accounts we are attempting to collect on Ms [redacted] also has additional accounts other than the accounts mentioned via this complaint Renton Collections Incis a viable company and has been in business since She is welcome to visit our office and retrieve a copy of her bills, and hopefully at that time she will reconsider her statements and pay on the outstanding balance(s) Thank you- Renton Collections Inc