Replacement Laptop Keys

I ordered a replacement key for my Apple A1843 keyboard. The site clearly states: "NOTE:The default color of the keyboard we show is black". What I received was a white key...I need the black key, just as their site states. I have sent numerous email, made numerous call, but no one from the company will return either. BEWARE OF THIS COMAPNY, as they clearly don't stand behind resolving issues they created by sending the wrong product!

Absolutely a scam. I ordered on the 27th and got tracking right away. I was so happy. I paid for faster shipping as I needed my computer for a meeting. The tracking never moved.. just a lable in the system... I brought it up to the BBB they tried to say the refunded me, but did not! Banks and everything was checked. Another lie. Later, an email came through saying my item had shipped.. Another tracking number given... And yet another lable printed that has not moved. They take your money, and do not actually ship the product. Customer service is scarce. I've left messages, emails.. and barely get replies.. what a damn shame...

The customer was already refunded on the 30th of DEC after notifying us that apple took care of her laptop, and she no longer needed the keyso I don't know why the complaint

***, I have given you full refund, please close out the complaint, thank you

I am sorry you feel the need to take your complaint to Revdex.com, but if you want to make a complaint, I only ask you to tell the complete truth! You failed to mention the part you gave us the WRONG addressalso you contacted us during we were away during the holiday on Dec 26, and the next email from you was Jan 14, and we got that email and we stated that we saw your address update and that we would just reship for you again On Jan at 7:18PM we indicated that we got the it and shipping today After getting your email again on 2/indicating you DID not get your part, and that you confirm the address times, you ask for a refund, we refunded you within hours of getting that email Why in the world would I try to respond to EVERYONE of your emails? because I care about my customer and want them to get there product, why would we want to spend all this time on this? you think we want to scam you out of $12!! and when you ask for a refund, without hesitation we refunded you

Hello, The issue was resolved about days ago and the company refunded the money to my visa credit card I appreciate all of your help Thanks, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I gave Replacement Laptop Keys the correct address, although the apartment number was left outMail sent to that address is left in the front office of my apartment complexThe front office then manually sorts the mail based on the person to whom the mail is addressedI am the only person with my name who lives at my apartment complexMail is frequently sorted in this way at my apartment complex with no difficulty.I have spoken at least three times with the front office regarding this package, and the front office never received the packageIf Replacement Laptop Keys in fact shipped the first order, and the shipment was returned for some reason, the keys would have been returned to Replacement Laptop KeysHowever, because Replacement Laptop Keys never received the return shipment, and because the tracking number that I was given for the first order never worked, I believe that Replacement Laptop Keys never shipped the first orderThen, when I emailed almost a month after having received a shipping confirmation, Replacement Laptop Keys proceeded without verifying that the first order had in fact been shipped.I appreciate Replacement Laptop Keys refunding the second order that they were unable to fulfillHowever, that still leaves the issue of the first order outstandingI did not give the wrong address to Replacement Laptop KeysI gave the address for the front office, and the front office never received the goodsBecause Replacement Laptop Keys was unable to find keys to fill the second order, the original tracking number did not work, and Replacement Laptop Keys never received the package that was returned, I believe that no package was sent in the first place.I paid Replacement Laptop Keys $for goods that I never receivedIt is fair and ethical that Replacement Laptop Keys should issue a refund on those factsFurther, I do not have a use for two "random" keysIf Replacement Laptop Keys refunds the original order, I will not pursue my complaint with the Revdex.com any further I am happy to provide my correspondences and confirmations with Replacement Laptop Keys on request Regards, [redacted] ***

My personal laptop was missing a key for over a year and it always bothered me, but I didn't know I could order a replacement so easily I found Replacement Laptop Keys through a Google search & had an EXCELLENT experienceI HIGHLY RECOMMEND! Their website made it easy to determine the "key type" using photos for people like me who are not tech savvy I placed my order and had it delivered within days without expedited shipping I received the right key the 1st timeThey also included a hinge clip & rubber cup, which I didn't even know was needed The parts are very small so they packaged them very thoughtfully so when you open the envelope they stay in place The whole process was FAST & the key was SIMPLE to install My laptop keyboard is looking like NEW!

Revdex.com & replacementlaptopkeys,You are right I flipped the number of my address but sent an email to you immediately following the confirmation of paymentI can send the actual emails if needed.Here is the response I received after doing so.Christmas & New Year Holiday Closing (DEC - JAN 5)Happy Holidays!We will be closed for a few days during this Christmas and New Yearbreak (DEC - JAN 5) During this time we will not be able to respondby phone or email, any orders placed during this time will most likelyface a delay, we will still have staff working between these days, butit will not be a full staff and therefore please expect delays, wewant to thank you for your understandings and continue support.Merry Christmas & Happy New Prosperous 2017!!- The Replacement Laptop Keys Team.On Dec 26, 2016, at 5:AM, *** ***

Hi ***, I have sent you an email, refunded you fully, and hope to send you the correct key free of charge, I am truly sorry for the issues you had to go though, but let me try to help you come to a happy conclusion

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Please provide information as to when this will be done.   Regards,
[redacted]

[redacted], I have given you full refund, please close out the complaint, thank you.

[redacted] the customer left out his Apt number on the first order, how is that our fault? we refunded him fully for the second order and offer to ship out free keys for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I gave Replacement Laptop Keys the correct address, although the apartment number was left out. Mail sent to that address is left in the front office of my apartment complex. The front office then manually sorts the mail based on the person to whom the mail is addressed. I am the only person with my name who lives at my apartment complex. Mail is frequently sorted in this way at my apartment complex with no difficulty.I have spoken at least three times with the front office regarding this package, and the front office never received the package. If Replacement Laptop Keys in fact shipped the first order, and the shipment was returned for some reason, the keys would have been returned to Replacement Laptop Keys. However, because Replacement Laptop Keys never received the return shipment, and because the tracking number that I was given for the first order never worked, I believe that Replacement Laptop Keys never shipped the first order. Then, when I emailed almost a month after having received a shipping confirmation, Replacement Laptop Keys proceeded without verifying that the first order had in fact been shipped.I appreciate Replacement Laptop Keys refunding the second order that they were unable to fulfill. However, that still leaves the issue of the first order outstanding. I did not give the wrong address to Replacement Laptop Keys. I gave the address for the front office, and the front office never received the goods. Because Replacement Laptop Keys was unable to find keys to fill the second order, the original tracking number did not work, and Replacement Laptop Keys never received the package that was returned, I believe that no package was sent in the first place.I paid Replacement Laptop Keys $16.15 for goods that I never received. It is fair and ethical that Replacement Laptop Keys should issue a refund on those facts. Further, I do not have a use for two "random" keys. If Replacement Laptop Keys refunds the original order, I will not pursue my complaint with the Revdex.com any further.  I am happy to provide my correspondences and confirmations with Replacement Laptop Keys on request.
Regards,
[redacted]

We have done everything to try to satisfy this customer, we have refunded, apologized, we told him its a very very rare part, and its been out of production which is all true, but still from time to time, we still get the item, its just more rare, so what does removing the listing do? so by REMOVING...

the listing, that just means it will HELP ZERO people out, and everyone who wants one will not be able to buy one, some people just want the clips, some just want other keys, 99% of them are in stock and fix peoples problems, its just a couple of keys that are more rare and hard to obtain, if your end goal is to HELP the consumer as you state, then it is BETTER to leave it and not remove the listing, and honestly in my 10+ years in this business, you are the first person to report us to Revdex.com because of something being out of stock, out of stock happens..  But I appreciate you trying to help others, but helping other means keep the listing, it will do more good.

We have fully refunded the customer and he is happy now.  please consider this case resolved, you can see from the email conversation below.
 
Thank You.  I will check my credit card account tomorrow.
From: [email protected]
Subject: Re: Out of stock
Date: Fri, 4 Apr 2014 19:11:41 -0700
To: [redacted]
Canceled and refunded.  Sorry for the delay as we are backlogged at the moment.  
 
Thank you,
ReplacementLaptopKeys.com
 
On Apr 1, 2014, at 11:40 AM, . . <[redacted]> wrote:
Did you cancel my order per my request on March 20, 2014?  Please respond back to my e-mail?  Why do I have to send so many follow-up e-mails in order for my refund to be processed?
 
Why?
 
[redacted]
From: [email protected]
Subject: Out of stock
Date: Fri, 14 Mar 2014 17:36:35 -0700
To: [redacted]Hi,
 
Thank you for your order, but we are currently out of stock on the key that you ordered, we have the HINGE CLIP ONLY (the plastic thing under the key cap) Would sending you that be enough to fix your keyboard??  Very sorry about this inconvenice, please let me know ASAP so I can process your order. 
 
Thank You.
 
[redacted]
 
Begin forwarded message:
From: "ReplacementLaptopKeys.com" <[email protected]>
Subject: Your Order Has Been Shipped!
Date: March 14, 2014 at 9:55:40 AM PDT
To: Nathan Zanoni <[redacted]>
Thank you for your recent order. Below is your confirmation that we have shipped your order. Please review the information below and notify us immediately if you have any questions.
Customer ServiceReplacementLaptopKeys.com
(800) [email protected]
--------------------------------------------------------------
SHIPPING CONFIRMATION                    Invoice No. [redacted]
Bill To:
[redacted]i
[redacted]
**
Ship To:
[redacted]
**
Order Date:      03/13/14
Payment By:      [redacted]
Confirmation No: [redacted] 1 HP G71 SILVER BLACK Replacement Laptop Keys (BACKSPACE, HC30, BLACK) @ $4.95 = $4.95
Sub-Total: $4.95
Shipping: $1.79 (USPS First Class)
Sales Tax: $0.41
Invoice Total: $7.15
Store Credit: -$0.00
TOTAL DUE: $7.15

In our policy we state very clearly that express shipping is 1-2 business days, your order got to your in 2 days, it does not matter if it was ship on time or not, what if we ship on time and got to you in 3 days, are you going to be ok and not file a complaint? Your order got to you in 2 days!!...

that is the bottom line.

The customer was already refunded on the 30th of DEC after notifying us that apple took care of her laptop, and she no longer needed the key... so I don't know why the complaint.

I am sorry you feel the need to take your complaint to Revdex.com, but if you want to make a complaint, I only ask you to tell the complete truth!  You failed to mention the part you gave us the WRONG address. also you contacted us during we were away during the holiday on Dec 26, and the next email...

from you was Jan 14, and we got that email and we stated that we saw your address update and that we would just reship for you again.  On Jan 17 at 7:18PM we indicated that we got the it and shipping today.  After getting your email again on 2/2 indicating you DID not get your part, and that you confirm the address 3 times, you ask for a refund, we refunded you within 24 hours of getting that email....  Why in the world would I try to respond to EVERYONE of your emails?  because I care about my customer and want them to get there product, why would we want to spend all this time on this? you think we want to scam you out of $12!! and when you ask for a refund, without hesitation we refunded you.

Hello,
 
The issue was resolved about 10 days ago and the company refunded the money to my visa credit card.  I appreciate all of your help.
 
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]