Republic Services, Inc.

We apologize for the issues.  Our Billing Department has issued the appropriate credit which will "zero out" the balance.  The cart will be removed on Monday, November 7th, 2016.  The collection agency has been notified to seize contact (could take up to 3...

business days).

Called number listed and left a voice message for Joan to return my call regarding her complaint.  Account has been back closed and I am forcing the invoice today to have final invoice for [redacted]omorrow.

Horrible service. They continuously place the dumpster in the middle of our driveway. We have complained about this numerous times and it does no good. Customer service is nice, and friendly. The driver's are out of control. If you don't mind driving through your yard to get in your driveway, this is the company for you.

I took over a running business and the previous owner discontinued the trash service and I ordered the start of service that very day on August 5th. It took me several phone calls to get all the order in properly. Each time I had to wait over 20 minutes to talk to an agent. However, I have received no trash service whatsoever and it's September 7th today. They removed the trash can and it's been over a month and I still have not got a trash can. I did however receive a bill for 3 months service and when I asked them why I have to pay for services that I did not receive I was told I just have to because I transferred ownership of the business and I haven't reported that a trash can was not there. I told them every time I called them. There is no other choice of trash provider in Plano for businesses. It's clear they know they are a monopoly and act it.

I only received a...

voicemail message stating the company is still in the process of closing out the account and right now a refund status is unknown. The message stated once all accounts for the subdivision is closed, then the company would go through accounts to determine refunds. I was not giving an extension of service or even a time frame of if and a refund would be given. Calling back, the representatives just take your information and tell you someone in management's will call you back. I checked my online account online and it shows my account is closed but still showing a new bill amount which should be a refund because service ended last month and I paid for 3 months of service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]  We did discuss and she called me back as indicated, leaving me a voice mail on 2/3 at 4:11pm.  I called her back on her cell phone at 5:44pm to call me back to discuss the resolution.  As of 2/4 9:57am I've not had a call back yet (but she did indicate in her voice mail that she is off 2/4 and 2/5).

Regards,

As a courtesy the $25.00 removal fee was removed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me. The correct amount owed is $993.34, this amount was given to me by document from Republic Services.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This account is under a valid contract, and we are holding them to this CSA. Kraig has contacted this customer multiple times and has tried to resolve issues. We have provided options and worked with requested changes to contract.

Because of the nature of our business we incur our expenses daily therefor invoice all of our permanent work; Commercial, residential and industrial in advance. The invoices do go out with a due date Giving the customer 20 days to pay, as well as there is a 10 day grace period...

beyond that before any late fees apply. I have issued a credit for the late fee that was generated on the 10/15/16 invoice.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response received is only a list of visits, calls, and communication regarding payments. We held back on payments while we tried in any way we could do terminate our contract. Mr. [redacted] has offered to "help" us lower our rates, which I don't understand why proactively they weren't just lowered anyway. Republic has 3 contracts with 3 businesses that share 2 trash cans. Each contract has specified service and number of receptacles we should have and scheduled pickup days. This allows Republic to charge 3 accounts inordinate rates, and pickup as though serving only one account. Since they are concerned only with receiving payments to the unjustifiable rates, we have been slow to pay them as we again are looking for outlets like this one to help us rid ourselves of them. Immediate termination of the account is the solution we propose, as all three business that share service have been gouged long enough.  Thank you for your assistance.

Regards,

[redacted]

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On 11/15/14 [redacted] was given a credit of $18.00 that was due for rate reduction and $75.00 that was double billed.  On 1/9/15 a $35.00 service interruption fee was waived from his account.  All of the over charges were billing errors keyed by Republic Services of [redacted] and the errors has been corrected.  Going forward the only invoice that [redacted] will receive is the one that is due for the upcoming quarter of service.

Mr. P[redacted] had already contacted Republic Services and chose to close his account on 6.16.16. Per Mr. P[redacted]'s request we have credited a $50 container fee, scheduled container removal and refunded the amount due after back dating his service to June 1, 2016. This meets all of Mr. P[redacted]'s...

requests. Republic Services strives to meet all of our customer's needs and will be available to provide future services if Mr. P[redacted] so chooses.

We arrived at the customer location and found no debris. contact efforts were not successful. We have discussed the issue with the route personnel. One note that needs to be communicated to the customer, is that we are not allowed on private property without the owner's position. However, the crew...

has been instructed that the debris that may be from their collection efforts needs to be recovered.

This area’s service schedule is being moved to the second load for the driver.  This will put him on site to service the dumpster between 8:00 and 8:30 going forward. Thank you.

We have talked with the customer and issued a credit for 1-year of service and discussed our franchise agreement and the requirements of the solid waste ordinance for mandatory solid waste services.

I contacted the customer in order to resolve this situation, the call has not been returned. I sent a driver Monday to service our customer, the problem is the customer has to household waste carts and not a household waste and recycle cart. I am having a recycle cart delivered and one of the household waste carts removed to avoid confusion on our part in the future. I will also credit the customer for the amount he feels is reasonable for the inconvience. Since I am not able to reach this customer by phone my supervisor and I will visit the customers residence to deliver a new recycle schedule and to make sure he is serviced properly. thank you,

I called [redacted] and [redacted] and left a voicemail advising them that they may leave their carts at Williams Rd during the winter moths. There are safety issues presented when the driver goes up the hill when icy and not plowed or sanded. I also left my direct contact line if they should have any...

further issues.

The original two phone calls I had been informed of the $60.00 for three months.  Asked regarding fuel/additional fees and was informed that the $60.00 + $15.00 for the container was "including everything".  You are correct in the fact that you do not have the original calls, plural, nor the desk conversation to access.  Your own response admit a lie in the data given!  I also made it very clear that I wanted a three month service.  You had no right, none, to assume a prorate of services!  They were not explained nor wAs I informed of them, not even on my original receipt.  Fraud again!  My original complaint stated you were not to contact me.  Harassment!  The service is paid IN FULL, until 06/30/2016.  The container WILL BE PICKED UP BY THAT DATE.  If not your company can and will be charged storage fees, as permitted by Michigan law.  Also, if charged less per month than initially informed, $15.00; then how is a single month plus non-informed fees of $14.85 equal $89.00 and change.  Your bogus math is wrong!  Your company commits fraudulent charges and generates bills, literally 2 days after initial start of service.  This proves "intent to defraud".  I do not do business with company's that have zero moral fiber, nor do I appreciate be lied to!  When I went to pay the balance, your people couldn't even make eye contact!  Replublic should be ashamed of the fraud they commit!
As for any further comments, keep them to yourselves!  You've lied enough.  ANY FURTHER ATTEMPT TO CONTACT ME REGARDING THIS MATTER WILL RESULT IN LAWFUL ACTIONS FOR YOUR PROVEN FRAUD; NOT JUST MINE, BUT OTHERS I'VE UNCOVERED SINCE, AND HARASSMENT.
 
I requested a three month service.  Was told three times it would be $75.00 with container.  Was lied to.  I have the phone calls, voicemails, and invoices to prove it!