Republic Services, Inc.

This customer has a 10yd corrugated container that is scheduled twice weekly. On 01/12/15, while providing a pick up at this location, the driver noted he collected an additional yards of material, above and beyond what was scheduled for service. Again, on 01/19/and 01/26/15,
the driver made note of collecting 6yd extra yards and extra yards, respectively. Please note, these are not extra pick ups, but rather additional yards.The customer's rates for this service are $per month for twice weekly service. The account was charged per yard for the addtional loose yards as per the division standard rate table in order to recover the additional costs incurred for collection, processing and labor.I have attached a copy of a screenprint of the the cusotmer invoice, as well as copies of the driver's route sheets for the days in question. This customer spoke with the sales manager Von Schafer, this morning. It was mutually agreed that the account will be cancelled effective today, and the containers will be removed in the next business days

Mr*** was visited at his office on Wed10/5/by his Account Manager, Kevin A***, to review his credits that were previously applied to his accounts. Mr*** provided backup up receipts of payments for review. His Acct Mgr is currently reviewing his open balances vshis payment receipts.
Follmeeting scheduled for 10/13/for resolution of dispute
Robert S*** Sales Manager

This review is in regards to *** *** *** ***s; I live in Willard just north of SLC however there is no other option for waste management in this state The actual pick up service is fine and I have no complaints However their website and customer service is why I am giving this negative review Their site is not intuitive--you are required to set up "rules" for billing, set limits--but what if you go over those limits you set up? Then you get charged a late fee you do not even know about because you selected "go paperless" thinking you would get an invoice via email BTW no invoices are sent via email--you have to log in which defeats the purpose of "set it and forget it." I will go back to paper invoices and use my own banks bill pay so that I no longer accrue late fees! Don't even get me started on their "quarterly billing cycle." I do not want to pay every months where I can easily forget to log in to their dumb site; I want to pay every month like a person Unfortunately this company is the ONLY option so I am stuck sucking it up and staying with this awful company

The $invoice dated 1/16/(and an additional invoice for $dated 3-17-not mentioned in the complaint) both represent service interrupt fees. Jennifer from our collection department noticed these fees, called and spoke to Ms*** and apologized for the billing. This call
was made on 3/27/15.Consequently, a $credit for service interrupt fees was applied to the account 282-on 3/30/15. Both fees should not have been assessed to the account and have been credited. The account should have a $balance and is in good standing

Customer was advised our company had offered a double pick up on Wednesday Jan27thWe took all trash accumulated by the customer throughout that week and paid the disposal costs for itThe cost per
pick up is $We will credit this amount to customer’s account in good faith, however in the future we will only be able to credit labor costs and not disposal costs (since we disposed of trash for two pickups, not one)Thank you

We have spoken with Mrs*** Our operations department has created an Outlook calendar reminder for dispatch, the operations manager and the route supervisor to follow up with her service for the next weeksWe confirmed with her that her service is time per week on Friday, not
TuesdaysShe is satisfied with our response and plan

A residential service agreement was signed on October 1st, 2013. This agreement states in paragraph that if the customer cancels for any other reason than moving outside of Republic Services territory, you will pay Republic Services the lesser of the charges and fees for months of services
or the time remaining on the agreement. It also states that there is a $equipment removal fee. *** *** attempted to cancel his service with a postcard that was given to him when he switched his services to a competitor of Republic Services. Because of fradulant activity in the past Republic Services of *** does not accept this form of cancelation. The notice of cancelation that was provided *** ***, not by Republic Services, is a notice of cancelation for customers that are under agreement, which *** *** is, but the cancelation clearly states in the first sentence that the agreement can be canceled without penalty within business days of the agreement being signed. The first time that Republic Services spoke with *** *** was December 2nd, and again we received written cancelation by mail December 6th

I have been forced to stay as a customer with this awful company, Republic services of contra Costa county - sanitation/garbage removal, due to their monopoly and solo contract with city of walnut creek
In months, there have been numerous problems, from missing their ecommitments (multiple times) to deliver new trash cans in the beginning to missing trash pickup service randomly It appears its left even upto the drivers to decide which trash can to pick or leave and these people abuse it to max!!
So frustrated with them missing pickups and not being able to do anything as their customer service does not respond to take any actions and since it's the only "choice" we have, we are stuck!!
City of walnut creek needs to re-evaluate their contract and hire a consumer focus company which respects its customers!

Scott does not think we caused this damage and it has been to turned into our 3rd party insurance to review and handle the claim which will most likely be denied. Meanwhile, I did authorize him
to give the man $to settle this if he will do that

I have been trying for weeks to get a refund due to me processed We had a contract on our home and I called to cancel our trash service because we had sold our homeI went ahead and paid my entire bill (Sept, Oct and Dec) just in case the sale fell throughit did not and the house sold this account was closed according to Republic Services as of 9/and I have a credit on my account of almost $ which almost weeks later has not been refunded I notice that your response to similar complaints on this site are pretty much what my inquiry response emails werebut nothing has resulted in those inquiries I am a year customerI wonder if I waited weeks to pay you what you would doI hope people that have a choice in who they use ..don't use youand will make sure that I let everyone know that If there was a zero rating you would get it from meI guess I will settle for a

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for notifying us of the dispute. Mr*** did indeed contact our office and request his last collection to take place on 6/13/16. He had been invoiced for services through 7/31, as statedOn the invoice, it clearly states: "If service is canceled during a billing
cycle, the customer will remain responsible for all charges, fees and taxes through the end of the billing cycleThere will be no proration of billing, and the customer will not be entitled to a refund for the period between the notice of termination and the end of the current billing cycle." Under this clause, there would be no refund due. Additionally, there is a removal charge of $that should be paid upon closing an account. He was informed that we could waive this fee if the new resident called to begin service. Since this did not happen, removal fees would normally be assessed to the account, resulting in a balance due--not a refund. We have sent trucks for a couple of weeks with no success at retrieving our containers.We would like to assure Mr*** that we will not be charging for the removals. Those will be credited off of his account. Additionally, against what was agreed to by the customer through his paying the invoice with the above wording, we will be refunding the full month of July--$39.25. Please inform us if this resolution is not satisfactory. Mr*** may also contact me directly at cl***@republicservices.com if he has any further questions regarding the matterThank you again,
Carey L***

Tell us why here..We do charge a $per cart delivery and removal fee to cover the cost of labor, gas, etc. If the carts were there when the customer moved in, they were probably abandoned by the previous owner and we were unable to remove them. That would have been billed to the
previous owner. We will credit the $for the removal of the two carts since the customer was not aware of these charges

Please allow the following to serve as our response to Revdex.com complaint #*** We received a phone call from the customer (***) on March 2, The customer stated that he would like to cancel service.We informed the customer (***) that he had every right to cancel
service, however a legally binding agreement existed and he would be required to fulfill the contractual obligation/term which included the needed to send his request in writing.We offered in good faith to address any issue the customer hadNo offer was made to credit service or waive cancellation charges/penalties.The customer (***) has still not submitted a formal and proper cancellation request.Since this episode, the former property owner (*** *** ***) has paid all previous charges and cancellation fees.Service has been cancelledOur equipment has been removedAnd restitution has been made.We have no further issue with this client Should you have any further questions, please feel free to contact me Respectfully submitted, Daniel G*** *** *** *** *** *** *** ** *** * *** * *** *** *** *** * *** *** ***

Some odd reason I owed $dollars that was days old
I got a lien letterNow I owe them $dollars
$for placing a lien, $for taking it out of the lien and the rest for recent dues
Called to get some infoI was given the round aroundAsk to talk to supervisor....I was transfer to a different departmentThen I was transfer to another person..and it when on with hold for the correct departmentI didn't get anyone on the line
This is highway robbery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes the trash containor was FINALLY replaced after I was LIED to different times. This is the poorest customer service I have ever dealt with. Everyone told me it would be taken care of right away which never happened until weeks and weeks later. Then I was brought the wrong containor and they took it back, THEN THEY BILLED ME FOR IT!!!!!!!!!!!!!!!
I was given a deffinate date when I would have a new containor and half way through the day I called to see if it was still going to be delivered and the woman who was RUDE AS HELL stated they still have the rest of the dwill be there. WELL IT WASN'T. another lie where I was again treated poorly. TERRIBLE CUSTOMER SERVI CE AGAINI am not sure who management is at this operation but they ARE NOT DOING THIER JOB. No one seems to know what anyone is doing or telling customers, just lying to make it look good. Pass the buck is all
How are they addressing my complaint of poor customer service? I even told them "If you do no deliver the containor as you have told me, I will make a report to the Revdex.com" and yet no one cared then, until I made the complaint, then well they moved thenHorrible customer service by differnet people who all lied to cover thier as
Again, I should not have to have gone through any of this, YOUR employee broke the can in the first place and I have to deal with all of this to get you to replace what you damaged-and then you bill me!!!!!!!! No wonder I am so upset with your service. Thanks for nothing *** and *** names I did get who lied to me also with promises that never came true
*** ** ***
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like a copy of all charges and credits as it relates to her statement that I am not owed the return of my deposit
Regards,
*** ***

To whom this may concern:
I have attempted to contact this customer both yesterday and today and left messages for him to contact me both timesI still have yet to receive a call backI am showing that the customer's container was delivered on 10/13/Thanks,
***
***Customer Service Supervisor

I had a really bad experience with a local representativeNot going to go into it but it made me pretty frustratedI requested a regional manager contact info from someone else to just let them know what was going onThe manager actually called me back and had his whole office group there listening as I explained what happenedThey listened, went over the top to make it up to me and promised to find out and solve the issue so no one else would have my experience
Any and every company will have issue's but for once I felt this company or the local region in fort wayne did a really good job

Poor customer service Tried calling number and it goes straight to operator then says no body is available for call and hangs upI work for a large company that uses this service, and when one account is delinquent they stop service on all locations Very poor customer service in my mind Main problem is they have a monopoly in town so there is no other company to use