Republic Services, Inc.

Republic Services did not need to explain to me that picking up trash is not a "noise-less" business. I was already aware of that. I take issue with this comment. My complaint has nothing to do with the regular noise associated with trash pickup. I can't believe I have to say this again. My complaint is entirely directed at the excessive, unnecessary banging of the large metal trash bins against the back of the garbage truck.
Nowhere in Republic's response do they mention this fact! Tim O[redacted], the Market Vice President of Republic was polite and professional. He has assured me that he has taken steps to notify the drivers to cease and desist the excessive banging. I will not be satisfied with Republic's response until this fact is noted. As it stands now, Republic's response includes nothing about this matter and makes me sound like my complaint is with the usual noise associated with trash removal. Once this fact is added to the company's response and documented that excessive noise was taking place at this specific location, I will click the, "I am satisfied" option. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have spoken to the business manager and she has assured me the situation has been resolve.  The resolution is satisfactory to me. If I do not receive any more late notices I will consider this complaint resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Operations Supervisor called and spoke with customer.  He explained customer service had not relayed a message to him to make contact.  It appears there was an error in his routing which supervisor will correct.  We will track the calls to try and determine where the ball was...

dropped in having a message put into the supervisor and coach the agents involved.

[redacted] contacted our office on 06/15/15 with regards to property damage.  Republic Services policy is to immediately investigate all claims and submit information to our insurance company, [redacted].  A supervisor investigated the claim and found that the gate door was hanging as...

a result of rusted hinges; however, there was no sign of impact to the gate.  A report and photos were submitted to our insurance company and the insurance company is working with [redacted].  [redacted] claimed to have proof of driver causing damage; however, to date has refused to provide the proof to either us or the insurance company.The claim is being denied until further proof is provided as the hanging gate appears to be simple age, wear and tear and rusted hinges.The claim adjustor is [redacted] and the Claim number is [redacted].  [redacted] can be emailed at [redacted]

We agreed to provide backdoor trash and recycling service at a reduced price to [redacted] We have been servicing the trash and recycling per our agreed terms. I do not feel that any credit or rebate is required.
 
Thanks

This is an ongoing problem that has been reported many times with no resolution from this rubbish company. I am fighting a $1000 fine from the Brockton Board of Health because of them not making my rubbish pickup. This company feels that they are always right not the customer, but with the number of complaints you would think they would try and resolve the ongoing issues. I was only asking for the last three cleanups I paid for not the expense of flying from Florida to resolve this issue and the fine. I guess it seem as if I will have to speak with an attorney and go thru the court system to obtain my additional expenses that I paid over and beyond what I pay on my tax bill for rubbish pickup that I am not getting.

We have reviewed the account. The customer did call in on 12/11/15, 12/24/15 and 12/31/15 to report that there recycle had been missed. The account was noted as to these calls and trucks were dispatched back out to service this customer. We have reviewed this location with our employee so...

there are no more issues in the future. Our supervisor also has this location for follow up over the next few weeks. We have also issued a $25.00 credit on the customers account for the month of December.

Operations has contacted this customer in reference to service issues and the reason...

why customer originally cancelled the services. We have submitted refund request to our corporate office for a full refund of $122.34. This process normally take between 2-4 weeks before the customer will receive the refund via check. I have requested expedited processing of this since the Mrs. [redacted] has been given the run around and hasn't been able to have this situation resolved. We truly apologize for the inconvenience that this has caused.

Our customer service department did receive a phone call from [redacted] 12/11/15 4:39pm, informing Republic Services of possible cancellation, customer also had mention they might move, we offered the option to relocate their service or to please submit proof of business closure to end...

contract. Attached is a copy of contract signed by [redacted] in 2009, same name on billing invoices. Site check was issued and confirmed location was empty, per agreement signed by Customer and company, there is a six day notice to give. Customer emailed proof, a forwarded email from landlord asking Der W[redacted] to vacate on 12/15/16. Republic Services closed account in 60 days as agreed from day we received notice, balance on account is up to 2/15/16. Increases on account were advised 30 days in advance on their invoice. Service Charge has been credited. Our customers can call if there is a missed pick, during the holidays company does have a different route schedule, reviewing account there are no phone calls or record of customer ever calling in to report the miss pick up. I apologize for that inconvenience, had customer called we would of sent driver back next day. Balance remaining is [redacted]
We have issued a credit for the month of February as a courtesy.
Account has been closed since 2/15/16.
Bin was removed on 3/10/16
Response being emailed to [redacted] today 4/1/16.
 
 
Bin was removed on 3/10/16

Spoke to [redacted] and her problem was that she had never received  a Recycle cart that our subcontractor Teddy A[redacted] had promised to deliver. We had [redacted] go out and deliver a new cart and she was...

satisfied with the quick response. [redacted] has the Supervisor's direct number in the event that she encounter any more service issues.

We have contacted the owner of this account, who is also the authorized decision maker on this account. The person making these complaints is not the authorized decision maker on the account.
The rates and services have been reviewed, and we are continuing our communication with the owner...

and account manager to resolve any issues.

Left a voicemail  for the customer on 5/6/15. Customer contacted me back on 5/6/15 @ 3:29pm. I apologized for issues that she was had and advised that we will address the incorrect information she was given each time she called us back . I reached out to my Corporate office and verified...

that a check was sent out on 4/17/15. Verified address with customer that we have on file and she stated that it was correct . She said that she was looking for refund to come back to her checking account and I explained to customer that we don't reverse payments back into checking accounts that we had to issue her a check from our corporate office in Phoenix AZ. She stated that'she had not received the check as of yet . I told her if she had not received the check by 5/17/15 to contact me back directly and I would request for the check to be reissued. Customer was very understanding and appreciate the call back and the attention to resolve her issue. I also have placed additional adjustment on her account and requested for refund since she was never told about the removal fee and we took the removal fee out of her refund. She was satisfied with my resolution. Customer also did inform me that' she sent another letter to the local office the same day she filed her complaint with Revdex.com but wanted to let us know since she has spoken with me she is fine. I advised her to please contact me directly if there  are any further issues or concerns

Account closed per customers requests and credits submitted.  No other action can be taken by RSG

The customer's complaint has been resolved. The customer had the wrong account number attached to her bill pay through her bank. We reached out to her and explained this and she has updated her bill pay account information for Republic Services. The late fees that were accrued due to this...

issue have been reversed and an updated invoice was emailed to the customer explaining current charges. She understands new balance and is satisfied with the service provided.thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The credits have been placed on the account, and the account is currently at a zero balance. The credits posted on 6.6.16. The rates on the account are correct, and there will be no further billing issues going forward. I did leave a message for Allison Fuentes to return my call so I can assure her...

this has been taken care of.

We cannot locate any form of communication from the...

Republic Service Rep. from Craig Sparks.  Our phone systems are recorded lines via Shortel IVR and we are not able to locate any contact made by Craig in the last 2 months.  In addition, Please provide documented dates and times so we can validate the attempted contact.  In addition, we are requesting a copy of the binding contract hence the on-going complaint.   
Please submit the contract and options for buy-out as the initial requests were made with no response.

Complaint # [redacted]
I have reviewed the account, The account has been closed effective 8/31/16. We have waived the $60.00 removal charges for the containers. There is nothing due on the account, account now has a zero balance.
Thank you.