Republic West Home, Inc.

The only confusion is on the part of republic west home the salesman showed us a frame that was going to make our windows very small, and we had concerns again voiced to the salesman about the flat strip we didn't know a 3rd party strip was going to be used and that it would be darker than the window The windows were measured too small that left a about a 1/2" gap from the new frame to the old frame The gap shouldn't have been more than a 1/4" all around the window so we have lost 4" of window on all windows replaced The installers didn't address any of the concerns we had why they were crooked, why the gap was soo large, why the strips were at least one shade darker than the window Why they didn't plum & square the windows The installer used way too much caulking on the outside of windows which now is all over the stucco It's been weeks since the install and republic west can't be bothered to come even look at the install No Mike Z*** there is no new documents to be signed As far as the sheets your installers had us sign they didn't listen to us during the install and I called Mike Z*** on Monday with my displeasure and emailed him All he can say is where's my money Fix your install or refund our money and you can keep your windows We put our cc info on the form in good faith and instructed the installers to have them call us and we would tell them how much to put on each card knowing we weren't happy with the install Guess what again the installers didn't listen to us I emailed z*** to come out and look at the install they have yet to do so Since the install we've had companies come out for quotes and they've all said bad install

To whom it may concern,The customer was contacted and we are waiting for their approval on fixing caulking/trim work as that has been determined to be the only issueThe customer is confused as to how a retro fit window is installed He was confusing a new construction vs a retrofit install
I would like to address the accusation that we charged his card without authorization I have attached two documents that clearly give us authorization to charge the card including a completion form that the customer signed off on the day of install that not only were the windows complete and they were happy but gave us two credit cards to charge 50/ Mr Nadeau statements are intentionally in order to harm our reputation but the documents obviously refute his statement

To whom it may concern,Republic West and Ms*** have discussed the matter and came up with a mutual resolution to resolve the matter We try our best to help out customers whose products are out of warranty and need replacement parts In this case 90% of the work was completed but
unfortunately some of the parts were no longer available and for the past months we have been trying to source them for her As she states in the complaint we agreed to refund her for the threshold and at this time we have refunded Ms.*** $for the other parts we cannot source as well She has accepted this as a resolution to this complaintSincerely,Republic West Home

To whom it may concern,Two weeks after the contract was signed, Mr*** *** called our office looking to cancel his contract in order to resolve a water line issue in their home I informed Mr*** that we were aware of his water line issue at the point of sale and that is why they were remodeling their kitchen We told Mr *** that he should keep us in the loop as to the timeframe to start based on the insurance claim he needed to file He said that he would talk to the insurance company and get back to us A couple days later he called back wanting to cancel his contract out right We informed him that it was days past his recession date and canceling was only possible if we recovered the costs we had put out I gave him an accounting of our outlays and he told me he would discuss it with his wife and get back to meNever during any design meeting or phone discussion did any discussion come up about getting a bank loan All the paperwork the ***s signed clearly stated they would be paying by check for each progress payment owed The next thing that happened was a phone call from *** that they had disputed the deposit charge As stated above, *** honored the deposit due to the fact that the ***s clearly were aware of the day right to rescind which is printed on the front of the contract In the complaint the ***s imply that Republic West is responsible for them still being out of their kitchen but any damage caused in their house was due to the water line break We were never allowed access to do any labor in their home so it was torn up by the insurance company contractor The reason we take deposits is because we have cash outlays before we do any work in the home including design, field and office work Our offer to cover those costs was fair as we are not obligated to do so.Sincerely,Republic West

To whom it may concern,The *** of *** for the state of *** has determined that the problem at this customers house is not Republic West's responsibility I personally inspected her property on 7/28/and we wrote an action plan for her to fix her problem She has a
water intrusion issue stemming from her parapet walls causing her wall to take on water and deteriorate Had she taken the professional opinion of the *** and Republic West, her problem could have been solved years ago by simply flashing the parapet walls We even recommended roofing contractors that could complete the work as we are not licensed for those types of projects The warranty she was issued is still valid and active, so any suggestion otherwise is patently false We have done all we can to assist the customer with the issues created by the lack of maintenance for the home Sincerely,Republic West

We are not sure how to answer the customers latest Revdex.com message.   We had an agreement to redo the vinyl strips and caulk when he received a color sample from the manufacturer. We left two voicemails and an email checking on the status of the color approval with no return phone call. We have been willing and ready to resolve the issues but Roger has not responded with the color approval.  As soon as we receive approval of the color match we will proceed with the agreed upon repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]   I still have not resolved our problem. Republic has not sent anybody to fix the windows and said they would.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Even prior to hiring Republic West for upgraded replacement windows and sliding doors, I did my research to ensure I was doing business with a reputable company.  I was impressed that they had a large folder with all kinds of accolades and with what to watch out for when using a contractor and with any remodel.  They also included  proof of Revdex.com Business Ethics Award in 2003 and 2006.  I hired Republic West and signed an invoice with terms and conditions from Republic West on 11.23.07.  ·         On 11.14.07 I was provided a quote from Republic West for a brand of windows called “Contour”*.  That quote was for $4913.63.  No one ever explained that [redacted] and Republic West formally known as [redacted] and [redacted] Company was not the Republic West I was doing business with.·        On 11.23.07 I added to the quote to have the two sliding glass doors replaced as well.  The new quote was for a total of $9741.81.  ·        On 1.24.08 I paid the total $9741.81.   In February of 2008 and several times later in 2008 I called Republic West to say that the sealant used to adhere the window to the windowsill was coming apart on the lower south side of the large window in the kitchen. When Republic West came out they said, this is normal and they resealed it again, each time - at least three or four times.·        I called in 2009, 2010, 2011, 2012, 2013 and explained that I was still having issues with the same window in the kitchen.· During these calls I was advised that it must be due to water damage not caused by Republic West installing the windows and there was nothing else they could do since they had come out many times before.  I even had the owner of the Company [redacted] call me and say it was my water damage that caused this issue.  This is not true.  I had my entire roof replaced after the large monsoon that hit the north valley in 2011 and the receipt shows the SW part of the kitchen had damage but not the south (almost south east portion of where the window has never been fully sealed or installed correctly).  Also they didn’t see any prior damage from the roof. Today is 5/29/15 and have been told by two door and window companies that because the initial issue was showing the window coming away from the sill, this is due to RW not putting the install screw in to secure the window correctly.  One of those companies came out this morning.  They confirmed the same and also confirmed that the stucco job RW did was extremely poor and this has caused water damage and possibly mold damage.  Why did RW not honor their warranty when I called three weeks after install and advise that they didn't install the window correctly and re install it?  Isn't that what they should have done in 2008?  They were not honest in their response they were not honest when they installed my window and they are still not honest now.
Regards,
[redacted]

This complaint was submitted against, my company Republic West Remodeling, Inc.  The customer actually worked with a completely independent company, Republic West Home.  [redacted], referenced in the complaint, is the owner of Republic West Home.  There is absolutely no...

relationship between Republic West Remodeling and Republic West Home.  Please remove this complaint from my company as my record with the Revdex.com is very important to me.Thank you.Sincerely,[redacted]President Republic West Remodeling.

To whom it may concern,We have been in contact with the customer for weeks and he was confused about the warranty process.  We have spoken to him and he has agreed to fill out the necessary paperwork as we had requested on multiple occasions.  Now that the paperwork is complete we have...

started the claims process and the customer has agreed to process as we have explained it.Sincerely,[redacted]

To whom it may concern,The [redacted] of [redacted] for the state of [redacted] has determined that the problem at this customers house is not Republic West's responsibility.  I personally inspected her property on 7/28/12 and we wrote an action plan for her to fix her problem.  She has a...

water intrusion issue stemming from her parapet walls causing her wall to take on water and deteriorate.  Had she taken the professional opinion of the [redacted] and Republic West, her problem could have been solved years ago by simply flashing the parapet walls.  We even recommended roofing contractors that could complete the work as we are not licensed for those types of projects.  The warranty she was issued is still valid and active, so any suggestion otherwise is patently false.  We have done all we can to assist the customer with the issues created by the lack of maintenance for the home.  Sincerely,Republic West

To whom it may concern,We have been in contact with the customer for weeks and he was confused about the warranty process.  We have spoken to him and he has agreed to fill out the necessary paperwork as we had requested on multiple occasions.  Now that the paperwork is complete we have...

started the claims process and the customer has agreed to process as we have explained it.Sincerely,[redacted]

I had Republic West replace my windows. First and foremost, everyone I dealt with was very professional and courteous. Second, when the work was done I noticed that there was a small plug missing in one of the windows. The plug covers up the screw. It had only been a few days, and although I had already signed off on the work being done, I thought I would email them and see if I could get the plug. I wasn't too optimistic since they had already been paid. Upon my request I received an envelope with plugs within a week. Unfortunately, they were too big. I again sent an e-mail over to my contact, Linda. She said she would look for the right size plugs for me. Within another week, the plugs arrived and they fit perfectly. I was a small gesture but one that made me want to recognize Republic West and Ms. Z[redacted] for their tremendous work on this project. I would highly recommend them to anyone wanting to have quality windows and top notch customer service!

The only confusion is on the part of republic west home.  the salesman showed us a frame that was going to make our windows very small, and we had concerns again voiced to the salesman about the flat strip.  we didn't know a 3rd party strip was going to be used and that it would be darker than the window.  The windows were measured too small that left a about a 1/2" gap from the new frame to the old frame.  The gap shouldn't have been more than a 1/4" all around the window so we have lost 4" of window on all 4 windows replaced.  The installers didn't address any of the concerns we had why they were crooked, why the gap was soo large, why the strips were at least one shade darker than the window.  Why they didn't plum & square the windows..  The installer used way too much caulking on the outside of windows which now is all over the stucco.  It's been 3 weeks since the install and republic west can't be bothered to come even look at the install.  No Mike Z[redacted] there is no new documents to be signed.  As far as the sheets your installers had us sign they didn't listen to us during the install and I called Mike Z[redacted] on Monday with my displeasure and emailed him.  All he can say is where's my money.  Fix your install or refund our money and you can keep your windows.     We put our cc info on the form in good faith and instructed the installers to have them call us and we would tell them how much to put on each card knowing we weren't happy with the install.  Guess what again the installers didn't listen to us.  I emailed z[redacted] to come out and look at the install they have yet to do so.  Since the install we've had 3 companies come out for quotes and they've all said bad install.

This complaint was submitted against, my company Republic West Remodeling, Inc.  The customer actually worked with a completely independent company, Republic West Home.  [redacted], referenced in the complaint, is the owner of Republic West Home.  There is absolutely no...

relationship between Republic West Remodeling and Republic West Home.  Please remove this complaint from my company as my record with the Revdex.com is very important to me.Thank you.Sincerely,[redacted]President Republic West Remodeling.

To whom it may concern,Two weeks after the contract was signed, Mr. [redacted] called our office looking to cancel his contract in order to resolve a water line issue in their home.  I informed Mr. [redacted] that we were aware of his water line issue at the point of sale and that is why they were remodeling their kitchen.  We told Mr [redacted] that he should keep us in the loop as to the timeframe to start based on the insurance claim he needed to file.  He said that he would talk to the insurance company and get back to us.  A couple days later he called back wanting to cancel his contract out right.  We informed him that it was 14 days past his recession date and canceling was only possible if we recovered the costs we had put out.  I gave him an accounting of our outlays and he told me he would discuss it with his wife and get back to me. Never during any design meeting or phone discussion did any discussion come up about getting a bank loan.  All the paperwork the [redacted]s signed clearly stated they would be paying by check for each progress payment owed.  The next thing that happened was a phone call from [redacted] that they had disputed the deposit charge.  As stated above, [redacted] honored the deposit due to the fact that the [redacted]s clearly were aware of the 3 day right to rescind which is printed on the front of the contract.  In the complaint the [redacted]s imply that Republic West is responsible for them still being out of their kitchen but any damage caused in their house was due to the water line break.  We were never allowed access to do any labor in their home so it was torn up by the insurance company contractor.   The reason we take deposits is because we have cash outlays before we do any work in the home including design, field and office work.  Our offer to cover those costs was fair as we are not obligated to do so.Sincerely,Republic West

To whom it may concern,
The customer was contacted and we are waiting for their approval on fixing caulking/trim work as that has been determined to be the only issue. The customer is confused as to how a retro fit window is installed.  He was confusing a new construction vs a retrofit...

install.  I would like to address the accusation that we charged his card without authorization.  I have attached two documents that clearly give us authorization to charge the card including a completion form that the customer signed off on the day of install that not only were the windows complete and they were happy but gave us two credit cards to charge 50/50.  Mr Nadeau statements are intentionally false in order to harm our reputation but the documents obviously refute his false statement.

We are not sure how to answer the customers latest Revdex.com message.   We had an agreement to redo the vinyl strips and caulk when he received a color sample from the manufacturer. We left two voicemails and an email checking on the status of the color approval with no return phone call. We have been willing and ready to resolve the issues but Roger has not responded with the color approval.  As soon as we receive approval of the color match we will proceed with the agreed upon repairs.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]   I still have not resolved our problem. Republic has not sent anybody to fix the windows and said they would.

To whom it may concern,Republic West and Ms. [redacted] have discussed the matter and came up with a mutual resolution to resolve the matter.  We try our best to help out customers whose products are out of warranty and need replacement parts.  In this case 90% of the work was completed...

but unfortunately some of the parts  were no longer available and for the past months we have been trying to source them for her.  As she states in the complaint we agreed to refund her for the threshold and at this time we have refunded Ms.[redacted] $201.00 for the other parts we cannot source as well.  She has accepted this as a resolution to this complaint. Sincerely,Republic West Home