ReserveAmerica a part of the Active Network

I have attached ReserveAmerica's response for case ID [redacted] Please let me know if you have any questions Thank you, Teresa K***This is ReserveAmerica’s response to file number [redacted] Thank you for bringing Ms***’s concerns to our attention We take all feedback and complaints very seriously As an online customer, Ms [redacted] agreed to abide by the conditions of Delaware State Park’s policies prior to using our services The reservation process online provides the customer with opportunities to confirm acceptance of cancellation policy before finalizing the transaction An email confirmation of the transaction, policies, and reservation details are sent upon completion Ms***’s confirmation was sent to [redacted] The Delaware State Park’s cancellation policy states that any changes or cancellations made to the reservation days or more in advance of the arrival date will result in a $cancellation fee A one night’s camping fee will be charged for any cancellations made days or less in advance of the arrival date No refund made after date of arrival or after point of check in Hence when Ms [redacted] made her cancellation via public website those fees incurred The ReserveAmerica staff Ms [redacted] spoke to were following the above stated policy which she agreed to upon completion of her reservation The manager Ms [redacted] spoke to did send a refund request on behalf of Ms [redacted] to Delaware State Parks Delaware State Park’s stated they would approve a waiver of cancellation fees should Ms [redacted] change her dates or location to another Delaware State ParkThis information was relayed to Ms [redacted] on June 30th, Any additional restitution the customer is requesting will need to be sent to Delaware State Parks We sincerely appreciate Ms***’s patronage and hope that she can find clarification in our response, but we respectfully decline any additional financial restitution Thank you, Teresa K***Customer Support Manager, Service Resolution

This is ReserveAmerica’s response to file number [redacted] Thank you for bringing Mr [redacted] s concerns to our attention We take all feedback and complaints very seriouslyThe partnership with Active Advantage provides ReserveAmerica customers with an opportunity for additional membership benefits The program offers rebates on magazine subscriptions plus additional opportunities for discounts on camping reservations, outdoor related equipment, travel, and gear Mr [redacted] would have been notified during the reservation process of his eligibility for the Active Advantage membership The process includes a confirmation page outlining the benefits and how to opt out of the trail program Upon Mr [redacted] s selecting the free trail option, he was authorizing finalization of the enrollment process and agreeing to the terms of the trial offerActive Advantage has confirmed Mr [redacted] s account has been canceled and a full refund was issued on October 24, Mr [redacted] s concerns involving the reservation process have been documented and we sincerely appreciate Mr [redacted] s patronage We hope that he can find clarification in our response Thank you, Teresa K [redacted] Customer Support Manager, Service Resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for bringing Ms [redacted] ’s concerns to our attention We take all feedback and complaints very seriouslyThe partnership with Active Advantage provides ReserveAmerica customers with an opportunity for additional membership benefits The program offers rebates on magazine subscriptions plus additional opportunities for discounts on camping reservations, outdoor related equipment, travel, and gear Ms [redacted] would have been notified during the reservation process of her eligibility for the Active Advantage membership The process includes a confirmation page outlining the benefits and how to opt out of the trail program Upon Ms [redacted] ’s selecting the free trail option, she was authorizing finalization of the enrollment process and agreeing to the terms of the trial offer Active Advantage has confirmed Ms [redacted] ’s account has been canceled and a full refund was issued on February 27, Ms [redacted] ’s concerns involving the reservation process have been documented and we sincerely appreciate Ms [redacted] ’s patronage We hope that she can find clarification in our response

Dear S [redacted] The attached letter is a response for file ID [redacted] Sincerely, Teresa K [redacted] Active Network/ReserveAmericaThank you for bringing Ms [redacted] ’s concerns to our attention We take all feedback and complaints very seriouslyAs a customer, Ms [redacted] agreed to abide by the conditions of New Jersey Division of Parks and Forestry policies prior to using our services The reservation process provides the customer with opportunities to confirm acceptance of the reservation and cancellation policies before finalizing the transaction An email confirmation of the transaction, policies, and reservation details are sent upon completion Ms [redacted] ’s confirmation was sent to a [redacted] @gmail.com The New Jersey Division of Parks and Forestry policy has a $reservation fee which is non-refundable The cancellation policy reflected on the website and the confirmation letter state that all cancellations will incur a $cancellation transaction fee plus a $(NJ Resident) / $(Out of State Resident) or a night use fee (whichever is less) that will be deducted from any refund dueA refund request has been submitted on behalf of Ms [redacted] to New Jersey Division of Parks and ForestryWe sincerely appreciate Ms [redacted] ’s patronage We hope that she can find clarification in our response

I just wanted to let you know that I received a refund check from the State of California yesterday Thank you and all involved in getting things resolved Although I am pleased to receive the money, I am even more heartened by having the experience of an organization which can be effective at the work they do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I totally disagree with your response, the website is geared so that it appears that you have to agree for this subscription in order to make your reservationI made a reservation for my mother and for me several years ago using the same credit card but different e-mail addresses I was charged for this magazine subscription not once but twice I did not realize that I had purchased the service until they billed my credit card not once but twice under both email addresses I never received any magazine,any free camping, any rebates on camping, or any discounts that were stated in the response below all I received was two separate charges on my credit card for a service that I never knew that I had signed up for This is a scamyou should make it where you can make your camping reservation without being enrolled into anything then you should have an option if you would like to enroll in this program do not make it where it automatically enrolls you and you have to find a way to unroll from the program that makes this a scam since this has happened I try to steer away from making a reservation over the internet and try to phone in all new reservations I have a lot of fellow campers and we all seem to feel the same way about this....run the site correctly....I have complained to my state over this practicethanks Regards, [redacted]

Thank you for bringing Mr [redacted] ’s concerns to our attention We take all feedback and complaints very seriouslyUpon review of Mr [redacted] ’s reservation history, a refund request has been processed for reservation number 2- [redacted] in the amount of fourteen dollars and sixty-five cents The refund was processed to the payment method utilized on the reservation We sincerely appreciate Mr [redacted] ’s patronage We hope that he can find clarification in our response

Dear [redacted] This is ReserveAmerica’s response to file number [redacted] Thank you for bringing Ms. [redacted] ’s concerns to our attention. We take all feedback and complaints very seriously.Ms. [redacted] ’s reservation was cancelled on October 17, 2015 which initiated... a refund of $771.00. The refund process normally takes three to five business days to finalize. Ms. [redacted] notified us on October 20, 2015 that she had not received her refund. A case escalation process was started to determine the issue and resolve. Our Finance Department expedited a check refund. Ms. [redacted] was notified via phone and email that her refund was being sent United Parcel Service for a delivery of October 22, 2015. United Parcel Service tracking confirms Ms. [redacted] received her refund of $771.00 on October 22, 2015 at 7:47 AM. We sincerely appreciate Ms. [redacted] ’s patronage and hope that she can find clarification in our response. Thank you,Teresa K***Customer Support Manager, Service Resolution

The attached letter provides a response for File ID ***Sincerely, Teresa KActive Network/ReserveAmerica

Dear Handler ***The attached is in response to file number ***.This is ReserveAmerica’s response to file number ***. Thank you for bringing Mr*** concerns to our attention. We take all feedback and complaints very seriously. As a customer, Mr*** agreed to
abide by the conditions of Recreation.gov policies prior to using our services. The reservation process provides the customer with opportunities to confirm acceptance of the reservation and cancellation policies before finalizing the transaction. An email confirmation of the transaction, policies, and reservation details are sent upon completion. Mr*** confirmation was sent to d***@yahoo.com. The policy outlines a ten-dollar non-refundable on line reservation fee in addition to a ten-dollar service fee for changing or cancelling the reservation. Upon review of Mr*** reservation history a refund request has been processed for reservation number *** in the amount of twenty dollars. The refund will be processed to the payment method utilized on the reservation. Also for future reference, Mr*** can locate our contact information by clicking on the Help & FAQ link located on the top of the recreation.gov page. The link will give Mr*** options to search for information articles or select the Contact Us. The Contact Us provides customers with options on reaching out via Chat Online, Email Us, or Call Center contacts We sincerely appreciate Mr*** patronage. We hope that he can find clarification in our response Sincerely,Teresa K***Active Network/ReserveAmerica

Thank you for bringing Ms***’s concerns to our attention. We take all feedback and complaints very seriouslyAs a customer, Ms*** agreed to abide by the conditions of Florida State Park policies prior to using our services. The reservation process provides the customer with
opportunities to confirm acceptance of the reservation and cancellation policies before finalizing the transaction. An email confirmation of the transaction, policies, and reservation details are sent upon completion. Ms***’s confirmation was sent to *** We empathize with Ms*** involving her experience for a situation outside of her control. In review of the reservation and confirmation from Gamble Rogers Memorial State Recreation Area, the reservation Ms*** booked was utilized. Since the site and services of the park were utilized by Ms*** the requested refund amount of thirty-eight dollars and six cents will not be processedWe sincerely appreciate Ms***’s patronage. We hope that she can find clarification in our response

Thank you for bringing Mr***s concerns to our attention. We take all feedback and complaints very seriouslyThe partnership with *** *** provides ReserveAmerica customers with an opportunity for additional membership benefits. The program offers rebates on magazine
subscriptions plus additional opportunities for discounts on camping reservations, outdoor related equipment, travel, and gear. Mr*** would have been notified during the reservation process of his eligibility for the Active Advantage membership. The process includes a confirmation page outlining the benefits and how to opt out of the trail program. Upon Mr***s selecting the free trail option, he was authorizing finalization of the enrollment process and agreeing to the terms of the trial offer. Active Advantage has confirmed Mr***s account has been canceled and a full refund was issued under refund confirmation *** Mr***s concerns involving the reservation process have been documented and we sincerely appreciate Mr***s patronage. We hope that he can find clarification in our response

This is ReserveAmerica’s response to file number ***Thank you for bringing Ms*** concerns to our attention. We take all feedback and complaints very seriously.ReserveAmerica is no longer a service provider for California State Parks. We do not have access to Ms***
account information. An escalation has been sent on behalf of Ms*** to the point of contact in California State Parks that can assist her with her refund requestMs*** may also reach out to California State Parks via their email [email protected]. We sincerely appreciate Ms*** patronage. We hope that she can find clarification in our response

Dear *** *** ***This is ReserveAmerica’s response to file number ***.Thank you for bringing Mr***’s concerns to our attention. We take all feedback and complaints very seriously.The partnership with Active Advantage provides ReserveAmerica customers with an opportunity for
additional membership benefits. The program offers rebates on camping reservations plus gives the 4th campground reservation free when booked through ReserveAmerica.com. In addition the membership provides discounts involving outdoor related equipment, travel, and gear. Mr*** would have been notified during the reservation process of his eligibility for the Active Advantage membership. The process includes a confirmation page outlining the benefits referenced above, why the credit card information is verified, and how to opt out of the day trail. Upon Mr***’s clicking the “Accept Trial” button, he was authorizing finalization of the enrollment process and agreeing to the terms of the trial offer.Mr***’s concerns involving the reservation process have been documented and we sincerely appreciate Mr***’s patronage. We hope that he can find clarification in our response.
Sincerely,Teresa K***
Active Network/ReserveAmerica

Thank you for bringing Mr. [redacted] concerns to our attention.  We take all feedback and complaints very seriously. The partnership with Active Advantage provides ReserveAmerica customers with an opportunity for additional membership benefits.  The program offers rebates on magazine...

subscriptions plus additional opportunities for discounts on camping reservations, outdoor related equipment, travel, and gear. Mr. [redacted] would have been notified during the reservation process of his eligibility for the Active Advantage membership.  The process includes a confirmation page outlining the benefits and how to opt out of the trail program.  Upon Mr. [redacted] selecting the free trail option, he was authorizing finalization of the enrollment process and agreeing to the terms of the offer. A refund request was sent to Active Advantage’s leadership team.  They have confirmed the account for Mr. [redacted] has been cancelled and a refund processed on October 30, 2017. Mr. [redacted] concerns involving the reservation process have been documented and we sincerely appreciate Mr. [redacted] patronage.  We hope that he can find clarification in our response.   Teresa K[redacted]RA Outdoors/ReserveAmerica

Dear Lou Ann Pedersen,This is ReserveAmerica’s response to file number [redacted]. Thank you for bringing Ms. [redacted] concerns to our attention.  We take all feedback and complaints very seriously. ReserveAmerica provides on-line services for a large number of very popular State Parks and camping...

facilities.  The on-line system has constant testing and monitoring of performance to ensure the best service to our customers.  The popular camping locations book up very quickly when new site inventory is released due to the high demand.  The State Parks and camping facilities provide specific business rules on how they want their inventory to become available such as number of sites that can be booked or when the inventory can be released.  The facilities also provide penalties or fees for customers that cancel or change their reservations after booking.  ReserveAmerica and the camping facilities that utilize the reservation service want all customers to have the opportunity to experience their wonderful parks. Unfortunately the demand at some locations is higher than the available inventory   We request further information from Ms. [redacted] involving her concerns.  Which camping facilities was she attempting to book? Were there specific sites or dates in her search criteria?  What internet browser was she utilizing? We sincerely appreciate Ms. [redacted]’s patronage and hope that she will provide us with the additional information.     Thank you, Teresa K[redacted] Customer Support Manager, Service Resolution

I have attached ReserveAmerica's response for case ID [redacted].  Please let me know if you have any questions.
Thank you,
Teresa K[redacted]This is ReserveAmerica’s response to file number [redacted]. Thank you for bringing Ms. [redacted]’s concerns to our attention.  We take all feedback and...

complaints very seriously.  As an online customer, Ms. [redacted] agreed to abide by the conditions of Delaware State Park’s policies prior to using our services.  The reservation process online provides the customer with opportunities to confirm acceptance of cancellation policy before finalizing the transaction.  An email confirmation of the transaction, policies, and reservation details are sent upon completion.  Ms. [redacted]’s confirmation was sent to [redacted].   The Delaware State Park’s cancellation policy states that any changes or cancellations made to the reservation 31 days or more in advance of the arrival date will result in a $10 cancellation fee.  A one night’s camping fee will be charged for any cancellations made 30 days or less in advance of the arrival date.  No refund made after date of arrival or after point of check in.  Hence when Ms. [redacted] made her cancellation via public website those fees incurred.   The ReserveAmerica staff Ms. [redacted] spoke to were following the above stated policy which she agreed to upon completion of her reservation.  The manager Ms. [redacted] spoke to did send a refund request on behalf of Ms. [redacted] to Delaware State Parks.  Delaware State Park’s stated they would approve a waiver of cancellation fees should Ms. [redacted] change her dates or location to another Delaware State Park. This information was relayed to Ms. [redacted] on June 30th, 2015.  Any additional restitution the customer is requesting will need to be sent to Delaware State Parks.  We sincerely appreciate Ms. [redacted]’s patronage and hope that she can find clarification in our response, but we respectfully decline any additional financial restitution.      Thank you,  Teresa K[redacted]Customer Support Manager, Service Resolution

This is ReserveAmerica’s response to file number [redacted]. Thank you for bringing Mr[redacted]s concerns to our attention.  We take all feedback and complaints very seriously. The partnership with Active Advantage provides ReserveAmerica customers with an opportunity for additional membership...

benefits.  The program offers rebates on magazine subscriptions plus additional opportunities for discounts on camping reservations, outdoor related equipment, travel, and gear.  Mr. [redacted] would have been notified during the reservation process of his eligibility for the Active Advantage membership.  The process includes a confirmation page outlining the benefits and how to opt out of the trail program.  Upon Mr[redacted]s selecting the free trail option, he was authorizing finalization of the enrollment process and agreeing to the terms of the trial offer. Active Advantage has confirmed Mr[redacted]s account has been canceled and a full refund was issued on October 24, 2016.        Mr[redacted]s concerns involving the reservation process have been documented and we sincerely appreciate Mr[redacted]s patronage.  We hope that he can find clarification in our response.   Thank you, Teresa K[redacted] Customer Support Manager, Service Resolution

Dear [redacted] Complaint Handler, [redacted] Below is a response for file ID [redacted].Thank you for bringing Mr. [redacted] concerns to our attention.  We take all feedback and complaints very seriously.As a customer, Mr. [redacted] agreed to abide by the conditions of Arkansas State Park policies prior to...

using our services.  The reservation process provides the customer with opportunities to confirm acceptance of the reservation and cancellation policies before finalizing the transaction.  An email confirmation of the transaction, policies, and reservation details are sent upon completion.  Mr. [redacted] confirmation was sent to [redacted].     Yurts for Arkansas State Parks fall under the campsite policies involving cancellations and changes. Upon review of Mr. [redacted] reservation history, a refund request has been processed for reservation number [redacted] in the amount of sixty dollars and fifty-one cents.  The refund will be processed to the payment method utilized on the reservation. We sincerely appreciate Mr. [redacted] patronage.  We hope that he can find clarification in our response.     Sincerely,Teresa K[redacted]Active Network/ReserveAmerica