Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to Classic Moving Services, I am only allowed to open one dispute, so if I open one now, before I receive my possessions, I am unable to open another if I receive my items and anything is damaged, broken, or missingAt this point, I am having a serious issue with them over payment before shippingOn every bit of correspondence I had received prior I was told I needed to pay 70% up front and 30% at delivery, now they are stating I need to pay 90% up front and 10% on delivery before they will even ship my thingsI questioned why this was the case and I was given an excuse that doesn't even add upThey are using their fine print to stick it to their customer even moreI have made such an issue over this situation, I know exactly why they are doing thisI have attached all my supporting documentation that was requested by Classic Moving Services, including the emails back and forth on why there was a change in the percentagesI appreciate your help in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Attached are the documents associated with my case,
Regards,
*** ***
April 21,
Revdex.com SERVING GREATER CLEVELAND
Euclid Ave4th Floor
Cleveland Ohio
Phone: 216-241-
Fax Line: 216-861- [email protected]
Re: *** * *** ***
Dear Revdex.com,
Please note
that Classic Moving Services is more
than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
companyCustomer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated
When it comes to these matters we put
ourselves completely at the customer’s disposalRest assured that if and upon
a full and thorough investigation through MovingClaims.net (Company Claims
Processing Agent) we can validate that the customer’s claims/complaints against
the company are in fact true and accurate, the company will compensate the
customer in accordance to their coverage and will ensure a fair resolution to
their issues
All of our binding transportation quotes provided
by our relocation representatives are based on information given by customers
prior to move date which consists of a total volume to be shippedUpon receiving
this information, a binding & guaranteed transportation cost is provided to
the customer specifying and detailing services to be rendered, with customer
approval to Order of Service via Electronic Signature confirming the
information provided is true and accurate
All services must to be
verbally reconfirmed by consumer at least two (2) business days prior to
reservation day in order to be executedRescheduling for any services must be
submitted in writing by the consumer at least four (4) business days prior to service
date, to avoid a rescheduling fee of $in addition to the non -
refundable deposit
All cancellations for services
made on the move date by consumers do to unforeseen circumstances, or any
additional services added to the account such as packing labor, additional
items to be moved, overnight service, storage services or packing materials
usage, that are not included in the initial Order For Service that was sign and
approved, the consumer is fully responsible and will be charged the total Estimated
Cost of Service given prior to service dateFurthermore, all deposits are not refundable
Please
understand that we always try to be as clear & upfront as possible with
customers prior to their move date to avoid any unforeseen surprises
We can
assure you that if the customer had read & comprehended the company terms
& conditions prior to fully signing and agreeing to them, we would not be
in this situation
We
thank you for understanding our position and hope that our relationship will
grow in time
Sincerely,
*** ***
Customer
Service Department - Classic Moving
Services
Thank you for contacting Classic Moving Services on my behalfI appreciate their idealistic approach to how things should run and I was very much looking forward to doing business with them in the same idealistic wayPrior to my selecting the company I went over the estimate with the salesperson several times and clarified the items to be moved several times for the final estimateI am happy that they are willing to investigate and pray that no one will have to go through what I went through with the companyFor further clarification on the claims made in their response email.
Per Additional Volume Claims
I provided and initial moving list of items (see attached MovingList_***) which was emailed to the salesperson on May Also attached is the email to make changes to the original list (Document - Change to Moving List) and the Binding Moving Estimate listing the items (Document - Moving Estimate #***_05.26.2015)This change was also confirmed with the sales person on May (day before pickup) via email and phone callHe informed me that he made these changes and any changes after this final change would need to be made with the team when they arrived for pickupThey picked up on May When the driver arrived I advised him that I had two items I would like to add and showed him the items - a comforter and small folding tray tableThe driver did not refuse these itemsSee attached photos of comforter and folding tableThese were the only additions for a total of itemsBased on my calculations these two items would not occupy an additional cu ftI have also attached a photo of the Household Goods Inventory List Documented by DriverClearly if I had know a comforter and folding tray table would cost $I would have taken them to GoodwillPer the claims of additional packing supplies and being unpackedI was completely packed as agreed and all items already disassembled upon arrival of the moving team and I purchased all packing materials which included boxes, tape, mattress and sofa covers etc purchased at Home Depot and can provide receipts for allItems were fully packed by the time the driver and loaders arrivedThe only packing materials used by the moving team were blankets and tape to secure them which is listed in the Binding Moving Estimate as "Free Quality Moving Blankets will be provided"(An example would be them adding moving blankets on the sofa over my moving cover purchased at Home Depot for additional protection) They also provide "Loading and Unloading of all items and Assembly, Disassembly and placement of all furniture on pickup and delivery as part of their serviceAt pickup I had already disassembled all furniture which required disassemblingUpon delivery they only assembled one item, the bedThe moving team which was scheduled to arrive between 2-4pm arrived after 6pm and I was very ready for their arrival and completion of pickupI can also provide you with the contact information for a witness who was at my apartment at the time the movers arrivesThe claim was filed on their affiliate website Movingclaims.net their Claims Processing Center on Friday 19th June, All information requested on this website was provided and I am awaiting further communication from them for any additional information requiredItems were delivered on Sunday 14th June I can understand minor discrepancies on the part of their sales team and on site movers in the calculation of cu ft, but to have a discrepancy of over cu ft when the original was only for cu ft is completely erroneous and needs to be investigated furtherAdditional Clarification
For pickup the team came in a *** Rental Truck approx 24'-with lift gate and upon delivery a truck with the name A*** Trucking Incand employees from that company delivered my itemsPer my knowledge I was doing business with Classic Moving ServicesThe driver also arrived with an old invoice indicating I had a balance of $even though I had paid $on Jun via money transfer directly to the account of Classic Moving ServicesI had to show him the latest invoice on my computer before he accepted the final $I paid the final $at delivery and was given no receipt or acknowledgement of paymentThe driver said he had no receipts to giveThere were several discrepancies in the items tagged #to be delivered to meThe delivery team delivered several items tagged #which were not mine and I noted this to themThey insisted that they were tagged #which was my number so we opened two of the boxes and I confirmed that they were not mineThere was also one which was left at my house for a person *** *** and I immediately called the driver who said he would pick it up on his way back up from GAHe later picked it up days later and was thankful that I had called since he said it would come out of his salaryFour of my items were missing and they had no idea where they were and two items they brought in in complete piecesAll of this was noted in the initial claim description on the claim websiteThank you for your help in trying to resolve this matterI budgeted my move based on their initial Binding Moving Estimate and to have that amount increase by almost 50% ($900) put me in additional debt I was not even prepared for*** ***
Hi,
Job No CM
On May 20, my niece Diana Martinez called Classic Moving Services and she does not speak Well English or understand it, she spoke with Levi Botnick to give her a quote on moving items in the houseThe moving estimate was $then the call was passed to Jack which speaks Spanish and Dianna Martinez asked him if the estimate was the correct and final price, and Jack said yesWe were unable to see it on a Phone, when I would try to zoom in, it would blurI was able to go and print it and saw that the Bikes was not included and the size of boxes where SmallI had asked Jack what was the size or measurement for a small box he said inches x inchesI then asked him where did they get that measurement if the boxes are approximately inches x inches, and he said that it would not make a difference it could be inches x inches, he then had told me he was going to do the corrections (he told me on the phone) when I called this # 216-307-Jack asked me who had put that size of boxes and that, that was not the correct box sizeI said to Jack I didn't know, and he said he would make the corrections for the size and the four bikesWhen the movers came on June 22, I mentioned to the movers about the corrections and a mover named Steven said it was not showing on the paperworkHe then said he didn't have the size of the box nor the bikesI told Steven that I had labeled my boxes with numbersWhen Steven came with more helpers, I asked Steven how he knew the amount of boxes I had he said he had stickers with # to put on everythingWhen the truck was almost full, I asked how many cubic feet were left in the truck, he said almost 400. When the truck got full he said that I had more then So I asked why? My dryer and washing machine was not in the truck along with my bedroomThen when he was almost done, he came up and said that the price had changed from $to $
Classic Moving Company Services Promises
-Not to Exceed Price
-Consistent communication with client
-Estimated Transportation Cost is Binding and Guaranteed
Service Includes:
-Professional moving Crew
-Free Transportation with late-model trucks and latest moving equipment
In conclusion, NONE of this service is True, it is ALL a scam!!!! I also was not notified that the movers were supposed to be tipped and the appropriate amount to tip was $30-each moverAnother thing that happened was, that the movers had left a lot of their own trash all over the yard, stairway, and inside my homeWhen moving the truck (with boxes and furniture inside) they would leave the back of the truck open; also when they would come up they would leave everything open, giving anyone a chance to steal somethingWhen putting boxes inside the truck, they would throw them to each other, even when the box said to be careful because it was fragileI really don't think they were professional, they were tossing and turning my washer and dryer and furniture
Thank you, we would like a human person to respond back since we went through such a tough time with these movers
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The moving company representative does not seem to understand what the issue isThe issue is delivery of a second shipment that I was first not informed would occur until after I paid the bill in full, was told to expect the second delivery April or April I do not know if I have damaged goods or lost goods as I am sill awaiting word about the delivery and the delivery itselfSo of course the customer didn't follow your protocolThat process hasn't even begin yetI am still waiting for the remainder of my itemsWhy have you not prodiced tracking of this shipment to me? Contrarily: I have honored my end of the contract in full and you have notTherefore, the service from this moving company has fallen far short of any reasonable expectationPlease review the circumstances and if you have questions, call me directly (the easiest path to resolution) and I will clarify any questions, so that when you comment: it is related to what is going on in my specific circumstanceI have asked for you to look at your hard copy of the contract as my copy is exactly the same in soft copy formYou can additionally check with billing that I paid in full when I did not receive items in full and was not informed of this until the fm drivers were leaving from delivery of the first truckAdditionally you can check the records from company care to see how many times I have spoken to ***, *** and once to ***This method is delaying prompt resolutionThe information is already in the company files and recordsPlease call me Tuesday May to discuss in fullOr leave a number where you can be reached (another hurdle in this entire process.
Regards,
*** ***
Ms***, I have been gathering ALL the necessary information and data to send to the claims department with ALL the different stiplations, rules and regulations that CLAIMS.NET have asked for. I will inform you that all the data WAS faxed to them last week and faxes were also sent to you the same day I am sending all the information packet and pictures of all the damages along with the estimates of damages to my home, which I will be renting in N.Jwhile Ilive in Texas with my sisterI will inform you that ALL of my Family Pictures in a LARGE Rubbermaid Container is missing and I can't start to put a monetary price on it! I will be sending all correspondence to these people by certified mail on Tuesday. Again, Thank You, *** ***
BE CAUTION: NEVER EVER USE THIS COMPANY AS YOUR MOVING SERVICE COMPANYbased on Revdex.com, this company has red alert: http://www.Revdex.com.org/cleveland/business-reviews/moving-and-storage-company/...⇄ />
Already posted link from nytimes: http://www.nytimes.com/2015/09/27/your-money/empty-promises-and-broken-surfboard...⇄ your time and read my experience in my move from New Jersey to TexasI called Classic Moving services and a person named Michael picked up the phone and gave a quote according to boxesWe had large boxes, small boxesQuote was appx3800$ and did not really say anything about ccftIn quote it was mentioned and of less importanceAs mentioned by other reviewers, QUOTE LINK WONT WORK AFTER COUPLE OF DAYS and you will miss your documentation After truck arrived, contractor said we will be allocated with divided lines in the truck and he promised initially that it won't exceed quoted priceAfter half of my items are loaded to the truck he said I may need additional divider lines to to load all my stuffI asked for how much it's going to cost extra and he said its going to be almost 4000$ more than what I have in the quoteThey charge much more money per ccft as contractors are at home (appx60% more)I have asked them to unload my stuff but they said we have to pay for unload and he said he will ask the company for discountHe came up with 500$ less off 4000$ and they accept as cash onlyAs we planned our move, we had no other option than to go with themI had to throw much valuable furniture as it did not fit even after additional space providedEvery tape, packing paper they have used to pack furniture was an extra costThey manhandled our items to squeeze to the space providedAfter everything is done, we were forced to pay 300$ tips to contractors for loadingThey have promised to deliver our stuff in appxdaysAfter we moved to Texas, we waited for days and there was no response from the companyWe have called customer service department to find what happened to our stuff and they said not to call their customer support but contact *** to track/get a status updateI have tried to contact *** and they said since it is a long distance move it may take minimum business days to deliver our household itemsI waited for business days and no response from themThen I tried to contact them and asked them to give exact location of my itemsThey responded that they did not find a truck coming to Texas and waiting in their warehouseI demanded to talk to manager on exact status when our stuff will be delivered as we paid upfront 6500$They said they don't know when the truck will be available to deliver our items and they asked to file a complaint and they will review and reply backAfter appxbusiness days, out of nowhere without any status update, driver called me up saying my items are at destination location and can deliver that eveningAfter coming to the delivery location they said they have double truck wheeler and can't fit near my home and they had to rent another shuttle to deliver which will cost additional 700$ which was really unexpected which I had no option than to accept
Contractors were in hurry to unload and move away as quickly as possible before we completely identify our inventoryWhile they are almost leaving, I found that they broke our coffee table and they lost dining chair, cupboard, chairsAdditionally manhandled our mattress, mattress boxes, Cycles (broken totally of no use)Contractor did not even gave any written notice on damaged products and he said to contact company and write a good review for better reimbursementI have contacted *** and contacted for a claimThey said I had to take photos of damage, purchase receipts of my furniture (which I had no idea where they were as they were couple of years old)After sending the claim they said they will work with company and get back to meAfter almost months, they came back with a response saying they only can pay 72$ for my damage/lost items as per my document which was not really explained how it works and its importanceAdditionally they stated in the contract to agree to not to write any negative review/file complaint on any websites/internet and if we agree for that they can pay 72$I have given up to accept 72$ and decided to write my experience here to alert fellow movers to really plan well and not to go with such moving companiesI would recommend to really be very cautious on choosing these companies before you decide on your move or would go to use pods instead which is much better option I believe
***12:PM ** ** Thank you ***Hopefully if any further issues, I can work out with the companyThank you for your help and thank goodness for organizations like this to assist consumers when companies are not adequately responsive. ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowNotation written 5/6/15.
Business is requesting Bill of LadingThe business has a copy of the paperwork that I have a copy forI request Classic Movers to provide copy of the paperwork they have also.
Regarding description of the household goods: I do not have the total of goods company promised to deliverI received half of the order (perhaps half, I am not sure what they still withhold) April I was not informed there would be two shipments from the companyThe drivers of the first delivery arrived at about 5:30-pm and unloaded until approximately 8:30-pmIt was during their final minutes that they informed me there would be a second truck coming perhaps the following Monday or TuesdayThat I was to call the office Monday, April (which I did)At this point, Friday, April 24, they were paid in fullI was told by a person at this number: *** (I believe this may be a personal cell) that I had to pay 2K of the remaining 3K owed before the April drivers could bring the shipment and the final 1K before they opened the truck door (keep in mind, at this time I believed the shipment was the entire shipment)That is what occurredDrivers were paid 1K before they opened the doorI have a witness for this as I had a person accompany me to the storage unit where the shipment was deliveredThe items delivered thus far are in a storage facilitySince I was told I would receive the second delivery on or about the 27th, 28th (from the drivers--the office did not provide this information but instead said I would be called hours ahead of the delivery with no estimated delivery time frame), I was awaiting the second delivery before going through the belongings to check what was thereFollowing the April call to the office when I was told they could not give me a time frame, I explained I had to travel to *** for daysThat I could only have someone meet drivers at the storage if I had some idea when they would be comingThat it was a hardship as I am in a new city and do not have contacts established to assist me with moments of happenstance (we might come, we might not)This is certainly a reasonable situation that I believe any person would understand and be congenial to being more descriptive than to say something to the effect that "all we can say is that you will receive a call." The customer care center to whom I was in contact is an outsourced facility in Miami and not on the premises of the moving companyTherefore, direct contact with someone from the company has proven difficult as I have been repeatedly told I would hear from someone and have notI raised the issue that May 2,would be days of my free storagei was told by customer care (in Miami) that the company would assume responsibility for cost beyond that point if they didn't deliver the itemsI have not received anything in writing from the company regarding this, regardless who I have spoken toAll of this could have been avoided with correspondence with the personnel at the Classic Moving companyThe customer care center has sent emails to them stating that I am requesting updates and to date, I have received no updatesI have called the sales office as well, just to have someone from the company to speak withNo one will give me names of supervisors or persons to contact when the issues are not resolved with those I have been speaking with.
I am requesting the company tell me where the remaining items of my belongings are and when (time frame) they will be delivering them to the storage unit in *** **The last I heard on 4/27, the items were still in storage in ***.
My monies due to them were paid in full 4/with them still retaining some of my items (the second truck) and I feel this was done in bad faithWhen I spoke to the person at *** regarding final payment before the 4/delivery: no one informed me there would be two trucks and that this was only a partial deliveryOr I would NOT have paid the balanceI have text and email correspondence regarding some of this and there were phone callsThe company line states that phone calls are recordedI do not know if this line is the persons personal phone or company phone, but all conversations should be recordedI believe if this company stands behind its words (in the letter to Revdex.com) that they care about customer satisfaction they would be on the phone with me resolving this issueTo date, this has not occurred.
What I am requesting: specifically is for company to provide their records of this move (from their end) and to ensure that the remaining items from my household, which have been paid for their promise to deliver to me per the contract, are in their possession and will be scheduled to be delivered to meThe onus is not on me to be the bearer of what is the transactional promise and responsibility by this companyTo date, their promises and business efforts have fallen short of what was promised and what is expected from any consumer of services from a moving companyI am more than willing to equally provide paperwork, copies of emails, texts etc., however, want to see this from their end alsoThe easiest resolution is to call me and establish a time for delivery of my remaining goods as soon as possibleThank you
*** ***
Regards,
*** ***
Everything that could have gone wrong did go wrong with this moving company (Classic Moving Services)They told me that they did not do on-site estimates, because it was "cheaper" that way; they did a phone estimate instead, and told me it would cost $Instead, when the movers showed up, they said it would cost $(plus tips), because they charged based on how much space my possessions took up in their truck; I was under the impression that they charged based on how many items I hadThey refused to take any of my things until I paid them on the spot, which I had no choice to do because it was too late at that point to hire a moving companyThey said that the first day they would be able to drop off my things would be AugBut then they did not show up at all on Augor Aug15; they claimed that there was a mechanical problem with their truckBut they refused to tell me exactly when they would show up; I was stuck waiting for them all weekend with no idea of when or if I would get my furniture and boxes backI called them repeatedly, trying to set up a new delivery time, but they literally dodged my calls; they only answered when my father called from a different number, thus proving that they saw my number on their caller ID and refused to answerThey were extremely rude and their dispatcher screamed at me, saying that he DIDN'T KNOW when the stuff would be delivered, as if it was MY FAULT it had gone wrongThey continued to dodge my calls, until I left a message saying I would go to the police and press charges against them for theft if I didn't get my stuff backThey finally delivered my things on Monday, AugMost of my boxes were wet and damagedThey had taken apart one of my bookcases, and flatly refused to put it together, even though ASSEMBLY was PART OF WHAT I PAID FOR; I even pointed it out on the contract, but the mover told me just to "call the guy"; he walked away and refused to put together my bookcase, which I was unable to put together by myself because it was damaged due to their own negligenceThey also damaged my drying rack for my laundry; it was bent and it now leans to the side, making it difficult to hang my laundry on itThey also broke off an entire chunk of my TV stand and did not apologize for itTwo items were missing: my step stool and my beside tableThe movers had no explanation and no apology for my missing furnitureI filed a claim with them, and they took a long time to get back to meWhen they did, they claimed I had "incomplete information" and requested the same information that I had already sent them; they were stallingFinally, they offered me a settlement: $66.00, but the stipulation was that I could not file any complaints against them with the FMCSA, the Revdex.com, or post any negative reviews of them onlineI refuse to accept that lousy settlement, because the way I was treated was rude, unfair, dishonest, and wrongI will not accept ANY money or any type of settlement from this company, because I want my complaint against them to remain on record; I refuse to withdraw my complaint, even if they try to contact me to settle itI want them to be held accountable for what they did, so that they cannot do this to more customers
Ms***, I have been gathering ALL the necessary information and data to send to the claims department with ALL the different stiplations, rules and regulations that CLAIMS.NET have asked for. I will inform you that all the data WAS faxed to them last week and faxes were also sent to you the same day. I am sending all the information packet and pictures of all the damages along with the estimates of damages to my home, which I will be renting in N.Jwhile Ilive in Texas with my sisterI will inform you that ALL of my Family Pictures in a LARGE Rubbermaid Container is missing and I can't start to put a monetary price on it! I will be sending all correspondence to these people by certified mail on Tuesday. Again, Thank You, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This moving company has not picked up my furnitureI only placed a depositPlease see the attached document which was the receipt and it CLEARLY STATES that if I cancel my service week before the move they will refund the full depositI would like them to refund the deposit entirely
Regards,*** ***
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
Please accept
this formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to...
better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, etc.)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, ect)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
While searching the internet for a moving company to move my family from Grand Prairie, TX to Moreno Valley, CA I encountered Classic Moving Svc. That contacted me after I filled out a form requesting moving companies to contact me with quotes. I was contacted and was asked to give an inventory list of all my big ticket items and sizes i.e. beds, televisions, tables, washer and dryer etc. I give him the information and asked if someone would be needing to come by in order to get a more accurate reading on the merchandise. He told me "NO." and asked an estimate of how many boxes I would have as well. After it was all said and done I was given an estimate of $3400. I paid my 10% down payment in order to hold the rate and we set a date of June 4th. On June 2nd I get a call from "Quality Assurance" who then goes back over my items to ensure nothing has changed on my end as far as the inventory. He then says "you were not charged initially for the washer, dryer, and refrigerator those come with bulk fees with have to add them." A little upset seeing that my initial quote was back in March, but I agreed and my estimated price went up to $3900. Still not a problem. June 4th came and the movers showed up bright and early. They began to survey my belongings and proceeded to tell my wife that "it looked" like we had more items than initially discussed. All the items were accounted for, the only difference was instead of 40 box I had 52 (not a problem, I assumed there may be more boxes just gave a rough number and also understood this may come with a fee possibly). Then he tells me my boxes were medium instead they were large. I asked did it say that on the box his reply was "NO" I asked what makes them large boxes he says "Because I can tell!" I explained that's not how this is going to work there has to be a definition of size. Dimensions? something. They proceed to load my things onto the truck and it was determined that the initial space they said would be taken up was only half the amount of space that was needed. So my price quickly jumped from $3900 to $7100 at a blink of an eye. The DOUBLED the rate per cubic feet for every cubic foot that was over. Upon the completion of the pick about a week later I finish paying for my move in full and asked to have my goods returned to me ASAP. June 29th they arrived with my belongings. There were 2 men who introduced themselves as Classic Moving employees and THIRD man who introduced himself as "A GUY THEY PICKED UP FROM HOME DEPOT". Taken aback initially wasn't sure if he was joking, until he came to me and my wife a little later and repeated that he was picked up outside of HOME DEPOT and that we should feel free to tip him because they probably won't pay him much. I immediately called Classic Moving where I spoke to Jennifer (she refused to give me her last name), she spoke to the driver where he goes on to tell her "I know him, its okay." she contacts me and repeats this CRAP (like that's ok). I went on to explain to her that per my contract I am to have "professional movers during pickup & delivery" She proceeds to ask me "What do you want me to do about it?!" Excuse me. Last I checked I was the customer who paid for a service, you as the company should be telling me what you are GOING to do in order to make this right. I then asked to speak to someone above where then Jennifer proceeded to hang up on me. My wife and I attempted to call back all day on June 29th and left messages. Jennifer not only did not answer the phone she did not return any of my phone calls. During the process of them off loading my process I found that several boxes housed roaches inside. There were no roaches in my previous home so no reason that my boxes should have roaches now, chairs were broken, screws were missing, etc. The movers were also to put everything together that was taken apart at origin. They instead insisted that they were only putting together beds. They also stacked boxes in my living room like a bad game of tetris and refused to move them a fashion that I could begin to attempt to set up my living space once they were gone. My overall experience with Classic Moving was a complete nightmare. We are still unpacking boxes and finding more broken items, missing boxes, and things that belong to other people as well. Stay clear.
I have never worked with a company that has treated their customers so poorly. I was flat out lied to over the phone regarding prices and arrival of my belongings. The delivery company contracted would not deliver my stuff to the address provided unless I agreed to pay another 400 dollars on top of an already inflated price. The quote of 1700.00 to transport 200 sq ft quickly turned into over 2300 and I have to pick up my stuff on the side of the road in a unsafe neighborhood at 11:30 PM. Not to mention they were missing one of my boxes and two bundles of belongings. Please never use this company. I would also like to point out that I waited over a month to write this review thinking I would calm down a little but nope I am still just as frustrated.
First they told me that they were not a broker but the actual moving company. Then on the day my boxes were to be picked up they did not show. Another company, The Moving Institute called and said that they were scheduled the next day to pick up my stuff, but they never showed. I couldn't get in contact with anyone, so I canceled the credit card charge. I had a flight to catch, so now I have to have family try to get my items shipped to me.
DO NOT EVER USE CLASSIC MOVING SERVICES! After packing everything we own into their truck, I'm given a receipt with a total more than TWICE as much as I was quoted. The truck they loaded my items into was a budget 24' truck that states holds "1380 cu ft" yet on my bill, I'm charged for 1425 cu ft. How does that work? I called to protest my bill only to find out that not only are they still planning to screw me but it's about to get worse. They now want 90% up front, this entire time my contact was 70% upfront. But since they are now holding everything I own hostage, I pay it and pay it quickly because they wouldn't even start the trip until I do. I of course, NEED my stuff. I have 4 kids, one being an 18 month old baby and I'm moving across the country from Maryland to Nevada. I tell them I need my stuff by July 1, mind you, they took my stuff on June 17. Never once had I been told that they have no intention of honoring this date. It is now July 20 and as of today my stuff is still sitting in New Jersey, hasn't moved since June 17. When I call, I'm told that they actually have 21-business days to deliver from the 1st day you're available to receive it. She actually told me, they have until the 1st of August, but if you do the math, 21 business days from the 1st day I'm available (excluding the holiday) is July 30. I'm starting to get scared that they have stolen my stuff and I may never see any of my possessions ever again. Family heirlooms, pictures, my baby's bed and toys. Worst experience of my life! Please pass the word along. I never want to see this company hurt another family like they have done to mine!
Following update taken over phone by Revdex.com representative (**)
Consumer [redacted] called with additional info. She states this 'has been a mess from the start.' She found the company online. She has never been able to speak with the same company representative any time she...
calls.Consumers were told originally that the deposit would be $800. Payment was through paypal on 6/19 for $499. A credit card account was charged $365. The credit card charge was reversed. There has been much confusion with the company charging the CC and paypal. Company charged the CC again $365, which went through, but is being disputed again. Move was scheduled for 7/7/15 with original quote of $2500. Move was from DE to LA. When company arrived and started loading truck, they told consumers that they had more than would fit on the truck and the price went up to $5500. Consumers refused to proceed, unloaded the truck, stored their belongings overnight with neighbors, and moved themselves the following day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to Classic Moving Services, I am only allowed to open one dispute, so if I open one now, before I receive my possessions, I am unable to open another if I receive my items and anything is damaged, broken, or missingAt this point, I am having a serious issue with them over payment before shippingOn every bit of correspondence I had received prior I was told I needed to pay 70% up front and 30% at delivery, now they are stating I need to pay 90% up front and 10% on delivery before they will even ship my thingsI questioned why this was the case and I was given an excuse that doesn't even add upThey are using their fine print to stick it to their customer even moreI have made such an issue over this situation, I know exactly why they are doing thisI have attached all my supporting documentation that was requested by Classic Moving Services, including the emails back and forth on why there was a change in the percentagesI appreciate your help in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Attached are the documents associated with my case,
Regards,
*** ***
April 21,
Revdex.com SERVING GREATER CLEVELAND
Euclid Ave4th Floor
Cleveland Ohio
Phone: 216-241-
Fax Line: 216-861-
[email protected]
Re: *** * *** ***
Dear Revdex.com,
Please note
that Classic Moving Services is more
than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
companyCustomer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated
When it comes to these matters we put
ourselves completely at the customer’s disposalRest assured that if and upon
a full and thorough investigation through MovingClaims.net (Company Claims
Processing Agent) we can validate that the customer’s claims/complaints against
the company are in fact true and accurate, the company will compensate the
customer in accordance to their coverage and will ensure a fair resolution to
their issues
All of our binding transportation quotes provided
by our relocation representatives are based on information given by customers
prior to move date which consists of a total volume to be shippedUpon receiving
this information, a binding & guaranteed transportation cost is provided to
the customer specifying and detailing services to be rendered, with customer
approval to Order of Service via Electronic Signature confirming the
information provided is true and accurate
All services must to be
verbally reconfirmed by consumer at least two (2) business days prior to
reservation day in order to be executedRescheduling for any services must be
submitted in writing by the consumer at least four (4) business days prior to service
date, to avoid a rescheduling fee of $in addition to the non -
refundable deposit
All cancellations for services
made on the move date by consumers do to unforeseen circumstances, or any
additional services added to the account such as packing labor, additional
items to be moved, overnight service, storage services or packing materials
usage, that are not included in the initial Order For Service that was sign and
approved, the consumer is fully responsible and will be charged the total Estimated
Cost of Service given prior to service dateFurthermore, all deposits are not refundable
Please
understand that we always try to be as clear & upfront as possible with
customers prior to their move date to avoid any unforeseen surprises
We can
assure you that if the customer had read & comprehended the company terms
& conditions prior to fully signing and agreeing to them, we would not be
in this situation
We
thank you for understanding our position and hope that our relationship will
grow in time
Sincerely,
*** ***
Customer
Service Department - Classic Moving
Services
Thank you for contacting Classic Moving Services on my behalfI appreciate their idealistic approach to how things should run and I was very much looking forward to doing business with them in the same idealistic wayPrior to my selecting the company I went over the estimate with the salesperson several times and clarified the items to be moved several times for the final estimateI am happy that they are willing to investigate and pray that no one will have to go through what I went through with the companyFor further clarification on the claims made in their response email.
Per Additional Volume Claims
I provided and initial moving list of items (see attached MovingList_***) which was emailed to the salesperson on May Also attached is the email to make changes to the original list (Document - Change to Moving List) and the Binding Moving Estimate listing the items (Document - Moving Estimate #***_05.26.2015)This change was also confirmed with the sales person on May (day before pickup) via email and phone callHe informed me that he made these changes and any changes after this final change would need to be made with the team when they arrived for pickupThey picked up on May When the driver arrived I advised him that I had two items I would like to add and showed him the items - a comforter and small folding tray tableThe driver did not refuse these itemsSee attached photos of comforter and folding tableThese were the only additions for a total of itemsBased on my calculations these two items would not occupy an additional cu ftI have also attached a photo of the Household Goods Inventory List Documented by DriverClearly if I had know a comforter and folding tray table would cost $I would have taken them to GoodwillPer the claims of additional packing supplies and being unpackedI was completely packed as agreed and all items already disassembled upon arrival of the moving team and I purchased all packing materials which included boxes, tape, mattress and sofa covers etc purchased at Home Depot and can provide receipts for allItems were fully packed by the time the driver and loaders arrivedThe only packing materials used by the moving team were blankets and tape to secure them which is listed in the Binding Moving Estimate as "Free Quality Moving Blankets will be provided"(An example would be them adding moving blankets on the sofa over my moving cover purchased at Home Depot for additional protection) They also provide "Loading and Unloading of all items and Assembly, Disassembly and placement of all furniture on pickup and delivery as part of their serviceAt pickup I had already disassembled all furniture which required disassemblingUpon delivery they only assembled one item, the bedThe moving team which was scheduled to arrive between 2-4pm arrived after 6pm and I was very ready for their arrival and completion of pickupI can also provide you with the contact information for a witness who was at my apartment at the time the movers arrivesThe claim was filed on their affiliate website Movingclaims.net their Claims Processing Center on Friday 19th June, All information requested on this website was provided and I am awaiting further communication from them for any additional information requiredItems were delivered on Sunday 14th June I can understand minor discrepancies on the part of their sales team and on site movers in the calculation of cu ft, but to have a discrepancy of over cu ft when the original was only for cu ft is completely erroneous and needs to be investigated furtherAdditional Clarification
For pickup the team came in a *** Rental Truck approx 24'-with lift gate and upon delivery a truck with the name A*** Trucking Incand employees from that company delivered my itemsPer my knowledge I was doing business with Classic Moving ServicesThe driver also arrived with an old invoice indicating I had a balance of $even though I had paid $on Jun via money transfer directly to the account of Classic Moving ServicesI had to show him the latest invoice on my computer before he accepted the final $I paid the final $at delivery and was given no receipt or acknowledgement of paymentThe driver said he had no receipts to giveThere were several discrepancies in the items tagged #to be delivered to meThe delivery team delivered several items tagged #which were not mine and I noted this to themThey insisted that they were tagged #which was my number so we opened two of the boxes and I confirmed that they were not mineThere was also one which was left at my house for a person *** *** and I immediately called the driver who said he would pick it up on his way back up from GAHe later picked it up days later and was thankful that I had called since he said it would come out of his salaryFour of my items were missing and they had no idea where they were and two items they brought in in complete piecesAll of this was noted in the initial claim description on the claim websiteThank you for your help in trying to resolve this matterI budgeted my move based on their initial Binding Moving Estimate and to have that amount increase by almost 50% ($900) put me in additional debt I was not even prepared for*** ***
Hi,
Job No CM
On May 20, my niece Diana Martinez called Classic Moving Services and she does not speak Well English or understand it, she spoke with Levi Botnick to give her a quote on moving items in the houseThe moving estimate was $then the call was passed to Jack which speaks Spanish and Dianna Martinez asked him if the estimate was the correct and final price, and Jack said yesWe were unable to see it on a Phone, when I would try to zoom in, it would blurI was able to go and print it and saw that the Bikes was not included and the size of boxes where SmallI had asked Jack what was the size or measurement for a small box he said inches x inchesI then asked him where did they get that measurement if the boxes are approximately inches x inches, and he said that it would not make a difference it could be inches x inches, he then had told me he was going to do the corrections (he told me on the phone) when I called this # 216-307-Jack asked me who had put that size of boxes and that, that was not the correct box sizeI said to Jack I didn't know, and he said he would make the corrections for the size and the four bikesWhen the movers came on June 22, I mentioned to the movers about the corrections and a mover named Steven said it was not showing on the paperworkHe then said he didn't have the size of the box nor the bikesI told Steven that I had labeled my boxes with numbersWhen Steven came with more helpers, I asked Steven how he knew the amount of boxes I had he said he had stickers with # to put on everythingWhen the truck was almost full, I asked how many cubic feet were left in the truck, he said almost 400. When the truck got full he said that I had more then So I asked why? My dryer and washing machine was not in the truck along with my bedroomThen when he was almost done, he came up and said that the price had changed from $to $
Classic Moving Company Services Promises
-Not to Exceed Price
-Consistent communication with client
-Estimated Transportation Cost is Binding and Guaranteed
Service Includes:
-Professional moving Crew
-Free Transportation with late-model trucks and latest moving equipment
In conclusion, NONE of this service is True, it is ALL a scam!!!! I also was not notified that the movers were supposed to be tipped and the appropriate amount to tip was $30-each moverAnother thing that happened was, that the movers had left a lot of their own trash all over the yard, stairway, and inside my homeWhen moving the truck (with boxes and furniture inside) they would leave the back of the truck open; also when they would come up they would leave everything open, giving anyone a chance to steal somethingWhen putting boxes inside the truck, they would throw them to each other, even when the box said to be careful because it was fragileI really don't think they were professional, they were tossing and turning my washer and dryer and furniture
Thank you, we would like a human person to respond back since we went through such a tough time with these movers
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The moving company representative does not seem to understand what the issue isThe issue is delivery of a second shipment that I was first not informed would occur until after I paid the bill in full, was told to expect the second delivery April or April I do not know if I have damaged goods or lost goods as I am sill awaiting word about the delivery and the delivery itselfSo of course the customer didn't follow your protocolThat process hasn't even begin yetI am still waiting for the remainder of my itemsWhy have you not prodiced tracking of this shipment to me? Contrarily: I have honored my end of the contract in full and you have notTherefore, the service from this moving company has fallen far short of any reasonable expectationPlease review the circumstances and if you have questions, call me directly (the easiest path to resolution) and I will clarify any questions, so that when you comment: it is related to what is going on in my specific circumstanceI have asked for you to look at your hard copy of the contract as my copy is exactly the same in soft copy formYou can additionally check with billing that I paid in full when I did not receive items in full and was not informed of this until the fm drivers were leaving from delivery of the first truckAdditionally you can check the records from company care to see how many times I have spoken to ***, *** and once to ***This method is delaying prompt resolutionThe information is already in the company files and recordsPlease call me Tuesday May to discuss in fullOr leave a number where you can be reached (another hurdle in this entire process.
Regards,
*** ***
Ms***, I have been gathering ALL the necessary information and data to send to the claims department with ALL the different stiplations, rules and regulations that CLAIMS.NET have asked for. I will inform you that all the data WAS faxed to them last week and faxes were also sent to you the same day I am sending all the information packet and pictures of all the damages along with the estimates of damages to my home, which I will be renting in N.Jwhile Ilive in Texas with my sisterI will inform you that ALL of my Family Pictures in a LARGE Rubbermaid Container is missing and I can't start to put a monetary price on it! I will be sending all correspondence to these people by certified mail on Tuesday. Again, Thank You, *** ***
BE CAUTION: NEVER EVER USE THIS COMPANY AS YOUR MOVING SERVICE COMPANYbased on Revdex.com, this company has red alert:
http://www.Revdex.com.org/cleveland/business-reviews/moving-and-storage-company/...⇄ /> Already posted link from nytimes: http://www.nytimes.com/2015/09/27/your-money/empty-promises-and-broken-surfboard...⇄ your time and read my experience in my move from New Jersey to TexasI called Classic Moving services and a person named Michael picked up the phone and gave a quote according to boxesWe had large boxes, small boxesQuote was appx3800$ and did not really say anything about ccftIn quote it was mentioned and of less importanceAs mentioned by other reviewers, QUOTE LINK WONT WORK AFTER COUPLE OF DAYS and you will miss your documentation After truck arrived, contractor said we will be allocated with divided lines in the truck and he promised initially that it won't exceed quoted priceAfter half of my items are loaded to the truck he said I may need additional divider lines to to load all my stuffI asked for how much it's going to cost extra and he said its going to be almost 4000$ more than what I have in the quoteThey charge much more money per ccft as contractors are at home (appx60% more)I have asked them to unload my stuff but they said we have to pay for unload and he said he will ask the company for discountHe came up with 500$ less off 4000$ and they accept as cash onlyAs we planned our move, we had no other option than to go with themI had to throw much valuable furniture as it did not fit even after additional space providedEvery tape, packing paper they have used to pack furniture was an extra costThey manhandled our items to squeeze to the space providedAfter everything is done, we were forced to pay 300$ tips to contractors for loadingThey have promised to deliver our stuff in appxdaysAfter we moved to Texas, we waited for days and there was no response from the companyWe have called customer service department to find what happened to our stuff and they said not to call their customer support but contact *** to track/get a status updateI have tried to contact *** and they said since it is a long distance move it may take minimum business days to deliver our household itemsI waited for business days and no response from themThen I tried to contact them and asked them to give exact location of my itemsThey responded that they did not find a truck coming to Texas and waiting in their warehouseI demanded to talk to manager on exact status when our stuff will be delivered as we paid upfront 6500$They said they don't know when the truck will be available to deliver our items and they asked to file a complaint and they will review and reply backAfter appxbusiness days, out of nowhere without any status update, driver called me up saying my items are at destination location and can deliver that eveningAfter coming to the delivery location they said they have double truck wheeler and can't fit near my home and they had to rent another shuttle to deliver which will cost additional 700$ which was really unexpected which I had no option than to accept
Contractors were in hurry to unload and move away as quickly as possible before we completely identify our inventoryWhile they are almost leaving, I found that they broke our coffee table and they lost dining chair, cupboard, chairsAdditionally manhandled our mattress, mattress boxes, Cycles (broken totally of no use)Contractor did not even gave any written notice on damaged products and he said to contact company and write a good review for better reimbursementI have contacted *** and contacted for a claimThey said I had to take photos of damage, purchase receipts of my furniture (which I had no idea where they were as they were couple of years old)After sending the claim they said they will work with company and get back to meAfter almost months, they came back with a response saying they only can pay 72$ for my damage/lost items as per my document which was not really explained how it works and its importanceAdditionally they stated in the contract to agree to not to write any negative review/file complaint on any websites/internet and if we agree for that they can pay 72$I have given up to accept 72$ and decided to write my experience here to alert fellow movers to really plan well and not to go with such moving companiesI would recommend to really be very cautious on choosing these companies before you decide on your move or would go to use pods instead which is much better option I believe
***12:PM ** ** Thank you ***Hopefully if any further issues, I can work out with the companyThank you for your help and thank goodness for organizations like this to assist consumers when companies are not adequately responsive. ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowNotation written 5/6/15.
Business is requesting Bill of LadingThe business has a copy of the paperwork that I have a copy forI request Classic Movers to provide copy of the paperwork they have also.
Regarding description of the household goods: I do not have the total of goods company promised to deliverI received half of the order (perhaps half, I am not sure what they still withhold) April I was not informed there would be two shipments from the companyThe drivers of the first delivery arrived at about 5:30-pm and unloaded until approximately 8:30-pmIt was during their final minutes that they informed me there would be a second truck coming perhaps the following Monday or TuesdayThat I was to call the office Monday, April (which I did)At this point, Friday, April 24, they were paid in fullI was told by a person at this number: *** (I believe this may be a personal cell) that I had to pay 2K of the remaining 3K owed before the April drivers could bring the shipment and the final 1K before they opened the truck door (keep in mind, at this time I believed the shipment was the entire shipment)That is what occurredDrivers were paid 1K before they opened the doorI have a witness for this as I had a person accompany me to the storage unit where the shipment was deliveredThe items delivered thus far are in a storage facilitySince I was told I would receive the second delivery on or about the 27th, 28th (from the drivers--the office did not provide this information but instead said I would be called hours ahead of the delivery with no estimated delivery time frame), I was awaiting the second delivery before going through the belongings to check what was thereFollowing the April call to the office when I was told they could not give me a time frame, I explained I had to travel to *** for daysThat I could only have someone meet drivers at the storage if I had some idea when they would be comingThat it was a hardship as I am in a new city and do not have contacts established to assist me with moments of happenstance (we might come, we might not)This is certainly a reasonable situation that I believe any person would understand and be congenial to being more descriptive than to say something to the effect that "all we can say is that you will receive a call." The customer care center to whom I was in contact is an outsourced facility in Miami and not on the premises of the moving companyTherefore, direct contact with someone from the company has proven difficult as I have been repeatedly told I would hear from someone and have notI raised the issue that May 2,would be days of my free storagei was told by customer care (in Miami) that the company would assume responsibility for cost beyond that point if they didn't deliver the itemsI have not received anything in writing from the company regarding this, regardless who I have spoken toAll of this could have been avoided with correspondence with the personnel at the Classic Moving companyThe customer care center has sent emails to them stating that I am requesting updates and to date, I have received no updatesI have called the sales office as well, just to have someone from the company to speak withNo one will give me names of supervisors or persons to contact when the issues are not resolved with those I have been speaking with.
I am requesting the company tell me where the remaining items of my belongings are and when (time frame) they will be delivering them to the storage unit in *** **The last I heard on 4/27, the items were still in storage in ***.
My monies due to them were paid in full 4/with them still retaining some of my items (the second truck) and I feel this was done in bad faithWhen I spoke to the person at *** regarding final payment before the 4/delivery: no one informed me there would be two trucks and that this was only a partial deliveryOr I would NOT have paid the balanceI have text and email correspondence regarding some of this and there were phone callsThe company line states that phone calls are recordedI do not know if this line is the persons personal phone or company phone, but all conversations should be recordedI believe if this company stands behind its words (in the letter to Revdex.com) that they care about customer satisfaction they would be on the phone with me resolving this issueTo date, this has not occurred.
What I am requesting: specifically is for company to provide their records of this move (from their end) and to ensure that the remaining items from my household, which have been paid for their promise to deliver to me per the contract, are in their possession and will be scheduled to be delivered to meThe onus is not on me to be the bearer of what is the transactional promise and responsibility by this companyTo date, their promises and business efforts have fallen short of what was promised and what is expected from any consumer of services from a moving companyI am more than willing to equally provide paperwork, copies of emails, texts etc., however, want to see this from their end alsoThe easiest resolution is to call me and establish a time for delivery of my remaining goods as soon as possibleThank you
*** ***
Regards,
*** ***
Everything that could have gone wrong did go wrong with this moving company (Classic Moving Services)They told me that they did not do on-site estimates, because it was "cheaper" that way; they did a phone estimate instead, and told me it would cost $Instead, when the movers showed up, they said it would cost $(plus tips), because they charged based on how much space my possessions took up in their truck; I was under the impression that they charged based on how many items I hadThey refused to take any of my things until I paid them on the spot, which I had no choice to do because it was too late at that point to hire a moving companyThey said that the first day they would be able to drop off my things would be AugBut then they did not show up at all on Augor Aug15; they claimed that there was a mechanical problem with their truckBut they refused to tell me exactly when they would show up; I was stuck waiting for them all weekend with no idea of when or if I would get my furniture and boxes backI called them repeatedly, trying to set up a new delivery time, but they literally dodged my calls; they only answered when my father called from a different number, thus proving that they saw my number on their caller ID and refused to answerThey were extremely rude and their dispatcher screamed at me, saying that he DIDN'T KNOW when the stuff would be delivered, as if it was MY FAULT it had gone wrongThey continued to dodge my calls, until I left a message saying I would go to the police and press charges against them for theft if I didn't get my stuff backThey finally delivered my things on Monday, AugMost of my boxes were wet and damagedThey had taken apart one of my bookcases, and flatly refused to put it together, even though ASSEMBLY was PART OF WHAT I PAID FOR; I even pointed it out on the contract, but the mover told me just to "call the guy"; he walked away and refused to put together my bookcase, which I was unable to put together by myself because it was damaged due to their own negligenceThey also damaged my drying rack for my laundry; it was bent and it now leans to the side, making it difficult to hang my laundry on itThey also broke off an entire chunk of my TV stand and did not apologize for itTwo items were missing: my step stool and my beside tableThe movers had no explanation and no apology for my missing furnitureI filed a claim with them, and they took a long time to get back to meWhen they did, they claimed I had "incomplete information" and requested the same information that I had already sent them; they were stallingFinally, they offered me a settlement: $66.00, but the stipulation was that I could not file any complaints against them with the FMCSA, the Revdex.com, or post any negative reviews of them onlineI refuse to accept that lousy settlement, because the way I was treated was rude, unfair, dishonest, and wrongI will not accept ANY money or any type of settlement from this company, because I want my complaint against them to remain on record; I refuse to withdraw my complaint, even if they try to contact me to settle itI want them to be held accountable for what they did, so that they cannot do this to more customers
Ms***, I have been gathering ALL the necessary information and data to send to the claims department with ALL the different stiplations, rules and regulations that CLAIMS.NET have asked for. I will inform you that all the data WAS faxed to them last week and faxes were also sent to you the same day. I am sending all the information packet and pictures of all the damages along with the estimates of damages to my home, which I will be renting in N.Jwhile Ilive in Texas with my sisterI will inform you that ALL of my Family Pictures in a LARGE Rubbermaid Container is missing and I can't start to put a monetary price on it! I will be sending all correspondence to these people by certified mail on Tuesday. Again, Thank You, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This moving company has not picked up my furnitureI only placed a depositPlease see the attached document which was the receipt and it CLEARLY STATES that if I cancel my service week before the move they will refund the full depositI would like them to refund the deposit entirely
Regards,*** ***
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)
Dear Revdex.com,
Please accept
this formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to...
better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, etc.)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal – Classic
Moving Services.
May 27, 2015
Revdex.com SERVING GREATER CLEVELAND
2800 Euclid Ave. 4th Floor
Cleveland Ohio 44115
Phone: 216-241-7678
Fax Line: 216-861-6365
Re: [redacted] – [redacted]
Dear Revdex.com,
Please accept
this...
formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, ect)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal – Classic
Moving Services.
While searching the internet for a moving company to move my family from Grand Prairie, TX to Moreno Valley, CA I encountered Classic Moving Svc. That contacted me after I filled out a form requesting moving companies to contact me with quotes. I was contacted and was asked to give an inventory list of all my big ticket items and sizes i.e. beds, televisions, tables, washer and dryer etc. I give him the information and asked if someone would be needing to come by in order to get a more accurate reading on the merchandise. He told me "NO." and asked an estimate of how many boxes I would have as well. After it was all said and done I was given an estimate of $3400. I paid my 10% down payment in order to hold the rate and we set a date of June 4th. On June 2nd I get a call from "Quality Assurance" who then goes back over my items to ensure nothing has changed on my end as far as the inventory. He then says "you were not charged initially for the washer, dryer, and refrigerator those come with bulk fees with have to add them." A little upset seeing that my initial quote was back in March, but I agreed and my estimated price went up to $3900. Still not a problem. June 4th came and the movers showed up bright and early. They began to survey my belongings and proceeded to tell my wife that "it looked" like we had more items than initially discussed. All the items were accounted for, the only difference was instead of 40 box I had 52 (not a problem, I assumed there may be more boxes just gave a rough number and also understood this may come with a fee possibly). Then he tells me my boxes were medium instead they were large. I asked did it say that on the box his reply was "NO" I asked what makes them large boxes he says "Because I can tell!" I explained that's not how this is going to work there has to be a definition of size. Dimensions? something. They proceed to load my things onto the truck and it was determined that the initial space they said would be taken up was only half the amount of space that was needed. So my price quickly jumped from $3900 to $7100 at a blink of an eye. The DOUBLED the rate per cubic feet for every cubic foot that was over. Upon the completion of the pick about a week later I finish paying for my move in full and asked to have my goods returned to me ASAP. June 29th they arrived with my belongings. There were 2 men who introduced themselves as Classic Moving employees and THIRD man who introduced himself as "A GUY THEY PICKED UP FROM HOME DEPOT". Taken aback initially wasn't sure if he was joking, until he came to me and my wife a little later and repeated that he was picked up outside of HOME DEPOT and that we should feel free to tip him because they probably won't pay him much. I immediately called Classic Moving where I spoke to Jennifer (she refused to give me her last name), she spoke to the driver where he goes on to tell her "I know him, its okay." she contacts me and repeats this CRAP (like that's ok). I went on to explain to her that per my contract I am to have "professional movers during pickup & delivery" She proceeds to ask me "What do you want me to do about it?!" Excuse me. Last I checked I was the customer who paid for a service, you as the company should be telling me what you are GOING to do in order to make this right. I then asked to speak to someone above where then Jennifer proceeded to hang up on me. My wife and I attempted to call back all day on June 29th and left messages. Jennifer not only did not answer the phone she did not return any of my phone calls. During the process of them off loading my process I found that several boxes housed roaches inside. There were no roaches in my previous home so no reason that my boxes should have roaches now, chairs were broken, screws were missing, etc. The movers were also to put everything together that was taken apart at origin. They instead insisted that they were only putting together beds. They also stacked boxes in my living room like a bad game of tetris and refused to move them a fashion that I could begin to attempt to set up my living space once they were gone. My overall experience with Classic Moving was a complete nightmare. We are still unpacking boxes and finding more broken items, missing boxes, and things that belong to other people as well. Stay clear.
I have never worked with a company that has treated their customers so poorly. I was flat out lied to over the phone regarding prices and arrival of my belongings. The delivery company contracted would not deliver my stuff to the address provided unless I agreed to pay another 400 dollars on top of an already inflated price. The quote of 1700.00 to transport 200 sq ft quickly turned into over 2300 and I have to pick up my stuff on the side of the road in a unsafe neighborhood at 11:30 PM. Not to mention they were missing one of my boxes and two bundles of belongings. Please never use this company. I would also like to point out that I waited over a month to write this review thinking I would calm down a little but nope I am still just as frustrated.
First they told me that they were not a broker but the actual moving company. Then on the day my boxes were to be picked up they did not show. Another company, The Moving Institute called and said that they were scheduled the next day to pick up my stuff, but they never showed. I couldn't get in contact with anyone, so I canceled the credit card charge. I had a flight to catch, so now I have to have family try to get my items shipped to me.
DO NOT EVER USE CLASSIC MOVING SERVICES! After packing everything we own into their truck, I'm given a receipt with a total more than TWICE as much as I was quoted. The truck they loaded my items into was a budget 24' truck that states holds "1380 cu ft" yet on my bill, I'm charged for 1425 cu ft. How does that work? I called to protest my bill only to find out that not only are they still planning to screw me but it's about to get worse. They now want 90% up front, this entire time my contact was 70% upfront. But since they are now holding everything I own hostage, I pay it and pay it quickly because they wouldn't even start the trip until I do. I of course, NEED my stuff. I have 4 kids, one being an 18 month old baby and I'm moving across the country from Maryland to Nevada. I tell them I need my stuff by July 1, mind you, they took my stuff on June 17. Never once had I been told that they have no intention of honoring this date. It is now July 20 and as of today my stuff is still sitting in New Jersey, hasn't moved since June 17. When I call, I'm told that they actually have 21-business days to deliver from the 1st day you're available to receive it. She actually told me, they have until the 1st of August, but if you do the math, 21 business days from the 1st day I'm available (excluding the holiday) is July 30. I'm starting to get scared that they have stolen my stuff and I may never see any of my possessions ever again. Family heirlooms, pictures, my baby's bed and toys. Worst experience of my life! Please pass the word along. I never want to see this company hurt another family like they have done to mine!
Following update taken over phone by Revdex.com representative (**)
Consumer [redacted] called with additional info. She states this 'has been a mess from the start.' She found the company online. She has never been able to speak with the same company representative any time she...
calls.Consumers were told originally that the deposit would be $800. Payment was through paypal on 6/19 for $499. A credit card account was charged $365. The credit card charge was reversed. There has been much confusion with the company charging the CC and paypal. Company charged the CC again $365, which went through, but is being disputed again. Move was scheduled for 7/7/15 with original quote of $2500. Move was from DE to LA. When company arrived and started loading truck, they told consumers that they had more than would fit on the truck and the price went up to $5500. Consumers refused to proceed, unloaded the truck, stored their belongings overnight with neighbors, and moved themselves the following day.