All of our
binding transportation quotes provided by our relocation representatives are
based on information given by customers prior to move date which consists of a
total volume to be shipped. Upon receiving this information, a binding &
guaranteed transportation cost is provided to the customer specifying and
detailing services to be rendered confirming the information provided is true and
accurate. (Please see attached
documents).
RESCHEDULE/CANCELATION OF SERVICE:
Rescheduling your move date must be submitted in writing by the customer at
least three (3) business days prior to service date, in order to avoid a
rescheduling fee of $200.00. Cancellations
for services will result in a forfeiture of the deposit, and is not
refundable. The deposit can be used toward a future move within six months of
your original move date.
All
cancellations for services made by customer less than three (3) business days
prior to service date (including onsite service cancellation made by customer)
do to unforeseen circumstances, or any additional services added to the account
such as packing services, additional items to be moved, overnight service,
storage services or packing materials usage, that are not included in the
initial Estimate Cost For Service that was signed and approved by customer, the
customer is fully responsible and will be charged the entire total Estimate
Cost For Service given prior to service date.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] again is a LIAR!!! Nowhere in my contract does it state I need to call them two days prior to confirm, yet my phone records will show I called them on the 10th to confirm anyway. I was told not to worry and someone would call me. My phone records will again show no one called me ever again, except one call on the 12th from customer service (after I called them numerous times that day, last day of scheduled pick-up) which resulted in being told they would call some one else and be in touch. No one ever called me.
An e-mail dated 2 March 2015 from [redacted], Relocation Billing Manager stated that Matrix Movers dispatch would call ME the day prior between 3-6 pm to coordinate a pick-up time window. I followed their instructions to the letter and even went above and beyond by calling them myself the day prior (Mar 10th) and was told "not to worry".
[redacted].... you have come up with numerous baseless excuses so far and blaming me for not calling two days prior is another one of your LIES!!! I followed [redacted]'s instructions
First, (April 2 response) it was the movers showed up and I had more items than was in my contract, but that excuse was found to be a lie, as you did not read my contract [redacted] and see my Mom's house is in a gated community and required a call one hour prior by your driver. The fact you never showed up could be verified by the main gate ( a third party). So you went to the next excuse.
Second, (April 14 response) you stated "due to the customer's inability and failure to comply with our basic validation process, we were unable to formally investigate this matter". What validation do you want, I only received the binding contract and one e-mail from [redacted], your billing manager. Which BTW completely discredits your current assertion that I failed to call two days prior (again blaming the victim). Her instructions are very clear, that your company dispatch would call me the day prior and not the other way around.
Third, (April 21) response, How dare you state: "we can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation". Please show me in which document you sent, it stated I needed to call two days prior.
Revdex.com: I am tired of [redacted]'s runaround, lies and delaying tactics. I will settle for $600 now (good through March 27) or please post my complaint on that date. I am forwarding [redacted]'s e-mail to [redacted] at the Cleveland Revdex.com. Revdex.com, if you want a copy of my cell phone records, please send a fax number.
Do not bother me with any more excuses/LIES from this company or [redacted]. Just post the complaint on the 27th, I have discounted all his false excuses with confirmed facts. All they have done is state lie after lie, with no evidence to support their position.
Regards,
[redacted]
What do they mean we failed to comply with their basic validation process? They asked us to fill out a claim form, which we did. I attached the claim form and everything they requested. If they need more information from us so they can continue their investigation to come up with a suitable resolution, we will gladly give them whatever they need. $50 is not a suitable resolution for all the extra charges that had come up during the move that was not on the contract and all the items that were damaged and for all the missing items. I would like for Classic Moving Services to re-investigate and come up with a better resolution.
In order to maintain our high level of customer
satisfaction, Classic Moving Services is willing to compensate you $50.00 in
good faith for any inconvenience that may have occurred during the process of
your move.
Please accept
this formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, ect)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
How did they offer me a full refund when I was ready to pay my deposit if I cancelled my services? - Please elaborate???
How come they are contradicting their statements in the receipt? - Please elaborate???
We just dont understand the question....
I inquired online about a estimate for moving. I got a quote and told them I would contact them if I needed anything further. They have me on some call list and harass me with calls everyday, multiple times a day. I've asked them several times to take me off the call list and do not want to do business with them.
[redacted]5:33 AM
[redacted]
[redacted]A delivery was made Sunday, May 24. I can now begin to go through the items to determine the scope of whether there are any other issues with content. Thank you all for your help up to this point.Kind Regards,[redacted]
First of all, please note that this moving company is not a Revdex.com accredited company, even though it has a B+ rating.
My experience with this company is very bad. The reasons are as following:
1. The sales person tries to quote you a very low estimate, with low cubic ft. They charge based of the cubic ft. You will for sure exceed the estimated the cubic ft and therefore will be charged far more than your estimate.
2. Watch out for the "flight" or "floor". One flight or one floor is ten stairs. Please do not assume that you will not be charged for any floor with over ten stairs. Each ten stairs in an additional $75.
3. They did not make their pick up time commitment. You scheduled Day 1 pick up at 5:00 pm, they will call you afterward saying your pick up is rescheduled at Day 2. If you scheduled with them the Day 2 morning pick up, they MAY come over by the end of Day 2, giving you a truck broke down excuse. AND no one will help you with this issue. YOU have to be FLEXIBLE. And you CANNOT reschedule to another day or cancel your pick up. You will be told that you AGREED the Terms and Conditions already.
4. A sales representative named Paul damned his costumer by saying "I gave you a good deal, you have to be flexible." for the situation in #3. I said to him that I told him I have to complete my move by the end of Day 1. He said "YOU NEVER TELL ME. DO NOT LIE. YOU SAID YOU HAVE TO MOVE BY DAY 3. YOU CAN'T LIE". This is an absolutely red-flag to me.
So please realize that this company is not serving you with the move at a goodwill. They will utilize your anxiety and your moving urgency to increase their bargaining power and put you under the wheels. My most honest and sincere advise would be: DO NOT GIVE THEM A CHANCE TO CHEAT YOU FOR THEIR BUSINESS AT ALL.
All Long Distance deliveries are made on a flexible basis with an
estimated arrival time up to 21 days per customer notification date (Ready
Date). All estimated time of arrivals are subject to change depending on many
industry factors such as traffic, weather conditions, unforeseen mechanical
problems or unexpected delays with prior deliveries scheduled before you. Note:
We will not discount any account due to any delays listed above. Our company
will keep the customer informed verbally date with a new / revised ETA
(Estimated Time of Arrival) depending on company schedule.
Furthermore, in the unlikely event that
a customer realizes that some of their goods are damaged or missing, or they
feel that they have been over-charged or charged for services that they didn't
received prior, during or after services were completed, all customers FULLY understand
that they MUST initially give the service provider (Moving Company) the FIRST
RIGHT to fully investigate and respond in writing with a resolution to their
issues.
Please note that as of today
MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a
claim, rather instead decided to contact the Revdex.com directly.
Dear Revdex.com,
To Whom It May Concern;
All of our
binding transportation quotes provided by our relocation representatives are
based on information given by customers prior to move date which consists of a
total volume to be shipped. Upon receiving this information, a binding &
guaranteed transportation cost is provided to the customer specifying and
detailing services to be rendered confirming the information provided is true and
accurate. (Please see attached
documents).
RESCHEDULE/CANCELATION OF SERVICE:
Rescheduling your move date must be submitted in writing by the customer at
least three (3) business days prior to service date, in order to avoid a
rescheduling fee of $200.00. Cancellations
for services will result in a forfeiture of the deposit, and is not
refundable. The deposit can be used toward a future move within six months of
your original move date.
All
cancellations for services made by customer less than three (3) business days
prior to service date (including onsite service cancellation made by customer)
do to unforeseen circumstances, or any additional services added to the account
such as packing services, additional items to be moved, overnight service,
storage services or packing materials usage, that are not included in the
initial Estimate Cost For Service that was signed and approved by customer, the
customer is fully responsible and will be charged the entire total Estimate
Cost For Service given prior to service date.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal – Classic
Moving Services.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] again is a LIAR!!! Nowhere in my contract does it state I need to call them two days prior to confirm, yet my phone records will show I called them on the 10th to confirm anyway. I was told not to worry and someone would call me. My phone records will again show no one called me ever again, except one call on the 12th from customer service (after I called them numerous times that day, last day of scheduled pick-up) which resulted in being told they would call some one else and be in touch. No one ever called me.
An e-mail dated 2 March 2015 from [redacted], Relocation Billing Manager stated that Matrix Movers dispatch would call ME the day prior between 3-6 pm to coordinate a pick-up time window. I followed their instructions to the letter and even went above and beyond by calling them myself the day prior (Mar 10th) and was told "not to worry".
[redacted].... you have come up with numerous baseless excuses so far and blaming me for not calling two days prior is another one of your LIES!!! I followed [redacted]'s instructions
First, (April 2 response) it was the movers showed up and I had more items than was in my contract, but that excuse was found to be a lie, as you did not read my contract [redacted] and see my Mom's house is in a gated community and required a call one hour prior by your driver. The fact you never showed up could be verified by the main gate ( a third party). So you went to the next excuse.
Second, (April 14 response) you stated "due to the customer's inability and failure to comply with our basic validation process, we were unable to formally investigate this matter". What validation do you want, I only received the binding contract and one e-mail from [redacted], your billing manager. Which BTW completely discredits your current assertion that I failed to call two days prior (again blaming the victim). Her instructions are very clear, that your company dispatch would call me the day prior and not the other way around.
Third, (April 21) response, How dare you state: "we can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation". Please show me in which document you sent, it stated I needed to call two days prior.
Revdex.com: I am tired of [redacted]'s runaround, lies and delaying tactics. I will settle for $600 now (good through March 27) or please post my complaint on that date. I am forwarding [redacted]'s e-mail to [redacted] at the Cleveland Revdex.com. Revdex.com, if you want a copy of my cell phone records, please send a fax number.
Do not bother me with any more excuses/LIES from this company or [redacted]. Just post the complaint on the 27th, I have discounted all his false excuses with confirmed facts. All they have done is state lie after lie, with no evidence to support their position.
Regards,
[redacted]
What do they mean we failed to comply with their basic validation process? They asked us to fill out a claim form, which we did. I attached the claim form and everything they requested. If they need more information from us so they can continue their investigation to come up with a suitable resolution, we will gladly give them whatever they need. $50 is not a suitable resolution for all the extra charges that had come up during the move that was not on the contract and all the items that were damaged and for all the missing items. I would like for Classic Moving Services to re-investigate and come up with a better resolution.
In order to maintain our high level of customer
satisfaction, Classic Moving Services is willing to compensate you $50.00 in
good faith for any inconvenience that may have occurred during the process of
your move.
May 19, 2015
sans-serif;">
Re: [redacted] – [redacted]
Dear Revdex.com,
Please accept
this formal acknowledgement notice of the above referenced Revdex.com case number
submitted by the aforementioned consumer.
Please note, that we are more than willing to thoroughly investigate the
consumer’s said complaints in an attempt to better understand, validate and
fairly resolve all of their issues against our company. Customer satisfaction
is critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Claims Processing
Center) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company guarantees to compensate the customer in accordance to
their coverage and will ensure a fair resolution to their issues.
It is important
for the Revdex.com to know that, as part of our commitment to Quality Assurance and
Customer Satisfaction all consumers are given the opportunity and necessary
resources to deal directly with our company in hopes of reaching a fair
resolution. In addition to that, all consumers receive informative
documentation prior to their service date, advising them that in the unlikely
event a consumer may realize that some of their goods are damaged or missing,
or if they feel that they have been over-charged or charged for services that
they didn’t received prior, during or after services were completed, they are
provided with the opportunity to have their issues and concerns formally
addressed, investigated and resolved in
accordance with their coverage and contractual liabilities.
To better
understand and validate all of the consumer claims/complaints we respectfully request that the
consumer submit copies of the contracts they have received from the company,
they allegedly have had transactions with to determine and validate the company
they are attempting to file their complaint against. Thus will confirm
interaction between both parties and ensure a fair investigation for both the
customer as well as the company.
We respectfully request that the consumer
provide the following supportive Documents (FRONT AND BACK);
ü Bill of Lading (contract)
ü Order for Service
ü Household Goods Descriptive
Inventory (both pickup and final delivery copies)
ü Proof of any financial transaction
made with the Service Provider (receipt, bank statement, ect)
We urge the
customer to submit additional information as soon as possible so that we may
address their issues. Be sure to highlight any notations made at the time of
service implementing said concerns.
We strongly believe that with mutual
consideration and understanding, we can easily reach a fair resolution and keep
the relationship between all parties in good-standing.
Very Truly,
[redacted]
Legal – Classic
Moving Services.
How did they offer me a full refund when I was ready to pay my deposit if I cancelled my services? - Please elaborate???
How come they are contradicting their statements in the receipt? - Please elaborate???
We just dont understand the question....
I inquired online about a estimate for moving. I got a quote and told them I would contact them if I needed anything further. They have me on some call list and harass me with calls everyday, multiple times a day. I've asked them several times to take me off the call list and do not want to do business with them.
[redacted]5:33 AM
[redacted]
[redacted]A delivery was made Sunday, May 24. I can now begin to go through the items to determine the scope of whether there are any other issues with content. Thank you all for your help up to this point.Kind Regards,[redacted]
I did cancel via phone and email in writing with in one business day. So I was with in my right for a full refund! Thank you,[redacted]
First of all, please note that this moving company is not a Revdex.com accredited company, even though it has a B+ rating.
My experience with this company is very bad. The reasons are as following:
1. The sales person tries to quote you a very low estimate, with low cubic ft. They charge based of the cubic ft. You will for sure exceed the estimated the cubic ft and therefore will be charged far more than your estimate.
2. Watch out for the "flight" or "floor". One flight or one floor is ten stairs. Please do not assume that you will not be charged for any floor with over ten stairs. Each ten stairs in an additional $75.
3. They did not make their pick up time commitment. You scheduled Day 1 pick up at 5:00 pm, they will call you afterward saying your pick up is rescheduled at Day 2. If you scheduled with them the Day 2 morning pick up, they MAY come over by the end of Day 2, giving you a truck broke down excuse. AND no one will help you with this issue. YOU have to be FLEXIBLE. And you CANNOT reschedule to another day or cancel your pick up. You will be told that you AGREED the Terms and Conditions already.
4. A sales representative named Paul damned his costumer by saying "I gave you a good deal, you have to be flexible." for the situation in #3. I said to him that I told him I have to complete my move by the end of Day 1. He said "YOU NEVER TELL ME. DO NOT LIE. YOU SAID YOU HAVE TO MOVE BY DAY 3. YOU CAN'T LIE". This is an absolutely red-flag to me.
So please realize that this company is not serving you with the move at a goodwill. They will utilize your anxiety and your moving urgency to increase their bargaining power and put you under the wheels. My most honest and sincere advise would be: DO NOT GIVE THEM A CHANCE TO CHEAT YOU FOR THEIR BUSINESS AT ALL.
Thanks.
All Long Distance deliveries are made on a flexible basis with an
estimated arrival time up to 21 days per customer notification date (Ready
Date). All estimated time of arrivals are subject to change depending on many
industry factors such as traffic, weather conditions, unforeseen mechanical
problems or unexpected delays with prior deliveries scheduled before you. Note:
We will not discount any account due to any delays listed above. Our company
will keep the customer informed verbally date with a new / revised ETA
(Estimated Time of Arrival) depending on company schedule.
Furthermore, in the unlikely event that
a customer realizes that some of their goods are damaged or missing, or they
feel that they have been over-charged or charged for services that they didn't
received prior, during or after services were completed, all customers FULLY understand
that they MUST initially give the service provider (Moving Company) the FIRST
RIGHT to fully investigate and respond in writing with a resolution to their
issues.
Please note that as of today
MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a
claim, rather instead decided to contact the Revdex.com directly.