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May 19, sans-serif;"> Re: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal – Classic Moving Services

Matrix movers added addition chargesCustomer service would hang up on meAlways given a number but never found anyone in charge when asked for a supervisor was put on holdUsed wifes phone and called same woman who said there were no supervisorI got the run around for weeksI was told I had to wait for driver to call and was hung up onThen every time I called it went straight to music as if I was blocked Then when the driver did call it was an extra Short of law suit I had to pay as if I was paying ransomThe two guys that booked my move no longer work there.After the booking everyone was very rude

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal – Classic Moving Services

I have never worked with a company that has treated their customers so poorlyI was flat out lied to over the phone regarding prices and arrival of my belongingsThe delivery company contracted would not deliver my stuff to the address provided unless I agreed to pay another dollars on top of an already inflated priceThe quote of to transport sq ft quickly turned into over and I have to pick up my stuff on the side of the road in a unsafe neighborhood at 11:PMNot to mention they were missing one of my boxes and two bundles of belongingsPlease never use this companyI would also like to point out that I waited over a month to write this review thinking I would calm down a little but nope I am still just as frustrated

I did cancel via phone and email in writing with in one business daySo I was with in my right for a full refund! Thank you, [redacted]

DO NOT EVER USE CLASSIC MOVING SERVICES! After packing everything we own into their truck, I'm given a receipt with a total more than TWICE as much as I was quotedThe truck they loaded my items into was a budget 24' truck that states holds "cu ft" yet on my bill, I'm charged for cu ftHow does that work? I called to protest my bill only to find out that not only are they still planning to screw me but it's about to get worseThey now want 90% up front, this entire time my contact was 70% upfrontBut since they are now holding everything I own hostage, I pay it and pay it quickly because they wouldn't even start the trip until I doI of course, NEED my stuffI have kids, one being an month old baby and I'm moving across the country from Maryland to NevadaI tell them I need my stuff by July 1, mind you, they took my stuff on June Never once had I been told that they have no intention of honoring this dateIt is now July and as of today my stuff is still sitting in New Jersey, hasn't moved since June When I call, I'm told that they actually have 21-business days to deliver from the 1st day you're available to receive itShe actually told me, they have until the 1st of August, but if you do the math, business days from the 1st day I'm available (excluding the holiday) is July I'm starting to get scared that they have stolen my stuff and I may never see any of my possessions ever againFamily heirlooms, pictures, my baby's bed and toysWorst experience of my life! Please pass the word alongI never want to see this company hurt another family like they have done to mine!

Dear Revdex.com, To Whom It May Concern; All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered confirming the information provided is true and accurate(Please see attached documents) RESCHEDULE/CANCELATION OF SERVICE: Rescheduling your move date must be submitted in writing by the customer at least three (3) business days prior to service date, in order to avoid a rescheduling fee of $Cancellations for services will result in a forfeiture of the deposit, and is not refundableThe deposit can be used toward a future move within six months of your original move date All cancellations for services made by customer less than three (3) business days prior to service date (including onsite service cancellation made by customer) do to unforeseen circumstances, or any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged the entire total Estimate Cost For Service given prior to service date We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal – Classic Moving Services

[redacted] 5:AM [redacted] ** [redacted] A delivery was made Sunday, May I can now begin to go through the items to determine the scope of whether there are any other issues with contentThank you all for your help up to this point.Kind Regards, [redacted]

How did they offer me a full refund when I was ready to pay my deposit if I cancelled my services? - Please elaborate??? How come they are contradicting their statements in the receipt? - Please elaborate??? We just dont understand the question

The sales experience was great but once we signed the contract the communication stoppedOur belongings were picked up 6/25/- with hundreds of dollars over estimateThis was supposed to be a 'full service move' yet they charged an extra $for moving the piano that was already included in the estimateIt is now 7/24/and I have no idea where our belongings areMany email and phone attempts later, this company will not respond

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] again is a LIAR!!! Nowhere in my contract does it state I need to call them two days prior to confirm, yet my phone records will show I called them on the 10th to confirm anyway I was told not to worry and someone would call me My phone records will again show no one called me ever again, except one call on the 12th from customer service (after I called them numerous times that day, last day of scheduled pick-up) which resulted in being told they would call some one else and be in touch No one ever called me An e-mail dated March from ***, Relocation Billing Manager stated that Matrix Movers dispatch would call ME the day prior between 3-pm to coordinate a pitime window I followed their instructions to the letter and even went above and beyond by calling them myself the day prior (Mar 10th) and was told "not to worry" [redacted] you have come up with numerous baseless excuses so far and blaming me for not calling two days prior is another one of your LIES!!! I followed ***'s instructions First, (April response) it was the movers showed up and I had more items than was in my contract, but that excuse was found to be a lie, as you did not read my contract [redacted] and see my Mom's house is in a gated community and required a call one hour prior by your driver The fact you never showed up could be verified by the main gate ( a third party) So you went to the next excuseSecond, (April response) you stated "due to the customer's inability and failure to comply with our basic validation process, we were unable to formally investigate this matter" What validation do you want, I only received the binding contract and one e-mail from ***, your billing manager Which BTW completely discredits your current assertion that I failed to call two days prior (again blaming the victim) Her instructions are very clear, that your company dispatch would call me the day prior and not the other way aroundThird, (April 21) response, How dare you state: "we can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation" Please show me in which document you sent, it stated I needed to call two days priorRevdex.com: I am tired of [redacted] 's runaround, lies and delaying tactics I will settle for $now (good through March 27) or please post my complaint on that date I am forwarding ***'s e-mail to [redacted] at the Cleveland Revdex.com Revdex.com, if you want a copy of my cell phone records, please send a fax numberDo not bother me with any more excuses/LIES from this company or [redacted] Just post the complaint on the 27th, I have discounted all his excuses with confirmed facts All they have done is state lie after lie, with no evidence to support their position Regards, [redacted]

Thank you for contacting Classic Moving Services on my behalfI appreciate their idealistic approach to how things should run and I was very much looking forward to doing business with them in the same idealistic wayPrior to my selecting the company I went over the estimate with the salesperson several times and clarified the items to be moved several times for the final estimateI am happy that they are willing to investigate and pray that no one will have to go through what I went through with the company.For further clarification on the claims made in their response emailPer Additional Volume ClaimsI provided and initial moving list of items (see attached MovingList_ [redacted] ) which was emailed to the salesperson on May Also attached is the email to make changes to the original list (Document - Change to Moving List) and the Binding Moving Estimate listing the items (Document - Moving Estimate # [redacted] _05.26.2015)This change was also confirmed with the sales person on May (day before pickup) via email and phone callHe informed me that he made these changes and any changes after this final change would need to be made with the team when they arrived for pickupThey picked up on May When the driver arrived I advised him that I had two items I would like to add and showed him the items - a comforter and small folding tray tableThe driver did not refuse these itemsSee attached photos of comforter and folding tableThese were the only additions for a total of itemsBased on my calculations these two items would not occupy an additional cu ftI have also attached a photo of the Household Goods Inventory List Documented by DriverClearly if I had know a comforter and folding tray table would cost $I would have taken them to Goodwill.Per the claims of additional packing supplies and being unpacked.I was completely packed as agreed and all items already disassembled upon arrival of the moving team and I purchased all packing materials which included boxes, tape, mattress and sofa covers etc purchased at Home Depot and can provide receipts for allItems were fully packed by the time the driver and loaders arrivedThe only packing materials used by the moving team were blankets and tape to secure them which is listed in the Binding Moving Estimate as "Free Quality Moving Blankets will be provided"(An example would be them adding moving blankets on the sofa over my moving cover purchased at Home Depot for additional protection) They also provide "Loading and Unloading of all items and Assembly, Disassembly and placement of all furniture on pickup and delivery as part of their serviceAt pickup I had already disassembled all furniture which required disassemblingUpon delivery they only assembled one item, the bedThe moving team which was scheduled to arrive between 2-4pm arrived after 6pm and I was very ready for their arrival and completion of pickupI can also provide you with the contact information for a witness who was at my apartment at the time the movers arrives.The claim was filed on their affiliate website Movingclaims.net their Claims Processing Center on Friday 19th June, All information requested on this website was provided and I am awaiting further communication from them for any additional information requiredItems were delivered on Sunday 14th June 2015.I can understand minor discrepancies on the part of their sales team and on site movers in the calculation of cu ft, but to have a discrepancy of over cu ft when the original was only for cu ft is completely erroneous and needs to be investigated further.Additional ClarificationFor pickup the team came in a [redacted] Rental Truck approx 24'-with lift gate and upon delivery a truck with the name A [redacted] Trucking Incand employees from that company delivered my itemsPer my knowledge I was doing business with Classic Moving Services.The driver also arrived with an old invoice indicating I had a balance of $even though I had paid $on Jun via money transfer directly to the account of Classic Moving ServicesI had to show him the latest invoice on my computer before he accepted the final $800I paid the final $at delivery and was given no receipt or acknowledgement of paymentThe driver said he had no receipts to give.There were several discrepancies in the items tagged #to be delivered to meThe delivery team delivered several items tagged #which were not mine and I noted this to themThey insisted that they were tagged #which was my number so we opened two of the boxes and I confirmed that they were not mine.There was also one which was left at my house for a person [redacted] and I immediately called the driver who said he would pick it up on his way back up from GAHe later picked it up days later and was thankful that I had called since he said it would come out of his salary.Four of my items were missing and they had no idea where they were and two items they brought in in complete piecesAll of this was noted in the initial claim description on the claim website.Thank you for your help in trying to resolve this matterI budgeted my move based on their initial Binding Moving Estimate and to have that amount increase by almost 50% ($900) put me in additional debt I was not even prepared for[redacted] ***

Absolutely DO NOT ever use classic moving services from new jersey They have royally screwed up my move Not only was the final cost TWICE what the estimate wasthey did not deliver all of my goods in one shot My motorcycle has not arrived and the company has no record of it Bottom line if you don't want to be screwed by your movers DO NOT use Classic moving lines

March 11, sans-serif;"> Revdex.com SERVING GREATER CLEVELAND Euclid Ave4th Floor Cleveland Ohio Phone: 216-241- Fax Line: 216-861- [email protected] Re: [redacted] - [redacted] Dear Revdex.com, Please note that Classic Moving Services is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the company Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations) We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is rendered We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing Very Truly, [redacted] Customer Service Department – Classic Moving Services

May 27, sans-serif;"> Revdex.com SERVING GREATER CLEVELAND Euclid Ave4th Floor Cleveland Ohio Phone: 216-241- Fax Line: 216-861- Re: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Legal – Classic Moving Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Notation written 5/6/Business is requesting Bill of LadingThe business has a copy of the paperwork that I have a copy forI request Classic Movers to provide copy of the paperwork they have alsoRegarding description of the household goods: I do not have the total of goods company promised to deliverI received half of the order (perhaps half, I am not sure what they still withhold) April I was not informed there would be two shipments from the companyThe drivers of the first delivery arrived at about 5:30-pm and unloaded until approximately 8:30-pmIt was during their final minutes that they informed me there would be a second truck coming perhaps the following Monday or TuesdayThat I was to call the office Monday, April (which I did)At this point, Friday, April 24, they were paid in fullI was told by a person at this number: [redacted] (I believe this may be a personal cell) that I had to pay 2K of the remaining 3K owed before the April drivers could bring the shipment and the final 1K before they opened the truck door (keep in mind, at this time I believed the shipment was the entire shipment)That is what occurredDrivers were paid 1K before they opened the doorI have a witness for this as I had a person accompany me to the storage unit where the shipment was deliveredThe items delivered thus far are in a storage facilitySince I was told I would receive the second delivery on or about the 27th, 28th (from the drivers--the office did not provide this information but instead said I would be called hours ahead of the delivery with no estimated delivery time frame), I was awaiting the second delivery before going through the belongings to check what was thereFollowing the April call to the office when I was told they could not give me a time frame, I explained I had to travel to [redacted] for daysThat I could only have someone meet drivers at the storage if I had some idea when they would be comingThat it was a hardship as I am in a new city and do not have contacts established to assist me with moments of happenstance (we might come, we might not)This is certainly a reasonable situation that I believe any person would understand and be congenial to being more descriptive than to say something to the effect that "all we can say is that you will receive a call." The customer care center to whom I was in contact is an outsourced facility in Miami and not on the premises of the moving companyTherefore, direct contact with someone from the company has proven difficult as I have been repeatedly told I would hear from someone and have notI raised the issue that May 2,would be days of my free storagei was told by customer care (in Miami) that the company would assume responsibility for cost beyond that point if they didn't deliver the itemsI have not received anything in writing from the company regarding this, regardless who I have spoken to.All of this could have been avoided with correspondence with the personnel at the Classic Moving companyThe customer care center has sent emails to them stating that I am requesting updates and to date, I have received no updatesI have called the sales office as well, just to have someone from the company to speak withNo one will give me names of supervisors or persons to contact when the issues are not resolved with those I have been speaking withI am requesting the company tell me where the remaining items of my belongings are and when (time frame) they will be delivering them to the storage unit in [redacted] **The last I heard on 4/27, the items were still in storage in [redacted] My monies due to them were paid in full 4/with them still retaining some of my items (the second truck) and I feel this was done in bad faithWhen I spoke to the person at [redacted] regarding final payment before the 4/delivery: no one informed me there would be two trucks and that this was only a partial deliveryOr I would NOT have paid the balanceI have text and email correspondence regarding some of this and there were phone callsThe company line states that phone calls are recordedI do not know if this line is the persons personal phone or company phone, but all conversations should be recorded.I believe if this company stands behind its words (in the letter to Revdex.com) that they care about customer satisfaction they would be on the phone with me resolving this issueTo date, this has not occurredWhat I am requesting: specifically is for company to provide their records of this move (from their end) and to ensure that the remaining items from my household, which have been paid for their promise to deliver to me per the contract, are in their possession and will be scheduled to be delivered to meThe onus is not on me to be the bearer of what is the transactional promise and responsibility by this companyTo date, their promises and business efforts have fallen short of what was promised and what is expected from any consumer of services from a moving companyI am more than willing to equally provide paperwork, copies of emails, texts etc., however, want to see this from their end also.The easiest resolution is to call me and establish a time for delivery of my remaining goods as soon as possible.Thank you [redacted] Regards, [redacted]

All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to days per customer notification date (Ready Date)All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before youNote: We will not discount any account due to any delays listed aboveOur company will keep the customer informed verbally date with a new / revised ETA (Estimated Time of Arrival) depending on company schedule Furthermore, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly

In order to maintain our high level of customer satisfaction, Classic Moving Services is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move

I am a young single woman, and I was moving out of state aloneI don't make a lot of money as an educator, but after really thinking about it and researching, I decided I was willing to pay for the convenience and safety of not having to move my things by myselfI did my research, called around, and fell into a conversation with Jack from Classic Moving He promised a point-to-point, full service moveEven gave me a veteran's discount for my dad's military serviceTold me to watch out for those other guys who will take advantage of you not knowing about the loopholesIn my defense, this was how they all soundedAnd all the movers I looked up had mixed reviewsSo, he gave me a good quote, which I took as a tie breaker, and I decided to go for it Once the money was in their hands and the contract was secured, it was like they disappearedMoving day came and went, and my movers did not comeThey, who were actually subcontractors, came the next day because they were overbookedThey needed to know how many cubic feet I was estimated with ClassicSure, no problemI pulled up the contract I'd received online and it no longer existedHmmI called and got bounced around different people just to get someone to look up my contract to get the informationIn this time I was told the following: 1) I did not have a move with them; 2) my move was finished already; and 3) from sales, that, quote, "we don't have anything to do with this anymore and can't help you." This was only the beginning I drove up to my new homeI'd allotted time to be off work and then to have someone stay at my house for up to a week to receive my thingsThe conversation I had with Jack in sales: Me: "This says it could take a really long time to get thereShould I get picked up earlier?" Jack: "NAHHHto Oregon?! 3-days, topsI don't know what those guys are talking about." Me: "Really? You're the expert." [Does not change pick up time.] 3-days came and wentI called and calledNo one would tell me where my things were"It can take up to daysIt's in your contract." My mom called for me several times during the day while I was at work and they finally told her my things were in Orange County sitting on a truck(Why would this be on a point to point move? They would not explain.) Between pick up and delivery, I made a total of calls (that includes being transferred from person to person, having transferred calls dropped, people forgetting about me on hold, and people just hanging up on me) with one question--can you tell me the status of my move?--so I could prepare to receive the movers and not get charged extraThis question was apparently way too difficultNo one could tell meI was "promised" to be called back (one guy--who was clearly too nice for this company's crappy infrastructure, who probably had his hands tied, so I won't name him--said the word "PROMISE" times in regard to having a manager call me After weeks, I finally got someone in Sales to tell me that my things would be there Thursday, Friday "at the latest" Thursday and Friday came and went as did the weekendAt this point, I was getting anxious because of the disorganization of the companyUpset tooGranted, all that transpired was "LEGAL", but the whole thing was deceptive3-days? Point-to-point move? Just tell me the truth; I'd have planned differently I called customer service again and again to find out what was going onNo one had any infoI was told I didn't have a move, that it would take up to days, that they didn't know where it was, that I should just wait--"we're very busy, it's summer." I had my parents callMy uncle who's a logistics manager for a corporation calledThe powers that be were a lot nicer to them--they didn't make them feel unreasonable/itic for asking, "where's the stuff?"Just lots of excuses, the occasional apologyNo one would let me speak to a manager Then, after getting through to someone in customer service and explaining myself AGAIN, I was told to go to a website to track my moveWait, why didn't anyone tell me before? They referred me to URL that had nothing on it (the domain was for sale)So I called again and had them type it into their browser"Huh, that's weird." Finally, FINALLY, the subcontractor called and said he'd be dropping my things off that nightTwo and a half weeks after I was told it would comeThey charged me an extra fee for the long carry (Jack had said that I wouldn't need one) and they were so good as to waive a fee for not being able to get their 16-wheel truck in my apartment complex (is there an apartment complex a wheeler could fit in?!) They had "lost" all my electronics and some irreplaceable family itemsThe moving foreman's words: "Well, I would never send electronics or valuables with movers." I followed up (calls and calls and more calls) to see if my things could be misplaced (the foreman thought they could, as the warehouse manager was incompetent, in his estimate) and I am currently in a frustrating claims process with a third party servicer in which they're trying to get me to give up with a zillion unneccessary steps.I don't feel good about it In sum, I spent a HUGE amount of time trying to get info and buying back things that were sitting on a truck god-knows-where, now things are missingThis whole experience was 1) time consuming, 2) expensive, 3) shady--but legal, I suppose, according to the contract, and 4) not worth itIt's criminal, and now I'm finding many others had a similar experience in the same timeframe I didI don't want anyone else to struggle through this and lose their hard-earned money Related: Recently NYTimes posted an article in their consumer column, The Haggler, about Classic's practices: http://www.nytimes.com/2015/09/27/your-money/empty-promises-and-broken-surfboard...

How did they offer me a full refund when I was ready to pay my deposit if I cancelled my services? - Please elaborate???How come they are contradicting their statements in the receipt? - Please elaborate???We just dont understand the question

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