Residential Credit Solutions, Inc.

RCS has placed an erroneous 'late payment' on my credit report in October of This was supposedly for missing a mortgage paymentOf course, I foreclosed on the property in which the alleged late payment was referencing in July of which means that I have had no responsibility for making payments since thenNot only that, I had made no payments since then and only October of shows up as a late payment
I have made every attempt to contact RCS but to no availIn fact, when I go to their webpage, there is only a phone number to contact and no one ever answers itIn reading the reviews, to include several formal complaints against RCS, I am worried about whether they even care to respond

I have been with this company for a years.Every since I been with this company it has been pure hellThey don't want to help you get a loan modifications, they have me filling out the same package times and when you call them to check the status something was always missing or they just didn't received itI will tell everybody not to deal with these crooks because the only thing they want is for you to lose your homeSince I been with this company for years I never received an escrow check from them yet, It was always an excuse.The customer service is very bad and unprofessionalPlease stay away from this company if you can, and make sure that you keep up with your payments because they will lie and say that they didn't received your paymentEverybody that had a bad experience with this company need to get together and file a law suit

How in the world can you give this company stars? This is the most predatory loan servicing company you can imagine Due to fraudulent accounting practices they attempted to increase my escrow amount three times The third time they had worn me down and I didn't fight it They have since sold my loan but did not transfer all the escrow funds I have paid They have not accounted for all of the money I have paid and have stolen my money There is no recourse against these crooks CFPB did take action in but the company continues to defraud consumers

My March payment was sent to RCS but they say they recently changed their PO box but this was not updated online and can't find the payment Payments are sometimes being forward to their new PO, sometimes back to bank but they are unsure and many complaints received My loan has now been sold to another carrier who is attempting to collect March payment RCS cannot tell me where my payment is nor are they trying to help me

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as the payment has posted to my account
Thank you,
*** ***

This letter is in response to correspondence received by Residential Credit Solutions, Inc. ("RCS") on April6, for the loan referenced above.On April 6, 2016, RCS received a response from the Revdex.com ("Revdex.com") to our April 4, correspondence regarding the complaint identified aboveOur records reflect that *** ***'s account was transferred to a new servicer, Ditech Financial LLC ("Ditech") on March 1, In the April 6, correspondence the Revdex.com sent to RCS, *** *** requested proof that his March monthly payment of $1,was forwarded to Ditech on March 29, and credited accordingly to his mortgage loan.As explained in our April 4, response to *** ***, RCS updated our payment mailing address effective March 1, 2016; however, due to processing delays with the United States Postal Service, there were unforeseen delays with payments being forwarded to RCS timelySubsequently, the March payment of $1,was received by RCS on March 29, and forwarded to Ditech for processing as RCS is no longer servicing the accountA copy of our April6, response is enclosed for reference.On April 7, 2016, Ditech confirmed the March 1, payment of $1,was received by their office on March 30, and applied to the account with an effective date of March 29, For reference, a copy of the Ditech payment history is enclosed for referencePursuant with the Real Estate Settlement Procedures Act ("RESPA"), during the initial days from the loan transfer date, an account will not have any late charges assess and will not be reported to the credit bureaus. Therefore, *** *** was not be negatively impacted by the mail delay explained above as the account is protected under RESPA until May 1, from late charges and credit reporting.RCS values our customers and strives to provide them with excellent customer serviceWe would like to apologize for any frustration the servicing transfer and mail delay may have caused *** ***. For additional questions regarding this matter, we kindly request that *** *** contact the new servicer.If you have any questions and need to speak with someone at Residential Credit Solutions, Inc., please feel free to contact us toll free number at *** *** Our Customer Service Department is available Monday- Friday from 8:00AM and 5:00PM Central Time If you wish to submit a notice of error or request for information in accordance with the Real Estate Settlement Procedures Act and Regulation X, you must mail it to our Customer Relations Department at P.OBox 163889, Fort Worth, Texas 76161-or submit it via fax at *** *** Please include the name of the borrower(s), the loan number, current contact information, and a clear description of the error that you believe occurred on the loan and/or the specific information thatyou are seeking

RCS SOLD OUT TO DITECH AND FAILED TO COMPLETE MODIIFICATION IN APRIL AND DENIED OPTIONS AND THEN DENIED SHORT SALE ON 02/10/

This letter is in response to the correspondence forwarded to Residential Credit Solutions, Inc.(RCS) by your office for the loan referenced above.In the complaint, *** *** requested additional reimbursement for the Private Mortgage Insurance (PMI) premium from October 21, to October 31, Please be advised that RCS had reimbursed MsJohnson for the PMI premium for the whole month of October on September 23, Since the PMI premiums are paid in arrears , RCS issued a refund check on September 23, in the amount of $The check represented refund of October through February premiums which were paid in November to March as follows:*** *** ***
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*** ***The PMI was automatically terminated on March 1, and no further premiums have beencollected for the payments of PMI.If you have questions and need to speak with someone at Residential Credit Solutions, Inc., please contact us at correspondence3@resident ialcredit.com or toll-free at (877) - 4770. Our Customer Service Department is available Monday - Thursday from 8:am to 7: pm, and Friday from 8:am to 5:pm, Central Standard Time If you wish to submit a notice of error or request for information in accordance with the Real Estate Settlement Procedures Act and Regulation X , you must mail it to our Customer Relations Department at P.OBox 164069, Fort Worth, Texas 76161-or submit it via fax to (844) 647- Please include the name of the borrower(s), the loan number, current contact information, and a clear description of the error that you believe occurred on the loan and/or the specific information that you are seeking

This letter is in response to the correspondence forwarded to Residential Credit Solutions, Inc.(RCS) by your office for the loan referenced above .Our records indicate RCS disbursed the amount of $1,on June 23, from *** *** ***
***' escrow account to pay AAA Insurance for
the premium due for the policy effective August 2, to August 2, Unfortunately, due to a clerical error, the check was mailed to the incorrect address .RCS was notified by *** ***s and a representative from her insurance company on August 11, that the insurance premiums due has not been receivedOur Customer Service Representative advised *** ***s that we will research the payment and reissue the new check to the insurance companyOur research indicated that the check sent by RCS on June 2, was cashed by AAA Insurance on July 3, Since the check was sent to the incorrect address, AAA Insurance issued a refund check on August 8, in the amount of $1,to RCSThe funds were posted back to *** ***s' escrow account on August 19, We have enclosed a copy of the payment history reflecting this transaction for reference .Please note that RCS issued a new check for the full insurance premium due in the amount of$1,on August 14, and overnighted to the correct insurance company Any payment that *** ***s paid towards her insurance policy would be refunded directly to her by the insurance company.RCS values our customers and strives to provide them with excellent customer service We apologize for any inconvenience this may have caused *** *** *** *** .If you have questions and need to speak with someone at Residential Credit Solutions, Inc., please contact us at *** *** or toll-free at *** *** *** Our Customer Service Department is available Monday - Thursday from 8:am to 7:pm, and Friday from 8:am to 5:pm, Central Standard TimeIf you wish to submit a notice of error or request for information in accordance with the Real Estate Settlement Procedures Act andOL0807Regulation X, you must mail it to our Customer Relations Department at *** *** *** *** ***
*** *** or submit it via fax to (844) 647-Please include the name of the borrower(s), the loan number, current contact information, and a clear description of the error that you believe occurred on the loan and/or the specific information that you are seeking

I direct your attention to the enclosed, highlighted  portion  of Attachment A, \vhich I executed  and returned to RCS in April, I 5.Per the tenus of the agreement (also highlighted), I am entitled to a "one time benefit of $5,applied to (my) loan.'' This bendit is,"...as of the sixth anniversary of the month in \vhich the f-L\l\.fP Trial Period  Plan effcctiYe date occurred."_As explained on page of Attachment B; Sectionparagraph  C, "...the first monthly payment  on the Ne\v Principal Balance \vill be due on 03/01/2010." This, in effect means that the trial period began six months earlier, in September, 2009.J\Iy effort to have your organization diligently adhere to these tern1s has proven to be beyond frustrating! Icalled snTeral times throughout to remind RCS of t-heir obligation, and each and every time I \Vas told it \VCmld not be effective

On 6/Bank of America sold my mortgage loan to RCSI have $surplus money ( I paid extra money to B of A in 5+ years)So I have my lawyer wrote a letter to RCS demand the money back.RCS never gave the right answer then on 2/RCS sold my loan to Ditech and never let Ditech know about the surplus money.Also RCS send I lot of FRAUD paperwork none of the number is correctedI do not believed in AMERICA a company like this can exist and the government can not do anything about itAll the papers RCS send it to me just like they can made up anything they want If anybody know about "BERNARD MADOFF FRAUD" please stop this RCS companyRCS is going to be one of the BIGGEST FRAUD company
Even on the tax form my mortgage interest is $RCS put down $I think this TAX FRAUD I will report this to IRS in TEXAS
So RCS stole my $.I want to sue RCS but will cost I money to sue RCS
RCS had many complaints in the years got fine but RCS did not stop until put them all in JAILED
PLEASE DO NOT DO BUSINESS WITH RCS I DO NOT CARE about the $$$ but I know RCS can do more FRAUD and more harm for AMERICAN
TO RCS : my account is **SSN**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.RCS response is not acceptable No resolution on their behalf has been madeThey have just given excuses and I'm sorry does not justify nor correct the issues I have had.
Regards,
*** ***

Please see attached.This letter is in response to correspondence received by Residential Credit Solutions, Inc("RCS") on January 6, for the loan referenced above.Please consider this letter as validation for the credit reporting by RCS to the credit agenciesPlease be advised that RCS last
reported this account to the four major credit bureau agencies, Experian, Equifax, TransUnion, and Innovis, in September for the month of June and reported the following information:Account Status: Foreclosure Sale Completed as June 30, 2015Payment Rating: 180+ Days DelinquentOriginal loan amount: $660,800.00Current balance: $779,067.00Date Opened: September 22, 2006Last Payment: October 1, 2012As stated above, RCS last reported the account information on this loan to the credit bureau agencies in September However, we have received and responded to several electronic disputes from the credit bureau agencies regarding complaints filed by Mrand Mrs***; therefore RCS has issued updates to the credit bureaus in responseAs a result, the most recent account information obtained by the credit bureaus may reflect a more current date than the last actual reported date of September 10, 2015.Our research reflects that RCS has reported payment information for this account accurately to the credit bureaus and no error occurredPlease be advised that based on the Fair Credit Reporting Act ("FORA"), RCS has an obligation and duty to provide accurate information to the credit bureausFor your reference, RCS reports historical payment information to the credit bureaus on a monthly basisIf you find that the information reflected on your credit bureau report does not reflect your personal records, please file a dispute directly with the credit bureaus.We have enclosed a copy of the payment history for the time the loan has been serviced by RCS for your referenceThis document provides detailed information with respect to the accrual and application of principal and interest as well as property tax and insurance payments and corporate advances as applicable.With regards to the 1099-A Statement, please note because RCS acquired the above referenced property through a foreclosure sale, the correct statement, 1099-A was issuedUnfortunately,after a foreclosure sale is held RCS is unable to honor a request for a partial settlement.Mr*** also states that his loan was transferred to Ditech FinancialPlease note that RCS is no longer an active servicing company; therefore, at the request of the investor, the loan records were released to Ditech Financial for data and document retention onlyBe assured, the account was not active as of the March 1, transfer of data; therefore, Ditech Financial will not attempt to collect on this debt.According to Mr*** he submitted correspondence to our office on January 3, and August 28, In June 2013, our office received notification that the ***'s were represented by the Law office of Simplify Law GroupSince RSC has not been notified that Simplify Law Group no longer represents the ***'s, all communication have been forwarded to their officeA copy of the authorization letter has been enclosed along with our responses dated January 27, and September 9, If the ***'s are no longer being represented by Simplify Law Group, please have them to submit a letter to the address or fax number below for our records to be updated accordinglyIf you have any questions and need to speak with someone at Residential Credit Solutions, Inc., please feel free to contact us toll free number at (866) 317-Our Customer Service Department is available Monday Friday from 8:AM and 5:PM Central TimeIf you wish to submit a notice of error or request for information in accordance with the Real Estate Settlement Procedures Act and Regulation X, you must mail it to our Customer Relations Department at P.OBox 163889, Fort Worth, Texas 76161-or submit it via fax at (844) 576-Please include the name of the borrower(s), the loan number, current contact information, and a clear description of the error that you believe occurred on the loan and/or the specific information that you are seeking

They are illegally reporting an account over years old I want all account information provided for the entire account form original agreement, entire account history or delete from reportingThis account has not been updated in over a year and is in blatant noncompliance to FCRA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Dear Revdex.com and RCS,First I would like to say "thank you" for your help on this matter I do accept RCS's business response for the PMI distributions for months Nov-Feb I do have one question though: if called on October 21, and would have faxed a letter requesting the PMI to be removed that day, wouldn't I also receive a prorated portion for October as well? $85.17/12=$PMI per day.October 21-October 31=days$x 10= $27.50I was hoping to see a prorated amount ($27.50) for October as well Please advise This would be the only amount I would be disputing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
At this time my payment has still to be locatedThough no fees have been incurred as of yet the window is closing and my payment, which contains my bank and loan information is still out there
I take not only my credit history and score seriously but also the security and the protection of private informationUntil the payment is found and applied to my loan I cannot view this issue as resolved
With Kind Regards,
*** ***

Hello to whom it may concern: All we wanted to do is modify our Home Loan with BofA Loan #**SSN** and Residential Credit Solutions Loan #**SSN** It all started because my husband and I had lost our jobs do to layoffs and we tried to modify our loan back in
During this time I was told that the only way the bank could help was if it was in default
I first tired with BofA and started summiting required documents Every time they needed something else months going by and our loan was sold to Residential Credit Solutions (RCS) As soon as my mortgage company got my loan I inquired about my file and I was told that it was not transferred from BofA I had to start all over again the process for Loan Modification Again same game months where passing by and I continued to provide them with documents like bank statements, check stubs, proof property taxes statements etc My home was almost SOLD at an auction and I had not received any denial letter from RCS I called them to ask what going on and they said my loan was still with the Underwriter and that they contact me Meanwhile I had them put a hold auction date Weeks later I did receive a letter of DENIAL
We finally paid every single penny we owed; having to pull money from my 401K so we wouldn’t lose our home I have tried to refinancing but our Credit Scores are ruined because we default in mortgage payment It has been years that we are current and we can’t refinance this home our rate is percent
We just wanted to have the AMERICAN DREAM of owning a home This loan was sold again We

RCS began their letter with addressing the most current issuesIf they had done a search on my account, the first year I also had an escrow shortageI received the shortage letter, mailed in the check in the same manner as this yearThe funds were applied to principal, and my mortgage payment went up to reflect the monthly distribution required to coverage the shortageI addressed the issue, and they were able to properly apply the funds and my mortgage payment returned to the previous paymentWhich was perfectGreat customer service and only required calls; one to address the issue when I received a higher bill, and one the following month when the bill did not reflect the correct payment required
This year RCS summarizes that the same thing occurred, they sent me a shortage noticeShouldn't they wait to receive a payment or at least wait for the due date on the response to pass prior to adjusting the bill to coverage the shortage
RCS states that my monthly mortgage increased regardless of if the escrow shortage payment receivedThe increase was approximately $Why? I pay in full and then some each month, my escrow was covered, where is the increase caused? This was never explained to me
I paid the shortage funds and then someRCS noted it was received August 11, well before the due dateThen next months bill showed an increase to meet the requisite dollar amount of the shortage over months, and I began to call
My request at that time was that the $Escrow shortage payment Memo'd specifically for ESCROW SHORTAGE, be properly applied, so that my mortgage payment would return to $
RCS customer service assured me they would start a resolution on the issue, as a payment had in deed been receivedMy next months statement came and it was erroneous $I called againThe customer service indicated they could see that the funds were misapplied and they would work to correctI informed them this process should have already begun, as I had already called to address this issue
I paid my regular payment as I do each month; $Memo'd mortgage payment all excess to be applied to principalYet they put this monies with the existing check memo'd for escrow shortage in a suspense account? WHY?
RCS noted that they adjusted my monthly payment for October 1, to $Unfortunately I have my statements due for October it reflected amount due $Which points to the exact element of frustrationInaccurate accounting and billing statements
The frustrating part, is that some how even though I pay in excess, I paid my escrow shortage, my mortgage never returned to the amount it should have been $
This letter only furthers my frustration, because at the end of my last interaction with customer service they told me my payment due now would be about $This letter reflects that it is actually $While I am happy that it is lower than expected, it only causes me to question that that amount stated in this letter is correct
It is beginning to get difficult to track if monies are applied appropriately, how my payment is being applied, what monies I actually owe, versus what my statement says ect
RCS states they sent a refund check on or about 10/14/15, why would they refund excess monies, instead of applying it to principal? I pay the same amount every month $With a memo note that all overages are to be applied to principalHow/why are they issuing a refund this seems counter-intuitive, these monies should have been applied to the principal
During this time I also started the process of reappraisal to stop paying PMI, the appraisal posted, and RCS stated that immediately PMI would be removed and I would be billed a prorated amountWhen I spoke with customer service on the most recent call, they said that PMI still appeared on my accountAfter they service agent continued to look they noted that in fact, it should have been removed
Finally, when I questioned the amount the mortgage due after Escrow funds are correctly applied, the teller provided me a number higher then the amount due prior to the escrow shortage total, which I do not really understandBy no longer having to pay PMI my bill should have decreased by 75$ a month, when I asked what my payment will be when PMI is removed they cited me a dollar amount that was not a 75$ differenceAgain Why?
When I call to speak with Customer Service agents, they rarely can provide a clear answer on why my mortgage due, fluctuates so much through out the yearsIf anything I should expect to see graduate decreases in payment dueYet my mortgage total climbs, and the continued issues with appropriately applies escrow funds seems to plague my account
The most frustrating part for me and the most concerning element is how much time, follow up on my end, and attentiveness is required for me to recognize that my mortgage statement is either inaccurate, or doesn't reflect a true "due" amountI am lucky to have the finances to cover the changing amounts due, but it has been extremely frustrating that there continue to be issues with my account, the amount due, and the application of funds
A phone works ways, if there are questions and concerns about funds, payments, and application of dollars, RCS should contact meSo that these matters may be address prior to a billing statement being issued with an incorrect amount due
Ultimately, I feel let down by this company, mislead, and misinformed on a regular basisThis type of accounting is rather simple, but somehow RCS cannot seem to get me an accurate statement on a regular basis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please see attached
Regards,
*** ***

This letter is in response to the correspondence forwarded to Residential Credit Solutions, Inc.(RCS) by your office for the loan referenced above.RCS received an inquiry from your office regarding *** ***'s Bankruptcy Chapter case number 09-on the above reference loanThe account
was transferred to RCS from Bank of America on September 16, According to our research, *** *** filed Chapter case number *** on September 16, The Bankruptcy case was discharged on July 24, 2015.After researching the fees and the payments from prior servicer Bank of America, it was determined that there were some discrepancies regarding the paymentsAccording to the Order Declaring Mortgage Payment the creditor was to pay $42,contractual post-petition mortgage payment for the months of November through September All post-petition contractual mortgage payments owed have been received according to the payment history from Bank of America vsthe Summary of Trustee distribution ledger.However, the ledger that was submitted by the Trustee and the payment history from Bank of America do not seem to match the due datesRCS is in the process of contacting Bank of America regarding the paymentsRCS will make sure that *** *** stays informed with a complete resolution.In regards to the fees assessed to the account in error , RCS waived the fees in the total amount of $We apologize for the inconvenience this may have caused *** *** regarding his accountEnclosed is a payment history for your reference .In reference to the credit bureau reporting on the accountPlease be advised that RCS last reported this account to the four major credit bureau agencies, Experian, Equifax, TransUnion,and lnnovis for the month of August 10,