Respond Power

Good Morning,
We are sorry the customer has been unhappy with our service.  As the customer notes, he enrolled in a variable rate plan, meaning that rates would fluctuate with the energy market.  While we can't get into the specifics of the customer's bill in this public...

forum, please note that we are only responsible for the commodity charge that appears on your bill.  We are sorry to lose you as a customer.  Please speak to your utility directly for budget billing options.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
For I am pleased that the business has cancel my services, however I am now left with a much higher bill then what I should have been paying. it would be nice  if the business would pick up a portion of my bill since I did not authorize Respond Power to switch me. This is a scam. They fix the issue but the consumer is left with the bill. I have called respond Power and ask to provide me  with prove of me authorized them to switch me, to date I have not received anything from them.
Thank You,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  It is ashame that I was not able to contact the business directly and had to involve the Revdex.com to have my service terminated.  Thank you for your assistance in resolving this matter in a timely fashion.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because.
 
 I want to come to some agreement on what we owe this company I do not want to pay $466 for one month of service when I can't afford this. Nor do I want my electric shut off because of this company's shady practices. I was told I would get lower electric bills. I was never told my bill would more than triple or obviously I would have sent them on there way. I was LIED to and this type of conduct should be illegal!!!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] they should not be aloud to call people and tell they will give 10% off and give money for referrals and if knicks win so many games they will give 30% off that I never received. this is a scam to get people to switch and jack up the prices. ive spent my incometaxes on their bills and im still behind. I have filed a complaint with attorney general office and wrote to the president. I got ripped off by this company and will not see my money back, but in future something will be done about a new law
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The
company’s explanations are unacceptable! According to their explanations, the
wholesale energy market is influent which means even if we didn’t switch to
their company our electric bills will be still so high. This is NOT TRUE!!! The
following link shows the rates of all the suppliers that are available to us: [redacted].
You can see that this company’s rate is the highest of all suppliers!!! This is
FRAUD!!! We just received another bill for period Feb **, 2014 to Mar **, 2014,
the rate this company charged is $0.249905 per KWH, which is not only the
HIGHEST PRICE among ALL available suppliers, but also is FIVE times higher than
the domestic service ($0.051 per KWH, which can be found on the left side of
the bill). Also you can find on the above link that our previous supplier [redacted]’s rate is only $0.0493 per KWH.
This company sent a Rep. to our door
and promised we could save money (many of our neighbors can prove we are telling
the truth, there were several representatives showed on our neighborhood to persuade
people to switch to their company at the same time), that’s the ONLY reason
that we switched to this company. Now we don’t expect to save money, but we
require this company to refund the amount (which is $301.95) that they
overcharged up to the most recent bill. We are not the only household that suffers
from the overcharge. This is actually happening to many of our neighborhood.
Note this is our last negotiation and we have all supporting materials. If they
not refund the required amount ($301.95) immediately, we will work with our neighborhood
in the community and jointly sue this company on local court to defend our
right! 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We again apologize for any inconvenience. Customer's records were kept in accordance with all applicable regulations. We refer the customer to the following link [redacted], and specifically section 111.7(b)(4). We again state that customer was enrolled for 28 cycles and upon searching for a phone call from the customer, none was found, other than the call from last week. 
Further, customer's daughter stated she was over the age of 18, authorized to make decisions on the account, and that her choice was voluntary. As such no refund will be issued.

Good Morning,
The customer enrolled in a variable rate contract, meaning the rates would be determined by the energy market.  Unfortunately, during this severe winter an already limited energy market saw a spike in demand.  This led to significantly higher rates.  The...

customer's account has already been cancelled.  
We are sorry the customer had trouble contacting our customer service department.  We have experienced a drastic increase in calls over the past several months.  We have taken steps to better handle the call volume and better serve our customers.
Regards,

Good Morning,
We are sorry the customer had a bad experience. The customer was previously enrolled in a variable rate plan with our company. Since making the complaint, the customer has enrolled in a fixed rate plan. 
Regards,

Good Morning,
We are the sorry the customer remains dissatisfied. The customer's enrollment in a variable rate plan was confirmed by a signed sales agreement. We have no record of the customer attempting to cancel prior to April. We encourage the customer to contact our customer service department if there are remaining questions.
Regards

We apologize for any inconvenience the customer is experiencing as a result of the unexpectedly high rates this past winter. The customer initially enrolled in a variable rate plan with our company via door-to-door sale on July **, 2013. The customer’s signed sales agreement is included for confirmation. The customer was never enrolled in a fixed rate plan. Because the customer was validly enrolled in a variable rate plan, no refund is due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
you have still not provided information to defend or justify why YOUR company needs to charge so much more than any another company.  Your contintuation to forward me copy & pasted pieces of articles speaking about our extreme weather, etc. and to deny that your company is charging more than double what any other variable rate is being charged with is unprofessional and unacceptable.  I do not need any further articles to read or websites to visit.  If what you are charging me is so in-line with the current issues, as mentioned in your copy & pasted pieces, then all variable rate customers would be experiencing similar charges.  This is not the case.  Once again, your company is no where close to the "average" variable rate for last month.  These issues that youare quoting are happening everywhere, which you stated and therefore have agreed with.  Therefore these issues would apply to all bills, not just your company.  Either provide REAL information, not links or information you are taking from other sites (plagarism, one could possibly say)or adjust my per watt charge to be more in line with what is REALLY happening currently in the market. 
 
 
Sincerely,
[redacted]

We are sorry the customer remains dissatisfied with our responses.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I spoke with [redacted] and they said the transaction will be made at the end of the billing cycle unless there is another loop found to continue taking advantage of the client.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,
We are sorry the customer was unhappy with her selection of our company. The customer enrolled in a variable rate plan with our company. The rates on variable plans fluctuate with the energy market. Unfortunately, the energy
market performed very poorly this...

past winter due to decreases in energy supply
and increases in demand due to the cold weather. While suppliers like [redacted]
[redacted]/Respond Power base the rate on a daily rolling average and hedging, most
utilities purchase energy in massive block and adjust quarterly or
semi-annually. Because of that, sometimes suppliers find themselves with higher
rates than utilities. Eventually trends reverse and utilities are forced to
adjust their rates to make up for losses due to underpriced supply sold to
customers during high markets.
The sales representatives of our independent partner vendors are strictly prohibited from guaranteeing savings. The account has been cancelled and should be processed by the utility within one to two billing cycles. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company is stating that since they saved me money, around $98; they are not going to issue a refund.  I do not accept this answer because, I am not only disputing the ridiculous up charge in March, where my rates went from $.08 to $.29; I am also disputing the fact they forged a signature and signed us up for a service we did not agree upon.  I have uploaded a scan of my fiance's signature; you can clearly see it's not the same on their copy of the contract and my copy has no signature.  
So I believe I am not asking for much when I only want some reasonable refund for the insane up charge in March. And not for the entire year. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,
The customer has been interacting with our customer service department since posting this complaint and should continue to do so.
Regards,

Good Afternoon,
We are sorry the customer remains dissatisfied. We believe our last answer was responsive to the customer's concerns. We encourage the customer to contact our customer service department if he has remaining questions.
Regards,

Revdex.com:
At this time, I have not been contacted by Respond Power, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

We have not enrolled your account and we are very sorry for your experience.  Please send us your version of the application so we can compare it to the application we receive from the contracted marketer in order to improve our quality control.
Regards