Respond Power

Good Evening, The customer enrolled in a variable rate planThe sales representatives of our partner vendor are strictly prohibited from guaranteeing savings, however, they may state that historically we have saved customers moneyUnfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets The customer's account has now been cancelledNo refund or adjustment is due in this situation Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response is not fixing any of my problemI had to over pay $on my December bill and I have to overpay on my January bill who knows how muchAs I explained before, their sales person came to my door and told me "You will pay less on your bills, you are paying too muchlook..." and he showed me numbers and he told me those numbers will go lowerHe DID NOT told me that "Customers on the variable rate plan may see savings of up to 10% over the course of a year, in comparison to the utility company." He didn't mention about I "MAY SEE SAVINGS" (so it's not a guarantee apparently, I may or may not save) and he didn't mention about "OVER THE COURSE OF A YEAR"This problem is not fixedReason I am asking refund is your sales person lied to meYour sales person didn't mention those info on your responseIn fact he told me almost opposite, I quote "You will pay less on electricity every month, because you are paying too much, here are numbers..." You are sending these sales persons on our doors, you have to take responsibility on their liesThey lie, we got hurt and you only send me PDF document of your agreement and one sentence covresponseHow is that fair? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

we would like an adjustment to our march bill

Good Afternoon, We are truly sorry that energy prices have risen so steeply this winter For help paying your bill, please contact your utility directly for budget billing options If you would like a more detailed explanation of your bill, please contact customer service Regards,

I went with respond power as my natural gas supplier because they would save me 30% off my heating billthis month they charged $per ccf and [redacted] is only charging $I switched back to [redacted] ***

We would like to apologize for the troubleThe sales agreement was not processed and the customer will not switch to our supply Thank you

Good Afternoon, We are sorry if the customer felt under-informed when making his selection for an energy supplierWe encourage the customer to visit the PA Power to Choose website for additional information regarding fixed versus variable rate plansWe will take the customers comments under consideration as we continue to work to better serve our customers Regards,

Good Afternoon, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to month fixed rate contract After that months, the customer's account switched to a variable rate plan, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February [redacted] press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation We are truly sorry for your experience If you have further concerns please contact customer service Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Good Morning, We apologize for the customer's experienceThe sales representatives of our independent partner vendors are strictly prohibited from representing themselves as agents of a local utilityMoreover, we certainly expect these representatives to behave more professionally than what the customer describesWe will take the customer's comments into consideration as we continue to evaluate the sales practices of our partner vendorsIf the customer can provide a name or identification number for the sales representative he spoke with, we will investigate furtherAgain, we are sorry Regards,

Good Morning, We apologize that the customer has experienced rate increases recently The customer was enrolled in a variable plan, meaning her rates would be determined by the energy market Please see the article below for more information on why rates have risen We have now cancelled your account Please note that while we forward cancellation requests to your utility within hours, it typically takes the utility one to two billing cycles to process those requests We are sorry to lose you as a customer Regards, Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not satisfied with the response as ONE OF YOUR EMPLOYEES STATED HE WAS AN EMPLOYEE OF THE STATE OF [redacted] ! This is fraudAlso, a variable rate would mean that rates would fluctuate, not increase at a rate of 30% or more three months in a rowEspecially when usage has DECREASEDThis goes against supply and demand, therefore making your price unethicalYou are telling me that your rate of about three times the rate of your competition is ethical let alone legal? I am willing to pay the higher rate of per kilowattWhich is more than any competitor around I would like the verification of my agreement to the variable rate in print form of the EXACT document I signed and/or to hear the recording of the person I talked to, who I am sure did not state to me that she was a representative of Respond Power I am willing to pay you a higher than local rate for the three months of high costs you incurred upon me at the above mentioned priceIf you refund the price differential for other months, there is no issueYou're talking about a refund of a few hundred dollars as a worst case scenario when you are still making profitWhy is this an issue? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, We are sorry the customer has been dissatisfied with her experience The customer was able to talk to a customer service representative today and was offered some options for lowering their rate going forward I included some information to better explain why energy rates have been so high this winter Regards, Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I DID NOT ACCEPT ANY CONTRACT WITH THSI COMPANY BUT ON MARCH ** OR ** I GOT AN EMAIL SAYING THAT MY CONTRACT WAS CANCELED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good Afternoon, We are sorry the customer has been having a difficult time reaching our customer service department Due to ongoing repercussions from the Polar Vortex, we have experienced an unprecedented number of calls However, the customer was able to reach one of our customer service representatives today who is currently working to verify the customer's enrollment in our variable rate plan (meaning the customer's rate has been determined by the energy market) The customer should continue to communicate with our customer service department Again, we are sorry for the delay Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved upon reciept of the refund promisedAs of there has been no refund check recieved Sincerely, [redacted]

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ***press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit http: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response I received is exactly what I expected but the Revdex.com would be doing a disservice to consumers if they mark it as resolved Yes, the PUC did advise consumers that variable rates could increase due to the severe winter but that is no excuse for the blatent overpricing of Respond PowerI knowingly did sign up for a variable rate at the urging of their door to door salesmen who promised that even if it increased, it would be very competitive and I could cancel at ANY timeThey failed to mention I would only receive the competitive rate for month and then it would double before it was even officially winter and that when I call to cancel, I would be stuck with them for more months at a rate of almost times the rate when I signed upObviously, they don't care if every single customer cancels because they have already made so much in overcharges, they don't need to supply any electricity the rest of the yearI'm sure they will be out next September signing up new unsuspecting consumers unless the Revdex.com or PUC alerts them of the overpricingThis issue has been all over the news and there were cases of reputable electric suppliers offering rebates to individuals that were overcharged Since fortunately, I don't use an excessive amount of electricity I only lost a few hundred dollars and won't waste anymore of my time on it but please do not mark that I am satisfied with the company's response I would be satisfied if they adjusted my last two months bills to the double rate I was charged for the second month or if they even offered a $rebate in good faith but I doubt that will happen In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:]When the agent came into my house, she told me we WOULD save 10%, not MAYBE save 10% depending on the cost of the electric that Respond Power has to buy and then sell to meI asked her if my bill would go up and she said "NO", my mistake for believing her and thinking that Respond Power was actually looking out for my best interests In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection If you are interested in canceling your contract, please contact customer service Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Once again I was not informed of the variable rate and I feel I was conveniently made to misunderstand what I was getting ontoAll I was told was what a great deal this was and how much it would save meHa Ha joke is on me I guess a bill that is hundreds more than I ever pay is a great deal? Shame on you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]