Restoration Hardware, Inc.

Initial Business Response /* (1000, 5, 2016/01/12) */
We are currently researching and will reach out to the client.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I have been refunded the deposit to...

date, I do not yet have any physical confirmation that the products are in order, or written estimate or confirmation of ship dates.
They have been helpful and pleasant and eager to resolve since his complaint was filed, but, we are not out of the woods yet, and are not yet resolved in a manner hat is comforting that the issue will be remedied.
Final Business Response /* (4000, 9, 2016/01/25) */
We are still working to resolve the clients concerns

RH is currently researching the complaint and will be in touch with the client directly within 1 business day.

Initial Business Response /* (1000, 5, 2016/01/20) */
Hello,
RH corporate operations has made contact with our client and are working to get issues resolved.
Thank You

We will reach out to the customer within 1 business day.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I will accept that they will contact me within one business day but this does NOT resolve it, just works towards a...

resolution. Please see attached for proof of faulty material on wicker backed chairs.Sincerely, *

Client has been contacted and financial settlement is in process.

Initial Business Response /* (1000, 5, 2015/11/16) */
Client is currently working with corporate office for resolution.
Initial Consumer Rebuttal /* (3000, 14, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Has not resolved problem yet or...

reimbursed me for my out of pocket expenses I covered due to their efforts and defects.
Continuing to work with corporate operations, awaiting settlement of expenses and providing non-defective product.
Final Business Response /* (1000, 27, 2016/01/19) */
Corporate office is at this time working with client to formulate resolution. Client has recently submitted documents for review.
Final Consumer Response /* (2000, 29, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms. [redacted] has carefully tracked the billing, made adjustments and refunds where necessary, even when faced with a very convoluted RH billing system. In addition she has graciously approved credited the replacement of the two shades, due to all the 4 month fiasco I experienced with the window/shade order. This is a generous restitution to me and, as far as I am concerned, constitutes a complete resolution of the case.

We are currently researching the clients order and will reach out today.

Initial Business Response /* (1000, 5, 2015/11/30) */
Complaint is currently being reviewed/researched and RH will be in touch with the client within 1-2 business days to discuss resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I am waiting to hear what options for resolution RH is offering.
Final Business Response /* (4000, 10, 2015/12/02) */
Contacted client and discussed resolution. Pending client's approval.

Initial Business Response /* (1000, 5, 2015/04/29) */
I have contacted the customer and provided the [redacted] phone number to reach me for resolution on the table concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I will return the call from [redacted] at RH today 04.30.15 to discuss resolution of this matter.
Final Business Response /* (4000, 9, 2015/05/01) */
Contacted the consumer and offered a resolution on the table she ordered. Sent customer pictures of a table we had available in our distribution center and the customer refused it. Offered to send pictures of another table from our stock and customer accepted.

Today I received a gift card, which I believe for the ottoman in value of $513.00 The gift card number is [redacted]. Please deactivate this card too and process a refund to my account. I can provide my account information for this credit as well as for the chair for the value of...

1,933.25and gift card number for this amount is [redacted]. I ask for one time courtesy to process these credit since I will be overseas for a few years (3-4 years)and would unable to use this gift cards.Thank you for your cooperation in advance.

Final Consumer Response /* (2000, 6, 2016/01/19) */
Restoration Hardware refunded the full amount back to my bank. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have reached out to the client and left a voicemail providing our contact information.

Initial Business Response /* (1000, 5, 2015/06/12) */
Hello Mr. [redacted],
I apologize we have not met your request to provide you a billing detail for the requested dates of March 14 through June 14,2014.
I will put together a comprehensive transaction summary for transactions associated...

with the method of payment ending in 3943.
Generally, we send the invoices directly to our customers email address for quick receipt. Is this an option? Or would you prefer a hard copy via US Mail or fax?
Please feel free to reach out to me. I am available Monday through Friday, 7am - 3:45pm PDT. at XXX-XXX-XXXX or by email at [redacted]@restorationhardware.com.
I will complete the summary within 3 business days and call you to discuss how you would like the information delivered to you.
Sincerly,
[redacted] Operations
Restoration Hardware
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did send an e-mail to [redacted]@restorationhardware.com answering her question regarding the method that I would like to receive the bills (stated that E-mail them was perfectly fine)
The 3 business days passed ** and I haven't received the bills, neither a phone call from RH.
Attached please find my contact info for RH to send the bills (Either way works for me)
e-mail: [redacted]@mgsservices.com
fax: XXX-XXX-XXXX
mail: XXXXX [redacted] rd
[redacted] XXXXX
Thank you so much for attention to this matter
Final Business Response /* (4000, 9, 2015/07/03) */
Hello Mr. [redacted],
Thank you for providing the email address and contact phone number.
As of July 3, 2015 I have attached the transaction summary details per order XXXXXXX, XXXXXXX and XXXXXXX to this response.
Moving forward all communication will go to the email address [redacted]@mgsservices.com.
These are the most recent and update transaction summaries, which are itemized by amount charged to your method of payment and chronicled by date per each order.
If after you have reviewed these documents you still have questions, please email me at [redacted]@restorationhardware.com and/ or call me at X-XXX-XXX-XXXX.
I look forward to assisting you with a resolution.
Sincerely,
[redacted]
Restoration Hardware
[redacted] Operations Coordinator

RH has spoken with the cunsumer and resolved the issue to our mutual satisfaction.