Revive Skincare

Same story and they said nothing about ot being a trial or charging more. Paid the $4.95 for a sample as a gift. Now two days in a row they have tried to pull $108 out of my account. Thankfully, after being scammed over the winter I learned my lesson and now keep my card off until I intend to use it. Still I now have to get the bank to block them which is very hard to do unleas they have already robbed you. Do not purchase from these people.

The product does not work. They claim it was a trial offer but the there were no agreements visible.
I bought the product in April I don't have the date now. They claim the trial was over. Problem date May 13,2020. Product called youth Renew moisturizer and I received the eye cream.They agreed to pay me back only 1/3 of the price. They canceled future orders so I paid 100.00 dollars for the sample. I offered to return the product but because I tried it I couldn't return a trial product.? The product doesn't work and the advertising was fraudulent. I paid about 5.00 dollars to try the product. I also spoke to a supervisor.

Supposed to be charge of shipping only. $108.00 charge on my account. Tried 7 different phone #s, was either cut off or told it is not them.
I ordered what was advertised as a free sample of this item #YRN-1 (Youth Renew face cream) on 4-10-20 with a
shipping only charge. Order *** shipped 4- 11- 20. I now have a $108.00 charge pending on my bank account. I have called 7 different phone numbers for this company & have either been cut off every time before connection to customer service or told that it is not this company or not a good number.

I was charged $92.56 on my debit card for the cream for in February 2018 and I found out from my bank statement I did not receive any cream at all
I was charge for the Face cream and I did not receive it I was charged $92.56 from my debit card statement February 18, 2020 I would like to get a full refund as soon as possible thank you very much

Unauthorized charges to bank account after ordering a sample with no notice that it must be returned.
I was sold two trial products and no where was there information that I needed to return the products if I did not want to be charged an additional fee. I ordered trial sizes of products called Revitalizing Anti-Aging Serum and Revitalizing Eye Serum and was charged $4.95 and $5.95 separately for them on 1/28/20. There was no information on returning it or continuing to receive it. On 2/9/20 there were two additional charges for $87.95 and $89.95 made to my bank account. I only received the first trial sample. When I called customer service they told me that I had agreed to the payments and that I had missed the cancellation deadline. This is not what I had agreed to nor was this in any information I received nor is it on their website. I have not received any additional product and the lady I spoke with on the phone laughed in response to my questioning about the charges. Their business practices are very deceptive and unprofessional.

I requested a sample of skin cream, not knowing that the company would continue
to send more. I refused an order at the post office and am now billed
I ordered a sample of skin cream at a very nominal price. I was sent a second
order, in the amount of $98.97 and in addition, some lash serum which, if I agreed
to, was unaware of, in the amount of $93.79. I paid for these 2 items, and tried to contact the company at their 800 number, but waited on the line for over half an
hour 3 or 4 times. When the orders in question came, I refused them at the post
office and they were returned; reference #*** and #*** on account #***.
According to my credit card bill, these were sent on 11/24/19 and 11/30/19. My
credit card company said that I had to resolve the problem with the company and would not remove the charges from my bill. I called the company and they said
that I would have to pay for the items because I had not contacted them. I tried to
explain to them that I had tried to but they would not accept this as a reason.
I am 79 years old and paying for the order that I did keep meant that I went without things that I really needed. I am on an annuity and cannot afford to pay such large amounts for something that I do not want. I returned the order in
question, and would just like the company to credit my card.

Revive SkincarePro aka Kuni refuses to accept a return in order to receive a refund. There is no policy stating that they do not accept returns.
I contacted Skin RevivePro (SRP) to try to resolve a bank charge they levied to my account that I disputed. My bank determined that the charge was legitimate and closed the case. I decided to call customer service today, at which time they told me that I ordered samples of Kuni serums ($4.95 shipping) and was charged for $89.95 after the 16 day trial period. I was very ill at the time and for the next two months, so the deadline slipped past me. They refused to work with me on this point. The agent informed me that my account had been "frozen" and I would not be receiving any more products, which was fine. The number I called was on www.skinrevivepro.com, the website address on the paperwork sent to me by the bank. I was confused because when I disputed the charge, there was zero evidence that it was for the Kuni products I received. I had no reason to call a company that I'd never heard of or dealt with. The evidence of the charge sent to me by my bank also made no mention of Kuni or its serums. The agent insisted that because I disputed the charge, I would not be able to return the merchandise. Because I continued to question this policy, she hung up on me. I decided to call the number for Kuni instead of SRP. I spoke to a second customer service agent and explained how I came to dispute the charge, that I would not have disputed it had I known it was for the Kuni products. I once again asked about returning the products because I don't care for them, but she categorically insisted that they do not take returns AT ALL. I asked her who the parent company is and she said, "Kuni". I explained again that the company referred to in all of the paperwork I had was from SRP, not Kuni. Then I asked her for a website I could go to in order to verify their return policy. She sent me to www.kunieyeserum.com. I could find no statements indicating that they do not accept returns. In fact, under Terms & Conditions, there is an address to send returns to: Kuni Eye Serum, Attn: Fulfillment Center, RMA # (initial Order #), 6200 NW 7th St #269038, Miami, FL, 33126. However, this information is not readily available on the website. You have to read through the Terms & Conditions to find it. Both agents deceived me and refused to discuss a remedy. For your information, there are two addresses provided for SRP on the website listed in my bank's evidence: KNDC Health Inc., 427 E 17th St Ste F-1011, Costa Mesa, CA, 92627; 844-581-0796. The other is Return Address: Skin Revive Pro, 14520 Delta Lane #105, Huntington Beach, CA 92647.

Clearly, these two entities are operating under some company umbrella, but this is not disclosed to the consumer. They advertise different products. Interestingly, when I clicked on "Cancel Order" on the Kuni site above, the page shuts down. I no longer think that the product I ordered (or the ones shown on the paperwork or the SRP website provided) are trustworthy or of the quality advertised. On one of the pages from my bank that is attached, you will see a completely different look and product than on the SRP website above. Numi is mentioned nowhere. And SRP is mentioned nowhere on the Numi site.

I also asked the second agent to verify the Order ID. She gave me a number that was different from that on the SRP paperwork. After a short discussion, she revealed that the Order ID on the paper was their code indicating that the account had been frozen. She, too, indicated that there was nothing they could do to help me because of that status. This is when I asked about returning the product, as explained above.

Bottom line is that I don't care for the products, have only used them twice. The serums are sticky and they aggravate my rosacea. They're useless to me.

I was sold a trial product and no where was there information that I needed to return the product if I did not want it.
I ordered a trial size of a product on line called Goddess Revive for $4.83 on 10/7/19. There was no information on returning it or continuing to receive it. On 12/2/19 there were 2 charges of $93.83 on my credit card bill. I only received the first trial sample. When I called they told me that I had agreed to pay for the first sample and additional product. This is not what I had agreed to nor was this in any information I received. On this same day I received another jar of there product which had been shipped to my previous address. I called and told them their business practice was deceptive.

From a FB AD bought2 items $8 -recived- then billed $98 automatic-not received-Bank notified to remove.
I don't have the number of the transaction- its on the bank statement I can't get to while on this site-EAST-West Bank Houston- I was automatically billed $98+ on unordered items- Bank was notified- new card to be sent. The billing is under another name-Bank is contesting it for me.

I was under the impression that I had placed an order for a "TRIAL"product only. NOT aware of ongoing charges until bank stmt rcvd. Can't get refund
An online beauty product advertisement stating Dr. Phil's wife as the developer of this facial moisturizer caught my attention. The offer was *free trial-pay shipping onlyNO mention of ongoing subscription and monthly charges and nothing noting
ongoing monthly charges on the page. I had NO knowledge until I received my bank statement. I did not recognize the charge so I thought my account was hacked. I closed my bank card and the bank gave me a temporary credit, but then my bank researched my complaint and found that I did make the charge and removed the credit from my account. When I called the company for my refund they told me I didn't handle this situation "right" so they won't be able to give me a refund. I admit I got very upset as the customer service agent accused me of trying to get a double refund (one from them and one from the bank) I told her I could fax her the letter I received from my bank stating they removed the temporary credit from my account-then she hung up on me.
I called back and talked with a different customer service person. But she told me they cannot give me a refund- I had to do a three way call to my bank - but she didn't want to stay on the phone while I tried to call the bank to ask them to dial into this three way call because I don't have the ability to do this. Before she hung up I did tell her I felt this whole setup is a shady scam. I am out $98.71 I have the shipment detail paper but it does not have any company name or address just a single phone number of which the customer service won't refund my money.

This company engages in deceptive practices.
I ordered a trial size of Reviv Ultime product. It was NOT made clear that the trial I paid for would automatically opt me in to a monthly delivery of the product. When the product arrives, there are no return instructions and no pricing is listed on the packing slip. The company says it has a 14-day cancellation period, but that is in no way made clear to the consumer through the process. When you try to call and cancel the orders, they try several times to sell you more product instead of cancelling as per your request. This company is very deceptive to consumers.

Company offered free trial for $4.95 shipping, then out of the blue charged $98.87 two weeks later.
Scam company. Company offer free trial for product with just $4.95 shipping. Was sent small 1 oz and charged $4.95 on 9/4/2019. All ok.
Then exactly 2 weeks later on 9/18/2019, I was charged $98.87 from the same company. When I called and stated I had an unauthorized charge, the first assoc hung up on me after she took my name and zip code. (Tina - agt 093) When I called back (Shanna agt 999) told me that was their terms and conditions which I explained that these terms were never disclosed, anywhere. Then first offered me a 30% refund, then a 50%, then a 75%. I said no, I did not agree to any terms like these and would never pay $98 for 1oz of any product and would report to Revdex.com, FTC, and to Amazon to protect others.

I have never heard of this company nor do I ever remember even signing up for anything from these people. They took 98.87 from my checking acct
I was scanning my bank statement one afternoon and noticed a debit for 98.87. I looked to see what is was, this company and this product I have never even heard of. I read a lot of the complaints here and they all sound familiar except I don't recall even ordering a small amount or sample or anything. I fully intend to get on the horn and get this matter taken care of. This amount could not have come out of my checking at a worse time, I got screwed! This *** needs to stop, the people are banking on fraudulent orders and unauthorized debit into accounts.

I purchased Reviv ultime and paid just $14 for shipment. The 17th day my credit card for over $200 dollars.
0On May 6,2019 I used my debit card and purchased Reviv moisturizer and advanced lifting cream. The order form never stated to cancel after 14 days. This is what customer service told me on the phone. When I called to ask why they charged my credit card. I asked for a refund. They told me to return the unused product! My question to them. How do to return a trial item w/o trying it first?I'm seeking a REFUND for an UNAUTHORIZED CHARGE! The supervisor states I don't cancel w/I 14days. This information was misleading and not upfront..

I made a trial order for Reviv Serum at $ 4.95 and moisturizer at $ 4.90 only to discover a charge on my debit card of $98.87 which I never authorized
I purchased Reviv serum and moisturizer online on 18th May 2019 at $ 9.85 as atrial kit using my debit card, purchase ID 796BXXXXXX . On 6th June 2019 they deducted 98.87 from my debit card without my authority and this was discovered by the fraud unit in my bank who alerted me, I told them to cancel the transaction but it had already gone through, I was told to contact the company and ask for my money back which I did, and the customer service representative told me it was subscription fee which I had not signed for, he told me that if I made the trial order its automatic to be subscribed, I was mad because I didn't see that condition anywhere when I was making the order, he told me he was sorry he would send me a trial pack to make up for the inconvenience, they would not refund my money even after I cancelled the subscription . Buyer be aware of scams

Advertised Free Sample
Paid Shipping
14 days later charged estimate of $200 for samples
Advertised Free Sample
Paid Shipping
14 days later charged estimate of $200 for samples

This company offered me an order of face cream, no strings attached (or so I was led to believe) for $4.95 on April 25, 2019.
Order number:***. The email said it would show up as "Miracle HX-S" on my statement. No further communcication and then they billed me $98.87 on May 13. The only reason I knew it was them was because the name matched the 4/25 name PROSUPSONDRELIFS (Fullerton, CA). I called the number on the 4/25 email 877-238-1580 and they told me I signed up for a 14 day trial which I did not. Then tried to offer me a 60% discount. I told them I had ordered nothing but the $4.95 cream. They proceeded to try to get me to "stay on" for a 30% discount, then a 60%. I told them I wanted this cancelled and a full refund issued. That they illegally charged me because nothing had stated this was an introductory trial of anything. Today, I see that I have a cancellation email and another stating that they are refunding me $34.60. This is absurd!

I ordered what I thought was a sample of the moisturizer and eye cream. I paid $4.95 shipping and handling for each. Today I noticed two charges on my account for over $90 each. I immediately called the company. They said the terms and conditions outline this is a 14 day trial and if not cancelled you are charged the full price of the products. I personally never saw anything that said trial or that you would have to call and cancel to avoid any future charges. I have cancelled anything future with them. I was very persistent and spoke to a supervisor. Thirty minutes of being on the phone and I have a full refund confirmation for the eye cream and a 35% refund for the moisturizer. I can't complain but so much about that; the moisturizer has worked well for me. I like the product, but I would never pay such a high price for it. The company does not handle their "sales" well, but with persistence you can get a refund. Also an expensive reminder to always read the terms and conditions carefully, research before you buy, and if it seems too good to be true it probably is.

I am being hounded by this company. They are literally ghosts online. They are demanding money from me that I believed to be resolved months ago.
I do not have a ton of information because I handled this issue through my amazing credit card company. I'm kicking myself for being sucked into purchasing a trial product...I guess that's what happens when you get sucked into a Facebook ad late at night when you're tired from a long day of raising children and just want to feel pretty.

As soon as I received it I went to cancel it. But, there's no website. I didn't even receive a confirmation email. Nothing. I googled the company name and I couldn't find anything. Since I know how easy it is to set up a website...It confirmed for me what a scam company this is with their substandard product.
The following is the only information I have. I know they have my phone number because they have started incessantly calling me. I didn't pick up because I don't know anyone in Cincinnati...and they never left a message so I figured it was telemarking. Finally tonight I picked up to tell them to stop!

I canceled the product through my credit card company.
It showed up on my credit card statement as VIVOEYEDERM $6.95 Monday Nov 12, 2018, purchased on Sat Nov 10, 2018
Another one showed up as RETROAGETODAY8774 Sat Nov 10, 2018, purchased on Friday Nov 9th 2018

Then I get slammed with an $89.95 from RETROAGETODAY Made on Dec 12 and posted Dec 13th, 2018. I call my credit card company. They call this company and I confirm I'm canceling my subscription. My $89.95 is refunded. Everything is buttoned up and I move on with my life. I count the original $14 that I've lost as a lesson learned.

Then I receive a call that they've decided I'm in breech of contract and I owe them $89ish. They haven't sent a statement in the mail. No emails. Just annoying calls to get me to give them my credit card number again. I never received an additional product shipment from this company other than the original trial product. Which as soon as I opened it and touched it I realized was complete garbage and a waste of money....even at $14....let alone $89.

I was charged $89.97 for a product I did not order and the customer service said that I ordered a sample and then they charged me after I got the sample for a new one, and I never received anything. They refuse to help me and refuse to give me a refund for a product I never received or ordered. Very rude people.