Revived Youth Cream

Complaint about business practices. Company operates under several different names. Product does not live up to claims. Website is misleading. SCAM
I agreed to try a product that was advertised under the label, "Youth Renew". They had a low introductory offer price. I got the product and tried it only to find out that it did not live up to its claims for me. When I ordered the product I searched the purchase site to see if it was a reoccurring sale that I was imposing on myself because I did not want that type of agreement. There was no information disclosing such an agreement on the site that I ordered from. It appeared that it was a one time cost. If I liked the product. the site encouraged me to try it for 90 days to receive the full benefits of the product. So I went ahead and placed my order under the understanding that if I liked the product, I could reorder at anytime. No where on the website was there information about being automatically billed monthly, especially at the nearly $90.00 per month with monthly delivery of this product. When I received another shipment a month later I was alarmed, and had noticed an unexplained charge to my credit card just days prior. When I called to cancel the unanticipated shipment they gladly cancelled, but when asked to credit my account they denied it, stating that the business practices were not a scam and that the agreement was fully disclosed on their website. I can assure them that the site that I ordered from did not disclose this information. I even remember searching the site to try to establish what the cost would be for future order in the event that I liked the product and would want to continue using it. Another area that gave me confidence in ordering this product was the fact that they promoted the product using Oprah Winfrey as a spokesperson. I felt she was a credible person to put her name on the product. Wow, was a wrong. Later I ordered another product that had similar claims. I thought I would get them both around the same time so that I could compare the two. Much to my disappointment, they seemed to be the same product in the same packaging, but with slightly different names. So yes, I am wrapped up in this companies poor business practices twice. The Revdex.com asks that I incorporate as much information in this email as possible. There was as little info as possible listed with my shipment. No account number, no date of order, no payment amount, no purchase date, no sales rep listed or packed by, no summary of payment method. I was surprised to see that they did disclose a contact phone number to reach them.

Started trail 11/06, cancel via e-mail 11/07 have been charged $264.65 since then. Customer service yelled at me and refused a manager.
Started trail 11/06, cancel via e-mail 11/07 have been charged $264.65 since then. Customer service yelled at me and refused a manager. The first rep told me that I would never get my money back eventhough I canceled by e-mailed and called their number and canceled. The second rep I spoke to a few minutes later said she has no indication that I spoke to a rep just before her. She also said there was nothing noted on my account that I just spoke to a rep and they have no indication that I canceled via phone and e-mail on 11/07 -- I started the free trail on 11/06. Both refused to let me speak to a supervisor or manager. The first rep kept saying "I don't want to hang up in your face" over and over again. (this conversation happened today 02/21/2017). In November when I canceled and they continued to charge me, December, I went to my bank to find a resolution. Now the reps (today) said that I have been blacklisted and If I would have canceled my membership, everything would be fine. Problem is, now I am $264.65 with charges, no additional products and I actually canceled my membership 1 day after I signed up for it. I find it hard to believe that my phone call in 11/07/2017 is not logged nor the conversation with the first rep I spoke to today 02/21/2017 is also not logged or noted in the system. Super fraudulent company.

Sample/trial billing methods and disclosures
Online ad reads that samples are $4.95 and somewhere buried in all of the nonsense is that that is actually the shipping and the product "sample" is $88+. One is given 14 days from order to determine effectiveness before one is automatically charged and additional product delivered! This is not made clear not reasonable. Cancellations are impossible and customer service is not customer friendly and impossible to deal with. Poor poor business practices and seems a bit of bait and switch.

Tried to contact the company to cancel. Not able to reach anyone. Messaged consumer affairs,sent 2 emails on website. Notified bank about withdrawals.
I tried to contact the company by calling and sent 2 e mails. No response. I purchased this item a couple of months ago and received it. The purchase price was 4.95 for a free trial. My payment method was credit card and this was done on the computer. It was for a face cream. The information that I got from looking up the phone number was that it was located in Utah. The address is 2100 N 1200 W apt 31, Layton, Utah 84041-1392. The phone number is 888-309-4336.

My wife Purchased Ageless Face cream free sample just pay shipping and handling. Company took $89.99 out of our account without authorization.

On 11-14-2017 my wife ordered ageless moisturizer from suavpele. Free sample just pay shipping and handling . Our bank statement came in a few weeks later the company had deducted $98.99 from our account. My wife called Their customer service order # XXXXXX back 1-4-18 said they would cancel any future orders and refund $89.99 back to debit account 1-8-18. On 1-3-18 they debit another $89.99. Called suavepele back said they were charging for the first bottle because my wife did not call in soon enough and was charged for the first bottle.Would not refund the $89.99 Ripped us off for $89.99 from our debit account we did not authorize .

I have experienced everything everyone else has and these people needs to be shut down. Would anyone be willing to start a CLASS ACTION LAWSUIT against them as they need to be shut down and we need our finances not messed with by charging without permission. I have some information, but they are fraud. who is to say that cream isn't any different then any other label they just find a new name and same ingredients yet making us think it is something different???? Have you thought about that one as there is another cream and they had a substantial amount of claims with the Revdex.com I have contacted the Attorney Generals office in each different state they have mentioned as there is never just one..I believe we have enough evidence and trials and tribulations against this place I feel strongly this is our way of possible return in full of our moneys.

This company is involved in a negative-option scam; through multiple shell companies, they've defrauded us out of over $3000.00.
Hello, we fell victim to this company's/companies' heavy negative-option scam. They charged us multiple times, using multiple different names, even though we only purchased one product. Their setup is the usual "free trial for only $4.95", and hidden in the agreement, though never explicit, is that they'll charge you $89.00 after that for each product that they keep sending (two per month).
Where our account differs (from the other Revdex.com complaints) is: they started charging us 4 times per month. So, even double what their typical scam was/is. By the time we caught this, our total amount was $3,037.04. As far as timeline, the first (duplicitous) charge we had was on 12/29/16, and they continued each month until October 20, 2017, when we realized what was happening. On the debit card statement, it wasn't just one company name, it was multiple.
After numerous attempts to talk to someone in authority, we were granted "three months refund" (which, hypothetically, would equal $1,068.00). Well, we didn't want that (as this had been going on for about ten months). But even so, we'd take what we could get- However, we didn't even get that. They only took back two charges! One for $89.67 and one for $89.74. We realized this was a way to momentarily placate you, while in essence they're lying and scamming you again. Mind you, we have every single container of this product that we were offering/insisting on sending back, perfectly sealed and unopened. They didn't want it- it's, obviously, not even about the product.
This company will claim legitimacy, they'll claim all transactions are above board- but, after the $4.95 first shipment, there is no mention of ANY price on any of the packing slips (each bottle costing you $89.00), no evidence of ANY email verification (though they claim they sent/send you emails), no website info or phone number, and weirdest of all- no mention of ANY company name! The only concrete thing on the packing slip is a po box. That's it!

The main company that (somehow) remains above all this, yet ships out all the product, is located in St. Petersburg, Florida. The name of it is "Private Label Sk.in & Hashtag Fulfillment LLC". We've already filed a complaint against them, and we'll be filing multiple (Revdex.com) ones against the other names on our debit card bill.

Received email confirmation from business to get refund and cancel card info. Received refund and then account was charged again 1 week later.
11/15/17 - Initial Purchase

11/29/17 - Opened Fraud With Bank

12/1/17 - Problem Charge Hit Account

12/4/17 - Bank Credits Fraud

12/22/17 - Banks lets me know not Fraud and advise I call the business because they have no choice but to take the money back out of my account. After calling 3 separate times I reach someone willing to help. The first 2 times I was given a run around. At one point was told that a manager wasn't there to speak with because they were out on the holiday. Then minutes later was asked to call back later and a manager would be available. I have the emails as proof that my account was to be cancelled and receiving a full refund.

12/26/17 - Refunds hit account

1/4/18 - Revive makes another transaction on account

1/5/18 - I call my bank and mentioned I need to speak to the business. I call the company to try and get it resolved, but representative says the only transaction seen on my account is in Nov. Which I know can't be true because transactions took place in DEC on my account with the company. From there I sent out an email requesting help and haven't heard back.

I was called by my credit card company and told that if I didn't cancel I would be charged close to $90 for a monthly membership. I called immediately (4 days after ordering) to cancel the trial, before receiving the product. I was told if I canceled I would be charged a restocking fee of 19.95 per product. I said that's fine charge be the 19.95 per product and I'll see you in court. She said hold on a minute, let me talk to my supervisor. She returned and said my membership was cancelled, I would not be charged any more, and I could keep the product.

My complaint is two fold: one had my credit card company not called me, I would not have know there was a required negative option and would have allowed an automatic conversion from a trail to monthly membership and two being told I would be charged a restocking fee, when that is clearly not within the terms and conditions -- yes, I do go back and read after my credit card company called me.

Refund request for a cream that caused me allergies.
The product has not performed well and my eyes developed an allergic reaction to the wrinkle dissolve cream. Down below are the transaction number. I requested to return the merchandise and get refunded ($97.21) but did receive a response.

The whole transaction was fraud as they charged me without my approval and could not and did not provide any evidence of a contract that they claim they have that I approved this purchase. I only requested the free trial but DID NOT authorize payment for it.

Transaction date: 01/05/2017
Card type: Visa
Transaction type: Purchases
Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information: XXX-XXX-XXXX , CA
Reference number: 0101
Merchant Name: WRINKLE DISSOLVESelect toEditthe merchant name

Transaction Category: OLE Object: Picture (Device Independent Bitmap)
Shopping & Entertainment: General MerchandiseSelect toEdit

Free trial, no way to cancel, returned creams and no refund.
This was a free trial of face and eye cream. Tried to cancel but numbers given were disconnected. Returned products but never got refunded. Returned 8 face creams at $97.21 each and 5 eye cream at $92.30 each. First order was in February 2017 which was my free trial. The next 8 months I received creams and returned them for refunds. Customer # 189 Paid with debit card which has since been canceled.

I completed an extensive consumer online survey through Facebook. At completion of the survey it stated for completing it I was eligible for one free product, but I have to pay shipping to receive it. As most of the other products were unavailable I decided to select a free bottle of "Garcinia Cambogia." There was no fine print or info at the completion of the survey, only an option to select a free product and include credit card information to pay shipping only. I have the order confirmation #XXXXX and the order total of $4.95. I reviewed my banking charges today and found the company charged $83.95 to my Visa credit card on 12/1, without my approval.
I contacted the company today through a phone number located on the back of the bottle I received. I was told I signed up for a trial and therefore I authorized this charge. There was no verbiage or info stating this company would charge my card. I spoke with a supervisor who basically told me I should have read the contract on their website. He said I signed "a legally binding contract." I told him I did not sign anything. I completed a survey and selected a "free" product.
I asked him to destroy ALL my personal info, credit card info, etc. I said I want my money credited back to my Visa. If its not credited back I told the supervisor I'd contact my bank and then file an official complaint. He told me if I do either of these things "I will NEVER GET MY MONEY BACK." He also "strongly advised me NOT TO CONTACT MY BANK AND DISPUTE THE CHARGE" or again I'd risk "NEVER GETTING MY MONEY BACK."
I'm aware now that I was a victim of click bait. I did a survey; was offered a "free" product for my time as long as I was willing to pay shipping. Now this fraudulent company has my credit card info and has stolen money out of my account. I want the $83.95 credited back to my account. I want this company to remove all my personal, billing, info. I agreed to complete a survey and for my time accepted a free gift, that I agreed to pay shipping on. That's it.
Product_Or_Service: GARCNIA CAMBOGIATI
Order_Number: XXXXX

I went to Revived Youth website after an ad in my personal e mail, then decided not to try the trial period. Minutes after deleting the email, I received a call from a Revived Youth Rep. who convinced me to try the product for 14 days. However since it took 8 days for them to ship the product, I had only 6 days to try. When I called for a refund the phone reps were completely rude and denied mt request. I asked for a supervisor and asked them to honor what was agreed to over the phone. After the man, Josh, talked over me and threatened to hang up, he agreed to refund half of what was autopayed out of my account. This company is stealing from people and no one including the Florida Attorney General is doing nothing to stop them.

I have returned every shipment for 4 months and requested that they never send me another bottle. They ignore me and keep sending product.
I haven't kept all of the packing slips, but the latest one is Order#XXXXXXXX dated 11/22/2017. Reference *** Customer *** Customer ***

I have called my credit card several times to deny the charge and any charges going forward, but it just keeps happening. HELP! I did not sign up for any long term contract and I HATE the product.

After receiving the first shipment at a cost of $4.95, I was sent a second shipment, which I did not order, at a cost of $89.92 and $84.95 and was charged on a credit card. After reading previous reviews, I did not even try to contact the company. My credit card company was beyond helpful. They gave me a credit for the entire amount, plus an upcoming bill for the same amount. They are blocking this company from my card. I agree that this company is a total scam. Yes, they have the products, but I wonder what is really in the creams. If the option were available, I would have given the company O stars and a Never likely to recommend this business to anyone.

refund on the product I have been sending back for about a year.
I have n idea when I ordered this item. it was a free item for 30 days. A person called me for the next order and I told her no. It was not working. I have been sending each order back each month saying "refused delivery." Please check my records and send my refund back a.s.a.p.
***@gmail.com

co failed to disclose terms and conditions in advertising
on 10.12.17, I ordered Derma Rewind and Radiant Eye Renewal on my phone. They offered a free trial with $5 shipping. Derma Rewind and Radiant Eye Renweal are the same company, because when I called one, the other had my info.

I thought I was only paying the $5 shipping. My account was billed $92 and $88 respectively on October 30th.

I basically had the same experience as basically everyone else. I have been dealing with them since August trying to get a refund. I did the FREE TRIAL OFFER also. This was back in the spring. When I realized I was being charged each month for something I DID NOT order I called. I received a small refund and an email that the acct was closed. When I went to my credit union in August it came to my attention that they had been taking $92.30 out of my debit acc't for several months - closed to $400. Thus began the calling, etc. They said their policy was to refund only one month charge. Well, better than nothing. So I returned the product. After many phone conversations with them telling me the $$$$ would be/had been refunded it NEVER happened. I could go on and on but really don't want to relive this horrible experience.
Felt very violated. I am ;like many others, I don't have this kind of $$$ and would NEVER NEVER have ordered their ***. The refund last spring was for another RYC prodduct - UGH!!! To this day I have not received my $92.30 refund (although have been told it was done in August - NOT). I even send a print out of my credit union statement to an email that one of their reps told me to send. I too have called the XXX-XXXX # and as of this fall they are NO LONGER answering Out of business - don't know but I sure hope so. They are sm of the earth scam artists at the highest level. I so loathe people like this. I just hope people thinkking about accepting one of their advertisemenjt FREE OFFERS will research their reputation and not do so. Sickening.

Have tried both numbers listed under my debits from my account from this company. When I call it is in Spanish and then it pauses and beeps.

Keep withdrawing from my account and I cannot get anyone to answer the 800 numbers listed on the withdrawal information from my bank account. Unable to cancel any transactions.

I saw a TV commercial of facial creams. The advertisement said that all you had to pay was $4.95 S&H for each product and $1.95 for something. I called and placed the order accordingly on 12/28/16. Those charges were legitimate. I opened the box which contained the offer and began using the products. On around 1/12/17 I received a box which was not labeled, so I opened it to find out what was in it. It contained DCV Vita Skin Glow and DCV Sunshine Skin Wash. I re-taped it carefully and took it to our Post Office. I wrote on it 'return to sender.? The Post Office clerk wrote on it 'Refused.? She could not give me a receipt, because there was no money required. I returned it the week after I received it. They were billed on 1/12/17. There was no bill in the box. There was nothing in the box with the phone number of the company. There was nothing in any box which said that I had joined a club in which I would get the 2 products each month for charges of $97.21 and $92.30 respectively. I never got a bill. I never received anything in writing at any time in any way which explained what was happening. It was only when I received my bill from my credit card that I found out what the charges were and different phone numbers for the same company. I expected the company to refund the charges after they received the merchandise back, but they did not. I did not know that they did not credit my account until I received the next bill. This continued through May even though I kept sending them back and also called. The company did return the May payments. My credit card company got back 2 payments of $97.21 & 1 of $92.30. They also gave me $97.21 credit. DCV Sunshinewash still owes me for 2 payments of $92.30 which equals $184.60. I feel they are running a scam, because they sent unsolicited merchandise, did not explain anything in writing, and did not give credit for returned merchandise.