RevSolve

These people are heartless I was hounded by them because I had not received a bill from [redacted] So, they send me to collections after three months Wow! I thought that it was a scam [redacted] and these clowns Do not do business with either

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below.I do not accept the response because the response does not get any closer to a resolution, for the following reasons: 1, The response claims that a letter was sent addressing the issue on 6/9/I have never received a letter from this organization, and this would be easily settled by [redacted] providing a receipt from the Post Office showing deliveryThis would remedy the lack of ALL the phone calls that were never connected in-spite of my home phone number having not changed in years and my cell phone number being the same up to when I changed my jobAnyone that has ever worked with or known me will attest I always answer my phone The issue of the credit bureau dispute is an out and out misdirection as I can provide proof that the dispute was NOT over the current issue, but was an issue of having never heard from or known of a bill from a firm called [redacted] , and all that was furnished to them was the same print screen as attached to the response which does not show a agreement to pay anything nor that it is even a valid claimUnfortunately, the credit bureau's requirements for blemishing someones credit is not very highUnfortunately, the quick dispute only allows you to make one dispute and any answer given counts as somethingI am planning on refiling a full dispute as soon as the Revdex.com compliment is fully completed as portions of this dispute may be used in the full filing The response consist of a receipt showing the payment status as "Failed", attached you will find a receipt sent via email from the firms automated system showing just the oppositeOnce again [redacted] failed to attempt to make any contact that there may have been an issueI have contacted my bank to confirm and they identified the posting as possible fraud do to the payment system attempting to collect twice for the same payment amount from an out of state billing The fact that this firm made no attempt to contact and took no action from till 2015, and this was disputed with this firm's "client" and was believed to be settled especially after four years with NO contact The forth issue I have with the response is the lack of attention to detail referring to me as " [redacted] " there has never been and will never be a "s" at the end of my nameIf this lack of attention was used in any attempt to contact me it was and will be quickly placed in the trash, as all misspellings of my name, (ie"s","r" or ' [redacted] "), are and always will be JUNK MAIL In conclusion, I have requested specific things from this company in attempt to resolve this issue and they have failed to even attempt to provide any of them, the list includes: A signed document showing my intent to pay [redacted] 's "Client" [redacted] Copies of my attempts to contact the firm via their very unhelpful website "contact us" system Written assurance that this issue will be removed from my credit report as soon as it settled with this firm I will not be contacting this firm via any of the phone numbers listed in the firm's response as I do not trust the firm to handle the issue based on previously stated information provided above If the firm would still like payment they will provide a mailing address where a check can be sent directly from my bank for the amount $719.71, "Payment In Full"No service charges will be acceptedAlso, this payment will only be made after written assurance that this issue will be removed from my credit report as soon as payment is issued and settled with [redacted] [redacted] and their request for payment has never been an issue and I have made every attempt to resolve this issue with themI will however be pursuing this issue with [redacted] 's client [redacted] and seeking retribution for this payment and all others including contacting the insurance provider and I waive no right to this in settling with this Firm Regards, [redacted] ***

September 15, Revdex.com, Inc[redacted] ** [redacted] Complaint ID: [redacted] Dear RevDex.com: Thank you for your correspondence Pleaseknow that our company is committed to addressing concerns raised by consumersthrough the Revdex.com and we look forward to having an opportunityto address this matterDue to the privacy requirements of the HealthInsurance Portability and Accountability Act (HIPAA) that governs permissiblepurposes under which our company may release protected health information, wewill require a release from the consumer initiating this complaint in order todiscuss it with the Revdex.comEnclosed with this letter, please find a HIPAAAuthorization for Release of Health Information which needs to be filledout by the consumer and returned to our office Upon receipt of thecompleted form, we will respond accordinglyThank you for your help in resolving this issueSincerely, [redacted] Quality Control and Compliance DirectorRevSolve, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My issue is not w/ *** *** There is NO dispute I owe (or at least DID owe) the hospital the $plus amount remaining on my bill MY ISSUE IS W/YOU I requested in two letters that you validate and verify that *** *** is indeed your client and that you were working on THEIR behalf. I believe this is NOT the case I believe that you are a 3rd party collection agency that has no real standing in law, and you are working for your own interests and not the interests of the hospital I further believe you purchased the "debt" from *** *** (for pennies on the dollar) and are now lying and misrepresenting your relationship with the hospital I believe the hospital wrote off this real debt as "BAD DEBT" and according to law, this is a debt which is un-collectable *** *** wrote off this debt as "Bad Debt" and then claimed this "bad debt" on their deductions for Tax purposes This is why I cannot pay them and they WILL NOT accept payment from me I called two times and asked For them to accept payment would be tax fraud I believe that is where your company comes in and buys these "bad Debt" items At that point you contact the former patients and lie and misrepresent yourselves Making the former patients believe you are acting for the hospital (*** ***) when you are actually illegally acting for your own benefit and gain. Former CSB, the more people read this, the more people are gonna look into the law and see what's going on I am willing to pay you if you can prove to me that *** *** is your Bona Fide client If you can'tI am willing to pay you what you paid *** *** for my "bad debt" You and I both know how that can be proved That way you are made whole After that is done, I'd fully expect you to remove this stain on my credit report Regards,*** ***

RevSolve Incis the worst company I have ever worked with the worst Customer Service Skills everI have been trying to work with this company for a bill that came from a treating physician at *** ** *** over years ago, even though I made every attempt to clear this billing issue with the treating physician because it was not billed correctly, It ended up with RevSolve and then RevSolve employees did even know what each other was telling.Each told me different stories about sending me out a detail billing which I never got*** ** *** ** *** * *** *** *** * *** *** ** * *** *** ** *** should be more aware of the kind of people he hires for his companyTHIS TOTALLY BAD MANAGEMENT

Ms*** -
We will provide you with the information you requested via regular mail per your requestYou should receive the information by the end of next weekPlease allow an extra day or two because of the upcoming holiday
If you would like to discuss this matter, or
have not received the information you requested, please contact our general counsel, Pat E*** ** *** or on his cell phone at ***

The supervisor was absolutely rude, pushed for personal details regarding my family and then threatened to lie to the credit bureau regarding my willingness to pay A medical bill was sent to the wrong address and obviously, it was never received by meNow that I received a call from collections, I am absolutely willing to pay and made this clear But the management continued to push for personal family details and threatened to lie the credit bureau about my willingness to pay IF LOOKING FOR A COLLECTION AGENCY DO NOT USE THIS COMPANY

We have received Mr*** latest response, dated January 9, We can confirm that *** *** is our client and we are not debt buyersWe cannot respond to his assumptions on tax laws; however we can confirm that *** *** *** *** *** is assigned to this account (#***) to us on January 11, 2013, the account balance has been validated and remains outstandingWe will consider this confirmation as the resoltuion Mr*** requested in this recent letter and consider this matter closed

I received a call from an extremely rude agent He would not tell me what the call was in regards to and continued to be out of line in all of his communication I would not confirm my personal information with him because he refused to tell me what he was calling in regards to
The representative was unacceptable and I will not tolerate being treated in this manner

Thank you for your correspondencePlease know that our company is committed to addressing concerns raised by consumers through the *** *** *** and we look forward to having an opportunity to address this matter. Due to the privacy requirements of the Health Insurance
Portability and Accountability Act (HIPAA) that governs permissible purposes under which our company may release protected health information, we will require a release from the consumer initiating this complaint in order to discuss it with the ***. Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.***,***formerly doing business as Collection Service Bureau, IncAll future communications regarding this account will be in *** name. Thank you for your help in resolving this issue

Thank you for your correspondence.  Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.
Due to the privacy requirements of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible purposes under which our company may release protected health information , we will require a release from the consumer initiating this complaint in order to discuss it with the Revdex.com.
Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.Thank you for your help in resolving this issue. 
Sincerely,[redacted]

These people are heartless. I was hounded by them because I had not received a bill from [redacted]. So, they send me to collections after three months. Wow! I thought that it was a scam. [redacted] and these clowns. Do not do business with either.

September 15, 2015 Revdex.com, Inc.[redacted]
[redacted]
**  [redacted]  Complaint ID: [redacted]  Dear Better Business...

Bureau: Thank you for your correspondence.  Pleaseknow that our company is committed to addressing concerns raised by consumersthrough the Revdex.com and we look forward to having an opportunityto address this matter. Due to the privacy requirements of the HealthInsurance Portability and Accountability Act (HIPAA) that governs permissiblepurposes under which our company may release protected health information, wewill require a release from the consumer initiating this complaint in order todiscuss it with the Revdex.com. Enclosed with this letter, please find a HIPAAAuthorization for Release of Health Information which needs to be filledout by the consumer and returned to our office.  Upon receipt of thecompleted form, we will respond accordingly. Thank you for your help in resolving this issue. Sincerely,  [redacted]Quality Control and Compliance DirectorRevSolve, Inc.

We have received the complaint from Mr. [redacted] regarding account [redacted] in our office. We have verified with our client, [redacted] that the amount owed of $2332.76 is still outstanding and have provided the itemization of the charges and the signed...

Conditions of Admissions validating the debt. Total charges incurred were $32,537.50, Adjustments -17 ,873.71 and Payments -12,331.03 bring the total owed to $2332.76, as we have in our records and have provided validation for. We hope this helps clarify the situation. Thank you for your help in resolving this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response because the response does not get any closer to a resolution, for the following reasons:
 
1, The response claims that a letter was sent addressing the issue on 6/9/2011. I have never received a letter from this organization, and this would be easily settled by [redacted] providing a receipt from the Post Office showing delivery. This would remedy the lack of ALL the phone calls that were never connected in-spite of my home phone number having not changed in 10 years and my cell phone number being the same up to 2013 when I changed my job. Anyone that has ever worked with or known me will attest I always answer my phone.
 
2.  The issue of the credit bureau dispute is an out and out misdirection as I can provide proof that the dispute was NOT over the current issue, but was an issue of having never heard from or known of a bill from a firm called [redacted], and all that was furnished to them was the same print screen as attached to the response which does not show a agreement to pay anything nor that it is even a valid claim. Unfortunately, the credit bureau's requirements for blemishing someones credit is not very high. Unfortunately, the quick dispute only allows you to make one dispute and any answer given counts as something. I am planning on refiling a full dispute as soon as the Revdex.com compliment is fully completed as portions of this dispute may be used in the full filing. 
 
3.  The response consist of a receipt showing the payment status as "Failed", attached you will find a receipt sent via email from the firms automated system showing just the opposite. Once again [redacted] failed to attempt to make any contact that there may have been an issue. I have contacted my bank to confirm and they identified the posting as possible fraud do to the payment system attempting to collect twice for the same payment amount from an out of state billing.
 
4.  The fact that this firm made no attempt to contact and took no action from 2011 till 2015, and this was disputed with this firm's "client" and was believed to be settled especially after four years with NO contact.
 
5. The forth issue I have with the response is the lack of attention to detail referring to me as "[redacted]" there has never been and will never be a "s" at the end of my name. If this lack of attention was used in any attempt to contact me it was and will be quickly placed in the trash, as all misspellings of my name, (ie. "s","r" or '[redacted]"), are and always will be JUNK MAIL.
 
In conclusion, I have requested specific things from this company in attempt to resolve this issue and they have failed to even attempt to provide any of them, the list includes:
 
1.  A signed document showing my intent to pay [redacted]'s "Client" [redacted].  
2.  Copies of my attempts to contact the firm via their very unhelpful website "contact us" system.
3.  Written assurance that this issue will be removed from my credit report as soon as it settled with this firm.
 
I will not be contacting this firm via any of the phone numbers listed in the firm's response as I do not trust the firm to handle the issue based on previously stated information provided above.
 
If the firm would still like payment they will provide a mailing address where a check can be sent directly from my bank for the amount $719.71, "Payment In Full". No service charges will be accepted. Also, this payment will only be made after written assurance that this issue will be removed from my credit report as soon as payment is issued and settled with [redacted] and their request for payment has never been an issue and I have made every attempt to resolve this issue with them. I will however be pursuing this issue with [redacted]'s client [redacted] and seeking retribution for this payment and all others including contacting the insurance provider and I waive no right to this in settling with this Firm. 
Regards,
[redacted]

Thank you for your correspondence.  Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.Due to the privacy requirements  of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible  purposes under which our company may release protected health information,  we will require a release from the consumer  initiating this complaint in order to discuss it with the Revdex.com.Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.RevSolve, Inc. formerly doing business as Collection Service Bureau, Inc. All future communications  regarding  this account will be in RevSolve's name.Thank you for your help in resolving this issue.

We are in receipt of your letter dated June 18, 20 15, in which Mr. [redacted] indicates he is not satisfied with our previous attempts to address his complaint to the Revdex.com. While [redacted], Inc. is fully committed to resolving consumer complaints, we are unable to respond to each of Mr. [redacted]'s individual demands.[redacted] did not mail any letter to Mr. [redacted] by certified mail and therefore has no proof from the post office that it mailed a letter to Mr. [redacted]. Nonetheless, our records indicate that we mailed the letter as noted in on our initial response to Mr. [redacted]'s complaint.  Similarly, our records indicate we placed phone calls to Mr. [redacted]'s as previously indicated. We stand by both of these assertions.Based on the records we have previously provided to Mr. [redacted], our client believes Mr. [redacted] has an outstanding balance for services provided to him. Credit reporting is proper under these circumstances. However, as a courtesy to Mr. [redacted] and in an effort to bring this matter to an amicable resolution, we will agree to delete [redacted]'s tradeline from Mr. [redacted]'s credit report upon receipt of payment in full.Payment in full of $719.71 may be mailed to: [redacted]
[redacted]
[redacted]Mr. [redacted] may contact me directly on my cell phone at ###-###-####, or by email at [redacted]  if he has any questions or comments.Sincerely,[redacted], [redacted]General Council

[redacted]October 10,2015 Revdex.com 4428  N. 12th  Street Phoenix, Arizona   85014RE:  Complaint ID#  [redacted]I received your letter along with the HIPAA release for RevSolve, Inc.My response is emphatically NO!  I am continually amazed at the scare tactics this company uses.I will not have anything to do with them in the future.

RevSolve Inc. is the worst company I have ever worked with the worst Customer Service Skills ever. I have been trying to work with this company for a bill that came from a treating physician at [redacted] over 6 years ago, even though I made every attempt to clear this billing issue with the treating physician because it was not billed correctly, It ended up with RevSolve and then RevSolve employees did even know what each other was telling.Each told me 3 different stories about sending me out a detail billing which I never got. [redacted] should be more aware of the kind of people he hires for his company. THIS TOTALLY BAD MANAGEMENT.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response because the response does not get any closer to a resolution, for the following reasons:
 
1, The response claims that a letter was sent addressing the issue on 6/9/2011. I have never received a letter from this organization, and this would be easily settled by [redacted] providing a receipt from the Post Office showing delivery. This would remedy the lack of ALL the phone calls that were never connected in-spite of my home phone number having not changed in 10 years and my cell phone number being the same up to 2013 when I changed my job. Anyone that has ever worked with or known me will attest I always answer my phone.
 
2.  The issue of the credit bureau dispute is an out and out misdirection as I can provide proof that the dispute was NOT over the current issue, but was an issue of having never heard from or known of a bill from a firm called [redacted], and all that was furnished to them was the same print screen as attached to the response which does not show a agreement to pay anything nor that it is even a valid claim. Unfortunately, the credit bureau's requirements for blemishing someones credit is not very high. Unfortunately, the quick dispute only allows you to make one dispute and any answer given counts as something. I am planning on refiling a full dispute as soon as the Revdex.com compliment is fully completed as portions of this dispute may be used in the full filing. 
 
3.  The response consist of a receipt showing the payment status as "Failed", attached you will find a receipt sent via email from the firms automated system showing just the opposite. Once again [redacted] failed to attempt to make any contact that there may have been an issue. I have contacted my bank to confirm and they identified the posting as possible fraud do to the payment system attempting to collect twice for the same payment amount from an out of state billing.
 
4.  The fact that this firm made no attempt to contact and took no action from 2011 till 2015, and this was disputed with this firm's "client" and was believed to be settled especially after four years with NO contact.
 
5. The forth issue I have with the response is the lack of attention to detail referring to me as "[redacted]" there has never been and will never be a "s" at the end of my name. If this lack of attention was used in any attempt to contact me it was and will be quickly placed in the trash, as all misspellings of my name, (ie. "s","r" or '[redacted]"), are and always will be JUNK MAIL.
 
In conclusion, I have requested specific things from this company in attempt to resolve this issue and they have failed to even attempt to provide any of them, the list includes:
 
1.  A signed document showing my intent to pay [redacted]'s "Client" [redacted].  
2.  Copies of my attempts to contact the firm via their very unhelpful website "contact us" system.
3.  Written assurance that this issue will be removed from my credit report as soon as it settled with this firm.
 
I will not be contacting this firm via any of the phone numbers listed in the firm's response as I do not trust the firm to handle the issue based on previously stated information provided above.
 
If the firm would still like payment they will provide a mailing address where a check can be sent directly from my bank for the amount $719.71, "Payment In Full". No service charges will be accepted. Also, this payment will only be made after written assurance that this issue will be removed from my credit report as soon as payment is issued and settled with [redacted] and their request for payment has never been an issue and I have made every attempt to resolve this issue with them. I will however be pursuing this issue with [redacted]'s client [redacted] and seeking retribution for this payment and all others including contacting the insurance provider and I waive no right to this in settling with this Firm. 

Regards,