RevSolve

We have received the complaint from Mr. [redacted] regarding account [redacted] in the amount of $719.71 with our client, [redacted]. This account was assigned to our office on 6/7/2011. A notice was sent to Mr. [redacted] on 6/9/2011 at the same address listed on his complaint and we...

received no returned mail. Calls were also placed to Mr. [redacted], but no contact was made.April 2015, Mr. [redacted] disputed this account on his credit bureau and we validated the account by sending an itemized bill on 4/16/2015, which details charges, adjustments and payments made on the account. Please see attached itemization.Mr. [redacted] did attempt to make an online payment on 5/12/15 as mentioned in his complaint, but the payment failed. Please see attached, Failed Transaction. At no time did a member of our staff refuse to speak with Mr. [redacted]. This account remains outstanding and he is welcome to call our office at ###-###-#### or ###-###-#### any time to make payment arrangements. Thank you for your help in resolving this issue.

[redacted]October 10,2015 Revdex.com 4428  N. 12th  Street Phoenix, Arizona   85014RE:  Complaint ID#  [redacted]I received your letter along with the HIPAA release for RevSolve, Inc.My response is emphatically NO!  I am continually amazed at the scare tactics this company uses.I will not have anything to do with them in the future.

We have received the complaint from Mr. [redacted] regarding account [redacted] in our office. We have verified with our client, [redacted] that the amount owed of $2332.76 is still outstanding and have provided the itemization of the charges and the signed...

Conditions of Admissions validating the debt. Total charges incurred were $32,537.50, Adjustments -17 ,873.71 and Payments -12,331.03 bring the total owed to $2332.76, as we have in our records and have provided validation for. We hope this helps clarify the situation. Thank you for your help in resolving this issue.

Thank you for your correspondence.   Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter. Due to the privacy requirements of the [redacted]...

[redacted]) that governs permissible purposes under which our company may release protected health information, we will require a release from the consumer  initiating this complaint in order to discuss it with the Revdex.com. Enclosed with this letter, please find a [redacted] Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly. Thank you for your help in resolving this issue. Sincerely, [redacted]Quality Control and Compliance  Director

Ms. [redacted] -
We will provide you with the information you requested via regular mail per your request. You should receive the information by the end of next week. Please allow an extra day or two because of the upcoming holiday.
 
If you would like to discuss this matter, or...

have not received the information you requested, please contact our general counsel, Pat E[redacted] or on his cell phone at [redacted]

These people are heartless. I was hounded by them because I had not received a bill from [redacted]. So, they send me to collections after three months. Wow! I thought that it was a scam. [redacted] and these clowns. Do not do business with either.

September 15, 2015 Revdex.com, Inc.[redacted]

**  [redacted]  Complaint ID: [redacted]  Dear Better Business...

Bureau: Thank you for your correspondence.  Pleaseknow that our company is committed to addressing concerns raised by consumersthrough the Revdex.com and we look forward to having an opportunityto address this matter. Due to the privacy requirements of the HealthInsurance Portability and Accountability Act (HIPAA) that governs permissiblepurposes under which our company may release protected health information, wewill require a release from the consumer initiating this complaint in order todiscuss it with the Revdex.com. Enclosed with this letter, please find a HIPAAAuthorization for Release of Health Information which needs to be filledout by the consumer and returned to our office.  Upon receipt of thecompleted form, we will respond accordingly. Thank you for your help in resolving this issue. Sincerely,  [redacted]Quality Control and Compliance DirectorRevSolve, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My issue is not w/ [redacted].  There is NO dispute I owe (or at least DID owe) the hospital the $2000 plus amount remaining on my bill.  MY ISSUE IS W/YOU.  I requested in two letters that you validate and verify that [redacted] is indeed your client and that you were working on THEIR behalf. I believe this is NOT the case.  I believe that you are a 3rd party collection agency that has no real standing in law, and you are working for your own interests and not the interests of the hospital.  I further believe you purchased the "debt" from [redacted] (for pennies on the dollar) and are now lying and misrepresenting your relationship with the hospital.  I believe the hospital wrote off this real debt as "BAD DEBT" and according to law, this is a debt which is un-collectable.  [redacted] wrote off this debt as "Bad Debt" and then claimed this "bad debt" on their deductions for Tax purposes.  This is why I cannot pay them and they WILL NOT accept payment from me.  I called two times and asked.  For them to accept payment would be tax fraud.   I believe that is where your company comes in and buys these "bad Debt" items.  At that point you contact the former patients and lie and misrepresent yourselves.  Making the former patients believe you are acting for the hospital ([redacted]) when you are actually illegally acting for your own benefit and gain. Former CSB,  the more people read this, the more people are gonna look into the law and see what's going on.  I am willing to pay you if you can prove to me that [redacted] is your Bona Fide client.  If you can't... I am willing to pay you what you paid [redacted] for my "bad debt".  You and I both know how that can be proved.  That way you are made whole.  After that is done, I'd fully expect you to remove this stain on my credit report.        Regards,[redacted]

I received a call from an extremely rude agent. He would not tell me what the call was in regards to and continued to be out of line in all of his communication. I would not confirm my personal information with him because he refused to tell me what he was calling in regards to.

The representative was unacceptable and I will not tolerate being treated in this manner.

Thank you for your correspondence. Please know that our company is committed to addressing concerns raised by consumers through the [redacted] and we look forward to having an opportunity to address this matter. Due to the privacy requirements of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible purposes under which our company may release protected health information, we will require a release from the consumer initiating this complaint in order to discuss it with the [redacted]. Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.[redacted],[redacted]. formerly doing business as Collection Service Bureau, Inc. All future communications regarding this account will be in [redacted] name. Thank you for your help in resolving this issue.

Raquel called, asked about my name and address...I've remarried and haven't loved there in about 10 years...and of course I didn't provide that information, and my number wasn't even this number back them. She was rude and so I blocked her. So I did a trace on the call and it's a medical collection company with Scottsdale Health care and I didn't even go there when I lived at the last known address with their company..I went to Tempe St. Luke.

The supervisor was absolutely rude, pushed for personal details regarding my family and then threatened to lie to the credit bureau regarding my willingness to pay. A medical bill was sent to the wrong address and obviously, it was never received by me. Now that I received a call from collections, I am absolutely willing to pay and made this clear. But the management continued to push for personal family details and threatened to lie the credit bureau about my willingness to pay. IF LOOKING FOR A COLLECTION AGENCY DO NOT USE THIS COMPANY.

We are in receipt of your letter dated June 18, 20 15, in which Mr. [redacted] indicates he is not satisfied with our previous attempts to address his complaint to the Revdex.com. While [redacted], Inc. is fully committed to resolving consumer complaints, we are unable to respond to each of Mr. [redacted]'s individual demands.[redacted] did not mail any letter to Mr. [redacted] by certified mail and therefore has no proof from the post office that it mailed a letter to Mr. [redacted]. Nonetheless, our records indicate that we mailed the letter as noted in on our initial response to Mr. [redacted]'s complaint.  Similarly, our records indicate we placed phone calls to Mr. [redacted]'s as previously indicated. We stand by both of these assertions.Based on the records we have previously provided to Mr. [redacted], our client believes Mr. [redacted] has an outstanding balance for services provided to him. Credit reporting is proper under these circumstances. However, as a courtesy to Mr. [redacted] and in an effort to bring this matter to an amicable resolution, we will agree to delete [redacted]'s tradeline from Mr. [redacted]'s credit report upon receipt of payment in full.Payment in full of $719.71 may be mailed to: [redacted]Mr. [redacted] may contact me directly on my cell phone at ###-###-####, or by email at [redacted]  if he has any questions or comments.Sincerely,[redacted]General Council

Thank you for your correspondence.  Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.

Due to the privacy requirements of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible purposes under which our company may release protected health information , we will require a release from the consumer initiating this complaint in order to discuss it with the Revdex.com.

Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.Thank you for your help in resolving this issue. 

Sincerely,[redacted]

Thank you for your correspondence.  Please know that our company is committed to addressing concerns raised by consumers through the Revdex.com and we look forward to having an opportunity to address this matter.Due to the privacy requirements  of the Health Insurance...

Portability and Accountability Act (HIPAA) that governs permissible  purposes under which our company may release protected health information,  we will require a release from the consumer  initiating this complaint in order to discuss it with the Revdex.com.Enclosed with this letter, please find a HIPAA Authorization for Release of Health Information which needs to be filled out by the consumer and returned to our office. Upon receipt of the completed form, we will respond accordingly.RevSolve, Inc. formerly doing business as Collection Service Bureau, Inc. All future communications  regarding  this account will be in RevSolve's name.Thank you for your help in resolving this issue.

Revsolve has been giving me the run around for months. I spoke with one fairly rude representative who set my account up, then got a call a monah later to have it set up again and all the rep could tell me was "apparently they did NOT set it up." Then I called to have the payment date moved, and the representative kept insulting me by asking if I even had mo eyes when I set the account up, and q would I set it for that date if I didn't have money, and no I couldn't change it because I needed to have the money. I told him I lost my job and my husband was our only income right now, and he kept asking why I would set it up the way I did if I new I didn't have a job. So rude, incredibly insensitive, terrible customer service.

We have received Mr. [redacted] latest response, dated January 9, 2015. We can confirm that [redacted] is our client and we are not debt buyers. We cannot respond to his assumptions on tax laws; however we can confirm that [redacted] is assigned to this account (#[redacted]) to us on January 11, 2013, the account balance has been validated and remains outstanding. We will consider this confirmation as the resoltuion Mr. [redacted] requested in this recent letter and consider this matter closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Iam working with [redacted] hospital patient relations supervisor melody and gail Ii will contact by next week, everything will be on hold because Ii have devastating news my sister had a stroke Ii will contact [redacted] billing dept by next week...............................................................................⇄ />
Regards,