I have reviewed and researched the membership account in questionI have found that the member opted for our All Access plan for $monthly with an Annual Fee $to bill every March 17thI have no request, or inquiry to our club nor the billing department in regards to terminationIf member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membershipAs of today the membership agreement is actively billing $every 2nd of the month per her agreementIf she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billingThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Billing IssuesI have tried cancelling my card on my sisters account and have been unsuccessfulI paid for my sisters membership time and every since they have been charging my card monthlyI have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about todayI can't go in cause I live hours away from the gymMy sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstancesI am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only paymentI work days a week and I work jobs therefore I have little to no time to be calling over and over againToday I had to take a lunch break to call but stilll luck with the cancellationAnother issue I would like to add is that my sisters plan was set up for $a mth and yearly due and/or activation was paid at the start date for the year and the last mths they have charged MY CARD mind you $a mthfor the past mthsI want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversationIf I have to write a review every month I will until this situation is resolvedI will never and have never stepped foot into any Flex Fit gymsThis experience has been overwhelming and very stressful considering that I am not even a member to their facilitiesI will not let this go until my $is reimbursedMy card alone has been charged $in mths time when it should of been $seeing how it was supposed to be charged only one timeA difference of $this doesn't include the amount of money my sister had already paid in personThe membership has never been used and I am asking for my $back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amountI hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further actionSincerely , Veronica P [redacted]
Mrs [redacted] , We understand your concerns and apologize for any miscommunication on our companies endOn behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual FeesBut upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual feesWe would not be able to refund invoices that are under a chargeback reviewHowever, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in questionYours in Fitness, [redacted]
GoodAfternoon,I have reviewed the membership account for [redacted] , Round Rock, TXI have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April - currentOur records indicatethat the Revdex.com complaint is the only notification of terminationrequest that the club has receivedWith that being said there hasbeen a refund processed on 9/9/in the amount of $for June,July, August & September duesThe membership is reflecting a"terminated" statusI havealso attached a membership agreement template so you can review thetermination policy, paragraph #We do require a day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for itWe do receivewritten notification through certified mail typically from member'swho move out of state or out of the cityIt is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretionWe will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policyWeapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the refund, however it is sad to see that it had to come to this before they were willing to do anything Regards, [redacted]
Do yourself a favor and find another gymI went in to cancel my son's membership and was assured that I would only have to pay that months fee of $Then a week later I see a charge on my credit card of $When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membershipI asked more questions and they said they would have the main office call me back...they did not call me backI called again and was told someone would call me back...finally days later I get a call backThe lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly feeI believe that is typically called extortionI will pay to be able to wash my hands of them foreverI recommend anyone that reads this to avoid them
Complaint: [redacted] I am rejecting this response because: [redacted] - As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceledMy son's was canceled in April and mine in MayI'm sorry that you find it hard to believe that your staff would be rude, but it happenedAnd it happens often - read the comments on Yelp, Facebook, Twitter, and your websiteI am not the only one complaining about your billing practices or lack of professionalismI have made several phones calls and requested return phone callsOnly when I gave you a poor review on your website did you find it necessary to call me backI am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my ownI will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, pleaseIn addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals" I did not appreciate this comment and it was not very "professional" Regards, [redacted]
I did speak to the manager at the Cedar Park location, he is refunding *** the processing fee of $Please allow 5-business days for the refund to reflect on her accountGM has also notified member's of processing fee, reflected on agreementsThank you, have a great New
Year!Sincerely,
***
GM Flex Fit Gym 24/*** ***
Complaint: ***
I am rejecting this response because: I received a bill in the middle of NovemberI called first of December questioning and then was told I owe for monthsI asked to be taken off and close membership in which I was told no as you will not do that with an outstanding balanceI then asked for a copy of contact to be mailed to meNow a month later you send me a copySo now I'm willing to bet you are going to try and charge me months now? After reading contact I will agree to pay month of November, but I tried to resolve issues with no responsesSend me a final bill and acknowledge membership is terminated.
Regards,*** *** I contacted you the first week of December saying I wanted to quite then and be taken off programYou told me that I couldn't since I had an out standing balance and in fact now owe for monthsI specifically asked you for a copy of the contact mailed to meIt had taken over a month and finely get it and now I am guessing you are also going to charge me for months now as wellI wad also told by the owner (via yelp) that your gym don't do contacts, so which is it? After finally getting a copy of it I will agree to pay for month of November but I tried to be taken off first of DecemberMail me a final bill and acknowledge that I no longer have anything to do with you
Dear *** ***,
On behalf of Flex Fit Gym 24/7, I apologize for any miscommunication on our behalfUpon further review of your membership account, I have processed a total refund of $($for monthly dues billed December 2, and $
for your Annual Fee billed November 17, 2016). It is my understanding that you have submitted a chargeback request through your bank for the $January monthly chargesI will not dispute that request which will allow the reimbursement of that charge as well. I will terminate your membership effective immediately and waive the processing fee of $I have included a copy of your agreement on file for your reviewWe wish you well in all of your fitness endeavors. Sincerely,
*** ***
Tell us why here...They had a contract with there former Fitness fitness facility in which they signed a contract and on line it clearly states that there contract is transferrableWhen fitness closed down they transferred all of there members to Flex Fit Gym 24-in
cedar park texas in accordance with the members contractFlex Fit gym 24-cedar park did accept these agreements as a courtesy to the fitness organization and there members to give them a place to workout since fitness shut down on themFitness did send letters and ohone calls were made to members according to the executives of that organizationAlso, there were signs posted at the facilty to contact fitness by email or phone for any refunds or cancellationsIn addition we gave Fitness members all of october for free as a courtesy and time to be able to cancel there contract or continue on in accordance with current contract that was in place with former Fitness 19. Fitness provided us a copy of that letter that was sent out to all there members as well at that timeNow, if members information was inaccurate or out of date on there system at time of closure then obviously they might not have recieved a letter or phone call. I would advise them to follow up with fitness 19 through Revdex.com as well We want to help resolve there membership so what would they like us to do?
Dear Revdex.com,
Mrs. *** signed up with us on February 6, 2016, during a promotional sign up for $downHer first billing was scheduled for 3/2/for $for both membershipsOn 3/1/16, our
customer service department received a call inquiring about cancellation from *** ***, the gentlemen who agreed to pay for these membershipsThey came in on 3/1/to submit their day notice of terminationSince this notice is their day notice, they were still responsible to pay the scheduled billing on 3/2/We billed as scheduled per the agreement terms and those charges came back declined and on 6/30/our office was notified of a "chargeback" for the $on 3/2/for both membershipsPer the terms of the agreement the member's accounts were charged an NSF fee in the amount of $for both declines that were scheduled for 3/2/On 6/30/16, the accounts assessed a charge back fee of $In the event of a chargeback dispute because it breaks the terms of agreement, the cancellation does not process due to a balance on the accountsThe member was aware of the charges and I can void one NSF fee of $to help her with the balance but she would need to pay the remaining balance in order to process the termination requested on 3/1/16.
Sincerely,
*** ***
***,
Verdana,sans-serif">I have researched and reviewed both membership accounts/agreementsMember stated that her son came in on April 15, 2016 after staff had left work for the day; we close at 7:30pm on FridayYes, once staff has gone home for the day and closed the facility, you are no longer able to submit cancellation, unless it was by certified mail and the post marked date reflects on or before the 15th of the monthHe would still responsible for May monthly billings and his Annual fee was scheduled for May 17, 2016, same as ***'s Annual fee billingThese are valid and agreed upon chargesWe are able to provide documentation showing that member was aware of Annual Fee billing dates for both memberships and was also aware of our cancellation policy Now after researching such accounts I will note that *** termination request was rec'd via USPS 5/14/but post marked 5/13/16, both of which are before the 15th of May and she would not be responsible for June 2nd monthly dues, the last month she paid at sign up would actually cover her entire month of June, which is why no billing is required for JuneHowever, her Annual fee date discussed at sign up is 5/17/16, which is a charge she is still responsible for because it falls within her day notification requestI have included the agreement of her acknowledgement of annual fee billing date & termination policyI have also included some notes from the attendant that handled her son's terminationI find it very difficult to believe that a staff member who has been employed with our facility for 8 years would ever speak to a member or individual in such a manner, but I will be discussing the situation and coaching the employee for future purposesWe pride ourselves on professionalism but we do follow the policies set in place by the owners, i.ebilling dates, termination policy, etcThese membership accounts were handled accordingly and we do not see any valid reason to submit such refund requests Yours in Fitness, ***
Hi,
After researching the members account, I found that she had requested a temporary freeze on the membership account between February 2013-June 2013, with billing resuming July 2, This occurred and account billed July 2013-Octover normallyOn November 7,
2013, member requested a downgrade in membership dues from her VIP membership plan of $monthly to a Standard membership plan of $monthlyWe processed this request and the membership billed every 2nd of the month as per the agreement terms for the monthly dues of $a monthThe member's billing information started declining with a Return code of RDECLINED in February 2, 2015, resulting in February 2015-June being declined before the account was sent to PBC collection agencyBetween February 5, - June 1, there was attempts to contact/notify member from the billing department in regards to her accounts delinquencyUnfortunately, the member never submitted documentation to request termination. We do not bill based off usage, it is the member's responsibility as per the agreement terms, to submit written termination notice of membership, that can be submitted at the facility or mailed to the club, we are not on a contract all we require is a day notice of written notification, and a zero balance on file, in order to process the request to cancel membershipUnfortunately, we decline to refund the $70 for her delinquent past due balanceWe apologize for the inconvenience, we did make many attempts to contact you in regards to this account immediately upon the first decline when the balance was only $9.95, however, none of those attempts were reciprocated and the account was turned over to a collection agency to collect the balanceThank You,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business has refunded my $ While I don't appreciate the length they've made me go to get this back,
I am satisfied with this resolution.Thank you
*** & *** ***
I have reviewed and researched the membership account in questionI have found that the member opted for our All Access plan for $monthly with an Annual Fee $to bill every March 17thI have no request, or inquiry to our club nor the billing department in regards to terminationIf
member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membershipAs of today the membership agreement is actively billing $every 2nd of the month per her agreementIf she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billingThank you,
*** ***
Complaint: ***
I am rejecting this response because:
*** -
As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceledMy son's was canceled in April and mine in MayI'm sorry that you find it hard to believe that your staff would be rude, but it happenedAnd it happens often - read the comments on Yelp, Facebook, Twitter, and your websiteI am not the only one complaining about your billing practices or lack of professionalismI have made several phones calls and requested return phone callsOnly when I gave you a poor review on your website did you find it necessary to call me backI am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my ownI will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, pleaseIn addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals" I did not appreciate this comment and it was not very "professional".
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
I have reviewed and researched the membership account in questionI have found that the member opted for our All Access plan for $monthly with an Annual Fee $to bill every March 17thI have no request, or inquiry to our club nor the billing department in regards to terminationIf member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membershipAs of today the membership agreement is actively billing $every 2nd of the month per her agreementIf she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billingThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Billing IssuesI have tried cancelling my card on my sisters account and have been unsuccessfulI paid for my sisters membership time and every since they have been charging my card monthlyI have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about todayI can't go in cause I live hours away from the gymMy sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstancesI am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only paymentI work days a week and I work jobs therefore I have little to no time to be calling over and over againToday I had to take a lunch break to call but stilll luck with the cancellationAnother issue I would like to add is that my sisters plan was set up for $a mth and yearly due and/or activation was paid at the start date for the year and the last mths they have charged MY CARD mind you $a mthfor the past mthsI want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversationIf I have to write a review every month I will until this situation is resolvedI will never and have never stepped foot into any Flex Fit gymsThis experience has been overwhelming and very stressful considering that I am not even a member to their facilitiesI will not let this go until my $is reimbursedMy card alone has been charged $in mths time when it should of been $seeing how it was supposed to be charged only one timeA difference of $this doesn't include the amount of money my sister had already paid in personThe membership has never been used and I am asking for my $back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amountI hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further actionSincerely , Veronica P [redacted]
Mrs [redacted] , We understand your concerns and apologize for any miscommunication on our companies endOn behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual FeesBut upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual feesWe would not be able to refund invoices that are under a chargeback reviewHowever, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in questionYours in Fitness, [redacted]
GoodAfternoon,I have reviewed the membership account for [redacted] , Round Rock, TXI have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April - currentOur records indicatethat the Revdex.com complaint is the only notification of terminationrequest that the club has receivedWith that being said there hasbeen a refund processed on 9/9/in the amount of $for June,July, August & September duesThe membership is reflecting a"terminated" statusI havealso attached a membership agreement template so you can review thetermination policy, paragraph #We do require a day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for itWe do receivewritten notification through certified mail typically from member'swho move out of state or out of the cityIt is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretionWe will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policyWeapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the refund, however it is sad to see that it had to come to this before they were willing to do anything Regards, [redacted]
Do yourself a favor and find another gymI went in to cancel my son's membership and was assured that I would only have to pay that months fee of $Then a week later I see a charge on my credit card of $When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membershipI asked more questions and they said they would have the main office call me back...they did not call me backI called again and was told someone would call me back...finally days later I get a call backThe lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly feeI believe that is typically called extortionI will pay to be able to wash my hands of them foreverI recommend anyone that reads this to avoid them
Complaint: [redacted] I am rejecting this response because: [redacted] - As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceledMy son's was canceled in April and mine in MayI'm sorry that you find it hard to believe that your staff would be rude, but it happenedAnd it happens often - read the comments on Yelp, Facebook, Twitter, and your websiteI am not the only one complaining about your billing practices or lack of professionalismI have made several phones calls and requested return phone callsOnly when I gave you a poor review on your website did you find it necessary to call me backI am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my ownI will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, pleaseIn addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals" I did not appreciate this comment and it was not very "professional" Regards, [redacted]
I did speak to the manager at the Cedar Park location, he is refunding *** the processing fee of $Please allow 5-business days for the refund to reflect on her accountGM has also notified member's of processing fee, reflected on agreementsThank you, have a great New
Year!Sincerely,
***
GM Flex Fit Gym 24/*** ***
Complaint: ***
I am rejecting this response because: I received a bill in the middle of NovemberI called first of December questioning and then was told I owe for monthsI asked to be taken off and close membership in which I was told no as you will not do that with an outstanding balanceI then asked for a copy of contact to be mailed to meNow a month later you send me a copySo now I'm willing to bet you are going to try and charge me months now? After reading contact I will agree to pay month of November, but I tried to resolve issues with no responsesSend me a final bill and acknowledge membership is terminated.
Regards,*** *** I contacted you the first week of December saying I wanted to quite then and be taken off programYou told me that I couldn't since I had an out standing balance and in fact now owe for monthsI specifically asked you for a copy of the contact mailed to meIt had taken over a month and finely get it and now I am guessing you are also going to charge me for months now as wellI wad also told by the owner (via yelp) that your gym don't do contacts, so which is it? After finally getting a copy of it I will agree to pay for month of November but I tried to be taken off first of DecemberMail me a final bill and acknowledge that I no longer have anything to do with you
Dear *** ***,
On behalf of Flex Fit Gym 24/7, I apologize for any miscommunication on our behalfUpon further review of your membership account, I have processed a total refund of $($for monthly dues billed December 2, and $
for your Annual Fee billed November 17, 2016). It is my understanding that you have submitted a chargeback request through your bank for the $January monthly chargesI will not dispute that request which will allow the reimbursement of that charge as well. I will terminate your membership effective immediately and waive the processing fee of $I have included a copy of your agreement on file for your reviewWe wish you well in all of your fitness endeavors. Sincerely,
*** ***
Tell us why here...They had a contract with there former Fitness fitness facility in which they signed a contract and on line it clearly states that there contract is transferrableWhen fitness closed down they transferred all of there members to Flex Fit Gym 24-in
cedar park texas in accordance with the members contractFlex Fit gym 24-cedar park did accept these agreements as a courtesy to the fitness organization and there members to give them a place to workout since fitness shut down on themFitness did send letters and ohone calls were made to members according to the executives of that organizationAlso, there were signs posted at the facilty to contact fitness by email or phone for any refunds or cancellationsIn addition we gave Fitness members all of october for free as a courtesy and time to be able to cancel there contract or continue on in accordance with current contract that was in place with former Fitness 19. Fitness provided us a copy of that letter that was sent out to all there members as well at that timeNow, if members information was inaccurate or out of date on there system at time of closure then obviously they might not have recieved a letter or phone call. I would advise them to follow up with fitness 19 through Revdex.com as well We want to help resolve there membership so what would they like us to do?
Dear Revdex.com,
Mrs. *** signed up with us on February 6, 2016, during a promotional sign up for $downHer first billing was scheduled for 3/2/for $for both membershipsOn 3/1/16, our
customer service department received a call inquiring about cancellation from *** ***, the gentlemen who agreed to pay for these membershipsThey came in on 3/1/to submit their day notice of terminationSince this notice is their day notice, they were still responsible to pay the scheduled billing on 3/2/We billed as scheduled per the agreement terms and those charges came back declined and on 6/30/our office was notified of a "chargeback" for the $on 3/2/for both membershipsPer the terms of the agreement the member's accounts were charged an NSF fee in the amount of $for both declines that were scheduled for 3/2/On 6/30/16, the accounts assessed a charge back fee of $In the event of a chargeback dispute because it breaks the terms of agreement, the cancellation does not process due to a balance on the accountsThe member was aware of the charges and I can void one NSF fee of $to help her with the balance but she would need to pay the remaining balance in order to process the termination requested on 3/1/16.
Sincerely,
*** ***
The request for full credit has been submitted to our billing departmentIt will reflect in your bank account in next 2-daysThank you
***,
Verdana,sans-serif">I have researched and reviewed both membership accounts/agreementsMember stated that her son came in on April 15, 2016 after staff had left work for the day; we close at 7:30pm on FridayYes, once staff has gone home for the day and closed the facility, you are no longer able to submit cancellation, unless it was by certified mail and the post marked date reflects on or before the 15th of the monthHe would still responsible for May monthly billings and his Annual fee was scheduled for May 17, 2016, same as ***'s Annual fee billingThese are valid and agreed upon chargesWe are able to provide documentation showing that member was aware of Annual Fee billing dates for both memberships and was also aware of our cancellation policy Now after researching such accounts I will note that *** termination request was rec'd via USPS 5/14/but post marked 5/13/16, both of which are before the 15th of May and she would not be responsible for June 2nd monthly dues, the last month she paid at sign up would actually cover her entire month of June, which is why no billing is required for JuneHowever, her Annual fee date discussed at sign up is 5/17/16, which is a charge she is still responsible for because it falls within her day notification requestI have included the agreement of her acknowledgement of annual fee billing date & termination policyI have also included some notes from the attendant that handled her son's terminationI find it very difficult to believe that a staff member who has been employed with our facility for 8 years would ever speak to a member or individual in such a manner, but I will be discussing the situation and coaching the employee for future purposesWe pride ourselves on professionalism but we do follow the policies set in place by the owners, i.ebilling dates, termination policy, etcThese membership accounts were handled accordingly and we do not see any valid reason to submit such refund requests Yours in Fitness, ***
Hi,
After researching the members account, I found that she had requested a temporary freeze on the membership account between February 2013-June 2013, with billing resuming July 2, This occurred and account billed July 2013-Octover normallyOn November 7,
2013, member requested a downgrade in membership dues from her VIP membership plan of $monthly to a Standard membership plan of $monthlyWe processed this request and the membership billed every 2nd of the month as per the agreement terms for the monthly dues of $a monthThe member's billing information started declining with a Return code of RDECLINED in February 2, 2015, resulting in February 2015-June being declined before the account was sent to PBC collection agencyBetween February 5, - June 1, there was attempts to contact/notify member from the billing department in regards to her accounts delinquencyUnfortunately, the member never submitted documentation to request termination. We do not bill based off usage, it is the member's responsibility as per the agreement terms, to submit written termination notice of membership, that can be submitted at the facility or mailed to the club, we are not on a contract all we require is a day notice of written notification, and a zero balance on file, in order to process the request to cancel membershipUnfortunately, we decline to refund the $70 for her delinquent past due balanceWe apologize for the inconvenience, we did make many attempts to contact you in regards to this account immediately upon the first decline when the balance was only $9.95, however, none of those attempts were reciprocated and the account was turned over to a collection agency to collect the balanceThank You,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business has refunded my $ While I don't appreciate the length they've made me go to get this back,
I am satisfied with this resolution.Thank you
*** & *** ***
I have reviewed and researched the membership account in questionI have found that the member opted for our All Access plan for $monthly with an Annual Fee $to bill every March 17thI have no request, or inquiry to our club nor the billing department in regards to terminationIf
member has copy of her written requested termination along with said "processing fee", that would help us determine if she is owed a refund and if she should have an actively billing membershipAs of today the membership agreement is actively billing $every 2nd of the month per her agreementIf she does not have proof of her written termination notice, then I advise that she submit her written termination to the facility in order to cease the billingThank you,
*** ***
Complaint: ***
I am rejecting this response because:
*** -
As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceledMy son's was canceled in April and mine in MayI'm sorry that you find it hard to believe that your staff would be rude, but it happenedAnd it happens often - read the comments on Yelp, Facebook, Twitter, and your websiteI am not the only one complaining about your billing practices or lack of professionalismI have made several phones calls and requested return phone callsOnly when I gave you a poor review on your website did you find it necessary to call me backI am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my ownI will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, pleaseIn addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals" I did not appreciate this comment and it was not very "professional".
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***