Hello,
I have researched the membership account informationI can not confirm a termination letter submitted in December The member communication does not reflect any such termination requestI do have the last payment drafted in January 2016, however, member has declined monthly
since January After days of delinquency and multiple failed attempts at contacting member the account is sent to a collection agencyMember is responsible for the balance per membership agreementThank You,
*** ***
Mrs***,
We understand your concerns and apologize for any miscommunication on our companies endOn behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual FeesBut upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual feesWe would not be able to refund invoices that are under a chargeback reviewHowever, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in questionYours in Fitness,
*** ***
***,
We are waiving the cancellation fee in the amount of $for your terminationYour last billing is as scheduled for December 2, 2015, in the amount of $Your last day to use the facility is January 31, If you have any further questions or concerns please notify
the General Manager of your home clubThank you for your patience with this matter. Sincerely,
***
The credit for the outstanding is balance has been issued from our billing dept as of 24th of March (it's up to clients bank to issue asap). This is a month to month agreement that does require written notification signed at gym or certified letter sent to the business days
prior next billing cycleThere is a signed copy of agreement with these details if one needs to be providedThank you
*** *** ***
*** ***
***
Billing IssuesI have tried cancelling my card on my sisters account and have been unsuccessfulI paid for my sisters membership time and every since they have been charging my card monthlyI have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about todayI can't go in cause I live hours away from the gymMy sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstancesI am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only paymentI work days a week and I work jobs therefore I have little to no time to be calling over and over againToday I had to take a lunch break to call but stilll luck with the cancellationAnother issue I would like to add is that my sisters plan was set up for $a mth and yearly due and/or activation was paid at the start date for the year and the last mths they have charged MY CARD mind you $a mthfor the past mthsI want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversationIf I have to write a review every month I will until this situation is resolvedI will never and have never stepped foot into any Flex Fit gymsThis experience has been overwhelming and very stressful considering that I am not even a member to their facilitiesI will not let this go until my $is reimbursedMy card alone has been charged $in mths time when it should of been $seeing how it was supposed to be charged only one timeA difference of $this doesn't include the amount of money my sister had already paid in personThe membership has never been used and I am asking for my $back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amountI hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further actionSincerely ,
Veronica P*** *** *** *** ***
Since this notification the balance of has been removed and client came in and terminated agreement ( a letter back on Oct 2nd of was sent to all Fitness members from Flex Fit and Fitness 19, we apologize if client did not get the original letter)There will be nothing forward from
Flex Fit Gym in regards to a past due balanceThere is also was a copy of original signed agreement with F-that can be provided if necessary, please reach out to us for any questions (see contact info below)Flex Fit Gym,*** *.###-###-#### ***@gmail.com
Hello,
I have researched the account on file and I am unable to find any record of a cancellationI do see that the member started to decline monthly in January and we have attempted to contact him monthly in regards to the membership account and balance, with no luckThere were no
large payments made other than the monthly recurring auto debit of $9.95, prior to the declinesThe balance was placed with PBC collections due to the many failed attempts of communication with memberCan member provide copies of check payments or copy of said termination form?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meI have received the refund, however it is sad to see that it had to come to this before they were willing to do anything...
Regards, *** ***
I talked to the client today *** *** in regards to the termination process and will remove out of the billing system, we will be reimbursing client and clearing up the outstanding issue todayThe client was contacting our 3rd party billing company *** Fitness the last
months instead of Flex Fit Gym- Cedar Park. This was a continuation of services at the same rate from previous company, a signed agreement with Fitness states that the company has the right to sell, transfer or move agreement to another business within a mile location if the company goes out of business or shuts down for any reason (a signed original copy of that document can be picked up at our *** * *** *** address in Cedar Park,TX). Also the client was notified in writing with a letter sent on Oct 2nd (that workout service location had been changed), based on the active address provided on file, client failed to update (an active address) with Fitness or with Flex Fit Gym. Please send a written termination letter or come by our *** ** *** *** address in Cedar Park to complete and finalize the removal processThank you,Flex Fit Team-*** *
Do yourself a favor and find another gymI went in to cancel my son's membership and was assured that I would only have to pay that months fee of $Then a week later I see a charge on my credit card of $When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membershipI asked more questions and they said they would have the main office call me back...they did not call me backI called again and was told someone would call me back...finally days later I get a call backThe lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly feeI believe that is typically called extortionI will pay to be able to wash my hands of them foreverI recommend anyone that reads this to avoid them
I *** *** followed up with *** ** *** twice by phone and left voicemails over the last few daysI will email today but no return call as of yet from Kieu-maiExplained termination procedure, customer froze account for a short period then resumed billing off what is
signed on file. Our business does have a termination procedure based on the agreement the customer signed upon enrollment ( A copy can be provided if needed or customer can provide a copy of hers when she terminated)We do provide a copy of the termination letter upon termination and also forward a copy to the billing departmentWe would love to resolve the charge disputes as soon as possible but customer does need to sign a termination letter and save copy for herself here at the Round Rock Location. To resolve the issue please come by the office to clear up the outstanding issue between 8-4pm Mon-Friday.
Thank you,
Flex Fit Staff
*** ***
***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I have the check copy of the one year they charged me and that they cashed and I told them it was a final payment and they just kept it open I only agreed to pay it because of the fact that they said it would go away after that but nope it just keeps
on going I live over hrs away there is just no way of getting away from people like that it's just bad business in there part
GoodAfternoon,I have reviewed the membership account for ***, Round Rock, TXI have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April - currentOur records indicatethat the
Revdex.com complaint is the only notification of terminationrequest that the club has receivedWith that being said there hasbeen a refund processed on 9/9/in the amount of $for June,July, August & September duesThe membership is reflecting a"terminated" status. I havealso attached a membership agreement template so you can review thetermination policy, paragraph #We do require a day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for itWe do receivewritten notification through certified mail typically from member'swho move out of state or out of the cityIt is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretionWe will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policyWeapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health,*** ***
My husband joined the Flex Fit 24/Gym in Flour Bluff (Corpus Christi), TX When he joined was told could cancel at any - just to be sure was before 15th of month or would be charged for month On Jan 29, my husband went into the Gym turned in his membership tag and canceled this membership We just received a call today from a collection agency that says we were suppose to send formal letter, turn in all items belonging to gym, and that we would be charged a $cancellation fee - This is untrue - They are a scam (rip people off) and I would not recommend anyone join their Gym Will be sending this notice further
Hello,
I have researched the membership account informationI can not confirm a termination letter submitted in December The member communication does not reflect any such termination requestI do have the last payment drafted in January 2016, however, member has declined monthly
since January After days of delinquency and multiple failed attempts at contacting member the account is sent to a collection agencyMember is responsible for the balance per membership agreementThank You,
*** ***
Mrs***,
We understand your concerns and apologize for any miscommunication on our companies endOn behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual FeesBut upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual feesWe would not be able to refund invoices that are under a chargeback reviewHowever, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in questionYours in Fitness,
*** ***
***,
We are waiving the cancellation fee in the amount of $for your terminationYour last billing is as scheduled for December 2, 2015, in the amount of $Your last day to use the facility is January 31, If you have any further questions or concerns please notify
the General Manager of your home clubThank you for your patience with this matter. Sincerely,
***
The credit for the outstanding is balance has been issued from our billing dept as of 24th of March (it's up to clients bank to issue asap). This is a month to month agreement that does require written notification signed at gym or certified letter sent to the business days
prior next billing cycleThere is a signed copy of agreement with these details if one needs to be providedThank you
*** *** ***
*** ***
***
Billing IssuesI have tried cancelling my card on my sisters account and have been unsuccessfulI paid for my sisters membership time and every since they have been charging my card monthlyI have called several times to dispute it but they said I have to go into the gym or send a certified letter which I was just told about todayI can't go in cause I live hours away from the gymMy sister is unable to go due to taking care of my mother who is ill not to mention she has never even been to the gym due to those circumstancesI am very upset that my card has been charged monthly without my approval except for the ONE time and solely for that one and only paymentI work days a week and I work jobs therefore I have little to no time to be calling over and over againToday I had to take a lunch break to call but stilll luck with the cancellationAnother issue I would like to add is that my sisters plan was set up for $a mth and yearly due and/or activation was paid at the start date for the year and the last mths they have charged MY CARD mind you $a mthfor the past mthsI want my money reimbursed for the two mths that I have been calling but seeing how I can barely get a hold of anyone and when and if I do it's a dead end conversationIf I have to write a review every month I will until this situation is resolvedI will never and have never stepped foot into any Flex Fit gymsThis experience has been overwhelming and very stressful considering that I am not even a member to their facilitiesI will not let this go until my $is reimbursedMy card alone has been charged $in mths time when it should of been $seeing how it was supposed to be charged only one timeA difference of $this doesn't include the amount of money my sister had already paid in personThe membership has never been used and I am asking for my $back I would say that I am letting them off easy but regardless I don't see them even reimbursing me that amountI hope that this complaint goes a long way cause I will be documenting it with my own paperwork in the event I have to take further actionSincerely ,
Veronica P*** *** *** *** ***
Since this notification the balance of has been removed and client came in and terminated agreement ( a letter back on Oct 2nd of was sent to all Fitness members from Flex Fit and Fitness 19, we apologize if client did not get the original letter)There will be nothing forward from
Flex Fit Gym in regards to a past due balanceThere is also was a copy of original signed agreement with F-that can be provided if necessary, please reach out to us for any questions (see contact info below)Flex Fit Gym,*** *.###-###-#### ***@gmail.com
Hello,
I have researched the account on file and I am unable to find any record of a cancellationI do see that the member started to decline monthly in January and we have attempted to contact him monthly in regards to the membership account and balance, with no luckThere were no
large payments made other than the monthly recurring auto debit of $9.95, prior to the declinesThe balance was placed with PBC collections due to the many failed attempts of communication with memberCan member provide copies of check payments or copy of said termination form?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meI have received the refund, however it is sad to see that it had to come to this before they were willing to do anything...
Regards, *** ***
I talked to the client today *** *** in regards to the termination process and will remove out of the billing system, we will be reimbursing client and clearing up the outstanding issue todayThe client was contacting our 3rd party billing company *** Fitness the last
months instead of Flex Fit Gym- Cedar Park. This was a continuation of services at the same rate from previous company, a signed agreement with Fitness states that the company has the right to sell, transfer or move agreement to another business within a mile location if the company goes out of business or shuts down for any reason (a signed original copy of that document can be picked up at our *** * *** *** address in Cedar Park,TX). Also the client was notified in writing with a letter sent on Oct 2nd (that workout service location had been changed), based on the active address provided on file, client failed to update (an active address) with Fitness or with Flex Fit Gym. Please send a written termination letter or come by our *** ** *** *** address in Cedar Park to complete and finalize the removal processThank you,Flex Fit Team-*** *
Do yourself a favor and find another gymI went in to cancel my son's membership and was assured that I would only have to pay that months fee of $Then a week later I see a charge on my credit card of $When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membershipI asked more questions and they said they would have the main office call me back...they did not call me backI called again and was told someone would call me back...finally days later I get a call backThe lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly feeI believe that is typically called extortionI will pay to be able to wash my hands of them foreverI recommend anyone that reads this to avoid them
I *** *** followed up with *** ** *** twice by phone and left voicemails over the last few daysI will email today but no return call as of yet from Kieu-maiExplained termination procedure, customer froze account for a short period then resumed billing off what is
signed on file. Our business does have a termination procedure based on the agreement the customer signed upon enrollment ( A copy can be provided if needed or customer can provide a copy of hers when she terminated)We do provide a copy of the termination letter upon termination and also forward a copy to the billing departmentWe would love to resolve the charge disputes as soon as possible but customer does need to sign a termination letter and save copy for herself here at the Round Rock Location. To resolve the issue please come by the office to clear up the outstanding issue between 8-4pm Mon-Friday.
Thank you,
Flex Fit Staff
*** ***
***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I have the check copy of the one year they charged me and that they cashed and I told them it was a final payment and they just kept it open I only agreed to pay it because of the fact that they said it would go away after that but nope it just keeps
on going I live over hrs away there is just no way of getting away from people like that it's just bad business in there part
GoodAfternoon,I have reviewed the membership account for ***, Round Rock, TXI have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April - currentOur records indicatethat the
Revdex.com complaint is the only notification of terminationrequest that the club has receivedWith that being said there hasbeen a refund processed on 9/9/in the amount of $for June,July, August & September duesThe membership is reflecting a"terminated" status. I havealso attached a membership agreement template so you can review thetermination policy, paragraph #We do require a day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for itWe do receivewritten notification through certified mail typically from member'swho move out of state or out of the cityIt is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretionWe will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policyWeapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health,*** ***
My husband joined the Flex Fit 24/Gym in Flour Bluff (Corpus Christi), TX When he joined was told could cancel at any - just to be sure was before 15th of month or would be charged for month On Jan 29, my husband went into the Gym turned in his membership tag and canceled this membership We just received a call today from a collection agency that says we were suppose to send formal letter, turn in all items belonging to gym, and that we would be charged a $cancellation fee - This is untrue - They are a scam (rip people off) and I would not recommend anyone join their Gym Will be sending this notice further