RI Retirement Planners

Hello,The vendor has a zero balance. We made two payments to this vendor in the amounts of $500 on 11/**/16 and $954.20 on 11/**/16. The account is now closed.Thanks,[redacted]

We are very sorry for the delays. Our Partner in charge of shipping had customs and warhouse delays. The item should be going out this week. We will expedite if possible and supply tracking ASAP. Sorry again. Cheers, -Drew

Hello, UrbanDaddy paid the open balance on the [redacted] account and it is now at zero balance. Please find final payment stub attached. Thanks,Mallory

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I will return the piece, but Revdex.com should be aware that I took time from my day to take the piece to two jewelry stores in NYC over the weekend and both quickly verified that there was no way the piece was 3 carats. Additionally, one of them questioned whether or not it was even a black diamond and suggested instead that it is a moissanite. This piece was originally meant to be a Christmas gift and the vendor's inability to resolve simple customer service issues led me to have to scramble for a last minute gift to replace the one I purchased online and then go through these steps to report it when it should have been quickly taken care of before the holiday. I am requesting a postage paid means of sending the piece back. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, while I do accept the partial refund offered - I would like to emphasize that I do not agree with many false statements in the response, some of which contradict previous written responses from the Company.  I am satisfied for the Company to issue me a refund and close this matter.
Sincerely,
[redacted]

UrbanDaddy
is a marketplace of sale. We do not hold or ship inventory. Our partners do
this. In this case out partner Jared L[redacted] shipped the item to the address
provided and tracking showed delivered. Per our contract we paid Jared L[redacted] on
delivery to the...

address
provided, [redacted].
Jared L[redacted] refuses to refund any shipments that have successful delivery. Even
though we won't be able to be recouped for our payment, we are offering to make
a one-time exception. The refund should post in 3-5 business days.

We have spoken to the customer they told us:"This item was not as described and is much cheaper looking than expected and didn't even include Jellyfish. Please process this as FULL refund asap." The full transcript is attached. The refund policy is stated on our website and is: "Jellyfish...

Art will accept returns and exchanges within 30 days of purchase. Only unused tanks can be returned for a refund. A 15% restocking fee will be charged for returned items.Return shipping is not included.Live jellyfish are final sale."We provided all return instructions to customer. I wish we could priovide a return shipping label, but since there was no damage to the item, we have to follow our partners return policy. The customer has to send back at their cost, and there is a 15% restocking fee. I am very sorry the customer doesn't like the item, but it is as described. Here is the description:"It comes equipped with remote-controlled, color-changing LEDs. You’ll also receive an essential starter kit with everything you need to maintain the aquarium, along with a six-month supply of jellyfish food. The tank measures 7 by 13.5 by 14.5 inches and has a capacity of 2.5 gallons." The jellyfish were not in the original shipment as they are live animals. Our website indicated, "Live jellyfish will ship once your dry tank is set up. Please see the instructions in your dry tank box to redeem your jellyfish."The customer has sent back the tank and we will refund them, less the restocking fee, once the item has been confirmed as received by our partner. Here is the return tracking number, [redacted]. ([redacted])

The description of this item states that this is a canvas print of Banksy’s Panda with Guns. This item is made by iCanvas, and a link to the vendor’s site is also provided on the item’s product page. It was being offered through UrbanDaddy Perks at a discounted rate. This item is final sale, as...

specified on the product page.

We are no longer able to fufill this order and have issued a refund.    Cheers,    -Drew

Hello, UrbanDaddy has paid the balance for this promotion and the account is now closed. See attached pay stub for final payment on the account of [redacted]. Thanks,Mallory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
there is no direct proof or evidence that contradicts the non-authenticity of the item as detailed in the third party authentication report that I have shared with Revdex.com. There is only a total denial of the non-authenticity of the item by the merchant UrbanDaddy and baseless allegations that I, the consumer, am trying to scam them when in fact they have scammed me. They reiterate their claim that their supplier(s) are reputable and that the item is authentic but they did NOT provide any proof of this claim. They also advertise on their website as well as in communication that they stand by the authenticity of their merchandise - so then if they do, then they should at least at the very least prove to me that what I received is authentic. But they have shown me NOTHING except the claim that their supplier is reliable and they have the gall to insinuate that the customer is scamming them. Also as an alternative and in direct contradiction to their claim that I am scamming them, the fake Prada bag that I received from them is intact and has never been used not even once. I am able to ship this back to them upon full refund of $1260. Sale of counterfeit merchandise is unlawful, and this is why their normal return periods should not apply. I refuse to play for this item because as far as I am concerned I know it is counterfeit. Their claim regarding the chargeback is baseless; as I briefly mentioned my chargeback did not succeed due to a technicality - it took me a while to receive the statement of non-authenticity, I brought it around to two different Prada retail stores, but they refuse to authenticate Prada items bought outside of their retail stores. Perhaps if they are so confident about the authenticity of this item they can provide me tangible proof i.e. a statement from Prada certifying that their Prada bags are authentic.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] emailed us on 7/**, as per the attachment we repsonded in 15 minutes. We are a market place for sale.s We work with partners who ship items. Our Partner made a mistake and didn't ship one of the shirts. We were unaware of the issue as the vendor never let us know. We have been contacting the...

vendor to get them to ship another shirt. We expressed this via email to [redacted] on 7/** and 7/**. As of 7/** our Partner hasn't responded. However since [redacted] said, "I will take this to the Revdex.com and social media if this does not get resolved today." we refunded him for the item in question. The refund was for the one shirt and shipping. $58.99. We were trying to get his his shirt, but I understand his patience has run out. Please see the refund attached as well. Have a great day. -Drew

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The item was absolutely not as described.  It was purposely misleading and no consumer should be responsible for any fees associated with false advertising.   This was an item being marketed as a $500-600 aquarium on sale for the bargain price of 380.  What arrived at my house was an embarrassing plastic fish tank that looked NOTHING like the photo on the website.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am very sorry you are unhappy. We always do our best to adequately represent out products. We only use images and information we receive from our partner. Here is their website, the images and information are the same, [redacted]. The price on their site is $540.