Richard Catena Auto Wholesalers, Inc.

Complaint: ***
I am rejecting this response because:
I received the plates and registration finally after over two monthsThere was no need for this delay except for the incompetence of the office personnel and lack of communication from themThe disregard for customer service and lack of care is the reason I will not return to this dealerI have displayed my disdain and lack of confidence in this dealer on their *** page as well as contacted numerous others that have received the same serviceHow does this dealer with so many complaints still stay in business?
Regards,
*** ***

I purchased a bmw 750ix months ago since 1st day I had problems with vehicle wheel fell off as I was driving because they had sold me car with replica wheels which were damaged and caused wheel to snap off causing damage to fender,bumper, and wheel hubs So when car was brought to dealer they said transfer case, front suspension and ton of other problems on carRCATENA stated they brought my car to dealer and fixed all problems and put New BMW wheels on from BMW but again I was fooled they put another set of replica wheels, changed brakes and changed rotorWell after not having my car weeks and temporary plate expired weeks I finally get my plates and drive car BTW auto body shop was in union city in a dirt driveway with no paint or bake booths they sprayed in driveway so I took my car out of there after a week I thought wow they fixed my car unail driving on rt with my 8yr old son n 3yr old daughter and guess what wheels comes loose again causing me to loose control but thank God I get to shoulder and wheel had came loose with only lug on I have it towed to dealer where they now see that wrong lugs were put on and are too short and wheels are again replicas not originalsAlso no e of the previous work was repaired and was still damagedSo I call dealership and ask for owner but some guy answers at old me I can't speak to owner n hes the manager and told me u had car months we fixed what we had to goodbyeAll I know is I can't believe these guys are in business

We spoke with Mr*** earlier today and this issue has been resolved with the customerWe are sending the title and a check for $(fedex tracking number: 7***54)We request that this complaint be closedIf you have any other questions you can contact *** *** at ###-###-####

Business Response to a Complaint
Complaint ID#:
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Company Name: RICHARD CATENA AUTO WHOLESALERS
Company Contact: LAUREN
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: At the time of purchase, sales tax was not collected because Ms*** planned on registering the vehicle herselfWe would have only collected the sales tax if we were doing the motor vehicle work for herOn the retail buyer’s order the sales tax states N/AShe was required to pay sales tax at motor vehicle at the time of registrationAn form was completed but this form does not require a signature from the customer

*** *** purchased this vehicle on 6/21/Before shetook delivery of the vehicle we went above and beyond to do some minor repairson the vehicle that have no relation to the current problem they are havingWerepaired a rear parking sensor for the rear parking aid, we
replaced the navigationunit, and we also replaced a coolant thermostat all at our cost, not thecustomers. The delay with delivery waswaiting for the navigation unit to come inThis was a special order part andtook some time to get inThe customer was offered the option to purchase an extendedwarranty for the vehicle that was refused by the clientWe did give them, atno cost, a month powertrain warrantyThe client did come back a few weeks later with a brakeissueI looked at the vehicle and then did some research for them and foundthat BMW had a service bulletin on the problem that they were having and thatBMW would fix that for themI assume that was resolved, because I never heardback from themThe customer calls me almost months later to tell me thatthe engine is no good and wants to know what I’m going to doI informed thecustomer that the vehicle was sold “AS IS” and they refused the extendedwarrantyI asked them at what point are we no longer responsible for theircarI also informed them that it is their responsibility to maintain thevehicle and perform maintenance as per the manufacturer’s recommendationsThe customer then made accusations that we sold them a “Lemon”. I informed them that we went over thisvehicle before they took possession of it and the vehicle was is in greatrunning condition and had no problems at the time of deliveryUnfortunately Ican’t see into the future and tell you what potential problems you will have,so that is why we offer extended warranties

Unfortunately we were not aware that this vehicle was previously in an accident and we do not have a service departmentThere was no indication that it had been in an accident and there was no accident reported to carfaxAs Peter
explained to you, the leaking could have occurred due to clogged lines in the sunroofThis problem can occur after winterThe problem had not occurred until more than months after the purchase of the vehicle All of our vehicles are sold and we can provide documentation of the signed disclosures

The vehicle purchased does have navigationThe salesperson has been in touch with the customer and walked her through how to use itOhio DMV is a step processWe
completed the first step in titling the vehicle, however; we were unable to complete the second step because the customer had already been issued plates from DMVWe will reimburse the customer for the motor vehicle expenses that we collected

Complaint: ***
I am rejecting this response because:
Being in the car industry, this dealership should be able to tell by looking at a vehicle whether or not it has been damaged previously, despite having clean paperwork. It is an embarrassment to their company that they are claiming to not be skilled in this area, knowing that consumers are relying on their “expertise” Maybe they are just content to continue deceiving consumers The dealership does have a maintenance department, of which, worked on my vehicle before handing it over to me so their claims of not having a service department are inaccurate as well. The staff person that did the work on my vehicle (removing blackened windows and repairing headlights) should have been able to tell that the vehicle had been damaged. Another blaring indicator that the vehicle had been in an accident and repaired is noted by the lack of VIN sticker on the driver’s side door. Clearly the door had been replaced at some time. I also did take the vehicle to a 2nd qualified repair shop and they did clear the sunroof lines so that is not the issue. And since the molding on the top of the vehicle has been double sided taped down, the repair shop seems to think that there is a crack in the top of the door that came from this accident that occurred before my purchase, which is causing the leak I will continue to alert all consumers via word of mouth, social media and local news outlets that this dealership deceives its consumers and is content with selling damaged goods. Since I did find paperwork from the previous owner’s insurance company in the glove compartment detailing how to submit a claim on this damaged vehicle, Catena Autos should be ashamed of itself. I did notify them that this paperwork does exist and in fact proves that the car had been damaged and they choose to ignore it and not put the best interest of the consumer first.
Regards,
*** ***

BEWARE! Do not waste your time with the clowns they have running this dealership.
I made a offer through the website and received a email reply from John Papas and it read "Sold It's Yours" along with information for me to wire the money. I called twice and sat on hold for over 5 mins each time.I then sent a email stating to give me a call. I called again on Monday and sent a email and still no reply. Finally I received a reply from John about 4 days later. I told him when I may possibly be up depending on the weather. My wife happened to be in the area on the QT and went by to look at the truck and spoke with Chris,were arrangements were made and to purchase the vehicle. We arrived and sat down with Chris were he put paperwork in front of me and was written up with full asking price they had listed and not what was agreed upon by John and myself. I brought this to Chris attention and he told me that offer/price was ONLY good for that day,furthermore to find out later as I was letting Chris now how I felt John was sitting 5 feet away at his desk and never said a word. I asked to speak with a manager and that never happened as I stood out in the cold waiting.Chris Returned and stated "nothing we can do for you" as he got into the truck and pulled away. I sent a email to Chris asking for a call from the manager no reply or call back. (John Papas sales manager).

They all need to take a few classes from his brother Ray Catena on how to run a first glass establishment.

purchased a vehicle from Joe Baker who is not an employee
of Richard Catena Auto Wholesalers*** *** got her plates as soon as I was notified about the situation
We also reimbursed her $for tires and $for an oil change
We also gave her a refund check of $for the difference in the charge of the motor vehicle
Thank you

Rip off Report !!!! This dealership should be shut down they sold me a lemon and I have had nothing g but problems also 1st problem still not resolved n has been to dealership over timesCalled rcatena to try to work out a trade for new vehicle but manager very rude n told me it's my problem so now it's my lawyers turn

Mr. [redacted] purchased a 2009 Porsche Cayenne from Richard Catena Auto Wholesalers in February. After having sent the paperwork to Washington, DC to obtain plates on his behalf it was brought to our attention that we needed extra paperwork from Mr. [redacted] because he had obtained his own financing for...

the vehicle. Mr. [redacted] was notified and as soon as we received the required documentation, it was forwarded to motor vehicle. The plates were completed as of 4/14/17, so there must have been a miscommunication with motor vehicle on the April 19th. As soon as we received the plates we sent them overnight via fed ex (tracking number: [redacted]).

Revdex.com:The dealership has made no attempt to contact me and has my address to send any reimbursement for repairs to the car. Furthermore, I was not allowed to test drive the car out of the parking lot per [redacted], so that I couldn't see the brakes were bad with speed bumps and pot holes. The car couldn't get ovefive miles per hour and I couldnt tell there were no brakes at that low of speed. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] Auto Wholesalers, Inc. uses Carfax as an indicator of issues with vehicles. There was no indication that there was an issue with this vehicle. We ran a Carfax on this vehicle today and there is still no indication of an issue on Carfax. If you feel that Carfax has misrepresented this vehicle that would be something that would have to be discussed with them directly. We do not have a maintenance department at our dealership; we subcontract our work to various vendors. We could provide you proof that the removal of the tints and the repair of the headlight were subcontracted out as well. Once again this issue began about 10 months after the vehicle was purchased.

Revdex.com:
The dealership has made no attempt to contact me and has my address to send any reimbursement for repairs to the car. Furthermore, I was not allowed to test drive the car out of the parking lot per [redacted], so that I couldn't see the brakes were bad with speed bumps and pot holes. The car couldn't get ovefive miles per hour and I couldnt tell there were no brakes at that low of speed. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Not once in our numerous conversations did they even offer a rental car. The only offers I received were: 1.) return the car, 2.) wait up to two months for the correct paperwork or 3.) accept the car as is and receive some compensation. I went with 3.) as I needed a second car for my son and I to drive to work. Richard Catena Auto Wholesalers now wants me to sign a document that states: " relinquish any current or future claims in regards to the purchase of ____________________". They are now blaming the issue on a clerical error on the title that states 70,001 miles on the car instead of 51,608. I would think you should check the title of the vehicle before you sell it as well as have it in your possession. The lying and coercion of this company is amazing as well as unethical. James states I can't receive my plates and registration until they received the signed document. In my dealings with this company I will not sign the document until I have possession of the plates/registration and check for $1500 as they have zero creditability.
Regards,
[redacted]

Absolutely the worst place when it comes to paperwork or customer service. The temporary plates on the car we bought expired and we're still trying to chase someone down to get our plates. You're gonna get the " oh he's in the other building" or " I don't handle that, you have to speak to someone else ( who isn't available and never calls you back). They might know how to sell, but don't rely on them to get your paperwork straight or on time.

Mr. [redacted] was aware of what paperwork he needed when he picked up the vehicle.  We waited three weeks for him to send the proper documentation with no success. Mr. [redacted] decided to pay for the vehicle with a certified bank check. Upon...

receipt of payment we began processing his motor vehicle paperwork. He has the plates and the registration in his possession. The title is currently at NJ Car and we should receive it on Thursday November 6th. As soon as we receive the title we will overnight it to him. Please notify us when you have received this paperwork. If you have any questions, you can contact [redacted] at ###-###-####.

[redacted] purchased this vehicle on 6/21/14. Before shetook delivery of the vehicle we went above and beyond to do some minor repairson the vehicle that have no relation to the current problem they are having. Werepaired a rear parking sensor for the rear parking aid, we replaced the...

navigationunit, and we also replaced a coolant thermostat all at our cost, not thecustomers.  The delay with delivery waswaiting for the navigation unit to come in. This was a special order part andtook some time to get in. The customer was offered the option to purchase an extendedwarranty for the vehicle that was refused by the client. We did give them, atno cost, a 3 month powertrain warranty. The client did come back a few weeks later with a brakeissue. I looked at the vehicle and then did some research for them and foundthat BMW had a service bulletin on the problem that they were having and thatBMW would fix that for them. I assume that was resolved, because I never heardback from them. The customer calls me almost 6 months later to tell me thatthe engine is no good and wants to know what I’m going to do. I informed thecustomer that the vehicle was sold “AS IS” and they refused the extendedwarranty. I asked them at what point are we no longer responsible for theircar. I also informed them that it is their responsibility to maintain thevehicle and perform maintenance as per the manufacturer’s recommendations. The customer then made accusations that we sold them a “Lemon”.  I informed them that we went over thisvehicle before they took possession of it and the vehicle was is in greatrunning condition and had no problems at the time of delivery. Unfortunately Ican’t see into the future and tell you what potential problems you will have,so that is why we offer extended warranties.

I am rejecting this response because: The business very dishonest when they told me that I was approved for a loan.  I specifically asked because I live 2 hours away.  I drove 2 hrs, signed the binding contract that gave terms, put insurance on the vehicle and drove off the lot thinking I had asecured loan.  The business didn't have an issue accepting my $10,000 bank check due to the contract stating there was to be no refunds.  I was then told I needed additional paperwork about 5 days after having the vehicle already.  In good faith I immediately requested the paperwork needed from the court system. I contact the finance company, CPS, and the dealership were notified. Both knew I had no control over the situation.  Unfortunately, Ihad a bankruptcy due to divorce which was fully explained the entire step of the way during this process in attempt to avoid a situation like this. I was harassed constantly by the dealership, receiving numerous phone calls and e-mails about, “where is the paperwork?"  At first It was just bothersome then it was aggressive on the part of the dealership.  They,[redacted], called me and ordered me to return the vehicle and even threatened to repossess it from my residence with a tow truck.  This is very upsetting when I have done everything I could have and it was just a waiting game.  The paperwork was promised by the courts and I was waiting just like the dealership.  If they could not wait then why accept my $10,000 dollars and sign a binding contract with terms.        The business had an obligation to obtain the paperwork in a timely manner.  The vehicle was paid in full on 10/11/14 and the temporary tagswere good till 10/19/14.     I was promised by the manager, [redacted], over the phone,“The tags were not a problem, because there was still a whole week.  I will get them before expiration and the title about a week afterward!” I didn't receive the tags and registration until Monday 11/3/14, (15) days late.  As of Today, 11/14/14, I still do not have a title for a vehicle I own.       As of the last Revdex.com response the dealership stated it was suppose to get the title on or about 11/6/14 and ship it to my house.  That has not happen and no one fromthe dealership has attempted to contact me. We are now around 8 days past the second timeline to get the title.      I paid a document delivery fee $144 and would like an explanationof this exorbitant fee?  I also would like to know exactly how much it cost to ship the registration to my residence.  I have priced out over night shipping for the(15 day) late registration and it is not $144. I didn’t get what I paid for when I got the registration 15 days late.  $144 is a large blanket to cover shipping when you pay taxes, tags and Clerical fees separate.      I am requesting the following:1.  Title of the vehicle I own 2.  Refund of the Document Delivery Fee due to not getting what I paid for.  I didn't pay for late registration.      We have a contract that is binding and as of this date the dealership has broken the contract and it.s promises on delivery dates.  I paid for over night delivery, not late delivery with excuses.  The dealership didn't want to hear my excuses even thought they were valid with waiting on paperwork from the court system.  I was threatened with repossession of the vehicle.  I paid the vehicle off....FULL, to avoid problems and have nothing but problems since.  This is bad business and at this point the business needs to make good with its fully paid customer.  I am owed my title and a refund of a delivery fee that didn't deliver. This is not unreasonable. 
Regards,