Richards Paving, Inc.

Review: In September of 2013 we had a concrete pad & an asphalt driveway installed by above company,(not as what was there before) less then a year a cracked formed in the pad, after finally getting someone to address the issue after numerous phone calls ,messages & going to their office the one pad was redone after being told that the whole pad would be re poured. When a representative of their company was here to redo the work he was asked about why stone was starting to show through we were told it was probably a bad batch of concrete. During the time trying to get that issued addressed another crack form in the same pad as the previous pad in the same area. After writing two letters expressing concern & trying to get the issues addressed I finally sent a certified letter on July 18, 2015 that was signed for and received by the above company on July 20, 2015. On July 27,2015 I finally received a call from the owners wife stating she received the certified letter but never received the other two & that they have an elaborate phone system & I have never made any calls to their business. I was then informed by her that she would give the letter to the salesman named [redacted] that handle the sale and have him call me. On July 27,2015 I received a call from [redacted] stating again that they never received letters & asking me was going on & he told me he would be out later that afternoon or the next day to look at the pad & gave me his phone cell phone number if I needed to reach him. On July 30, 2015 I called [redacted] to see what the status was of the pad being repaired and was told by him that he was out, took a video of the pad & would show it to the vice president tomorrow & would call me later in the day. At the time of this filing I haven't herd from him or anyone else since our last contact made by me.Desired Settlement: To have the concrete pad re poured to code same as the pad they removed as in height & thickness.If repairs wont be made I would like a full refund. If repairs are to be made I want to document each process as performed to insure the quality & safety of my family.

Business

Response:

Good Afternoon,We did install a concrete pad in 2013 and Richards Paving replaced the concrete pad in 2014, even though it clearly states that we are not responsible for any "cracking after concrete installation" (please see attached contract).Mr. [redacted] did stop in the office and spoke to another Estimator, [redacted], but we have no record of any phones and/or letters until we received his certified letter in July 2015. I called Mr. [redacted] when I received the certified letter and told him that his Estimator, [redacted] would be out, which he was and took pictures.I spoke with Mr. [redacted] this morning and explained that we've already replaced it once, even though it was our opinion that the extreme cold temperatures we experienced caused his cracking and we feel that the most recent cracking again, is a result of brutally cold temperatures. Unfortunately, we can not control the weather. I explained to Mr. [redacted] that we felt this was an act of nature (cold temperatures) and per his contract, we are not responsible for the cracking.I told Mr. [redacted] that I was aware of his complaint with the Revdex.com and that I was going to reply today with a copy of his contract, which is attached and he kindly stated that I would be hearing from him.Best Regards,[redacted]

Review: On6/14/13 contracted contractor to seal coat driveway. Several spots were missed, they had to return a second time to correct. Coating wouldn't dry & sales rep. said the coating was applied when the humidity was too high & they would return weather permitting to recoat. Several emails & phone calls have gone unanswered. They have shoddy sales reps. & very unethical customer service. The coating has come off or worn away, there are tire tread marks in driveway & the coating from the tires has stained the garage floor. They haven't honored a signed contract dated 7/28/13 stating they would return to correct the problem.Desired Settlement: Work wasn't done correctly twice - don't want them back a third time. I want my full refund of $395. & $250 to power wash the garage floor that's damaged

Business

Response:

Good Morning Revdex.com,

Our Sales Manager, [redacted], scheduled a visit with [redacted] on May 12, 2014. After meeting with [redacted] she agreed to let Richards Paving come back in July or August ([redacted] chose this time frame) for us to come back and re-sealcoat her driveway (at no charge, of course).

Please let me know if there is anything else you require of me, as it is very important to me to maintain my A+ rating with the Revdex.com!

Review: [redacted] Paving was hired to pave the driveway of our business. There were to fill in low spots and garde as best as possible with no guarantee of 100% drainage. They did the work and there are some small areas of puddling which is acceptable, but where the lowest spot I had in the drieway was, they did not put in enough fill and it is 5 inches lower than the rest of the job causing a large body of water to accumulate towards the fromt gate. When I requested help the Salesman came out and said it was definetly a low spot. By the time Mr. [redacted] responded, months later, we were told we need a drain. Total malarkee. All we wnat is to have the low area topped off but they are not interested in assisting with the issue and have let it drag on and on despite repeated e-mails asking for a resolution.Desired Settlement: We would like the low area fixed so that it does not hold that amount of water. It does not have to be bone dry but it also cannot be the lake it is now.

Business

Response:

We were contacted on February 20, 2014 by [redacted] of BFM to install a new driveway where he had existing stone at the time. [redacted], Commerical Estimator for Richards Paving for over 20 years went out the following day to meet with [redacted] to discuss the project and determine the scope of work and price. While walking the site with Mr. [redacted] it was explained to him the alley way was lower than the entrance and if we paved that area it would not drain.A contract was sent to pave 3 areas. The price was broken out for each area. The Contract was dated March 4, 2014. The contract had a note which stated, "Note: 100% drainage not guaranteed. When paving over cobble stones reflective cracking will occur".The contract did not have any references to grading. Option 1 and 2 were selected and a new price was agreed upon. This contract was dated March 5, 2014. The contract stated: "Note: 100% drainage not guaranteed. When paving over cobble stones reflective cracking will occur". The contract called to prefill low areas and pave with 2.0 inces (compacted) wearing course asphalt.The contract had no references to grading.The work was preformed on March 20, 2014 and completed in one day. Payment was made upon completion.[redacted] contacted [redacted] in August of 2014 to have him come out and look at an area that was holding water. [redacted] went to the site and reviewed the area holding water. At that time, Don was informed Richards Paving, Inc. was not sure they could do anything to correct the ponding and could make it worse by adding additional asphalt. Pictures were taken and reviewed by Richards Paving Owner, [redacted]. Richards Paving, Inc. determined that a drain would be needed to correct the drainage issue. [redacted]was informed this on September 18, 2014 via email and a phone conversation between [redacted] and [redacted]. At that time, [redacted] did not feel a drain was needed and insisted additional asphalt would fix the problem. Don requested the owner review the job. On October 24, 2014, [redacted], Owner of Richards Paving, Inc. responded to [redacted] via email that we could not fix the problem by adding additional asphalt. Attached please find pictures and contracts for this job. We have many more pictures we would like to attach, but it's only allowing us the 1 we've attached. Please advise how we can forward the other pictures.Best Regards,[redacted]

Consumer

Response: