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Richmond American Homes Reviews (446)

Complaint: [redacted] I am rejecting this response because: There is still no mention of replacing the damaged rear entry doorDamage that was caused in the first of several attempts to get it to operate correctlyI paid for a new door when I closedIf it's damaged in your attempt to fix it, the correct and proper response would be to replace itI'm really tired of the foot dragging on Richmond Home's part on this matterNo mention of my correction to their claim that I never stated it was a safety issue eitherAn apology would of gone a long way, especially when I have a message in writing to Richmond Homes, and numerous times verbally as well, where I stated it was a safety hazard for my familyThe workers that come to fix the problems are greatI have no issues with the lower level supervisorsIt's when you get to the mid to upper level management of Richmond Homes where I have a problemI paid for many, what I would consider high end upgrades, for my homeOne would think the builder would make things right and correct them to the same level as their model homesThat's all I've ever asked for, and it seems like I've been met with resistance at almost every turnIf you can produce that level of workmanship in a model home and advertise it as such, you should be able to produce it in every home you build Sincerely, [redacted]

10/6/ Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] Dear [redacted] ***: We apologize that [redacted] had a difficult time getting a response from her superintendent; we strive to provide first class customer service to all of our valued customersWe are sorry if [redacted] has not received that thus farHer superintendent was directed to complete the rollover items that [redacted] provided in her Revdex.com complaintOne of our Home Care Specialists, ***, pick up where the he left off [redacted] has provided her list to [redacted] and he has an appointment scheduled with her for tomorrow morning (10/7/2016)He will address what issues he can during this visit and will inspect the remaining so that work orders can be issued to have them completed on a future date We look forward to addressing all of [redacted] concerns and providing her with improved customer service moving forward Sincerely, [redacted] SrDepartmental Coordinator, Maryland Division Richmond American Homes

1/19/ Revdex.com [redacted] [redacted] To Whom It May Concern: We received a customer service request from Ms [redacted] on Jan 16, Our area Home Care representative, *** ***, received the case and immediately reached out to Ms [redacted] on 1/18/at 9:AM and received no answer, so he left a voicemailThis is the second time we have received this request from this homeowner for a tripping breaker, the last time was 10/10/The electrician that came out to the home on 10/14/diagnosed the breaker issue as a operation of an Arc Fault Breaker, with use of a vacuumWith this newest service request, there was no information provided other than a breaker tripping upstairs and downstairsAs this home was closed in 9/14/2015, we have offered to send out a supervisor to explore any other reasons why these breakers may be trippingOur electrical trade partner has been made available on or after 1/24/17, pending we hear back from Ms***A second voicemail was left on the owner provided cell phone number on 1/19/at 2:PM We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] Richmond American Homes

9/12/ [redacted] RE: Revdex.com Case # [redacted] Dear Mr [redacted] : The process for this type of concern is if [redacted] chooses to use the manufacturer warranty after the year Richmond American warranty expires, he will need to contact a licensed HVAC company to diagnose the issue as well as retrieve the correct part (assuming it is covered under warranty by the manufacturer) Our local HVAC company, [redacted] ***, is a licensed installation and maintenance company, but they are not authorized to sell parts directly to an individual or a company [redacted] can find the model and serial numbers of the condenser and air handler on the units themselves for any licensed contractor to view We apologize for any continued frustration our customer has experienced in regards to his HVAC systemPlease let us know if you have any questions Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is regarding complaint # [redacted] After almost weeks of no return phone calls to have an ETA on when the driveway would be assessed I find that Richmond is not covering any portion of the driveway or requiring the concrete company to stand behind their workmanshipI am rebutting the company’s response and request that someone of a higher authority assess the situation [redacted] appears to be an adjuster and does not display the ability to determine the difference between the warranty from the builder and warranty from the concrete company Richmond hired to complete the replacement of our driveway last yearPlease allow me to recapWe purchased our home in 2015, Richmond replaced the driveway due to poor workmanshipMy husband asked the concrete company if we could reinforce the driveway out of our own pocket using rebar, etcso that this did not happen againThey said noThey said it would void the warranty [redacted] alleges the crack is expectedHe told my husband, they don’t worry until it is to a point that someone may trip over itThe crack is in padsThat is not a normalThese are not stress cracks but rather deep ones that are going to cause each pad to either separate or liftIt is obviousThis is not from concrete aging, it is from poor workmanshipI cannot reiterate enough, the driveway is worse than the first time they replaced itI think they use poor concrete methods to poor the drivewayAt this point I am asking the Revdex.com, to not close my claim as satisfiedIt was closed either prematurely because the Revdex.com assumed that Richmond would follow through and do the right thing or because this is how Richmond is able to bide time to keep an A+ rating.At this point, I want an executive of Richmond to contact me or my husbandIf we do not receive a satisfactory outcome, I have no choice since no one will listen because they would not allow us to help protect our home from the driveway doing this againI am going to be contacting DORA (Department of Regulatory Agencies), Attorney General, and social mediaI will notify everyone in the Richmond community to file Revdex.com complaints on claims where they too are receiving the runaroundLastly, my husband is going to place a sign on his truck and drive through the community and on the local roads expressing his dissatisfactionMaybe then, someone from Richmond will show they careFrom my husband’s conversation with [redacted] he didn’t seem to care what we didThe question is, does Richmond? Initially I asked Richmond to hire a contractor to replace the pads that are cracked but now I am requesting the entire driveway be replaced and allow us to put in some type of support so this doesn’t happen againThis is absolutely unacceptableI do not consider this a closed issue to my satisfaction and request the Revdex.com not close it as satisfied Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ 11/20/ Denver/Boulder Revdex.com Attention: [redacted] Cherokee St Denver, CO 80204- RE: Revdex.com Case #XXXXXXXX Dear Miss [redacted] We contacted Mrs [redacted] on 11/20/to set up a home meeting to address any outstanding concerns at their homeWe also set up an air flow/temperature test for 12/1/to assess their HVAC concerns We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] Vice President of Operations, Southern Colorado Division [redacted] ***

Complaint: [redacted] I am rejecting this response because:On July 27, I replied to the email from [redacted] ***, at Richmond American Homes In my reply I included pictures per Brian's requestI also explained what had transpired for each issueWhich are as follows: The fire suppression system is leakingThis has a year warrantyMy fire place has had a gas leak since I closed on my home in September Richmond Homes has sent someone out to address the problem on three separate occasionsA part was ordered for this December but has yet to be installedAs mentioned to Richmond Homes, this is extremely dangerous and could be life threateningThe concrete in the back was to be re poured prior to my year warrentyIn the fall of I was told it was to cold to pour the concrete, they would pour it in the spring of Has not been done yet Result of faulty plumbing per the plumbing company that Richmond American Home hired I had a second leak under my bathroom sink The first leak occurred during my one-year warrantyIt was addressed but not done properly per Richmond American plumbing companyDue to the second leak I have water damage under the sink on the backboard on the baseboard and on the baseboard in my bedroom, which shares adjoining wall to the bathroomWinter of 2015, the front stoop was to be replaced(The stoop was damaged when Richmond American was finishing the brick on the front of my house, which was not done prior to closing and September 2014.) It has been less than a year and has a crack in the centerSummer flat work was done on my drivewayLess than a year this has cracked, chipped and settledItems & have been looked at by a cement company and a Richmond American employee both advise the work was not done properly, hence the cracking and chipping.All of the above was sent to [redacted] again on August 12, Pictures were included in this email as wellMy hope is these issues can resolved soon Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ 12/9/ Denver/Boulder Revdex.com Attention: [redacted] Cherokee St Denver, CO XXXXX-XXXX RE: Revdex.com Case #XXXXXXXX Dear Miss Liebsock: We contacted Mr [redacted] on Friday, December 4th and delivered his hardwood on Tuesday, December 8thThe installation of the flooring is scheduled for Tuesday, December 29th We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Sincerely, [redacted] President, Denver Division Richmond American Homes of Colorado, Inc Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not going to close the case until the hardwood has successfully been installed in the homePromises for installation dates have been made before and not fulfilled so I will hold off on closing the case until the hardwood is in the home Final Business Response / [redacted] (4000, 11, 2015/12/24) */ 12/24/ Denver/Boulder Revdex.com Attention: [redacted] Cherokee St Denver, CO XXXXX-XXXX RE: Revdex.com Case #XXXXXXXX Dear Miss Liebsock: We confirmed this week that the replacement hardwood has been delivered to the home, and the installation date is still scheduled for December 29, We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Sincerely, [redacted] President, Denver Division Richmond American Homes Final Consumer Response / [redacted] (2000, 13, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hardwoods were installed on 12/as scheduled and promisedI consider the issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to keep this complaint open until they actually perform the work as promised I have been trying to get this work done for over months and at this point I don't trust them to follow through with their promise.Once the work is complete, I will gladly close the complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:W e have had this issue since moving into our home [redacted] has had the companies out to check as well as the person whom took [redacted] place and the person after that so they have been to my home more then times for this issuethis builder is joke I even put in a service request two weeks prior to this onethey never seem to help unless you file a complaint with the Revdex.com Sincerely, [redacted] ***

November 21, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] *** [redacted] Dear [redacted] : In response to the above mentioned Revdex.com complaint, Richmond American Homes has contacted [redacted] and schedule a meeting and inspection for Monday, November 21, 2016, in review of the concerns as submitted within the complaint We apologize for any frustration or inconvenience our customer may have experienced with regards to this matter Please let us know if you have any questions Sincerely, [redacted] Home Care Director [redacted]

9/5/ [redacted] RE: Revdex.com Case # [redacted] Dear Mr [redacted] : [redacted] contacted our office in August and spoke with our coordinator, [redacted] *** explained that the home was completed in August and per Richmond American’s warranty as well as the RWC warranty program, the HVAC system is covered for year An additional warranty for years covers major parts through the manufacturer via a licensed HVAC company is also included with the original installationWe apologize for any frustration our customer may have experienced in regards to his HVAC system Please let us know if you have any questions Sincerely, [redacted] ***

Dear Ms [redacted] : During their loan process, Mrand Mrs [redacted] were denied by Home American Mortgage on 3/7/ Within twenty-four hours, they were contacted by our sales associate, Rob Morris, to discuss other paths to obtain financing The buyers decided that they did not want to continue their contract and a cancellation form was sent on 3/10/ The buyers did not want to sign the cancellation form because it did not formally state that their earnest money deposit was being refunded in full Although they were assured that Richmond American Homes would process a full refund of their earnest money deposit by the sales associate, the buyers refused to sign the cancellation form In order to comply with their request to terminate their agreement, we substituted their email requesting to be released from the contract for the signed cancellation form On 3/18/16, a refund check request was sent to our accounting department and the check was released on the same day and promptly mailed to the buyerWe apologize for any frustration our customer may have experienced and they should be in receipt of their full refund at this timePlease let us know if you have any questionsSincerely, [redacted] Vice President of Sales Maryland Division Richmond American Homes

[redacted] [redacted] Our team has been in communication with our customer and we are working to identify a time when we can complete work on his homeWe apologize for any frustration our customer may have experienced and we are working to resolve the concernsPlease let us know if you have any questions Sincerely, [redacted] Richmond American Homes

Complaint: [redacted] I am rejecting this response because: Since there seems to be some confusion on the area of concern, I have attached photos of the front yardPhoto shows the size of the down spout drainage during our last rain fallThe down spout feeds the front yard, which is illustrated in photo 2, also during our last rainIn photo 5, you can see the size of the down spoutThe down spout is parallel to the ground and sits inches deepI contacted [redacted] because I was concerned with the potential of someone injuring themselves [redacted] informed me I was responsible for ensuring the area in the front yard was safeI informed [redacted] that Richmond American stated is meets construction standards, I forwarded [redacted] Richmond American's response Sincerely, [redacted]

I was told you need additional information.This is a NEW complaint for DIFFERENT itemsYou noted we filed a complaint last year against this company, BUT this is for other outstanding issues.Richmond has agreed to fix many various items, but is not completing the actual workThey refuse to answer repeated requests from our family via email and phone and even live in person conversations.Some items include, doors not working opening shutting properly, window well replacement, window well drain installation, driveway replacement, drywall repair, painting, landscape repairs.Please advise if you require more information - notify me when the complaint is live.Thank you[redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ 10/7/ Denver/Boulder Revdex.com Attention: [redacted] XXXXX-XXXX RE: Revdex.com Case # XXXXXXXX Dear [redacted] Our Home Care representative has a meeting scheduled with [redacted] today, October 7, 2015, to review all concernsOnce we have evaluated [redacted] concern, we will work on a resolutionWe appreciate the notification from [redacted] and will continue to work with him We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Resolution of all customer complaints is very important to usPlease do not hesitate to contact us if you have any questions in regard to this or any other matter Please let us know if you have any questions Sincerely, [redacted] Director of Home Care, Denver Division Richmond American Homes Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

June 19, [redacted] [redacted] *** *** Dear [redacted] ,Richmond American has contacted [redacted] and scheduled a meeting to review any concerns for Wednesday the 21st at 1:pmWe will continue to communicate directly with the home owner until all open items are resolvedThank youSincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/20) */ 11/20/ Denver/Boulder Revdex.com Attention: [redacted] CO XXXXX-XXXX RE: Revdex.com Case # XXXXXXXX Dear Miss [redacted] We contacted the [redacted] on Tuesday November 17th to schedule an airflow test for Thursday November 19th with Home performance solutionOnce we receive the test results we will determine what, if any, adjustments need to be made to the HVAC systemA work date will be scheduled for any remaining items once we receive these results We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] Vice President of Operations, Southern Colorado Division Richmond American Homes Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The air flow test does not match what an HVAC engineer and HVAC contractors state, which is that the unit is blatantly to small for the house and the duct work is incorrect for air flow to reach the second floorEven [redacted] with Home [redacted] stated that the variances from room to room in the house where unevenWe have provided two months of research from said HVAC professionals including [redacted] Heating and Cooling, Richmond contractors that installed the system and all state that without bigger equipment with variable speed motors and rerouted ducting, nothing will change in the house and the unit will failThe static pressure test performed by [redacted] showed that the unit is working at a WC and is only engineered for .50WC which means the unit is overheating as it did on November 4, at 4:30am causing a safety switch to shut down the furnaceIt also means that the A/C will continue to overwork and overheat in the summer causing it to freeze up with large chunks of ice on itAlso, the fact that we received an email from the Richmond sales associate in June stating that this was a problem before we closed on the house in April and not one person ever mentioned that or disclosed that informationThis matter can only be resolved when the HVAC is replace with the above mentioned equipment and the ducting work fixed as well Final Business Response / [redacted] (4000, 10, 2015/12/02) */ 11/30/ Denver/Boulder Revdex.com Attention: [redacted] CO XXXXX-XXXX RE: Revdex.com Case #XXXXXXX Dear Miss [redacted] Richmond American Homes had a third party energy inspector conduct an HVAC airflow test on 11/19/at 9:00amThis test was performed on a day with a degree (Fahrenheit) temperature difference between outdoor and indoor conditionsBased on this test performed at the [redacted] 's residence, we have determined that the system is working as designed and all of the temperatures in the rooms are within toleranceWe communicated these results to the homeowner on 11/23/At this time, Richmond American Homes does see a need for further action The report from the HVAC flow test is attached for your review and referenceWe apologize for any frustration our customer may have experienced Please let us know if you have any questions Sincerely, [redacted] Division President, Southern Colorado Richmond American Homes

Dear Miss [redacted] : We are working to stay in contact with Mr [redacted] to help resolve his issuesHowever, he is currently residing out of the country, so communication and scheduling work has been difficultWe apologize for any frustration our customer may have experienced and we are working to resolve the concernsPlease let us know if you have any questionsSincerely, [redacted] Denver Division President Richmond American Homes

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Address: 12220 Sunrise Valley Drive Ste. 400, Reston, Virginia, United States, 20191

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