Richmond American Homes

[redacted] [redacted] [redacted] *** Dear [redacted] :In response to the above mentioned Revdex.com complaint, Richmond American has contacted [redacted] and inspected these concerns with regards to the exterior siding Findings of the inspection are that there is evidence which indicates a manufacturer issue with the siding Richmond American has contacted the manufacturer to schedule the necessary inspections and replacements under the provisions of these warrantiesSincerely, [redacted] *** [redacted]

2/29/Denver/Boulder Revdex.com Attention: [redacted] ** [redacted] RE: Revdex.com Case # [redacted] Dear Miss [redacted] : We contacted Mr [redacted] in regards to his water bill and have worked with him to come to a resolutionWe let him know that this was a water district issue but we would help since the water district is not taking responsibilityWe apologize for any frustration our customer may have experienced and we are working to resolve the concernsPlease let us know if you have any questionsSincerely, [redacted] Home Care Manager, Washington Richmond American Homes

11/1/ Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] Dear [redacted] : [redacted] contacted Richmond American Homes back in early May 2016, with concerns regarding the toilet flappers inside his toilet tanks Our area Home Care Representative [redacted] , contacted [redacted] and our plumber, Premier Plumbing, to schedule an appointment for 5/16/ Upon the inspection of the toilet tank flappers at the above mentioned appointment it was identified by Premier Plumber that [redacted] had been using a chemical tablet (OGF Tablet) in all toilet tanks for cleaning purposes It was explained to [redacted] the negative effects the tablets can have on the toilet part’s longevityThe tablets can prematurely corrode the rubber flaps and should not be usedBased on the Plumbing companies assessment, this did not fall under the Limited Warranty GuidelinesIt was communicated to be a homeowner maintenance item and [redacted] would be responsible for the cost of the repairs, $ [redacted] paid and problem was resolved that day In regards to concerns about the carpet, we have an appointment scheduled for 11/to assessThey are requesting to have the carpet re-stretchedWe will communicate a final decision to the homeowner based on the information gathered at the appointment We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] Home Care Supervisor Richmond American Homes

Dear Miss ***: I have contacted and discussed with [redacted] her outstanding items Some items have already been completed and we are scheduling the completion of the remaining items with [redacted] Please let us know if you have any questions Sincerely, [redacted] Senior Superintendent, Utah Richmond American Homes

6/28/ [redacted] RE: Revdex.com Case# [redacted] Dear [redacted] , We spoke to [redacted] on 6/28/We discussed and confirmed the outstanding items covered under warranty and we are working diligently to get them addressedWe will continue to communicate directly with [redacted] until the outstanding items covered under warranty are completed We apologize for the frustrations our customer has experienced and we will get them resolvedPlease let us know if you have questionsThanks Sincerely, [redacted] ***

November 22, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] *** [redacted] Dear [redacted] : In response to the above mentioned Revdex.com complaint, Richmond American Homes has performed an inspection of the driveway on November 21, Our observations noted some minor surface cracking and vertical displacement Richmond American Homes provides no implied warranties on exterior flatwork concrete but in keeping good customer relations, will typically warranty displacement only during the 1st year of occupancy Flatwork concrete is subject to movement with Colorado’s expansive soils conditions, repairs and replacements after the 1st year warranty expiration are the sole responsibility of the owners With [redacted] original closing date having been August 2013, all related warranties to flatwork concrete have since expired and Richmond American cannot assist with any further action We apologize for any frustration or inconvenience our customer may have experienced with regards to this matter Please let us know if you have any questions Sincerely, [redacted] Home Care Director [redacted] www.RichmondAmerican.com

11/8/ [redacted] RE: Revdex.com Case # [redacted] Dear [redacted] : In reference to the above case, [redacted] and [redacted] are in communication with [redacted] and we have a scheduled a work day for 11/to address his concernsWe will continue to follow up with him to ensure that we resolve his concerns according to the guideline of our RWC warranty and his contract We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] ***

October 11, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] *** [redacted] Dear [redacted] : In response to the above mentioned Revdex.com complaint, Richmond American Homes has twice reviewed and inspected [redacted] concerns related to the driveway During both inspections, it is evident that there are surface cracks; however, as is the conditions with Colorado soils, concrete will crack Under the provisions of the Limited Warranties, concrete is excluded from any coverage However, in keeping good customer relations, Richmond will typically replace concrete which would experience vertical displacement in excess of ½” during the first year of occupancy [redacted] driveway does not meet this criterion; therefore, Richmond Homes cannot assist with this request Sincerely, [redacted] Home Care Director [redacted] www.RichmondAmerican.com

August 22, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] *** [redacted] Dear [redacted] : In response to the above mentioned Revdex.com complaint rejection by [redacted] , Richmond American Homes will review these concerns and reevaluate based upon the contents of her recent rebuttal and photographsWe will reach out once more to [redacted] in hopes to bring resolution to this matter Sincerely, [redacted] Home Care Director [redacted] www.RichmondAmerican.com

10/4/ Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] Dear [redacted] ***: In reference to the above claim, we have been in contact with MrsForeman and agreed to install pea pipe drains and a catch basin on each side of the yard to help with drainage concernsWe have addressed several other items in her home and will continue to work with MrsForeman on future concerns which fall within the guidelines of her home warrantyPlease let me know if you should need any additional information Sincerely, [redacted] Home Care Supervisor Jacksonville Division Richmond American Homes

April 25, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] Dear Mr [redacted] : I contacted Mr [redacted] directly on April 17, I met with him at his residence on the same date to review his concern about his sodThe home closed in August of 2016, at which time he addressed his concern with the SuperintendentSince then we have changed superintendents twice as well as his Home Care ReponceI believe his concerns were perhaps not addressed to a satisfactory pointDuring this time we had some staff turnover in the office as well which resulted in Mr [redacted] not receiving a response to his on line inquiryI explained this to him with my apology, and informed him we have made the necessary changes to prevent thisfrom happening again in the futureAs I met with him, I explained to Mr [redacted] that sod is not warranted after closing, but that I would have our landscaper take a look at itThe landscaper is scheduled for 4/18/I will be addressing at least a portion of the sod as I feel he may not have had the proper communication from us that he should haveI will discuss the results with him after the landscaper evaluates quantity and cost of replacementWe apologize for any frustration our customer may have experienced and we are working to resolve the concernsPlease let us know if you have any questionsSincerely, [redacted] Richmond American Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will be travelling until Monday 9/At that time I will be able to check my mail and confirm the return of our payment, at which time this complaint will be closed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Miss [redacted] : In response to the above mentioned Revdex.com complaint, Richmond American Homes has been in contact with Mr [redacted] as recently as of April 25th in follow up to Mr [redacted] ’s original complaint of items as referenced belowWe have confirmed resolution to these concerns and are currently in the process of completion to issues as follows: Schedule date of repairs for May 2nd to include inspection of the attic insulation and repair piece of damaged hardwood at dining room This will also include reimbursement of damages to kitchen table and ceiling fanAccording to Mr [redacted] , there are now other concerns which we were just made aware of, but not listed in the original complaint and of course we will address these as per the provisions of the limited warranty These additional items should not reflect onto this original complaint and Richmond American is requesting closure of this complaintWe apologize for any frustration our customer may have experienced and we are working towards resolution of these concerns as quickly as possiblePlease let us know if you have any questionsSincerely, [redacted] Home Care Director SMonaco Street, Denver CO www.RichmondAmerican.com

9/8/ [redacted] Dear Mr [redacted] , [redacted] , [redacted] , met with homeowner [redacted] on 9/6/to review her concernsThe concerns were evaluated to identify the items that did not meet industry standardsThe flooring trade met with myself and the homeowner on the afternoon of 9/6/and will schedule a date with the homeowner to address the flooring issueFollowing the flooring repair, painters will be scheduled to address minor touch-ups related to the work completedOur apologies for frustrations our customer has experienced and we will strive to resolve the concernsI will follwith the homeowner regarding progress and will communicate directly with the homeowner Please let us know if you have any additional questions Sincerely, [redacted] Richmond American Homes

Dear Miss [redacted] : In response to the above mentioned Revdex.com complaint related to [redacted] ***’s rejection to Richmond American Homes original response, regrettably, Richmond American must adhere to our original denial in that any attached warranties related to these issues has since expired and no longer covered under the provisions of the limited warranty documents Thank you and please do not hesitate to contact me should you have any further questions related to this matter Sincerely, [redacted] Home Care Director [redacted] www.RichmondAmerican.com

January 23, Denver/Boulder Revdex.com Attention: Natasha [redacted] Cherokee StDenver, CO 80204- RE: Revdex.com Case # [redacted] NIrvington StAurora, Co Dear Miss [redacted] : In response to the above mentioned Revdex.com complaint, a meeting was scheduled on December 19th to address these concerns with Mr [redacted] Findings are in accordance with the construction industry and provisions of the Limited warranty documents The interior door hinges screws are standard 1/2” screws supplied by the manufacturer for typical hollow core doors and do not require ½” screws The rear door requires nothing more than minor adjust to the latch The damages to the interior rails are minor and were noted previously in that these repairs are scheduled to address this concern At no time during our meeting did Mr [redacted] make mention of the rear door posing a hazard nor the interior door falling and the floor was not littered with screws There was never any mention or discussion as related to the warranties expiration as Mr [redacted] has stated in his complaint Richmond American Homes will continue to provide Mr [redacted] with the same courtesy and warranties provided to all Richmond Homes valued customers Sincerely, [redacted] Home Care Director SMonaco Street, Denver CO www.RichmondAmerican.com

June 20, Denver/Boulder Revdex.com Attention: [redacted] RE: Revdex.com Case # [redacted] *** [redacted] Dear Miss [redacted] Please accept this correspondence as confirmation of receipt as per the referenced complaint above with regards to the following: Repair the eroded hole caused by downspout Re-grade the area of subsidence in the front yard Move the discharge area of the downspout so that the water reaches the street more readily Re-fill the subsidence under the driveway and repair the subsided section on the driveway In response to these concerns as listed above; There is no “erosion” which occurred The low area is the discharge of the underdrain which is day-lighted as per industry standards to discharge water from the downspout within the yard Moving or relocation of this underdrain is not Richmond American Homes responsibility Should you opt to relocate this in closer proximity to the street, this of course is your option, and any costs would be your responsibility The settlement of soils at the side of the driveway is not in excess of 6” Settlement repairs of soils less than 6” are considered homeowner’s responsibility as per the RWC limited warranty guidelines The section of driveway which has cracked at the center control joints will be cut, removed and replaced Richmond American will schedule this repair as quickly as possible Sincerely, [redacted] Home Care Director [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ 7/27/ Denver/Boulder [redacted] Attention: [redacted] XXXXX-XXXX RE: [redacted] Case # XXXXXXXX Dear [redacted] (Field Manager) has spoken to [redacted] today [redacted] is putting a list together of the homes he believes are being affectedOnce received, we will evaluate and work with the individual homeowners connected to the concernWe appreciate the notification from [redacted] and we will continue to work with the residents We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Resolution of all customer complaints is very important to usPlease do not hesitate to contact us if you have any questions in regard to this or any other matter Please let us know if you have any questions Sincerely, [redacted] Director of Home Care, Denver Division [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/06/23) */ 6/22/ Denver/Boulder Revdex.com Attention: [redacted] XXXXX-XXXX RE: Revdex.com Case # XXXXXXXX Dear [redacted] signed a home change order on 1/30/changing her cabinets to the [redacted] cabinetsThese were the cabinets that were installed in the homeAll plans are subject to change and the cabinet layout was changed from the layout of the model home she viewed in another Richmond American Homes communityOn 5/we agreed to modify the kitchen cabinet layout to match the layout of the model home in the other community but the cabinet style remained the [redacted] cabinets as ordered The coffered ceilings were missed on the building plans but were later added at no additional charge to the customerWe apologize for the inconvenience regarding the granite counter selection process We apologize for any frustration our customer may have experienced and we are working to resolve the concerns Please let us know if you have any questions Sincerely, [redacted] Director of Sales, Washington Richmond American Homes Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The cabinet layout was rectified, although I still do not agree with the selection of cabinets that were installed, I am tired of arguing with them