Richmond Magnuson Grand Hotel

I spoke with the company and they stated that the consumer gave the night shift crew a hard time about the tvThe maintenance man did go and check the tv and stated that it was working fineThe night shift crew are not allowed to enter the room with the consumer in itThe company stated that the consumer also gave the housekeeper a hard timeThe manager called [redacted] and explained the situationBoth companies agreed that the consumer cannot stay at this hotel anymoreSince the room was used for the one night, the company stated that a refund will not be issued

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted] When the case is closed does that mean I have no help getting my money back? Regards, [redacted] ***

I spoke with the company and they stated that the consumer came with a group and was not happy with the 7th floor room so they moved the consumer to the first floor suiteAt 2am, the company received complaints from other guest about door banging and loud noises in the suiteThe manager and the group leader agreed to move the consumer to the 5th floor to a room in the back

Revdex.com spoke with [redacted] from the businessthe customer was refunded the amount charged for the room over the amount she should have been chargedThe business is not willing to provide the customer a refund for the overdraft charge she had to pay due to the mistake made by their system

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted] Regards, [redacted] ***

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** *** *** ***
I received your letter in the mail which said to let you know if my issue still remains unresolvedIt absolutely is still unresolved! This hotel withdrew money from my checking account without my permission which caused my account to be overdrawnMy bank charged me $worth of insufficient funds feesI have corresponded politely with “***” via email several times but he refuses to refund the $He also refuses to give me the name of his immediate supervisor, whom I was going to alert this issue to nextI looked this company up on ***It is the same complaints from everyone: money being taken out of accounts and on credit cards without permission

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding
complaint ID ***
Since filing my complaint they took an additional $dollars from my account on top of what they already tookI have continued to try to speak to someone at the hotel who could help me and each time I'm told there is no supervisor on duty or I am put on hold for 30+minI am extremely upset and have been disrespected on a whole new levelThis business needs to be investigated bc there should not be such and issue in returning my moneyThey are completely shady and have no remorse
Regards,
*** ***

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** *** *** I received your letter in the mail which said to let you know if my issue still remains unresolvedIt absolutely is still unresolved! This hotel withdrew money from my checking account without my permission which caused my account to be overdrawnMy bank charged me $worth of insufficient funds feesI have corresponded politely with “***” via email several times but he refuses to refund the $He also refuses to give me the name of his immediate supervisor, whom I was going to alert this issue to next.I looked this company up on ***It is the same complaints from everyone: money being taken out of accounts and on credit cards without permission

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding
complaint ID ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID
*** When the case is closed does that mean I have no help getting my money back?
Regards,
*** ***

Revdex.com spoke with *** from the businessThe customer did not call within the time period within their policy of cancellationThe reservation could not be refunded at that time due to the time he called to cancel

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com spoke with [redacted] from the business. the customer was refunded the amount charged for the room over the amount she should have been charged. The business is not willing to provide the customer a refund for the overdraft charge she had to pay due to the mistake made by their system.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID...

[redacted].
Since filing my complaint they took an additional $134 dollars from my account on top of what they already took. I have continued to try to speak to someone at the hotel who could help me and each time I'm told there is no supervisor on duty or I am put on hold for 30+min. I am extremely upset and have been disrespected on a whole new level. This business needs to be investigated bc there should not be such and issue in returning my money. They are completely shady and have no remorse.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding...

complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], even though it does not address the condition of the hotel or the unprofessional attitude of [redacted].  I will drop the issue here.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
May 20, 2014
The response of this hotel are short because they have nothing truthful to say.  The response is nothing but a lie.  I was given permission by that wicked liar witch woman from India (I assumed to be the owner) in the front desk in the morning while she was talking to the elderly white woman—who also stayed in the hotel that I can checked out at 12:00 noon.  I checked out at 11:48 am.  But then I forgot something in the room and I told that liar wicked witch woman from India that I forgot something.  So she told me to go ahead and go back to the room.  So I handed her the key.  Then I asked for the receipt.  The liar wicked witch woman from India, told me that I don’t need the receipt because it is prepaid.  Then I asked her about the $50.00 that the black girl pre-authorized when checked in the previous day.  She was very nasty and rude to me.  She replied rudely by saying: “Can’t you read?”  I replied nicely by saying, “Read what?”  Then she grab a plastic stand for
display with a note written inserted it and slammed it on the frontdesk counter.  I said: “Excuse me?  I should have not asked if that note is displayed.”  The written note advices the guests that the pre-authorization will take 5 to 10 business days before the money will be returned.  And then I asked nicely why takes so long?  Then that liar wicked witch woman from India told me, oh, since you did not check out at 11:00am I will charged you again for this.  I responded to her by saying: 
“Excuse me?  You already agreed that I can check out at 12:00 noon.  So you cannot charged me for that.”  Then she started screaming at me by that I did not even bother to listen to her.  I told her that if she will charged me I will press charges for the fraudulent charges.  I told her there are some people listening around when we made a verbal agreement that I can check out late.  Then I told her before I left that I will report her to [redacted].  And [redacted] called her back and spoke with her.  And as a seasoned liar, she lied again to the customer service of [redacted].  But [redacted] went ahead and gave me a discount for my hotel stay.  Because what the liar wicked witch this woman wicked witch woman from India doesn’t deserve to live here in the USA.  Her hotel needs to be closed and demolished.  Her ways are so third world and obnoxious.  She deserves to be banished from this country.  Like I said, the hotel’s response is so short because they have nothing to say that is truthful.  It was all a bunch of lies.   This response was written by one of her hired front desk people people that liar wicked witch woman from India will die of heart attack if she will to write all the lies that she can think of.   I am not [redacted], but I will borrow the [redacted] word “karma.”  There is karma.  As a Christian, I believe what [redacted] said that whatsoever evil you do to your neighbor, will come back to you.  So I hope lightning will hit her and her cohorts to all these lies.  What
goes around comes goes around.

Revdex.com:
I have reviewed the offer made by the business...

in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is a screen shot of the hotel's cancellation policy.  It clearly states that notification of intent to cancel is required prior to 11am local hotel time.  As noted in my original complaint.  I contacted the hotel on 8/28/14, 9/3/14, 9/4/14, & 9/5/14 each time clearly expressing my desire to cancel my reservation due to a family emergency.  Each time I was told a manager was not available and only a manager could authorize a cancellation.  I reached out to the hotel no less than 6 separate times prior to the 11am cutoff for cancellation only to be told each time that a manager was not available and/or that I needed to call the Magnuson Corporate office, who ultimately redirected me to the hotel manager each time.  I was also promised a call back from the manager each time.  No such call was ever returned.
Regards,
[redacted]