Richmond Magnuson Grand Hotel

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Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding...

complaint ID[redacted].
Regards,[redacted]

Do not stay here. The hotel is filthy. Dirty beds with crumbs and human hair on the sheets. Many lights are out in the hallway, the wallpaper is peeling and the carpets look like a crime scene. The A/C and/or Thermostats do not work properly. The elevators are broken and/or do not work properly (life safety issue). The website is false advertising as the photos in no way reflect the actual hotel. As I was complaining at the front desk other guests stated they had roaches in their room and another guest stated the hot water did not work in his. The staff was rude and refused a refund. I did not stay and they were actually laughing at me when I left the property.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The hotel’s response are a bunch of lies.  Nobody showed up in the room for the TV.  I called and the frontdesk guy (black guy) told me that he cannot do anything to fix: the broken TV; the wi-fi (I called the number of company that the hotel falsely advertise in a piece of paper on the table to call if there is a problem with the wi-fi.  However, the woman I spoke with told me that they do not service the hotel anymore); and the bath tub that was overflowing. 
They were saying that I gave the housekeeping a hard time?  This is another lie made up by the Indian owners/management.  These people from India should go back to India!  They don’t deserve to live here in United States.  The truth is:  I asked the front desk woman (black girl) if I can check out late.  She told me that
it is not a problem.  Then in the morning, I went to the front desk and it was middle aged woman from India—she must be the owner/manager of their hotel (a junkyard kind of a place).  I asked her if I can check out late at 12:00 noon.  She was talking to an older white woman—who was crying at that time.  This hypocrite
woman from India was preaching to the white older woman/guest.  In fact, she took one of their books (of their deviant religion) to persuade the white older woman to read it!  The woman was crying and was talking about her husband and her situation.  Since I was standing there and witnessing all this things, the middle aged woman from India asked me to give her my key card so she can extend my card up to 12:00 noon.  
Banned in their hotel?  Who should stay in their junkyard hotel again?  Only the one-night stand prostitutes, drug dealers, and the homeless will stay in their
dilapidated place.  This middle aged woman from India made another lie.  She did not call [redacted].  It was me who called [redacted] and reported her.  [redacted] gave me a $[redacted] refund.  You can [redacted] and verify as I document everything.  So this middle aged woman from India—this ugly dirty witch--I told her after being blatantly rude and obnoxious to me (she was screaming in front of my face!) that I will report all this to [redacted] as it was through [redacted] that I booked the hotel.  (I did not choose their junkyard place in the first place but [redacted]).  Then one of the guests, a black older woman came to and advised me to report them to Revdex.com.  This guest told me that all the hotel’s problems such as non-functioning TV, bath tub overflowing, swimming pool not working, and the rest has been
there all the time.  That means, I am surprise that they were allowed to continue with their hotelier business when the place should be demolished.  The whole 2nd floor of the building is dirty and not habitable (that’s what the front desk black girl told me).  Then only a few of the rooms in the third floor is in good
condition.  The hotel only have one housekeeper—one Hispanic woman from Mexico who cleans the other rooms.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding...

complaint ID [redacted].
Regards,
[redacted]

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Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding...

complaint ID [redacted].
Regards,
[redacted]

I spoke with the company and they stated that the consumer gave the night shift crew a hard time about the tv. The maintenance man did go and check the tv and stated that it was working fine. The night shift crew are not allowed to enter the room with the consumer in it. The company stated that the...

consumer also gave the housekeeper a hard time. The manager called [redacted] and explained the situation. Both companies agreed that the consumer cannot stay at this hotel anymore. Since the room was used for the one night, the company stated that a refund will not be issued.

I spoke with [redacted] from the business and she stated that the consumer was charged for a check out fee because check out time is 11am and the consumer did not check out until 12:08pm. Other guest stayed in the room after the consumer did and they had no problems with the tv or bath tub.

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Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding...

complaint ID [redacted].  When the case is closed does that mean I have no help getting my money back? 
Regards,
[redacted]

I spoke with the company and they stated that the consumer came with a group and was not happy with the 7th floor room so they moved the consumer to the first floor suite. At 2am, the company received complaints from other guest about door banging and loud noises in the suite. The manager and the...

group leader agreed to move the consumer to the 5th floor to a room in the back.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: I visited this hotel April 11-12th. It was complete false advertisement. The rooms are molded from water damage. None of the amenities were True. The place/hotel was run down. Pool unkeept and cold. Hot tub/whirlpool broken. Elevators broke. Restaurant fake. Gym being renovated, actually just gutted and no remolding. Snack machine broken. The front desk manager so unprofessional, wearing jeans and a wrinkled work shirt because he had been there overnight. Very uneducated & unknowledgeable about his job. When I made my complaint about false advertisement. He said, "what you want me to do about it?" I asked for cooperate numbers and addresses? He said,"I can't be helped!" This place is hazards and falsely advertised. I would like for something to be done!Desired Settlement: At least half of MY money back for false advertisement and unsanitary conditions

Review: We reserved a room based on the online picture, location, & price. Upon arriving I asked to see the room before paying. The room they showed me was fine. However after paying they gave me a room 3 floors up and in a very back wing of the building and it was nothing like the "preview" room. The card reader (door opener) didn't work so they changed us to another room and the worker that let us in his key worked but when we tried our room key it didn't work in that door either. Once we unloaded the vehicle and got into the room the a/c was not on and the room & entire hallway was roasting hot. The front desk sent up a person to our room to look at out unit. He removed something from it and left. It still did not cool the room and we were not able to sleep. We called and went to the front desk but no one could help us and they refused to refund our money. We could not stay with the room temperature reaching upwards of 90-100 degrees. I have asthma and we had our 3 week old grandbaby with us and she couldn't sleep and was so hot she wouldn't stop fussing. We left the hotel (without a refund) and drove all thru the night to get home because we didn't have enough money to get another room somewhere else. We just need help getting our money back and we don't want anyone else to go through this with this place. This was the most horrible hotel experience our family has ever experienced in our lives. We were informed that the pictures online were 14 years old ...that should be false representation. We also contacted [redacted] (where we made the reservation) to get a resolution and when they reached out to the hotel (per the [redacted] rep) the owner was rude and stated that if the a/c was not working it was not his problem that they would not do anything and then hung up the phone on the rep.Desired Settlement: Complete refund of $140.72. Thank you.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted]. When the case is closed does that mean I have no help getting my money back?

Regards,

Review: This is both a billing and customer service issue. I initially set up a reservation with the hotel through [redacted]. For the 15th of July. On the 10th of July I called [redacted] to cancel the reservation. The [redacted] rep spoke with a supervisor at the hotel named Dave. Dave told the [redacted] rep that there would be no cancellation charge and that the cancellation went through fine. On Friday the 15th I noticed a charged from the hotel of $69.92 removed from my bank account. I called the hotel dirt and they said I had to speak with Expedia. I then called [redacted] and the rep tried to contact the hotel. I was on hold with [redacted] for about an hour before the rep came back and said they were waiting on hold with the hotel but no one had come back to the phone and they would put a note of it in the system but [redacted] could not refund my money bc the money was directly taken out of my account by the hotel. I contacted the hotel again and was given the run around once more. All in all I called [redacted] a total of 3 times and each time the hotel refused to assist and put them on hold for hours. Lastly I called the hotel and asked specifically for this supposed supervisor named Dave and was told he no longer works at the hotel and they went sure when exactly he stopped working there. I am beyond livid at this point. The establishment is nothing short of a team of scam artists. I have read review after review about this hotel and many people have dealt with the same issue as I have of the "supervisor" no longer working there.Desired Settlement: Plain and simple I want every penny of my $69.92 returned to me.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted].

Since filing my complaint they took an additional $134 dollars from my account on top of what they already took. I have continued to try to speak to someone at the hotel who could help me and each time I'm told there is no supervisor on duty or I am put on hold for 30+min. I am extremely upset and have been disrespected on a whole new level. This business needs to be investigated bc there should not be such and issue in returning my money. They are completely shady and have no remorse.

Regards,

Review: I prepaid [redacted] on April 21, 20104 to stay in a hotel. It was [redacted] who pre-selected the hotel and they chose Richmond Magnuson Grand Hotel and Convention Center. The hotel's name sounds grandeur however, the hotel is like an abandoned building as the building looked dirty, and most of the rooms are dirty, with several things to fix. I knew this information as the front desk person told me that only a part of the third floor's rooms are in habitable condition.I didn't have a choice as when you booked through [redacted], you pay the price and they select the type of hotel. So I stayed in this hotel on April 21, 2014. The advertised that it has a swimming pool, free internet, free parking, free breakfast and other amenities that looked inviting for any customer who wants those amenities.However, the nightmare began when I was given a room that is not working. I had big bags and a lot of things with my hands when I was assigned to the third floor. The keys are not working at all. I end going down to go back to the front desk which was so inconvenient for me because of my heavy bags. Then the front desk person assigned me to another room which was so far away from the elevator. I asked her if there is something closer, maybe on the ground floor or on the second floor. She told me that only the third floor's rooms are okay as the rest of the floors rooms are all dirty. That raised a red flag on me. Then the nightmare continued when I was in the room that night. I turned on the air condition. It made a loud noise (like a chopper) when I started it. I tried to ignore it was getting late. I turned on the TV so I can minimize the noise. The TV was not working either. I used the bathroom, the fan made another noise like a chopper's noise. I took a shower and the tub is draining slow. When I checked out, I told the woman from India about the problem. She was so rude. She should go back to India. They charged my card for $50.00 for deposit & was advise to wait 5-7 days for refund.Desired Settlement: The hotel should not operate at all. The hotel is ready to be doomed. Almost everything is not working. Even the swimming pool is not working. The woman from India (she must be the owner) was obnoxiously rude. I complained about the issue and she became nasty to me. She even yelled at me. She forgot that she's in America. She should go back to India and needs to be reeducated. She do not know anything about "customer service" and satisfaction guarantee. I need a 100% refund for my stay.

Business

Response:

I spoke with the company and they stated that the consumer gave the night shift crew a hard time about the tv. The maintenance man did go and check the tv and stated that it was working fine. The night shift crew are not allowed to enter the room with the consumer in it. The company stated that the consumer also gave the housekeeper a hard time. The manager called [redacted] and explained the situation. Both companies agreed that the consumer cannot stay at this hotel anymore. Since the room was used for the one night, the company stated that a refund will not be issued.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

The hotel’s response are a bunch of lies. Nobody showed up in the room for the TV. I called and the frontdesk guy (black guy) told me that he cannot do anything to fix: the broken TV; the wi-fi (I called the number of company that the hotel falsely advertise in a piece of paper on the table to call if there is a problem with the wi-fi. However, the woman I spoke with told me that they do not service the hotel anymore); and the bath tub that was overflowing.

They were saying that I gave the housekeeping a hard time? This is another lie made up by the Indian owners/management. These people from India should go back to India! They don’t deserve to live here in United States. The truth is: I asked the front desk woman (black girl) if I can check out late. She told me that

it is not a problem. Then in the morning, I went to the front desk and it was middle aged woman from India—she must be the owner/manager of their hotel (a junkyard kind of a place). I asked her if I can check out late at 12:00 noon. She was talking to an older white woman—who was crying at that time. This hypocrite

woman from India was preaching to the white older woman/guest. In fact, she took one of their books (of their deviant religion) to persuade the white older woman to read it! The woman was crying and was talking about her husband and her situation. Since I was standing there and witnessing all this things, the middle aged woman from India asked me to give her my key card so she can extend my card up to 12:00 noon.

Banned in their hotel? Who should stay in their junkyard hotel again? Only the one-night stand prostitutes, drug dealers, and the homeless will stay in their

dilapidated place. This middle aged woman from India made another lie. She did not call [redacted]. It was me who called [redacted] and reported her. [redacted] gave me a $[redacted] refund. You can [redacted] and verify as I document everything. So this middle aged woman from India—this ugly dirty witch--I told her after being blatantly rude and obnoxious to me (she was screaming in front of my face!) that I will report all this to [redacted] as it was through [redacted] that I booked the hotel. (I did not choose their junkyard place in the first place but [redacted]). Then one of the guests, a black older woman came to and advised me to report them to Revdex.com. This guest told me that all the hotel’s problems such as non-functioning TV, bath tub overflowing, swimming pool not working, and the rest has been

there all the time. That means, I am surprise that they were allowed to continue with their hotelier business when the place should be demolished. The whole 2nd floor of the building is dirty and not habitable (that’s what the front desk black girl told me). Then only a few of the rooms in the third floor is in good

condition. The hotel only have one housekeeper—one Hispanic woman from Mexico who cleans the other rooms.

Business

Response:

I spoke with [redacted] from the business and she stated that the consumer was charged for a check out fee because check out time is 11am and the consumer did not check out until 12:08pm. Other guest stayed in the room after the consumer did and they had no problems with the tv or bath tub.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

May 20, 2014

The response of this hotel are short because they have nothing truthful to say. The response is nothing but a lie. I was given permission by that wicked liar witch woman from India (I assumed to be the owner) in the front desk in the morning while she was talking to the elderly white woman—who also stayed in the hotel that I can checked out at 12:00 noon. I checked out at 11:48 am. But then I forgot something in the room and I told that liar wicked witch woman from India that I forgot something. So she told me to go ahead and go back to the room. So I handed her the key. Then I asked for the receipt. The liar wicked witch woman from India, told me that I don’t need the receipt because it is prepaid. Then I asked her about the $50.00 that the black girl pre-authorized when checked in the previous day. She was very nasty and rude to me. She replied rudely by saying: “Can’t you read?” I replied nicely by saying, “Read what?” Then she grab a plastic stand for

display with a note written inserted it and slammed it on the frontdesk counter. I said: “Excuse me? I should have not asked if that note is displayed.” The written note advices the guests that the pre-authorization will take 5 to 10 business days before the money will be returned. And then I asked nicely why takes so long? Then that liar wicked witch woman from India told me, oh, since you did not check out at 11:00am I will charged you again for this. I responded to her by saying:

“Excuse me? You already agreed that I can check out at 12:00 noon. So you cannot charged me for that.” Then she started screaming at me by that I did not even bother to listen to her. I told her that if she will charged me I will press charges for the fraudulent charges. I told her there are some people listening around when we made a verbal agreement that I can check out late. Then I told her before I left that I will report her to [redacted]. And [redacted] called her back and spoke with her. And as a seasoned liar, she lied again to the customer service of [redacted]. But [redacted] went ahead and gave me a discount for my hotel stay. Because what the liar wicked witch this woman wicked witch woman from India doesn’t deserve to live here in the USA. Her hotel needs to be closed and demolished. Her ways are so third world and obnoxious. She deserves to be banished from this country. Like I said, the hotel’s response is so short because they have nothing to say that is truthful. It was all a bunch of lies. This response was written by one of her hired front desk people people that liar wicked witch woman from India will die of heart attack if she will to write all the lies that she can think of. I am not [redacted], but I will borrow the [redacted] word “karma.” There is karma. As a Christian, I believe what [redacted] said that whatsoever evil you do to your neighbor, will come back to you. So I hope lightning will hit her and her cohorts to all these lies. What

goes around comes goes around.

Review: I originally reserved a room for two nights through Expedia.com from Dec.18-20, 2015. The reservation stated that a cancellation without charge had to be made by Dec.17, 2015 6pm. I made my cancellation directly to Richmond Grand/Speco Hotel on Dec,. 15, 2015 with multiple email confirmations as to the cancellation and no charges to be made to my credit card. However, the hotel DID charge my card and refused to refund the charges stating they never received a cancellation request. After forwarding all proving emails and documents to the hotel's manager Carmen no refund, resolution, or attempt to contact me was made. During follow up calls they were rude and refused to forward my calls to other management.Desired Settlement: I want a full refund of charges

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Richmond Magnuson Grand Hotel regarding complaint ID [redacted].

Regards,

Review: I had a confirmed reservation for August 2nd and 3rd, 2013 at this hotel at a rate of $**/night + taxes for a total of $[redacted]. When I arrived at the hotel they refused to honor the rate they had confirmed to me and instead charged me $**/night more, $**/night + taxes totaling $[redacted]. I had a copy of my reservation confirmation with the rate of $** with me and showed it to the front desk staff, but they said they could not honor the confirmed rate. I asked to speak to a manager, but no manager was ever available over the course of the weekend. I wrote a letter to [redacted], the hotel manager, requesting a refund of the $[redacted] I was overcharged and received no response. I telephoned to speak to him, had to leave a voice message, and never received a response to my voice message. I have traveled a great deal and have never had a hotel not honor the rate they confirmed.Desired Settlement: I would like a refund of the $[redacted] I was overcharged.

Review: Website states that cancellations can occur up to 24 prior to check in. After calling to confirm this policy on 8/28/14, I was then told that cancellation could not occur without 100% penalty when I attempted to cancel a reservation on 9/3/14. The check in date of the reservation was 9/5 and was within the 24 hour window. After multiple calls to the hotel, a manager was never available to speak with about the cancellation. I was repeatedly directed to their corporate office. Upon speaking multiple times with the corporate office I was redirected to speak to the manager of the hotel. A person who was never available. Below is a timeline of the events:

On 8/28/14, a phone call was placed to Magnuson Richmond Grand Hotel ([redacted]) to verify the hotel's cancellation policy; during this call I spoke with a representative who I believe said her name was [redacted] (she was difficult to understand). After looking up my reservation # and last name, I was informed that I could cancel reservations up to 24 hours prior to the check in date with no penalty. At this time I did not proceed with the cancellation because there was a possibility the travel would still occur. After verifying with the others in my party that the travel could not occur due to a family crisis, I again reached out to the hotel. On 9/3/14 at 4:35pm, I again called the hotel directly and was advised by the person who answered the phone that I needed to contact Magnuson hotels corporate office at[redacted] I proceeded to call that number at 4:45pm on 9/3/14 and was advised that the reservation had to be cancelled by the hotel manager, not the reservation system at the corporate office. I was put on hold while the representative called the hotel. Upon his return the representative told me the hotel manager was not available but would be in after 4:00pm (it was already past 4:00pm) and would return my call. I provided my contact information. No return call was received that night.

I attempted to reach the hotel manager again at 5:24pm on 9/3/14 and was again told [redacted] was unavailable but would return my call.

On 9/4/14 at 5:20am I again called the hotel directly and was again instructed to call the corporate office as it was that office that needed to cancel the reservation. The woman on the phone offered no other explanation when I explained that the corporate office told me I needed to speak to the hotel manager. She could not provide me with a name for the hotel manager when I asked.

At 5:23am on 9/4/14, I again called the corporate office and was again told that the hotel manager was the only person with authority to cancel the reservation. I was also informed for the first time at this point that my reservation was not able to be cancelled because it was a promotional rate. There was no notification of this rate or the inability for the reservation to be cancelled at the time I booked the room. I was not made aware that the reservation could not be canceled until after I submitted my booking and payment information and received confirmation of my reservation. I was given another contact named [redacted]) who is the marketing manager for this region for Magnuson Hotels and instructed to contact him after 8:00am PDT.

On 9/4/14 at 12:39pm, I again called the corporate office and spoke to a representative named [redacted]. She again looked up my reservation and attempted to assist me. She put me on hold to contact the hotel manager for approval. However, after approximately one minute on hold the call hung up. I immediately called back and attempted to reconnect with [redacted], however the switchboard operator that answered the call transferred me to a general voicemail account where I again left my name and contact information. Called again at 1:09pm and spoke to [redacted]) in reservations who indicated she spoke to the hotel and they would not approve the cancellation despite indicating they would to me on the phone less than 30 minutes prior. [redacted] requested that a 3 way call be facilitated to resolve the issue. I indicated I would call the hotel immediately and then conference her into the call. She provided her direct extension at that time.

Called hotel directly immediately after hanging up with reservations (1:13pm). Advised manager was not duty and that they would call me back. Asked for front desk representative to participate in 3 way call, front desk representative then said, “no” and hung up on me.Desired Settlement: Credit card should not be charged as appropriate notification of the cancellation was provided in a timely manner.

Business

Response:

Revdex.com spoke with [redacted] from the business. The customer did not call within the time period within their policy of cancellation. The reservation could not be refunded at that time due to the time he called to cancel.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Attached is a screen shot of the hotel's cancellation policy. It clearly states that notification of intent to cancel is required prior to 11am local hotel time. As noted in my original complaint. I contacted the hotel on 8/28/14, 9/3/14, 9/4/14, & 9/5/14 each time clearly expressing my desire to cancel my reservation due to a family emergency. Each time I was told a manager was not available and only a manager could authorize a cancellation. I reached out to the hotel no less than 6 separate times prior to the 11am cutoff for cancellation only to be told each time that a manager was not available and/or that I needed to call the Magnuson Corporate office, who ultimately redirected me to the hotel manager each time. I was also promised a call back from the manager each time. No such call was ever returned.

Regards,

Review: Dear Sir / Mdam, We attended a business conference event in [redacted] , VA over the weekend of october 4, 5, 6. We have been staying at this property for multiple years when it was crowne plaza hotel. We booked the hotel mentioning that we need early check-in and they gave us a daily rate of 103.96 including taxes. We checked-in around 1:30 PM on october 4th. When we were checking out I saw a early check-in fee of $15.00. I asked the people at the front desk, who were extremely rude to our entire group of few hundred people, what is this charge for and I asked them to give their early check-in policy. They were not willing to give me at all and they called cops. When cops came I made the same request through cops and cops could not get it and cops told me that are here only to control the situation. We have been travelling for years and I have never expereinced such a bad service and rude treatment to the customers anywhere else. I would request to get me their policy on these.

Review: This hotel overcharged my credit card by $197.43. AFter several days, they did refund the money to my bank account, but by then it was too late. I did not have the extra $200 in my account to absorb this error, so my account became overdrawn and I was charged an additional $105.00 in overdraft charges. I contacted the [redacted]. I offered to send him my bank statement to prove my overdraft charges but he said that the overdraft charges were between me and my bank.Desired Settlement: Overdraft fees of $105 reimbursed to my checking account/debit card

Business

Response:

Revdex.com spoke with [redacted] from the business. the customer was refunded the amount charged for the room over the amount she should have been charged. The business is not willing to provide the customer a refund for the overdraft charge she had to pay due to the mistake made by their system.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I received your letter in the mail which said to let you know if my issue still remains unresolved. It absolutely is still unresolved! This hotel withdrew money from my checking account without my permission which caused my account to be overdrawn. My bank charged me $105.00 worth of insufficient funds fees. I have corresponded politely with “[redacted]” via email several times but he refuses to refund the $105.00. He also refuses to give me the name of his immediate supervisor, whom I was going to alert this issue to next.I looked this company up on [redacted]. It is the same complaints from everyone: money being taken out of accounts and on credit cards without permission.

Review: Stayed at this hotel March 14. We were charged twice for the one night we stayed. We have contacted multiple times to get this taken care of and despite providing bank statements they refuse to refund one of the charges. Also this hotel and room was so HORRIBLY GOD AWFUL that I think we should get our full money refunded. The website says pool, hot tub, wi fi. In fact there was limited electricity in the room so only one dim lamp worked. No phone they said "due to construction." One of the elevators didn't work and the working one almost got stuck. Pool and hot tub were drained. The sliding glass doors at the front wouldn't even closed so remained open at all times. No ice or vending machines . Instead ice was in a trash can. Wi fi did not work. TV did not work. The shower only had cold water. Looking at several reviews from well over a year ago it seems the "construction" has been indefinite. Also I have contacted Magnusen hotel group and they have dropped this hotel because they were substandard. This is a privately owned hotel and I believe they are scamming people out of money. We probably would have felt safer sleeping in the parking lot. Please Please follow up on this and contact me. I truly think this hotel needs to be shut down or at least thoroughly inspected. Also the room was dark and dirty, the carpets were dirty and our heater and air conditioner did not work.

I request a full refund of both payments they have taken from us $142. This was the worst hotel experience of my life and I frequently do lots of travel including international. I just want them to stop taking advantage of unsuspecting guests.Desired Settlement: I want every dime we paid that awful place paid back (about $142) . They are misrepresenting the hotel on line and they don't tell you nothing works when you check in and they have already charged you. Also I feel they are misrepresenting the hotel because they have not been affiliated by Magnusen company (because they did not meet their quality standards) for several months and they are still calling themself a magnusen hotel. Please please please investigate this hotel.