RideNow Powersports Chandler

Mr [redacted] purchased a used [redacted] V Star motorcycle on October 6, Prior to him purchasing the unit, it was serviced on 9/12/ (at a cost of $491.14) and the tire pressure was checked, engine oil/filter, brake fluid, battery, and spark plugs were changed on the motorcycle (Second Tier Tune and Service) Just prior to Mr [redacted] purchasing the unit (we delivered it to his home), we rechecked the unit for its fluid levels and also added a battery tender The unit was in good working orderThe Motorcycle engine oil quantity to be used (per the owner’s manual) should only be US quarts This cost for this service was included (at a discounted price of $356.53) in the price of the unit under “”Dealer Assembly” As a good customer service request, we refunded the customer $(for the oil and manual that he purchased)We have expressed to the customer how he should check the oil and also what would happen if he overfilled the oil reservoir We will not be refunding the $356.63, as the work on the unit was performed per the information above Cameron T [redacted] General Manager RideNow Powersports Chandler

On 6-27-Mr [redacted] came into Ridenow Powersports Chandler and dropped off his Yamaha WRmotorcycle for diagnosingMr [redacted] checked his bike into the service department with [redacted] and stated that his motorcycle would not kick start but would start up if push started [redacted] had Mr [redacted] sign the repair order authorizing the initial diagnosing fee of $The bike was looked at that following Wednesday the 2nd and after the technician checked the valve clearance, fuel delivery and completed a compression test it was determined that the bike had low compression [redacted] called Mr [redacted] on 7-4-so that he could authorize further tear down time to find the cause of the low compression but had to leave a message On 7-5-Mr [redacted] called back and spoke to another Service Advisor [redacted] and authorized the additional time for the engine tear down, now totaling $ [redacted] told Mr [redacted] that [redacted] would call him back that Monday when he would be back in the shopOn 7-7- [redacted] called Mr [redacted] to get the tear down deposit but had to leave a messageWork was on hold at this point until we had the deposit [redacted] never heard back from Mr [redacted] for a week and on 7-14- [redacted] left another follow up messageOn 7-16-M [redacted] returned our call and spoke with ***, once again [redacted] reviewed our policy of needing the deposit before any tear down work would occurThat same day on 7-16-a women called in which we believe to be Mr [redacted] 's mother and spoke to [redacted] asking why the engine needed to be torn downThe mother also asked how much it would cost for just a valve clearance adjustment [redacted] explained that the valve clearance's were within factory spec and there were deeper issues within the engine causing the low compression and not allowing the owner to be able to kickstart his motorcycleThe mother stated she would call back after deciding if they would be tearing down the engine for inspectionLater in the day on the 16th the mother called back authorizing the tear down and wanted to leave a deposit with her husbands credit card [redacted] explained that we could take his credit card over the phone but he would have to sign the credit card receipt when the bike would be picked up after completing all of the workThe mother did not like our phone payment policy and said she would come into the dealership to pay the depositOn 7-18-the mother came into the dealership and left a deposit for $and was told that the bike would be torn down within a few days and we would be in touchOn 7-21- [redacted] called [redacted] to go over the tear down findings and repair estimate but had to leave a messageOn 7-22-the mother returned our call and [redacted] went over the repair estimate with her which totaled $During the conversation she passed the phone to ***, [redacted] went over the tech notes and repair estimate again [redacted] stated that [redacted] had lied to his wife about the valves needing to be replaced [redacted] explained once again that the valve clearance were within factory spec but after a test the technician found that all of the valves were leaking adding to the low compressionThe mother called back in declining the rebuild and said they would just pickup as is [redacted] reminded her that tear down time does not include reassembly so there would be additional charges if they wanted the bike put back togetherThe mother asked what the rebuild fee was and [redacted] stated he would call her back after researching Before we could call her back with what the rebuild fee would cost [redacted] called in requesting to talk to a managerThe assistant Service manager *** got involved to answer ***'s questions and have a technician hone the cylinder to see if it would clean up and still be within factory specAfter finding out that the cylinder would clean up *** contacted [redacted] on the 23rd and also offered a discount since the scope of work was outside the customers expectationsThe new discounted estimate came to $ *** said he would call us back with a decision [redacted] called and left a message for [redacted] on 7-24-to find out what the customer wanted to doThe shop did not hear anything for a week and finally on 7-31- [redacted] called back stating that he was going to send a tow truck down to pickup the bike as is [redacted] told him that the owner of the bike would have to be present to release the bike to the tow driver and sign off declining the rebuildThe repair bill for the estimate has been satisfied so the bike can be picked up at any timeThe Service manager has reached out to [redacted] to resolve any concerns and to invite the family down to the shop to look over the failed parts together but has not heard back from himMessage was left on 8-1- The dealership ultimately believes that the multiple individuals involed in this transaction caused the breakdown in communication There also appears to be two different case id#'s for this complaint with Revdex.com The other complaint # is [redacted] We will post as well on this complaint ID to ensure smooth transfer of info We dont want to see any further communication issues [redacted] Service Manager

We understand that there was a communication breakdown and are getting Mr [redacted] coverage on his warranty program as he interpreted We have been in contact with Mr [redacted] on this matter Cameron T [redacted] General Manager RideNow Powersports Chandler

Our position remains the sameWe did a complete service on the unit and found no abnormalities We offered to give Mr [redacted] a free non-obligatory insurance quote and he declined He left our dealership with no insurance on his motorcycleCam T [redacted] General Manager RideNow Powersports Chandler

Marie, Attached is the report (along with what our service department knew) about the motorcycle to BMW On page specifically, we mention what the consumer told us and a statement to BMW that we did a used vehicle inspection prior to the sale of the unit to Mr*** The customer did not bring the motorcycle back into the service department so that cause of the fire could be assessed The customer did not purchase insurance on the unit at the time of saleKathy S [redacted] Executive AssistantRideNow Powersports Management Group###-###-#######-###-####-efax###-###-####-fax

We found a used [redacted] trailer on the dealership website for $ We had a used trailer to trade in I went to the dealership and they said they would give us $for the trade in We sat down to do the paperwork and the price jumped to about $ They explained the taxes, the registration fees and the $dealership feeI questioned that the trailer cost $we were getting a $dollar credit for our trade in So the actual price of the trailer was $and the dealership was going to charge us $for their fees? That's almost percent of the cost of the trailerHe went and talked to the manager and brought the total out the door cost down to $ I thanked them for their time and left the dealershipThe next day I received a call from the salesman asking if I was still interested in the trailer I told him no, not for that priceOn 09/30/2014, I was called by the salesman again He stated it was the end of the month and he needed one more sale He asked me if I had a price that I was set on I said yes, $out the door He took information on the trade inHe said he would discuss it with his manager and call me back He called me back shortly later and said they would do the deal at $out the door I told him I would tell my husband and let him know shortlyI called my husband and he wanted to do the deal at $out the doorI conferenced my husband, and [redacted] the salesman on the phone to set up the arrangements [redacted] again confirmed the $out the door priceMy husband hurried home from work, hooked up the trade in trailer and headed over to the dealership just before they closedWhen he got there the manager at the dealership told him the deal was off and the price was now back to the $We feel so cheated by the salesman and [redacted] the manager It was completely unfair to confirm a price on a deal, then back out of itWe will never do business with this dealership again, and highly recommend that any person out there be very careful when dealing with them

I just bought a Ranger after looking for months for the right unit ***, ***, and everybody including the delivery driver were friendly, knowledgeable, and professional They also had the best price by far I appreciate their patience and assistance through a long process on my part I recommend Ridenow in Chandler to anybody who is looking for powersports

Mr. [redacted] purchased a used 2006 [redacted] V Star motorcycle on October 6, 2016.   Prior to him purchasing the...

unit, it was serviced on 9/12/16  (at a cost of $491.14) and the tire pressure was checked, engine oil/filter, brake fluid, battery, and spark plugs were changed on the motorcycle (Second Tier Tune and Service).   Just prior to Mr. [redacted] purchasing the unit (we delivered it to his home), we rechecked the unit for its fluid levels and also added a battery tender.  The unit was in good working order. The Motorcycle engine oil quantity to be used (per the owner’s manual) should only be 3.17 US quarts  This cost for this service was included (at a discounted price of $356.53) in the price of the unit under “”Dealer Assembly”.   
 
As a good customer service request, we refunded the customer $25 (for the oil and manual that he purchased). We have expressed to the customer how he should check the oil and also what would happen if he overfilled the oil reservoir.   We will not be refunding the $356.63, as the work on the unit was performed per the information above.
 
Cameron T[redacted]
General Manager
RideNow Powersports Chandler

We found a used [redacted] trailer on the dealership website for $1000.00. We had a used trailer to trade in. I went to the dealership and they said they would give us $200.00 for the trade in. We sat down to do the paperwork and the price jumped to about $1350.00. They explained the taxes, the registration fees and the $349.00 dealership fee.
I questioned that the trailer cost $1000.00 we were getting a $200.00 dollar credit for our trade in. So the actual price of the trailer was $800.00 and the dealership was going to charge us $349.00 for their fees? That's almost 50 percent of the cost of the trailer.
He went and talked to the manager and brought the total out the door cost down to $1150. I thanked them for their time and left the dealership.
The next day I received a call from the salesman asking if I was still interested in the trailer. I told him no, not for that price.
On 09/30/2014, I was called by the salesman again. He stated it was the end of the month and he needed one more sale. He asked me if I had a price that I was set on. I said yes, $800.00 out the door. He took information on the trade in. He said he would discuss it with his manager and call me back. He called me back shortly later and said they would do the deal at $900.00 out the door. I told him I would tell my husband and let him know shortly.
I called my husband and he wanted to do the deal at $900.00 out the door.
I conferenced my husband, and [redacted] the salesman on the phone to set up the arrangements. [redacted] again confirmed the $900.00 out the door price.
My husband hurried home from work, hooked up the trade in trailer and headed over to the dealership just before they closed.
When he got there the manager at the dealership told him the deal was off and the price was now back to the $1150.00.
We feel so cheated by the salesman and [redacted] the manager. It was completely unfair to confirm a price on a deal, then back out of it.
We will never do business with this dealership again, and highly recommend that any person out there be very careful when dealing with them.

Ride Now Powersports in Chandler,Arizona is the worst dealership I have ever been in. The sales/ service department are toldly unexperienced and very hard to work with, Very unprofessional . I purchased a motorcycle from this place and the same day it was purchased the service dept tells me the motorcycle is leaking fluid! Are you kidding me? The bike was sitting on there sales floor for 5 months and now it's leaking fluid. I ask them why wasn't this issue addressed when the motorcycle was sitting on the sales floor before my purchase. Seals don't start leaking overnight! So they tell me the motorcycle can't leave dealership until the leak is taking care of. I myself looked at the leak and the seals just were just starting. So I bought a motorcycle that I can't take home the same day! So the service dept tells me they have to order the parts and the motorcycle will be fix and ready for me. 5 days later on the day my motorcycle is supposed to be done it wasn't . So the service dept tells me they are gonna have a tech stay late and get the gob done and the motorcycle will be ready the next day for me to pick it up. So I arrived the next day at the time I told them I coming for the motorcycle . The motorcycle is still in shop apart. I just lost my mind ! Now the service dept tells me it will be finished in 2 hours. I have done this job myself in the past and it only takes 3hrs to it. This dealership is unbelievable. I will never go to this place for anything! If your looking to purchase anything from this place I would think twice and never deal with RideNow Powersports . The worst experience ever!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I WAS NOT SATISFIED BECAUSE THEY DID NOT OFFER TO REEMBURSE ME THE SHIPPING TO ME COST OR THE SHIPPING IT WOULD COST ME TO RETURN THE BIKE TO THEM. THE SHIPPING FROM ARIZONA TO COLUMBIA, SC ALONE WAS OVER 1100 EACH WAY , WHICH THEY ONLY OFFERED TO REFUND MY MONEY OR PARTIAL PAYMENT FOR WAT WAS WRONG WITH BIKE AT THE TIME the wiring caught afire and  I HAD THE WIRES LOOKED AT. But once the bike was taken to the other shop and thoroughly inspected not just for the fire damage , other issues was found that included use of a metallic  engine sealant in radiator fluid to make it run temporarily run good to be sold when engines are blown  . this bike has been had to be taken to the shop 8 to 9 times each time  overheating after initial wires or running hot and once the metallic fluid drained it cranks great but once rpms hit 3000 the bike rpms spike sporadically. I cabn have the shop write a statement as to this effect also that each time I left the shop to drive home I had to return the bike next day it has not ran stable since buying this bike except the first two days I have my receipts which I am attaching including the estimates for repair for just wiring at the franchise sgop they had me tow  it to first before being towed to second shop to be repaired for less. The franchise shop only looked at the burned harness and didnt inspect the bike thoroghly. But after all these problems l;ead me to believe this shop did not fully inspect or change fluids in radiator or  other issues that was gooing on with this bike . It was not listed a a bike needing repairs or I would not have bought a blown engine bike with electrical and ignition issues. I was only offered money to partial repair or lose money paying shipping cost sendoing bike back which would still have me over 2000 in the hole in shipping cost alone not to mention repairs over 2700 in diagnosis and repair and plus  towing cost from bike stopping on way home or after I get it home and try to ride it .I BOUGH TWO BATTERIES CANT BE RETURNED WHILE IT WAS BEING DIAGNOSED FOR WIRING CHARGING CRANKING ISSUES . I also bought a wiring harnes @$500, a fuel pump @$110 and spark plugs and wires for the bike . I HAVE PICS OF EACH IF NEEDED... SO IN CONCLUSION YO CAN SEE I WASNT OFFERED A FEASABLE SOLUTION TO NOT BE LOSING 2000 IN SHIPPING BY RETURNING BIKE AT MY OWN EXPENSE ... THANKS LET ME KNOW WAT MY NEXT OPTIONS ARE. THIS BIKE WAS SOLD IN INOPERABLE CONDITION TO BE RIDEN 
Regards,
[redacted]

On 6-27-14 Mr. [redacted] came into Ridenow Powersports Chandler and dropped off his 2001 Yamaha WR250 motorcycle for diagnosing. Mr. [redacted] checked his bike into the service department with [redacted] and stated that his motorcycle would not kick start...

but would start up if push started. [redacted] had Mr. [redacted] sign the repair order authorizing the initial diagnosing fee of $130.00. The bike was looked at that following Wednesday the 2nd and after the technician checked the valve clearance, fuel delivery and completed a compression test  it was determined that the bike had low compression. [redacted] called Mr. [redacted] on 7-4-14 so that he could authorize further tear down time to find the cause of the low compression but had to leave a message.
On 7-5-14 Mr. [redacted] called back and spoke to another Service Advisor [redacted] and authorized the additional time for the engine tear down, now totaling $296.56. [redacted] told Mr. [redacted] that [redacted] would call him back that Monday when he would be back in the shop. On 7-7-14 [redacted] called Mr. [redacted] to get the tear down deposit but had to leave a message. Work was on hold at this point until we had the deposit. [redacted] never heard back from Mr. [redacted] for a week and on 7-14-14 [redacted] left another follow up message. On 7-16-14 M. [redacted] returned our call and spoke with [redacted], once again [redacted] reviewed our policy of needing the deposit before any tear down work would occur. That same day on 7-16-14 a women called in which we believe to be Mr. [redacted]'s mother and spoke to [redacted] asking why the engine needed to be torn down. The mother also asked how much it would cost for just a valve clearance adjustment. [redacted] explained that the valve clearance's were within factory spec and there were deeper issues within the engine causing the low compression and not allowing the owner to be able to kickstart his motorcycle. The mother stated she would call back after deciding if they would be tearing down the engine for inspection. Later in the day on the 16th the mother called back authorizing the tear down and wanted to leave a deposit with her husbands credit card. [redacted] explained that we could take his credit card over the phone but he would have to sign the credit card receipt when the bike would be picked up after completing all of the work. The mother did not like our phone payment policy and said she would come into the dealership to pay the deposit. On 7-18-14 the mother came into the dealership and left a deposit for $296.56 and was told that the bike would be torn down within a few days and we would be in touch. On 7-21-14 [redacted] called [redacted] to go over the tear down findings and repair estimate but had to leave a message. On 7-22-14 the mother returned our call and [redacted] went over the repair estimate with her which totaled $2135.52. During the conversation she passed the phone to [redacted], [redacted] went over the tech notes and repair estimate again. [redacted] stated that [redacted] had lied to his wife about the valves needing to be replaced. [redacted] explained once again that the valve clearance were within factory spec but after a test the technician found that all of the valves were leaking adding to the low compression. The mother called back in declining the rebuild and said they would just pickup as is. [redacted] reminded her that tear down time does not include reassembly so there would be additional charges if they wanted the bike put back together. The mother asked what the rebuild fee was and [redacted] stated he would call her back after researching.  Before we could call her back with what the rebuild fee would cost [redacted] called in requesting to talk to a manager. The assistant Service manager [redacted] got involved to answer [redacted]'s questions and have a technician hone the cylinder to see if it would clean up and still be within factory spec. After finding out that the cylinder would clean up [redacted] contacted [redacted] on the 23rd and also offered a discount since the scope of work was outside the customers expectations. The new discounted estimate came to $1390.15.  [redacted] said he would call us back with a decision. [redacted] called and left a message for [redacted] on 7-24-14 to find out what the customer wanted to do. The shop did not hear anything for a week and finally on 7-31-14 [redacted] called back stating that he was going to send a tow truck down to pickup the bike as is. [redacted] told him that the owner of the bike would have to be present to release the bike to the tow driver and sign off declining the rebuild. The repair bill for the estimate has been satisfied so the bike can be picked up at any time. The Service manager has reached out to [redacted] to resolve any concerns and to invite the family down to the shop to look over the failed parts together but has not heard back from him. Message was left on 8-1-14. 
The dealership ultimately believes that the multiple individuals involed in this transaction caused the breakdown in communication.                         
  
There also appears to be two different case id#'s for this complaint with Revdex.com.  The other complaint # is [redacted].  We will post as well on this complaint ID to ensure smooth transfer of info.  We dont want to see any further communication issues.
 
[redacted]
Service Manager

There has been no contact between [redacted] and the dealership as stated in complaint.  The dealership received a phone call from individual representing themselves as [redacted], mother of [redacted].  This individual, [redacted], is not related to the...

purchase transaction.  This individual indicates that there are some personal family issues involving a motorcycle that was purchased by [redacted].  Individual states that she was disappointed that her son purchased a non-cancellable service plan contract without her approval.  Individual stated that she has paid off loan acquired by her son and states they are selling motorcycle for personal family reasons.  Policy purchased is non-cancellable policy that has been used on multiple occasions and is in full effect.  The dealership is open to discussing in person with [redacted] the details of purchase and providing to him copies of the contract if necessary.  The dealership will also execute all commitments represented in Service Contract in full.  The dealership will not, for Privacy Policy reasons, engage in discussion of transactional details with any person(s) unrelated to the purchase.There are statements made in this complaint that are factually inaccurate and out of context regarding discussions between [redacted], General Manager, and [redacted], represented as mother involving a phone conversation that took place on 7-24-15.  It is also noted that there is question to what person has actually filed this complaint.  As stated above there has been no contact as described in complaint between [redacted], General Manager, and [redacted].The dealership empathizes with the personal family issues that [redacted] is working through with her son and his purchase decision she does not approve of.  The contract purchased by [redacted] is non-refundable.

Will need copies of all Repair Orders with milage listed on RO to better understand the claims made here.  Will also need a picture of the Odometer to verify Odometer reading. Motorcycle was in working order when it left the dealership.  Was sold as used in as is condition. ...

Motorcycle was in good working order when it left dealership.  Initial indications by local Yamaha authorized dealer that customer took to suggest contradictions to previous claims made by customer on this vehicle.  Resolution to initial complaint was made.  Options were to return vehicle at that time or receive reimbursement for some repairs made by an independent shop of customers choosing.  Customer requested to keep vehicle and receive an agreed reimbursement amount with no further assistance to unsubstantiated claims.  Refund as requested is declined at this time.

Marie, Attached is the report (along with what our service department knew) about the motorcycle to BMW.   On page 2 specifically, we mention what the consumer told us and a statement to BMW that we did a used vehicle inspection prior to the sale of the unit to Mr. [redacted].  The...

customer did not bring the motorcycle back into the service department so that cause of the fire could be assessed .  The customer did not purchase insurance on the unit at the time of sale. Kathy S[redacted]Executive AssistantRideNow Powersports Management Group###-###-#######-###-####-efax###-###-####-fax

I investigated this matter and we have refunded the customer the total amount he paid us ($530.75).
 
Cam T[redacted]
General Manager
RideNow Powersports Chandler

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We understand that there was a communication breakdown and are getting Mr. [redacted] coverage on his warranty program as he interpreted.   We have been in contact with Mr. [redacted] on this matter.
Cameron T[redacted]
General Manager
RideNow Powersports Chandler

Our position remains the same.
We did a complete service on the unit and found no abnormalities.  We offered to give Mr. [redacted] a free non-obligatory insurance quote and he declined.  He left our dealership with no insurance on his motorcycle.
Cam T[redacted]
General Manager
RideNow Powersports Chandler

Our position remains the same.
We did a complete service on the unit and found no abnormalities.  We offered to give Mr. [redacted] a free non-obligatory insurance quote and he declined.  He left our dealership with no insurance on his motorcycle.
Cam T[redacted]
General Manager
RideNow Powersports Chandler