RideNow Powersports Chandler

6 days after the Arizona lemon law expires, the used motorcycle ridenow sold me caught on fire while I was on it, ans ridenow sends a report from bmw? Bmw hasn't seen the bike in nearly 10 years, ridenow and there service department are the ones who deemed the motorcycle safe to ride. It is unreasonable for ridenow to not accept any responsibility once again 21 days I had the motorcycle...

I recently bought a used Polaris Ranger from the Chandler Ridenow. I was extremely happy with the sales department. The floor manager [redacted] was amazing and worked alot of deals for me. I was very crunched on time and had to leave, yet they still delivered it to my home for me. It was a great experience and the whole sales team was very nice and helpful.

Feel free to contact General Manager Aric M[redacted] at [redacted]

I have called the number provided and have left voice mail messages and still have not heard back.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I WAS NOT SATISFIED BECAUSE THEY DID NOT OFFER TO REEMBURSE ME THE SHIPPING TO ME COST OR THE SHIPPING IT WOULD COST ME TO RETURN THE BIKE TO THEM. THE SHIPPING FROM ARIZONA TO COLUMBIA, SC ALONE WAS OVER 1100 EACH WAY , WHICH THEY ONLY OFFERED TO REFUND MY MONEY OR PARTIAL PAYMENT FOR WAT WAS WRONG WITH BIKE AT THE TIME the wiring caught afire and  I HAD THE WIRES LOOKED AT. But once the bike was taken to the other shop and thoroughly inspected not just for the fire damage , other issues was found that included use of a metallic  engine sealant in radiator fluid to make it run temporarily run good to be sold when engines are blown  . this bike has been had to be taken to the shop 8 to 9 times each time  overheating after initial wires or running hot and once the metallic fluid drained it cranks great but once rpms hit 3000 the bike rpms spike sporadically. I cabn have the shop write a statement as to this effect also that each time I left the shop to drive home I had to return the bike next day it has not ran stable since buying this bike except the first two days I have my receipts which I am attaching including the estimates for repair for just wiring at the franchise sgop they had me tow  it to first before being towed to second shop to be repaired for less. The franchise shop only looked at the burned harness and didnt inspect the bike thoroghly. But after all these problems l;ead me to believe this shop did not fully inspect or change fluids in radiator or  other issues that was gooing on with this bike . It was not listed a a bike needing repairs or I would not have bought a blown engine bike with electrical and ignition issues. I was only offered money to partial repair or lose money paying shipping cost sendoing bike back which would still have me over 2000 in the hole in shipping cost alone not to mention repairs over 2700 in diagnosis and repair and plus  towing cost from bike stopping on way home or after I get it home and try to ride it .I BOUGH TWO BATTERIES CANT BE RETURNED WHILE IT WAS BEING DIAGNOSED FOR WIRING CHARGING CRANKING ISSUES . I also bought a wiring harnes @$500, a fuel pump @$110 and spark plugs and wires for the bike . I HAVE PICS OF EACH IF NEEDED... SO IN CONCLUSION YO CAN SEE I WASNT OFFERED A FEASABLE SOLUTION TO NOT BE LOSING 2000 IN SHIPPING BY RETURNING BIKE AT MY OWN EXPENSE ... THANKS LET ME KNOW WAT MY NEXT OPTIONS ARE. THIS BIKE WAS SOLD IN INOPERABLE CONDITION TO BE RIDEN 

Regards,

On 6-27-14 Mr. [redacted] came into Ridenow Powersports Chandler and dropped off his 2001 Yamaha WR250 motorcycle for diagnosing. Mr. [redacted] checked his bike into the service department with [redacted] and stated that his motorcycle would not kick start...

but would start up if push started. [redacted] had Mr. [redacted] sign the repair order authorizing the initial diagnosing fee of $130.00. The bike was looked at that following Wednesday the 2nd and after the technician checked the valve clearance, fuel delivery and completed a compression test  it was determined that the bike had low compression. [redacted] called Mr. [redacted] on 7-4-14 so that he could authorize further tear down time to find the cause of the low compression but had to leave a message.

On 7-5-14 Mr. [redacted] called back and spoke to another Service Advisor [redacted] and authorized the additional time for the engine tear down, now totaling $296.56. [redacted] told Mr. [redacted] that [redacted] would call him back that Monday when he would be back in the shop. On 7-7-14 [redacted] called Mr. [redacted] to get the tear down deposit but had to leave a message. Work was on hold at this point until we had the deposit. [redacted] never heard back from Mr. [redacted] for a week and on 7-14-14 [redacted] left another follow up message. On 7-16-14 M. [redacted] returned our call and spoke with [redacted], once again [redacted] reviewed our policy of needing the deposit before any tear down work would occur. That same day on 7-16-14 a women called in which we believe to be Mr. [redacted]'s mother and spoke to [redacted] asking why the engine needed to be torn down. The mother also asked how much it would cost for just a valve clearance adjustment. [redacted] explained that the valve clearance's were within factory spec and there were deeper issues within the engine causing the low compression and not allowing the owner to be able to kickstart his motorcycle. The mother stated she would call back after deciding if they would be tearing down the engine for inspection. Later in the day on the 16th the mother called back authorizing the tear down and wanted to leave a deposit with her husbands credit card. [redacted] explained that we could take his credit card over the phone but he would have to sign the credit card receipt when the bike would be picked up after completing all of the work. The mother did not like our phone payment policy and said she would come into the dealership to pay the deposit. On 7-18-14 the mother came into the dealership and left a deposit for $296.56 and was told that the bike would be torn down within a few days and we would be in touch. On 7-21-14 [redacted] called [redacted] to go over the tear down findings and repair estimate but had to leave a message. On 7-22-14 the mother returned our call and [redacted] went over the repair estimate with her which totaled $2135.52. During the conversation she passed the phone to [redacted] went over the tech notes and repair estimate again. [redacted] stated that [redacted] had lied to his wife about the valves needing to be replaced. [redacted] explained once again that the valve clearance were within factory spec but after a test the technician found that all of the valves were leaking adding to the low compression. The mother called back in declining the rebuild and said they would just pickup as is. [redacted] reminded her that tear down time does not include reassembly so there would be additional charges if they wanted the bike put back together. The mother asked what the rebuild fee was and [redacted] stated he would call her back after researching.  Before we could call her back with what the rebuild fee would cost [redacted] called in requesting to talk to a manager. The assistant Service manager [redacted] got involved to answer [redacted]'s questions and have a technician hone the cylinder to see if it would clean up and still be within factory spec. After finding out that the cylinder would clean up [redacted] contacted [redacted] on the 23rd and also offered a discount since the scope of work was outside the customers expectations. The new discounted estimate came to $1390.15.  [redacted] said he would call us back with a decision. [redacted] called and left a message for [redacted] on 7-24-14 to find out what the customer wanted to do. The shop did not hear anything for a week and finally on 7-31-14 [redacted] called back stating that he was going to send a tow truck down to pickup the bike as is. [redacted] told him that the owner of the bike would have to be present to release the bike to the tow driver and sign off declining the rebuild. The repair bill for the estimate has been satisfied so the bike can be picked up at any time. The Service manager has reached out to [redacted] to resolve any concerns and to invite the family down to the shop to look over the failed parts together but has not heard back from him. Message was left on 8-1-14. 

The dealership ultimately believes that the multiple individuals involed in this transaction caused the breakdown in communication.                         

  

There also appears to be two different case id#'s for this complaint with Revdex.com.  The other complaint # is [redacted].  We will post as well on this complaint ID to ensure smooth transfer of info.  We dont want to see any further communication issues.

 

Service Manager

Will need copies of all Repair Orders with milage listed on RO to better understand the claims made here.  Will also need a picture of the Odometer to verify Odometer reading. Motorcycle was in working order when it left the dealership.  Was sold as used in as is condition. ...

Motorcycle was in good working order when it left dealership.  Initial indications by local Yamaha authorized dealer that customer took to suggest contradictions to previous claims made by customer on this vehicle.  Resolution to initial complaint was made.  Options were to return vehicle at that time or receive reimbursement for some repairs made by an independent shop of customers choosing.  Customer requested to keep vehicle and receive an agreed reimbursement amount with no further assistance to unsubstantiated claims.  Refund as requested is declined at this time.

We found a used [redacted] trailer on the dealership website for $1000.00. We had a used trailer to trade in. I went to the dealership and they said they would give us $200.00 for the trade in. We sat down to do the paperwork and the price jumped to about $1350.00. They explained the taxes, the registration fees and the $349.00 dealership fee.
I questioned that the trailer cost $1000.00 we were getting a $200.00 dollar credit for our trade in. So the actual price of the trailer was $800.00 and the dealership was going to charge us $349.00 for their fees? That's almost 50 percent of the cost of the trailer.
He went and talked to the manager and brought the total out the door cost down to $1150. I thanked them for their time and left the dealership.
The next day I received a call from the salesman asking if I was still interested in the trailer. I told him no, not for that price.
On 09/30/2014, I was called by the salesman again. He stated it was the end of the month and he needed one more sale. He asked me if I had a price that I was set on. I said yes, $800.00 out the door. He took information on the trade in. He said he would discuss it with his manager and call me back. He called me back shortly later and said they would do the deal at $900.00 out the door. I told him I would tell my husband and let him know shortly.
I called my husband and he wanted to do the deal at $900.00 out the door.
I conferenced my husband, and [redacted] the salesman on the phone to set up the arrangements. [redacted] again confirmed the $900.00 out the door price.
My husband hurried home from work, hooked up the trade in trailer and headed over to the dealership just before they closed.
When he got there the manager at the dealership told him the deal was off and the price was now back to the $1150.00.
We feel so cheated by the salesman and [redacted] the manager. It was completely unfair to confirm a price on a deal, then back out of it.
We will never do business with this dealership again, and highly recommend that any person out there be very careful when dealing with them.

Marie, Attached is the report (along with what our service department knew) about the motorcycle to BMW.   On page 2 specifically, we mention what the consumer told us and a statement to BMW that we did a used vehicle inspection prior to the sale of the unit to Mr. [redacted].  The...

customer did not bring the motorcycle back into the service department so that cause of the fire could be assessed .  The customer did not purchase insurance on the unit at the time of sale. Kathy S[redacted]Executive AssistantRideNow Powersports Management Group###-###-#######-###-####-efax###-###-####-fax

Ride Now of Chandler made my bike purchase a very good experience. They also honored a coupon that was designed to be used at time of purchase but since they knew I was taking a safety class to get my endorsement they honored it after the fact. The best vehicle purchase experience I have ever had.will make the across town trip for what ever I need for my bike

There has been no contact between [redacted] and the dealership as stated in complaint.  The dealership received a phone call from individual representing themselves as [redacted], mother of [redacted].  This individual, [redacted], is not related to the...

purchase transaction.  This individual indicates that there are some personal family issues involving a motorcycle that was purchased by [redacted].  Individual states that she was disappointed that her son purchased a non-cancellable service plan contract without her approval.  Individual stated that she has paid off loan acquired by her son and states they are selling motorcycle for personal family reasons.  Policy purchased is non-cancellable policy that has been used on multiple occasions and is in full effect.  The dealership is open to discussing in person with [redacted] the details of purchase and providing to him copies of the contract if necessary.  The dealership will also execute all commitments represented in Service Contract in full.  The dealership will not, for Privacy Policy reasons, engage in discussion of transactional details with any person(s) unrelated to the purchase.There are statements made in this complaint that are factually inaccurate and out of context regarding discussions between [redacted], General Manager, and [redacted], represented as mother involving a phone conversation that took place on 7-24-15.  It is also noted that there is question to what person has actually filed this complaint.  As stated above there has been no contact as described in complaint between [redacted], General Manager, and [redacted].The dealership empathizes with the personal family issues that [redacted] is working through with her son and his purchase decision she does not approve of.  The contract purchased by [redacted] is non-refundable.

I just bought a Ranger 570 after looking for months for the right unit. [redacted], and everybody including the delivery driver were friendly, knowledgeable, and professional. They also had the best price by far. I appreciate their patience and assistance through a long process on my part. I recommend Ridenow in Chandler to anybody who is looking for powersports.