Ridenow Powersports Surprise

Customer is coming into the store on July 6th to trade in her unit.

RideNow Powersports Surprise

Buyer beware!!!
Will never do business here again. My husband and I bought a RZR (so we thought) through them. We went to our bank, RideNow sent a PO over to the bank with a VIN number for the unit we were purchasing. We signed all our paperwork with our bank and then they handed us a check for the full purchase price. We drove down to RideNow Surprise with our check. We did a whole walk through on a unit, signed all of our purchasing paperwork for the same VIN number we just signed for at the bank. We were told our unit would be delivered to our house 2 days later since they had to bring it in from the warehouse. All was great...then the next day rolled around and the sales manager called to say someone else sold that unit to another individual. One would think not a big deal, right? WRONG!!!! We now have to get our check back from RideNow (remember this for later) take that back to our bank, have RideNow send another PO over then RESIGN all of our paperwork, get a new check and drive back to RideNow. Talking to the sales manager he first offers free delivery (please see above where they are already delivering it for free, so not much of an "I'm sorry this happened"). Once I told the sales manager they were already doing that for free he offers me a $100 gift card. Ok, anyone who is into this sport, or street bikes, dirt bikes, quads, etc...can tell you that $100 will not do much for anything you need. I then let the sales manager talk to my husband, now he is willing to throw in a free road ready kit (this would cost the average Joe maybe $300, but in parts cost them maybe $75). We get off the phone with RideNow because my husband and I need to think how we want to handle this. I got a call from my bank later and they said because the loan already closed we are being charged a daily interest, but the assured me they could get that taken care of for me. She then informs me that RideNow has already cashed the check WTF?!?! you sold the unit to someone else then cash my check, really?!?!?! At this point I am done, I drive to RideNow to get a check. The sales manager had the you can go elsewhere if you want attitude, the apology didn't feel sincere. He tells me that the GM has to cut the check and they will call me to let me know when he is able to do that. Ummmm, no, they will be working on my schedule I will not be working on theirs! So, fast forward to today. I go in at 930 to pick up my check and the GM hands it to me. Not even an I'm sorry, is there anything we can do to earn your trust or business back, NOTHING!!! So we are now going to use Iron City Polaris, who has been amazing. They are going to sell me exactly what I want for the same price as RideNow and throw in the road ready kit and the icing on the cake is I don't feel like I got screwed over.
Also, be careful of their service department. We bought a ZX14 from the Peoria location several years ago and bought the service agreement. Every time we took it in it would come back with greasy fingerprints all over it. The last time we took it in, my husband rode it all the way home to find out the swing arm bolt was not tight, it was kind of wobbling around in there. As he started to look around there were more loose bolts...

I spoke with [redacted]. The unit is still at our location awaiting a resolution. We are expediting the parts needed and are putting it atthe top of our priority list. At this point customer is satisfied with resolution.[redacted]General ManagerRidenow Powersports...

Surprise

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

** and [redacted] came in to purchase a Polaris RZR from our location. The information we were given on their credit application by the [redacted]s for income did not match what was actual. The bank turned down the loan and the [redacted]s were contacted to find a different source for...

financing or return the unit. After several failed attempts to get payment or recover the unit, a repossession company was hired. The [redacted]'s did finally contact us and we did receive the unit back from them.  We reimbursed the entire amount they had put down when purchased.[redacted]General ManagerRideNow Powersports Surprise.

We are unable to provide any customer documentation to you, as this falls under the privacy act.  Documentation cannot be provided to an outside source unless a subpoena is issued.   The [redacted]'s have all of the documentation and I am sure they can provide it to you.  The [redacted]'s have received their deposit back and we consider this matter closed.  The unit was returned to the store.[redacted]RideNow Powersports Management Group