Right At Home

This company was on a list given to us at [redacted] for hospice care for my 92yo aunt We brought her home last Friday The aide that spent the night with her stole several pieces of jewelry The aide on Saturday was found with a bag of old coins stolen from her in her gym bag The police are involved but without PoA, we cannot file a complaint The Agency accused us of stealing it when we are the sole inheritors DO NOT HIRE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I attend *** *** *** and part of my major includes going on a Bible Lands trip to Israel through Center for Holy Lands StudiesI was under the impression that the trip was not optional so even though I did not have the money to go on the trip, I borrowed money and paid $2,of over $5,price of the tripI found out that because of a medical condition I can't go on the trip and also I am not able to financially afford the cost of the tripI also found out that the trip is not actually required and I can take a different class in place of it so immediately when I found that out contacted Center for Holy Lands Studies asking if I could get a refund on the money I had paid and they told me it might be a possibility and they would let me know and for the next several weeks I emailed and called them and didn't hear anything until they finally answered and said they can't refund it because its "their policy" but they can put the money in a different account for me if I wa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a corrected invoice from the company I have to tell you that the owner, *** *** and his wife, *** (aka bookkeeper) have done, in my opinion some very unethical business practices regarding billing and collections Of which they admitted to as being a mistake You don't do what they did by mistake They processed three electronic debits to her account, and they were never given authorization My sister was the only one authorized as the executor of her estateI knew this and could never authorize anything and that is why I told they to send to my aunt's address and it would be forwarded They never cashed a check so they would have the routing numbers to my aunt bank account They also charged on her credit card without authorization after she had passed That is against the law My fear is how many other unaware senior citizens are being taken advantage of financially.I do know a thing or two about accounts receivables and payables, as I worked for a school district before retiring in an accounting capacity I just can't imagine how they, the ***, thought they could get away with this. I have requested from Revdex.com to forward all communication to my sister, *** *** and her husband, *** As to date, they have neither received a corrected invoice It will be paid upon receipt!
Regards,
*** ***

Utterly unprofessional

I'm sorry but Shane had my addressThe day I told him I called the Revdex.com he hand delivered a check to our mail box and didn't even come to the door to tell meI'm enclosing the envelope that was in the boxI wouldn't refer RAH to anyone.Thanks.*** ***

I was told I wasn't going to be charged for this caregivers day since she was on the phone the whole time.I told the accountant that this sloppy filing was negligent and she called the the dumbest person she ever metI will look for that email from her.This freaked me out since it and another email
were sent two months after the caregiver was fired under bad circumstancesHer singing me karaoke sounded like a bad horror movie.CNA just paid right at home dollars, two months after they were fired.Another example of bad accounting, making me question anything they say

This company was on a list given to us at [redacted] for hospice care for my 92yo aunt. We brought her home last Friday. The aide that spent the night with her stole several pieces of jewelry. The aide on Saturday was found with a bag of old coins stolen from her in her gym bag. The police are involved but without PoA, we cannot file a complaint. The Agency accused us of stealing it when we are the sole inheritors. DO NOT HIRE.

My name is [redacted] and I am the owner of the business being questioned. I have read the comments of [redacted] that you supplied us regarding her Aunt [redacted] account with us. Backstory:One day I got a call from [redacted]’s sister [redacted] who started accusing me (out of nowhere) for some...

sort of financial impropriety. Since I did not have any idea of what she was talking about - but also did not like her tone of voice - I said I would look into it. I then immediately called [redacted]’s sister [redacted] to try to find out what the problem was. Although my conversation with [redacted] was not much nicer, I did at least get some idea of what they thought was wrong. After my phone call with [redacted], I asked my office manager ([redacted]) the next day to look into what happened. [redacted] did a full investigation, figured out the mistake, and tried to call [redacted] to explain. [redacted] never returned [redacted]’s call so the (attached) email of 10/19 was sent.Please see the attached email that was sent to [redacted] dated 10/19 I believe that the email that was sent to her by my office manager [redacted] was very clear, very apologetic (for [redacted]’s ONE mistake), and very fair. I say very fair because we have been patiently waiting – up to this very day – for the [redacted] account to be paid in full; there still is an outstanding invoice for $3,194.38.You have sent me [redacted]’s side of the story, my guess is that after you read the attached email you will understand our side of the story. Here is what I think are the main points:Main Point 1: [redacted] said that we debited her Aunt’s account three times without authorization. 1/ Bottom line is that my office manager [redacted] made ONE bookkeeping error which was that although the [redacted] account usually paid by check, [redacted] mistakenly did ONE bank debit for  the [redacted] account.2/ The other two times the [redacted] account was bank debited  was when [redacted] told my assistant [redacted] that it was OK to debit the Ms. [redacted] account for [redacted]’s last remaining  invoice (which was dated 10/02/2017). That invoice was for $3,194.38 and with [redacted]’s instruction,  [redacted] debited the [redacted] account once for $1.00 (for account verification) and the second debit was for the remaining balance of $3,194.38.Therefore, per the above, my office debited the [redacted] account ONLY ONCE by mistake and then two times with [redacted]’s permission; this totals the three bank debits that [redacted] and her sister are referring to). Since [redacted] repeatedly insisted that [redacted] gave her the OK to debit the for the last remaining invoice, then there must be some sort of misunderstanding about this one point.Main Point 2: [redacted] states that Right at [redacted] did not debit the [redacted] bank account but an insurance company called [redacted] Inc did. Note that [redacted] Inc is our legal corporation name and like the name says we are a [redacted] company NOT an insurance company. Also note that Right at [redacted] is our dba (doing business as) for [redacted] Inc. because in just California alone there are over 35 Right at [redacted] offices with 35 different owners.Main Point 3: As you can see by the email we sent to [redacted], my office is still owed of $3,194.38:Since [redacted] had 2 bank charges reversed - one for $4007.82 and the other one for $3,194.38, the net effect of that was that there now is still one outstanding invoice for $3,194.38.This was all explained to [redacted] in that email.Also explained in that email was the fact that we had weeks earlier received a check dated 9-28-17 for the amount of $3990.00 (check#[redacted]). However, when we saw that the [redacted] account was zero at that point, we never cashed that check!FURTHERMORE: Per our signed service agreement with [redacted], (see the attached signed service agreement point #3), anytime after 10/14/2017, we had the right to charge the credit card [redacted] had on file with us to clear up any past due invoices or balances. Even though we were within our rights to charge that credit card for the last [redacted] invoice, note that we never did charge that credit card.Up to the date of this response, we have never received an answer to our request on how the final invoice of $3,194.38 will be paid!Summary:Please note that for some reason, our ONE bookkeeping error has created all off this ill will on the part of [redacted]. We are still owed over $3,100 (from 10/2/2017) for our final invoice but we are not the ones that seem so upset about all this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

From: Shane G[redacted] [[redacted] Sent: Sunday, September 04, 2016 8:12 PMTo: [redacted]Subject: Response to Complaint [redacted]
I understand that [redacted] is displeased with how long it took for her to receive the...

return of her deposit after her case with our company ended. All of our clients put down a two week deposit at the start of service as we bill weekly once service starts and clients have ten days after that to pay their invoices, so the deposit covers the gap from the start of service to when payment is received each billing period. At the time that client’s provide the deposit at the start of service we tell them that at the end of service any outstanding payable balance will be netted against their deposit and the remainder will be returned to them promptly, no later than 30 days from the end of service.[redacted] called me roughly a week or ten days after her case ended and requested a return of her deposit. I told her that I would check with our accounting department, but that I expected that the check would go out within the next week. She called back again a few days later to check on the status of the check and I updated her, letting her know that we expected to send the check on Thursday. The check we sent to [redacted] ended up being returned to our office due to an address error and the day we received the check back one of our owners drove to [redacted] house and hand delivered the check to her mailbox. While [redacted] was very upset with this delay and it did take longer than I would have liked for her to receive a return on her deposit, she did receive a check for the balance she was owed hand delivered to her mail box in less than the 30 days following the end of service that we promise clients up front.Ask us about Right at Home’s joint study with [redacted]Image Shane GOwner, Right at Home [redacted] and Central Ohio[redacted] – [redacted] Area###-###-#### – All Other Central Ohio[redacted]ImageLike us on facebook!Image