Right Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business still owes me a secondary truck ignition key with remote door lock/unlock which they committed to installing on my visit to their dealership on 7/19-7/ I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

July 15, Revdex.com [redacted] [redacted] RE: Complaint ID#: [redacted] ( [redacted] ) To Whom It May Concern, We received the complaint filed by Mr [redacted] and promptly made contact in an attempt rectify the issues Mr [redacted] agreed to stop by the dealership Saturday, July to discuss his concerns with the purchase of his new Toyota [redacted] After the discussing the customers previous purchase, the dealership offered to allow Mr [redacted] to trade in the Toyota [redacted] and chose a different vehicle at a substantial discount Mr [redacted] decided to purchase a pre-owned certified Toyota [redacted] that was equipped more to his liking and at financial terms that very favorable on his behalf I called Mr [redacted] Monday morning to verify that the situation had been rectified and that all the issues with his previous purchase were alleviated Mr [redacted] thanked the dealership for helping bring the situation to a satisfactory resolution and said that he was very happy with his new vehicle [redacted] CR Manager Right Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The business still owes me a secondary truck ignition key with remote door lock/unlock which they committed to installing on my visit to their dealership on 7/19-7/20 . 
I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 15, 2014
Revdex.com
[redacted] 
[redacted]
RE:  Complaint ID#:  [redacted])
To Whom It May Concern,

We received the complaint filed by Mr. [redacted] and promptly made contact in an attempt rectify the issues.  Mr....

[redacted] agreed to stop by the dealership Saturday, July 12 to discuss his concerns with the purchase of his new 2014 Toyota [redacted].  After the discussing the customers  previous purchase, the dealership offered to allow Mr. [redacted] to trade in the 2014 Toyota [redacted] and chose a different vehicle at a substantial discount.  Mr. [redacted] decided to purchase a pre-owned certified Toyota [redacted] that was equipped more to his liking and at financial terms that very favorable on his behalf.  
I called Mr. [redacted] Monday morning to verify that the situation had been rectified and that all the issues with his previous purchase were alleviated.  Mr. [redacted] thanked the dealership for helping bring the situation to a satisfactory resolution and said that he was very happy with his new vehicle.
[redacted]
CR Manager
Right Toyota

To whom it may concern,
 
We are sorry that Ms. [redacted] is experience mechanical complications with her Toyota Tacoma. Since Right Toyota hasn't been the servicing dealer of this vehicle we would like to make two recommendations to the Revdex.com and the...

consumer to properly elevate her concerns for a resolution.  
#1 The Revdex.com should open the case to the dealers who last serviced her vehicle and didn't correct the issue.
#2 the customer should contact Toyota Motor Sales Directly at [redacted] and request they open a case for possible arbitration for a lemon law buyback.
 
Right Toyota has not touched this vehicle since September 30, 2015 at what time our inspection of the vehicle resulted in us performing an warranty alignment to correct the pulling to the right issue. No other work was performed because no other defects could be found or duplicated at the time. Right Toyota can't be held accountable for service work performed at other dealership servicing facilities. We won't be able to assist the consumer further with elevating her complaint and strongly suggest she contact the manufacture and start the process of arbitration to get the make of the vehicle to take responsibility for a product Ms. [redacted] feels was delivered to her defective.

RE: Complaint  ID#:  [redacted] (Mr. [redacted])
To Whom It May Concern,
We contacted Mr. [redacted]  immediately after  receiving his complaint to discuss some  of the  details he provided which  we found  inaccurate.  We are...

 not familiar  with  the vehicle  registration guidelines for the State  of California, hence  the  reason we issued  a 90 day  temporary registration for  the  vehicle  and  why  we  did  not  process the  permanent registration through  the  dealership.   When  the  dealership issues   a  90  day  temporary registration we  are  very  thorough in  explaining that  the  permanent registration, in  the customer's home state, is solely their  responsibility.We explained that  the temporary registration that  we issued  was valid for 90 days. In no way did we specify that he could wait the full 90 days before applying for his permanent registration in California, as we are only familiar  with the laws regarding registration in the State  of Arizona  and  nowhere else.   We regret the  fact that  Mr. [redacted]  has  incurred fines, however, the dealership does not pretend to know the laws and regulations of any state other than Arizona.  What could possibly be the benefit  of that? We have been  members of the Revdex.com for many years  and we have always  been willing to compensate a customer with a legitimate complaint. However,  in this case, I find that the dealership has made  no misrepresentation which could have caused  Mr. [redacted] to incur fines registering his vehicle.

On 9/22/2016 customer came in to our service department for a complaint that car had a rough idle & lacked power. After inspection and diagnose it was determined that the fuel injectors needed to be...

replaced. See repair order #[redacted] Dated: 09-22-2016.
On 9/30/2016 customer returned to complain the car still had issues. After inspection we noted that there was a loose found circuit at fuel rail for transmission EDU. We repaired issue at no cost to the customer. Ms. Ward took a test drive with our service manager after the repair was performed and found the condition of the vehicle to be performing as expected. (See repair order # [redacted]).
After the customer took the car on a road trip to Flag staff, she returned again on 10/01/16 to advise that she thought she smelled gas. After a complete inspection, test drive and second opinion from our service director, we determined there was no issues found, no signs of a gas leak and/or no smells of gas coming from the vehicle. As a courtesy to the customer we made an adjustment to the fresh air door placing it on "Circulate" so to not suck in outside air & exhaust fumes. (See repair order c51856).
The vehicle in question is a 1992 Toyota Camry it is expected that Ms. Ward MAY experience additional repairs needed to keep a 24 year old car running properly. As of today, all customer concerns have been addressed and the vehicle is performing as promised. The parts & labor for the above stated repairs will be covered for 12 months, unlimited miles. 
Sincerely,
Jane D[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted],I received a reply to complaint ID#[redacted] from [redacted], an employee of Right Toyota.In response to Ms. [redacted]’s request I have attached a letter that Right Toyota should forward to the [redacted]). This letter explains my complaint and also requests the [redacted] to remove the unauthorized credit inquiry from my credit report(s).  That letter is entitled Reply to Right Toyota and Revdex.com [redacted].  This is the letter that Right Toyota should send to the NCC. I need to be informed if it is not sufficient.I have also attached a copy of my original complaint to the Revdex.com, complaint ID#[redacted].I have attached [redacted] defamatory, deceitful, and insulting reply to my original complaint (ID#[redacted]), and I have attached my rebuttal.  In addition I have also attached [redacted] final response to my original complaint.  By the way [redacted] final response to my original complaint seemed insincere and unapologetic. At this point it has become obvious that he never intended to live up to his word anyway. He promised to remove the inquiry from my credit report; but has failed to do so. Like a fool, I actually believed him and allowed the Revdex.com to close the original complaint based upon his word. His failure to fulfill his promises is consistent with the insulting behavior of the Right Toyota employees that I encountered during this episode.I acknowledge [redacted]’s apology for “…any inconvenience…”; but this incident is far more than inconvenient.  This entire episode proves that Right Toyota is deceitful, disrespectful, and untrustworthy.  Consequently I want to amend complaint ID#[redacted]. In addition to removing the inquiry from I credit report(s) I also want an apology from Right Toyota for their failure to proceed as promised in the original complaint. I also want an apology for their defamatory, disrespectful, deceitful and insulting conduct in this matter.  The words I have just used are to be included in the apology and I want it to be in the form of a letter signed personally by [redacted].Best Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.RE: Complaint ID#  [redacted]RE: Complaint ID#  [redacted] I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply.  And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay.  Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6.  He is correct inthat regard.  I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint.  But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint.  This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint.  Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership.  I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you.  But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota.  I did not take delivery that day because itwas not ready for delivery.  I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery.  Then Iwent home to wait for a phone call.  Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file.  When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit.  There wasn’t any need to do that.  I was paying for the vehicle without aloan.  At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit.  That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score.  That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager.  I didn’t “demand” to speak to anyone.  I simply asked to speak to the generalmanager.  Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti.  A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota.  I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint.  He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit.  At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore.  But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application.  I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were.  I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed.  He returned with a document that was blankexcept for my name, Social Security Number, and my signature.  I remembered that the salesperson, Spencer,had requested my SSN.  He said that thedealership needed to verify that I was who I said I was.  That is how my SSN appeared on the document.  But I was never told that the dealership wasgoing to check my credit.  It was notnecessary to check my credit.  It was aviolation of my privacy.  I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand.  He willingly gave it to me.  I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces.  At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document.  Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid.  It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling.  He told me that I hadcommitted a crime by stealing dealership property.  I told him that if I had committed a crimethat he should call the police and I would wait for them.  Of course he didn’t call the police.  I wish he would have.  I would have had him arrested for assault.  Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match.  And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording.  Of course they won’t.  They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.”  This isnonsense.  I provided legalidentification.  I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good?  Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit.  Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report.  I didnot apply for credit.  They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you. I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply.  And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay.  Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6.  He is correct inthat regard.  I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint.  But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint.  This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint.  Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership.  I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you.  But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota.  I did not take delivery that day because itwas not ready for delivery.  I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery.  Then Iwent home to wait for a phone call.  Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file.  When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit.  There wasn’t any need to do that.  I was paying for the vehicle without aloan.  At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit.  That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score.  That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager.  I didn’t “demand” to speak to anyone.  I simply asked to speak to the generalmanager.  Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti.  A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota.  I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint.  He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit.  At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore.  But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application.  I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were.  I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed.  He returned with a document that was blankexcept for my name, Social Security Number, and my signature.  I remembered that the salesperson, Spencer,had requested my SSN.  He said that thedealership needed to verify that I was who I said I was.  That is how my SSN appeared on the document.  But I was never told that the dealership wasgoing to check my credit.  It was notnecessary to check my credit.  It was aviolation of my privacy.  I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand.  He willingly gave it to me.  I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces.  At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document.  Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid.  It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling.  He told me that I hadcommitted a crime by stealing dealership property.  I told him that if I had committed a crimethat he should call the police and I would wait for them.  Of course he didn’t call the police.  I wish he would have.  I would have had him arrested for assault.  Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match.  And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording.  Of course they won’t.  They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.”  This isnonsense.  I provided legalidentification.  I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good?  Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit.  Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report.  I didnot apply for credit.  They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you.

Regards,

Richard Bowes

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4845   RE: Complaint ID#: 11465933 (Mr. [redacted]) To Whom It May Concern,     The policy concerning out of state vehicle registration at Right Toyota is and always has been, that it is solely the customer's responsibility to register the new vehicle in their home state. The State of Arizona allows the dealership to issue a 90 day temporary registration as a convenience.  However, the time each individual state allows for registration supersedes the Arizona temporary registration expiration date.  It is the customer's responsibility to know and abide by the laws and regulations of the state for which they reside. Right Toyota does not register vehicles in the State of California, therefore none of our staff would advise Mr. [redacted] on how to avoid fees of surcharges there.  We are of the opinion that Mr. [redacted] is ultimately responsible for any registration fines that he may have incurred. However, since Right Toyota is committed to customer satisfaction, the dealership will offer to pay for half of Mr. [redacted]'s registration fine.

As you can see on the attached document the credit inquire request was submitted to the NCC 24 hours after the initial email we received about the complaint and the NCC has the inquiry removed in 10 day. During all of our communications with Ms. [redacted]; she never mentioned the...

fact she was not given the watch from the promotion we were having the day she was in the dealership.  I will make sure Ms. [redacted] does indeed receive a watch as expected!  When we run the in store promotions / giveaways it clearly states that the offer is "WHILE SUPPLIES LAST". We are sorry that Ms. [redacted] missed out on the opportunity to receive a watch and if we knew this was an outstanding issue we would have made sure she was supplied one weeks ago while we were handling her other concerns.  We have apologized to Ms. [redacted] many times for the misunderstanding and have worked aggressively to make sure all her concerned was elevated in a timely manner. We will make sure that she gets that watch ASAP!! sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason I am rejecting Right Toyota's response is that it is just like the original problem - they obviously have difficulty being completely honest.It is true that I did not mention the promotional item they promised when I contacted them regarding the damage they did to my credit.  At the time, I was so horrified that I had believed their rep and had to deal with the consequences that I was not even thinking about the watch they were supposed to send me.  Besides, when I got there and handed over the flier they sent me that said, "Everyone is a winner," the person who took it, verified my address, and promised to mail the item out said it would be a couple of weeks before I got it.  So at the time it was too early to expect to have received it.I would appreciate it if the Revdex.com could leave the file open until I actually receive the item their rep now states will get out to me "asap".  I promise to let you know if/when I do.  Right Toyota's statement that they mark everything "While Supplies Last" is definitely false; the advertisement we received also did not say, "While Supplies Last" or I probably would have assumed that they would be out by the end of the weekend (which is when I was able to go) and would not have bothered to drive all the way across town to check it out.  I did not have any reason to make a copy of the flier but now wish I had so that I could attach it to this complaint.  Again, it definitely stated that every person who brought the flier to them would get a prize if they agreed to look at cars and get their vehicle appraised, which is what I did.  Frankly, if they had told me, "Sorry - we are all out and you are too late," instead of "Can you confirm this is the right address?  We will mail one to you as soon as the new supply comes in.", I would not have even bothered to look at cars and then they would not have damaged my credit.  But that was not what happened, so it sounds like the same problem I had with the credit pull they did - what they say is not really true.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.RE: Complaint ID#  [redacted]RE: Complaint ID#  [redacted] I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply.  And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay.  Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6.  He is correct inthat regard.  I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint.  But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint.  This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint.  Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership.  I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you.  But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota.  I did not take delivery that day because itwas not ready for delivery.  I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery.  Then Iwent home to wait for a phone call.  Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file.  When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit.  There wasn’t any need to do that.  I was paying for the vehicle without aloan.  At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit.  That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score.  That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager.  I didn’t “demand” to speak to anyone.  I simply asked to speak to the generalmanager.  Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti.  A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota.  I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint.  He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit.  At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore.  But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application.  I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were.  I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed.  He returned with a document that was blankexcept for my name, Social Security Number, and my signature.  I remembered that the salesperson, Spencer,had requested my SSN.  He said that thedealership needed to verify that I was who I said I was.  That is how my SSN appeared on the document.  But I was never told that the dealership wasgoing to check my credit.  It was notnecessary to check my credit.  It was aviolation of my privacy.  I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand.  He willingly gave it to me.  I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces.  At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document.  Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid.  It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling.  He told me that I hadcommitted a crime by stealing dealership property.  I told him that if I had committed a crimethat he should call the police and I would wait for them.  Of course he didn’t call the police.  I wish he would have.  I would have had him arrested for assault.  Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match.  And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording.  Of course they won’t.  They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.”  This isnonsense.  I provided legalidentification.  I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good?  Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit.  Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report.  I didnot apply for credit.  They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you. I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply.  And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay.  Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6.  He is correct inthat regard.  I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint.  But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint.  This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint.  Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership.  I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you.  But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota.  I did not take delivery that day because itwas not ready for delivery.  I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery.  Then Iwent home to wait for a phone call.  Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file.  When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit.  There wasn’t any need to do that.  I was paying for the vehicle without aloan.  At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit.  That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score.  That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager.  I didn’t “demand” to speak to anyone.  I simply asked to speak to the generalmanager.  Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti.  A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota.  I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint.  He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit.  At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore.  But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application.  I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were.  I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed.  He returned with a document that was blankexcept for my name, Social Security Number, and my signature.  I remembered that the salesperson, Spencer,had requested my SSN.  He said that thedealership needed to verify that I was who I said I was.  That is how my SSN appeared on the document.  But I was never told that the dealership wasgoing to check my credit.  It was notnecessary to check my credit.  It was aviolation of my privacy.  I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand.  He willingly gave it to me.  I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces.  At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document.  Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid.  It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling.  He told me that I hadcommitted a crime by stealing dealership property.  I told him that if I had committed a crimethat he should call the police and I would wait for them.  Of course he didn’t call the police.  I wish he would have.  I would have had him arrested for assault.  Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match.  And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording.  Of course they won’t.  They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.”  This isnonsense.  I provided legalidentification.  I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good?  Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit.  Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report.  I didnot apply for credit.  They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you.

Regards,

Richard Bowes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

September 24, 2015Revdex.com4428 N. 12th StreetPhoenix, AZ 85014-4845RE: Complaint ID#: [redacted] ([redacted]) ToWhom It May Concern,We   received   the   complaint   filed   by   [redacted] ...

 [redacted]   and   contacted   the   customer immediately after receiving it.  In order to satisfy the customer’s concerns, we complied with all the requests detailed in the complaint except removing the documentation fee.  We explained to the customer that the documentation fee is charged on every retail automobile transaction and is non-negotiable.  We drafted all new paperwork for the customer to sign reflecting the revisions requested by the customer except for the documentation fee.  The customer is satisfied with the changes.Regards,Zach I[redacted] Right Toyota General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] & [redacted]

Revdex.com [redacted]RE: Complaint ID#: [redacted]To Whom It May Concern,We received the complaint from Mr. [redacted] and responded to his concerns as promptly as possible. Although we had a perfectly...

plausible explanation for the issues Mr. Ogden had with the vehicle he purchased from us, we allowed him to r eturn the vehicle. The dealership considers this matter resolved.

Attention Zach I[redacted]:
I specifically asked Adam P[redacted] and Ryan Jenner if I had 90 days to register the car in CA. They both knew I was  from CA and was driving back right away. I t[redacted]d your staff to provide me this info. It was very obvious I was asking them about fees and avoiding any extra payments. after all, DMV is mostly about fees and payments. If they weren't sure of California DMV's regulations, they should have not commented on it. I was given instructions that I had 90 days to register the car. Your company is liable for my loss. I have my wife as my witness of Adam's statements. I have emails from Ryan stating of a 90 days temporary registration. I work hard for my money and this is a big loss for me. I'm seeking your kind help in this matter. I will have to seek legal representation if needed.

Revdex.com[redacted] 

[redacted]RE:  Complaint ID#:  [redacted]To Whom It May Concern, We contacted [redacted] shortly after receiving his complaint to discuss the issue concerning the bumper on his [redacted]...

[redacted].  During the conversation I learned that [redacted] had recently purchased his truck pre-owned from a different dealership, which is information that was not discussed anywhere in his complaint.  I can empathize with [redacted]’s frustrations having to deal with this issue, however, neither Right Toyota nor the manufacturer have an obligation to repair something on a vehicle that has been damaged and not an actual manufacturer’s defect.  I relayed this information to [redacted] and let him know that I thought it rather unfair of him to file a complaint against my dealership and not the dealer that had sold him the vehicle.   Although I feel neither Right Toyota nor the manufacturer bear the responsibility to rectify this issue for [redacted], I agreed to replace the bumper on his truck at no cost to him.Sincerely,[redacted]Right Toyota General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,