Riley Funeral Home, Incorporated

We have responded privately to this customer's concernsWe offered to inspect his bed sooner after calling the manufacturer's service tech ourselves and explaining his urgencyCustomer said he does not want any more assistanceOur customer service department exists solely to help customers with any issues and help facilitate manufacturer warranty, but we need to see pictures or inspect in person before being able to take the next step in repair or replacementMore than happy to take care of everyone, but please understand we can't switch someone's furniture out to something totally different without seeing the damaged pieces firstThe manufacturer's warranty requires that the service tech inspect first and see if it can be repairedPlease call our customer service department with any other issues Store manager is more than willing to apologizeThank you

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] *** They have not addressed the idea that I am requesting some of my money back or some sort of compensation for THEIR NUMEROUSE mistakes

First of all, we apologize for the poor service and taking such a long time to resolve the issue concerning the damaged bridge: We have reordered the Bridge - W325-and will exchange with the damaged oneBased on the information from the vendor, we should be able to have the exchange completed in approximately weeksIn addition, The customer will also have up to $store credit to utilizeThe customer can search online and contact me to complete the transaction or can do so in one of our stores The store credit offer is good for the next days only

We are very sorry for the misunderstanding on the purchase price We beat any competitors price if it can be verifiedThe refund was processed the same day, but does take a few business days to process, today would be business day #so please give it more days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It is also amazing that now they have a landscaping company that can do the workBefore, I was told no we do not do that at all Regards, [redacted] ***

We have the replacement parts in stock and are waiting on customer to schedule a date with us to install themPlease call [redacted] to schedule Do not worry on expiration of warrantyIt only matters when you first reported the warranty issue to usThanks!

Hi there, we researched this protection plan We found that it was indeed already switched to a leather protection plan and is fully in place However the protection plan company advised us that this customer's problem is not covered under the plan, which is peeling of the leather

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] What I still have a problem with is that Winner Furniture and Ashley Furniture is still selling this durablend furniture that cracks, splits and peels IIin a short amount of timeI have some satisfaction but what about the consumers after me who will get ripped off with this garbage furniture.Its immoral and wrong and I wish the selling of this furniture could be stopped and they could suffer a class action and/or penalties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately, this is the same response I been getting for almost Year now!Winners Furniture Motto is “ we’re dedicated to make sure you have an excellent shopping experience “ This is far from it!! This issue was elevated to the Chief Operation Officer Mr***, however I do not want a $ in store/online credit since I have no need for any furniture, etc.I would like to get a $ cash/ check Regards, [redacted]

We are very sorry for all the confusion on the sleeper sofa mattressWe have already spoken to Ms [redacted] before receiving this and believe we have made her happy We have ordered a memory foam sleeper mattress from a different sofa and are giving it to her We are reprimanding the salesmen who misled Ms [redacted] , whether intentionally or not, and providing remedial training so they better understand the sleeper sofa product linesThis will fix any future problems as wellOur goal is 100% customer satisfaction and we will do what it takes to make every sale right Thanks!

We are very sorry about the miss communications on [redacted] order We believe there was a misunderstanding on some definitions of words By "in stock", the salesman meant it was in stock at the manufacturer's warehouseWe place orders to them daily, and they ship us truckloads of merchandise a couple times per week Normally merchandise from them arrives within weeksHowever, it is back ordered sometimes and takes longer to arriveThat is why all salesmen are supposed to say "Could be weeks, but could be up to weeks", and that is also printed on every sales invoice After the order is placed, the manufacturer provides us with an ESTIMATED arrival dateThis is still an estimate and is not guaranteed to us, so we can not guarantee a specific arrival date On all sales invoices it explains this also, "Availability of merchandise is estimated according to information on hand at the time order is written[We] can not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty, or any other cause beyond the control of the seller" We assure you as soon as the sectional hits OUR property, we will call as soon it does and schedule the delivery We are very sorry for the miscommunication, we wish we could have guaranteed dates and that they would come faster, but furniture is very large and bulky and must ship across the country in 18-wheelers, this is with all furniture stores and all furniture manufacturers I still show the sectional with an estimated arrival date to our warehouse of 7/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Firing the delivery guys does not solve for the lies told to us by the sales people The upfront deceptive sales tactics misled us into believing that a product could be delivered with in a certain time frameNow, weeks later, they delivered a dresser that was damaged And as you can see from the voicemail received from *** it was supposed to have been delivered first thing Monday morningBut it wasn't until after I called them at 4:30pm that they said they would deliver itI told him it was raining and *** said that's ok, it's in a box so it'll be protectedWhen it was delivered to my house it was not in a box and it was visibly damaged with an effort to cover it upWhy on earth would I ever want to give this company and more of my money in the future?!?!? I would like a refund for this 3rd dresser that is on orderSaying sorry isn't going to cut itWould like a refund on the current furniture purchased Regards, [redacted] ***

We have since spoken to the ***'s since this response came through, we have an exchange scheduled for Friday with them on the chest We are not happy either with the manufacturer for sending us a damaged chest twice in a rowThis one will be thoroughly inspected before leaving the warehouseWe are also attempting to obtain a credit from the manufacturer for the old chest so they can keep it for free, or a steep discount, for the troubles

Response:Repairs have been made at no charge to the consumer while under warrantyAfter the warranty period ended, [redacted] offered the dealer a 50% credit to help satisfy the consumerPlease keep in mind that the warranty is between the customer and the manufacturer, Winner Furniture has been actively working to assist customer with an amicable resolution.Sent on: 2/13/10:55:AMSent by:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This business continues with it's deceptionStore manager [redacted] ) was told several times NOT to contact Mr [redacted] for any reason due to previous argumentThis request was not honored and it was ignored!!! Mr [redacted] contacted the Customer service and requested that the owner of Winner furniture contact him to discuss the behavior and professionalism of store Manager's actionsMr [redacted] was told someone would be contacting him, as of this date, no update or return call from ownerThis business not not provided professional oversight for it's managers or their behaviorManager is able to act in a manner that "outrageous" and unprofessional and not be held accountable for their actions and conductManager told other employees a fabricated LIE concerning the incident that occurred between him and Mr [redacted] Employee related fabricated story to Mr [redacted] , which was not the truth in order to cover himself from blame Store manager [redacted] ) to Mr [redacted] to his face that the bed was his and would not be fixedTherefore, Mr [redacted] told manager to cancel service tech because he was filing a lawsuit and store Manager encouraged Mr [redacted] to do so and said he would call and cancel service techMr [redacted] making sure that tech was cancelled, confirmed with tech that he did not want tech to come out due to incident with store managerAlthough tech came out after speaking with Mr [redacted] , bed could not be fixed and Mr [redacted] was indeed sent another bed which was wrong style and brand and much CHEAPER than cost of original bedMr [redacted] called about different price difference of and was connected to Store manager at [redacted] Highway location to get informationStore manager said employee who priced bed was wrong in their quote and if wanted another bed, had to pay an additional for another bedThe actions of previous store manager and the deception of this company is unethicalCompany will say anything to try and get customer out of the wayOwner of store never called and Mr [redacted] doesn't expect him tooStore managers have no one to answer to and customers who experiences such behavior from manager will only have their complaints tossed to the side and IGNOREDMr [redacted] has vowed NEVER to step foot in any WINNER location, refer friends or family to any winner stores due to unprofessional actions of managerWinner store managers lacks ACCOUNTABILITY!!!!

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I contacted the business after received the notice from Revdex.com and the response from the business, and they did verify that we could come in on Tuesday 10/10/and pick up the check for our refund since they can not refund us the cash hat we paid with Regards, [redacted]

Hi, we have been in touch with Ms *** and resolved her complaintWe are delivering a new sofa for free as soon as it comes inThanks!

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On are about March the furniture was delivered to my home of resident At the time of delivery we notice that the love seat had a damage on the left arm as you are looking at it At that time I Willie Heard brought it the attention of the Winner Furniture Movers that the furniture was damage The workers took photos of the damaged furniture and also contacted Winner Furniture HQs in Louisville The representative from the HQs told me that someone from Fast Furniture Repair will contact me within a week After not hearing from Fast Furniture, my wife Alicia went to Winner Furniture in Radcliff, and complained about the horrible service that we were receivingThat's when she (my wife) was told that Fast Furniture do not contact their customers, that we need to contact them and set up an appointment and my wife was given a phone number to Fast Furniture at that time Once we received the number to Fast Furniture I called to set up an appointment date They set the appointment date for May 2017, and they NEVER showed up So my wife called that night and left a message on voicemail and I was contacted the very next day Another appointment was scheduled and the representative actually showed up and decided that the furniture was damaged unrepairable, and a new part needed to be ordered The representative contacted Winner Furniture in Louisville and told them that a new part need to be ordered I ask the representative how long would it take for the part to arrive and he said about two weeks and that was approximately a month and half ago My wife went back to the store and inquired about the replacement product, (after not being remembered or about the service that was rendered) and she (my wife) was told that the product was ordered and would be mailed to our place of residence and we would have to contact the store for someone to come and replace the damage part At no given time was service refused by myself or my wife We would just like for our product that we paid for in good faith to be delivered to us as promised in good faith as a HONORABLE business should At the time of purchase we had no problem paying for the furniture in cash as required by Winner Furniture, and now they (Winner Furniture) is having MAJOR ISSUES delivering and withstanding to the Honorable side of what RIGHT look like Making up imaginary stories to appease you or me will not get my money back or my furniture replaced

We took care of the customer last Thursday and she is completed We are very sorry the parts took so long to arrive from the manufacturer, but the day they arrived the warehouse director personally went out and delivered themThanks!

I'm sorry you're not happy with the protection plan, it is not an insurance policy, but a protection plan that covers against all accidentsThey do require you to tell them how it happened, and they will fix it if you tell them ANY reason on why it happened They said they gave you hours to "think up" how it may have happenedPlease try to come up with a possible reason it could have happened and they would cover it All this was noted in the protection plan agreement emailed/mailed to you and is available from them as well if you need another copyAs a one-time courtesy to resolve the problem, we can offer you 25% off a replacement living room suite