Riley Funeral Home, Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [On the Receipt, which is given to a person AFTER they have handed over moneyI should have been told before hand, not afterAn All sales are final sign is not a clear sign that layaways cannot be canceled and you can't get your payment backI would understand that if I had brought an item home and wanted to return itI can't believe that a company that has been in business for years is so desperate to make money that you can't return my $and would instead have me come in and buy a random piece of furniture or a lamp or whatever you have for $that would not match anything else I ownA true business that puts customers first and is doing well, would not argue with me for weeks over giving my money back when I was clearly not told layaways cannot be canceledI respectfully ask you to please just return my moneyI have not gone and bought furniture elsewhereI am still sitting on a couch that the fabric on the cushions has completely come apartI am not in the position to buy furniture at this point due to the medical emergency stated in the beginning which has left me with thousands in medical billsOne never knows what situation will come up in lifeWhich is why, had I known I could not cancel the layawayI would have never started itSurely you can see the fault of your employees not being upfront with me and understand that this one time you can put your Policy aside and return my money Thank you.] Regards, [redacted] ***

Our Customer Service department and Director of Sales have been in touch with Ms *** continuously since her first deliveryWe are very sorry for any inconvenience on the orderIt is frustrating to her and to us both when furniture arrives damaged from the factory. At this point, we have
resolved all her issues except for her dresser swap outAs soon as it arrives we will schedule that at her convenienceThanks!

Again I'm very sorry for any miscommunication on the Guardian protection plan A protection plan document is mailed to each consumer's home after it's registered that has all the details in it We have brochures in store too explaining what's covered and what's not I have attached documentation showing what is covered under the Leather plan and what is notIt still covers you for many years for a variety of accidents We'd also like to offer a Winner gift card for the price of the protection plan, as a measure of good faith If your item accidentally gets a rip near where the peeling is, they would probably cover that The plan is designed to protect against accidents

We have already taken care of *** *** complaint before receiving this letterWe believe this matter is handled to his satisfaction Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***the reason that *** isn't covering it is because I don't know how the rips happenedThey won't cover the leather peeling due to that's a manufacturer issue they saidMy complaint with you is that you sole is a insurance policy that won't cover it when we asked if it would cover everything and we were told yes

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Even before receiving this message from Revdex.com, we have been attempting to reach Ms *** to try to resolve her complaintTo date, we have made numerous calls to her and have been unable to reach herHer layaway is still safe in our computer system once she decides to stop back in and see usThanks

We are very sorry for the miscommunications on the order. We have already exchanged the mattress for a different one that Ms*** is happy withWe have also had meetings to discuss getting issues like this fixed in a more timely manner in the futureThanks for contacting us and we're
glad we got Ms*** all taken care ofthanks!

Again we are very sorry for any miscommunication on Ms ***'s order We NEVER give away TVs for free, they are included in the price of any packages Additionally, the price of the tv is actually shown on the packages on all bedroom and living room price tags We're sorry if Ms *** thought the TV was free Her TV has already come in and is awaiting pick up If she prefers a refund, she can call the store and the manager can refund her card over the phone Our goal is 100% customer satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Winner Furniture fabricated the truth about the sales manager which is no longer there1.upon purchasing the sleeper sofa and sectional we both looked at the stock while in store which said it was available in your wharehouse and had to be shipped to them which would only take up to weeksWithin a week I called to find out when it would be delivered and was told that they must had sold the last right side chaise to sectional before my order was put on the truck to be delivered to store that it was no longer in stock and had to be special ordered and would take until July 10th to receiveThe sales manager *** *** said that for my time and misunderstanding that he would include a drawer nightstand that matches my bedroom suite also ordered or the year guardian warrantyI called several times to ensure that my order would be delivered to store by July and to me within a reasonable timeOn July 7, I called and they told me that he was no longer in the store and he gave me the wrong dates and I would not be compensated for my wait as he had promisedThen I called customer service and they said it wouldn't be shipped to store until July The dates have changed several times and I have been lied to several timesThis is not being misspoken to, this is flat out lies.I feel I should be compensated as promised for my wait
Regards,
*** ***

We sincerely apologize for the miscommunication o* *** *** order After reviewing the notes and the order, we see where *** *** was charged properly for the items on the ticket, but after initially delivery, wanted his bunk bed setup in a way shown onlineThe sale price online for
the piece bunk bed is $not including mattresses*** *** was rung up for the piece bunk bed and mattresses for $ The difference in price to add on the 2nd part of the bunk bed was discounted to $additional We then offered to discount it another 50% and sell it at a loss to make up for the mistakeWe have since resolved this and picked the bunk bed back up from *** ***We truly regret this misunderstanding, have provided additional training and writeup on the salesperson, and we hope *** *** can forgive us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Business manager ***) stated "The bed is yours!!" Meaning that the bed would not be fixed or serviced due to previous argumentManager said he would CANCEL service tech order because HE was angry, therefore there was nothing left to discuss or talk about at this pint!! Company wants customer to wait SEVEN days before bed can be inspected which is completely unacceptable!! This business has been negligent in so many waysBed is NOT new and was off the showroom floor, bolts and screws are missingDelivery guys put screws in wrong, loose, etcI had no problem with bed being serviced, but for an individual to WAIT seven days is completely ridiculous

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** I was not aware that the protection plan was changedSo if it Doesn't cover any peeling or cracking than what's the point of having that protection planI was not aware that it didn't covered that, especially since they had me on fabric protection planI will call the protection agency Monday morning and I'll verify if I was really switched and coverageI've never been in this position before, I've been dealing with this problem for almost months and it's getting very frustrating as time goes byI would rather have my money back and not have to deal with their business again

We are sorry for the trouble with the driveway and grassWe have no way to replace sod, but we are waiting on a landscape company to go out and place some new sod They just informed us they have been extremely busy and wanted to apologize to Ms *** for the delay We will stay on them
to complete this in a timely manner Again we are very sorry for the inconvenience and the drivers have received written reprimands for not staying on the driveway

We are very sorry for the troubles Ms *** had with her remaining two chairs. There is no excuse for itAfter hearing about this, our director of operations personally delivered her two new chairs and she is now satisfied with the purchase. We regret the mis-steps made here and
have implemented procedures to avoid this confusion from happening againThanks!

We are very sorry about the confusion on your order with the tv We do not in fact advertise or offer Smart 32" tv's in any of our packages, we only carry regular 32's and that is what is in all of our packages We believe the salesman made a mistake in putting the Smart 32" on your
invoice However we are going to honor this mistake and deliver you a 32" smart tv The problem is, there has been a nationwide shortage of LG 32" Smart TVsNobody has them anywhere We've tried all of our LG suppliers and have had them on order for months now with no ETA This is why we offered the credit and the regular 32" Rest assured, your Smart tv is still on orderWe have a batch of Philips 32" Smart TVs coming in soon, if you'd prefer to switch brands, please contact our customer service department if so - ***Thanks!

[I am responding to an email I received yesterday (8-30-17) from the Revdex.com regarding my complaint and I have decided that since I have been waiting on this TV for over weeksI would like for these funds to be credited back to my debit card ASAP I choose not to do business with this company and will take a reimbursement of the monies I spent for the TV plus the taxes that was taking out The person addressing the complaint has contradict themselves on several occasions thru out this process Moving forward it is what it is and company do what they do to many of customers/consumers.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, we can offer $check refund or $in store creditAlso the, replacement bridge is in and ready for replacement instead, if that is still the preferred solutionWe can be ready to do that at anytime!

All has been taken care ofThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am responding to an email that I received from you all on 8-22-in reference to complaint ID ***Below you will find my response and the reasons I am declining the offer from Winner’s furniture that they do not in fact advertise or offer Smart 32” TV’s in any of their packages. While revisiting my bill of sales I discover on the sales receipt that included in the attachment above not only did Winner’s offer a (TV LG32HDTV SMART Led HD TV) that I was being charged for the SMART TV in the amount of $ 243.14. There are to columns to this bill a price column and an extended column. Meaning to me that the price column is actual price and extended column is what I was charged. All prices, taxes, delivery fees in extended column equal the total amount of $3, that I paid in full off my debit card. The sales person at Winner’s was very knowledge of his job and did not in my opinion appeared to not know what he was talking aboutOver the past nine (9) weeks I have called Winner’s once a week inquiring about a SMART TV which supposedly came with this BED room set to discovery that they have charged me $for this SMART TV, this would not have been discovered if Winner’s had just gave me the TV as advertise. Therefore I am seeking from Winner’s my $plus the taxes that was paid on the SMART TV, furthermore I would like for them to honor me a SMART TV and under NO circumstances do I want a credit in their store because I will never purchase items from them again. If Winner’s feels as though they do not or will not give me back my monies or the SMART TV I need for the Revdex.com to advise me in what directions I need to pursuit my claims.Thanks you Sincerely,*** *** *** *** ***
*** ***
*** ***
Regards,
*** ***