Ring

I got a Ring Video Doorbell for Christmas. I was quite excited about this gift. I had it replaced right away because it was defective. I got the replacement. What a DISAPPOINTMENT! The camera seems, it has to wake up before recording any movement. It takes a second or so to catch any movement. I have had instances where there has been a person in my backyard and not caught on camera. There are delays in the recording (like stuttering). The camera has recorded the person almost at my door, not before. I have the motion setting, set to high. When it does record, it only records for 30 seconds, even if there is still movement. The sound quality is terrible. The battery does not last long either. After my 30 day free trial, Ring wants me to subscribe to the Ring Protection Plan in order for me to see any recordings at all. Even at that, the recordings are only good for 60 days in their cloud, unless you download them onto your computer. Everything you want to do, Ring wants to sell you accessories. The Support by email takes at least two days to get a reply. Your request is passed *** one support group to another, and you have to explain the situation over and over again. Oh by the way, the last email I sent them was April 9th, today is April 14th, still no reply. I tried to go online to their link for help, but all I get, is a site that says OOPS, the page you were looking for doesn't exist.

Our Police Department will not accept their videos as evidence. I now have other brands of cameras. They are excellent. They record movement right away. They record longer and No Subscriptions required.

This Ring product is GARBAGE. DO NOT PURCHASE! I have a very expensive Doorbell. That is all it is, a Doorbell!

The Ring door bell is a waste of your hard earned money I would not recommend it to anyone have had nothing but problems with it since I purchased it.

Video ring not immediately responsive even with excellent internet connection. The big issue is that I sold my house, moved out of state and left ring device for new owner. Ring has repeatedly charged me $30.00 (which is to keep the videos) and this is after calling customer service each time; each time I was assured it wouldn't happen again. Today representative said she couldn't do anything because she sent an email with verification code that I never received. Additionally last four numbers of my card didn't match which was never a problem before on the other calls nor was receiving the email. Totally disgusted with this company. When I canceled my account online there wasn't any option to remove the credit card! Absolutely ridiculous and unacceptable.

Apparently their products are only good for 1 year and after that you are SOL. You'd think that a company would stand by their products but they don't. When their products just stop working, there isn't anything they will do to fix it. Don't purchase Ring products. They are a waste of money.

I tried to post information about a car parked blocking a fire hydrant. It has happened many many times. The last time I read the drivers handbook it stated that it was illegal to park within 15 feet of a fire hydrant, The cars that get parked there have blocked the hydrant all day and over night on different occasions. I have not seen any of the cars get ticketed.
I eventually got an email from Ring saying that my post was denied. The reason I was given was because it is not a crime. I am disappointed that blocking a fire hydrant is no longer considered a problem and that other people are permitted to post about "crime, safety, suspicious, unknown visitor, lost pet, neighborly moment, and I'm not sure". I think "Ring" missed an opportunity to help the neighborhood be safe if there ever is a need for a firetruck to come to my street.

I purchased a Doorbell Pro in April 2017 and was very happy with it until it stopped working in December 2019. I realized the button on it was sticking in the on position so contacted their tech support to get an address to send it for service, I found out they do not have anywhere to service or repair their products.
Tech support assured me that I merely needed to replace the power pack as I had one of the earlier versions of their top of the line product. Nowhere in their troubleshooting instructions did it suggest there was a need to upgrade the power pack, nor was I sent an e-mail to inform me of this upgrade requirement. Tech support insisted this would solve my problem, including the sticking doorbell button that was clearly a mechanical issue.
10 days or so went by and I received the wrong parts.
I called customer service and was assured that I would receive the correct parts by expedited shipping in 3 to 5 business days. After 3 business days and no tracking info I contacted them only to be told the part was not expedited. I asked for the tracking info & an ETA, they said it was already shipped but there was no tracking info. Wherever this location was it was already the next day there. They had major confusion over the dates & days of the week, even after I got a supervisor on the phone, I was talking to them on Wednesday from US central time and they told me my part had just shipped on Thursday which was the next day !!
I just got the part, installed it and it didn't solve the problem.
I called again. This time I got a person on the phone that knew the cause of the problem was a broken product. 2 x things, there was the mechanical issue of the button sticking & a faulty wi fi part. There is still nowhere to send the unit for service & repair so it is now a piece of junk.
I certainly did not expect to purchase their top of the line product to receive such low tech customer service then throw it in the trash.
Buyer beware,,, Ring seems to be all about selling you new products & renting you space in their cloud but has no equipment service centers & provides very poor support when their products break.

They hook you in with the security feature to buy the device but do not openly disclose that to truely utilize the full functionality you need to spend an additional $10/ month or $120/ year to be able to have any ability to capture video. There are numerous other devices that you can purchase for similar price that record directly to your computer.

Atrocious customer service.

It's clear that the reinvestment of revenue is not being directed back in to the company's interface with their customers. I recently switched phone numbers and had to reset 2FA. The online chat notified me that they would send an email confirming the request but it could take the 2FA team 24-48 hours to reply. No email came.

Having worried that someone *** have attempted to gain entry in to our residence, I called the main customer service line and interacted with a rep who refused to deviate from the script. She asked "who she had the pleasure of speaking with," I gave her my name and her reply was, "I'm fine thank you for asking." We then proceed as she continues to not understand what I'm saying on the phone and I have to offer her key account details so she can verify my account.

After she put me on a brief hold, she gave me the exact same script as the online chat. I asked to speak to a manager given the urgency of the situation (also known as the entire value proposition of the company). She placed me on a brief hold, then explained to me that her manager was on another call but that she reaffirmed that an email would be sent to me by the 2FA team in 24-48 hours.

Has anyone else ever been in a position where you asked to escalate a request and wasn't even given the option to wait in queue? It's a first for me!

I told her I'd be happy to wait. She put me on a brief hold and then explained to me that her manager would call me back on my phone number in two minutes.

She'd call me back? Seems odd

On what number, mind you? Oh, not the one I no longer have access to? I then had to prompt her to take my current number. And was assured I'd be contacted in two minutes.

....still waiting on that call.

I can understand if someone is new to the job or perhaps has difficulty with a language barrier but the antics I was just exposed to bridge on apathy and demonstrate a clear lack interest in the company to take care of their customers once they buy-in to the product.

I have been a loyal ring user for several years, one of my products started acting up and flickering. I contacted there support team and was asked for my email that the account was under, I explained to them that I no longer have access to that email and offered them a new one, I was told that without access to that email they could not varify my account and there was nothing they could do. Your a multi billion $ company, I offered my CC and phone numbers also associated with the account. And of course your able to charge my account for a yearly fee but can't find my account without an email. Did you not consider that using multi levels of iD would be a better approach, after all your supposed to be in the security industry.

The Ring doorbell pro looks good and is a great idea but the quality of the product is underwhelming to say the least. With-in a year the plastic doorbell button fails. It cracks due to use and I assume heat from the sun. I live in Northern California and my door faces West. I reached out to the manufacture and the help desk is pleasant but spare parts are not sold. They simply direct me to purchase a new unit. I would hate to have to buy a new unit every 12-15 months. Clearly the Ring team needs to better test the environmental impact on their products and improve the durability. There is ever increasing compaction out there now. I recommend shopping around before buying a Ring.

I have had the outdoor cameras and indoor cameras and the entire security system for only a month. Internet service has 2 factor authentication and ring app has 2 factor authentication which is EXACTLY what Ring tells you to do so you can stay safe. Well, I go to log in and get an immediate error message stating I have used too many incorrect codes and now my entire account is locked for 24 hours!!!! I have not logged into my account since yesterday and had no issues. Ummm this is MY security system in MY house and Ring locks ME out of MY OWN SECURITY SYSTEM for HACKERS trying to access my account. I cannot see any video for 24 hours!!!. So, while I sit at work my dogs are at home alone along with all of my hard-earned belongings that I cannot even monitor because Ring felt it was necessary to log the actual OWNER of the product out of THEIR account because hackers tried to access my account with incorrect information. THIS IS THE WORST EXCUSE FOR A SECURITY COMPANY EVER!!! Going back to expensive BRINKS!! Ring needs to step it up. When I called customer service he stated there was no way to see who was trying to access my account...no IP address, no login attempts, NOTHING. He could not tell me anything and that they have no way of knowing who is trying to access my account. There is no way to see who all is logged into my account. He stated he would get back with me via email about the issue and that I can only access my account via the keypad for the next 24 hours. Well, that does me absolutely no good when I am at work!!!! We need to bring more attention to their terrible practices by making this all public knowledge!!! RING, PROTECT YOUR CUSTOMERS, NOT THE HACKERS!!!!!!

They misrepresented their product then multiple represeitives told me many different lies. I purchased the ring listener from Hsn. The host led me to believe it was a smoke alarm , but when it came I found out it isn't. I couldn't figure out how to hook it up so called ring. It was shipped from them. They told me I would have to buy a $199 sercurity system from them. I'm on Ss & can not afford that so I ask for free return label since having to have the sercurity was never mentioned. I do not have the funds to return it anyway. Asked for a supervisor but was told they don't have them by a girl that barely spoke English & was very rude.she finally said she was going to talk to her supperior then hung up on me. The next rep. ( ***) kept trying to sell me the sercurity system. All I wanted was a return label! He told me I didn't buy it from them so no label. It was mailed from ring so Hsn could not send a label for a item they didn't send. I get nothing from ring but more & more lies & sales pitches. *** told my I could talk to a suppervisor but not right now. He said they would call me between 1:30pm & 7pm. Of course they didn't call.

Atrocious customer service. Online chat has you talking to a very, very slow responding computer. There is no help to be found with chat on Ring.com
Had access to another account that I did not own, but could see the cameras and history. WHen I added my own cameras to my house Ring said I now had to pay for access to the other two cameras (which is an account I don't own). So the owner of the other two cameras is paying a service fee and I would have to pay an additional one as well. Before I had my own cameras at home, those other two cameras were accessible to me based on someone else paying a fee. Why would Ring insist on collecting twice?
After first 30 days, you have to subscribe to monthly monitoring. Ring.com on laptop and on iPhone would not allow me to pay once you enter all your info, the screen reverts back to the beginning. Did this numerous times.

RUN from these guys. Plenty of other camera companies out there.

Not worth the price. Broke in 18 months & got runaround

Terrible service. Would not process a refund. Returned 2 unopened items within specified time frames and conditions. Ring received the return on 12-27-19. As of XX-XX-XXXX I do not have refund posted to my account. Ring stated they cannot find me in their system even though they mailed the item to my residence and e-mailed me return authorization forms. Complete run around. I would not recommend you do business with this company. This review should be zero stars but I have to select 1-5.

The hardware has been working alright so far but their customer service is incredibly bad. I only bought their systems because they're owned by Amazon expecting the same stellar service. Big mistake!

I purchased a Ring spotlight camera over a year ago. Every time I change the batteries in this device the whole device completely stops working. I have new batteries which are always fully charged when I change them and it never fails. I have to call and or chat with Ring tech support every single time and I never get anyone who speaks clear English or understands English. I usually spend one to two hours communicating with them to end up with my device still not working. They continue to go round and round and always make me agree to let them send me out a new device. In one year I have had to wait 5-7 days to receive a replacement device 5 times! That is 5 times I have been with out any security at my home waiting on the device to come, then I have to install it from the very beginning and then I am responsible to take the old device to a drop off location for return which all in all it takes some time to do all of this. I had yet another issues last night and was so frustrated with their terrible customer service and terrible tech support service that I am just done with this company. The price for the devices as well as the frustration of the defective spot light camera makes me so disappointed. I do not recommend this company and or any of their cameras.

As a new home owner, I wanted to set up the Ring Doorbell at my house from the previous seller. I spent over an hour talking to a representative from Ring who told me 24-48 hours for authentication. I scanned the MAC ID as they asked me to send that over. I also have them security passwords *** codes to which they emailed me. I GAVE THEM EVERYTHING. I called again today and they said it will take 3-5 More business days. Meanwhile, no security cameras active for 5 days. Worst service.

Ring agent sent me someone else's PII whom I did did not know nor whom I have ever made any contact with.

I bought the ring doorbell as a sense of security for me. The picture on the doorbell is very blurry. My router is almost next to the door. Can't put it outside. I contacted them and after wasting an hour of my time and even telling me the picture should be clearer, they wanted me to buy the chime pro. The $100 doorbell shouldn't need anything else and isn't a guarantee for a clearer picture. They told me the ring doorbell 2 is clearer. Then why sell the one? So instead of wasting more money on this lousy product, I cancelled my subscription. I wish I could get my money back...at the very least a chime pro to see if that even works. Why waste money if it doesn't??